Promised a no hassle £50 credit for using them to switch to Three.Unbeknownst to me the link between Broadband Genie and Three had not registered my switch to enable such a voucher to be forthcoming.H... See more
Company replied
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See what reviewers are saying
I used Broadband Genie to switch to Rise Fibre. Rise confirmed that Broadband Genie failed to notify my previous supplier of the one time switch and therefore I have had to pay £92 to my old provider... See more
Company replied
Used them to Get Vodafone Fibre Broadband never got my vouchers they said I would get been with Vodafone 12 months now emailed Broadband Genie and got a generic email wouldn't recommend them. **Up... See more
Company replied
I think due to my computer set-up my broadband switch via broadband genie did not automatically get entered into the system. However on communicating with both Charlotte and Rachel from the customer... See more
Company replied
Company details
- #30 of 40 best companies in Price comparison site
Written by the company
We are Broadband Genie - the UK’s most trusted independent, unbiased broadband experts and comparison site. We launched in 2004 and our tools have saved hundreds of thousands of people time, money and stress, whether upgrading their broadband connection, or choosing broadband for the first time. We push the UK’s broadband providers to bring you the best possible broadband deals, speed and quality and we make your options clear. We are broadband geniuses. We are Broadband Genie.
Contact info
9 Hills Road, CB2 1GE, Cambridge, United Kingdom
- 01223 297862
- feedback@broadbandgenie.co.uk.
- broadbandgenie.co.uk
4.5
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Everything OK and excellently.
31 October 2023
Reply from Broadband Genie
Hi Seweryn,
Thank you for your review! We're so glad you are pleased with your Broadband Genie experience.
Best,
Charlotte
Fttp Broadband
Bought Shell fttp Broadband through Broadband and received a £100 Amazon voucher. It takes 3/4 months to get your voucher but they send you a link when it's time to receive it.
31 October 2023
Reply from Broadband Genie
Thank you for your review Mark. We hope you enjoy your voucher.
Really pleased with my gift card thank…
Really pleased with my gift card thank you so much.
31 October 2023
Reply from Broadband Genie
Thank you for your review Patricia! Enjoy!
Deals listed not available
Listed 11 providers with speeds over 60Gb . NONE were actually available. WASTE OF TIME
31 October 2023
Unprompted review
Reply from Broadband Genie
Hi Sara,
Thank you for reaching out.
I'm afraid as we are a broadband comparison site and not a broadband provider, we have no control over speeds or postcode eligibility. That being said, if you enter your postcode into our site before you start browsing, it will only show you the broadband(s) available at your address.
I hope this helps.
Please could you send me an email at rewards@genieventures.co.uk so I can assist you further?
Best,
Charlotte
I wanted to renew my contract
I wanted to renew my contract. Emailed them. No reply. Phoned them no answer. Sales answer straight away. No such luck with “customer loyalty”!
30 October 2023
Unprompted review
Reply from Broadband Genie
Hi Philip,
Thank you for reaching out.
I'm afraid you may have mixed us up with your broadband provider. As a comparison site, Broadband Genie are not able to renew customer contracts, nor do we have a sales department. I can't spot that we've had any emails or calls from you before either.
I'd be absolutely happy to point you in the right direction. I have requested some of your contact information. Alternatively you can send me an email on rewards@genieventures.co.uk.
Best,
Charlotte
Excellent customer service
I forgot to claim my reward within the set time but after explaining how silly I had been to the nice people at Trustpilot they reviewed the situation and honoured their commitment. Amazing customer service thank you Trustpilot and thank you Broad band Genie.
21 March 2023
Reply from Broadband Genie
*EDIT: Good news! We managed to send you out another voucher Matthew. Enjoy!
Hi Matthew,
Firstly, I'm sorry to hear your experience hasn't been more positive.
I've just had a look and your voucher was sent out to you in March. This was just under 3 months after your date of purchase. This is the average amount of time it takes for all sales to be fully validated and for the vouchers to be sent out. This is also clearly stated in our T&Cs that are emailed out to you on your date of purchase.
It looks as though your voucher code has now expired. I will hopefully be able to send you another one from our own pocket at the end of the month.
I hope this helps. I will also send you an email to outline all of this.
Best,
Charlotte
Rectified complaint and amended review to reflect
After an initial few issues with the tracking and communication with this company, I am pleased to say they reached out to me and hopefully all now is being processed and on track.
29 September 2023
Unprompted review
Reply from Broadband Genie
Hi Harco,
Thank you for editing your review.
We're so glad we could help. Your sale is now processing normally.
I look forward to being able to send your voucher out.
Best,
Charlotte
Quick and easy to use.
19 September 2023
They recommend the best for my area and…
They recommend the best for my area and best price . It is all up and running and I have got my bonus for signing p through broadband genie. I had forgotten about it so it was a nice surprise
19 September 2023
Easy to use and gave me the best prices…
Easy to use and gave me the best prices against other comparison sites.
19 September 2023
My voucher didn't work
19 September 2023
Reply from Broadband Genie
Hi There,
Sorry to hear you're having issues with your voucher.
With Amazon codes, it can be a bit finicky. Please try to type the code out (without the hyphens) and don't copy and paste.
I'll be in touch with you by email to make sure we get this sorted.
Best,
Rachel
Excellent communication and delivered…
Excellent communication and delivered on point.
19 September 2023
Good fun for all
19 September 2023
Reply from Broadband Genie
Hi Daniel,
Thanks for your review.
We know it can take some time to get your voucher, this is because we're reliant on the provider to confirm the sale to us first.
This is why we state it can take an average of 120 days and we created the voucher tracker so you can keep updated.
Glad to hear you've got your voucher now, enjoy!
Best,
Rachel
Very good service
New broadband provider offered a £110 voucher through BroadbandGenie. Voucher. There’s a good tracking system and received the money earlier than expected. Happy customer 😃
5 September 2023
Very happy from the service
4 September 2023
£119 made it worth while
4 September 2023
Prompt and efficient service.
4 September 2023
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