Brothers Green, The Florist Reviews 98

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 73 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product quality, highlighting the beauty and freshness of the flowers and the appeal of the terrariums and wreaths. Many people also commend the staff for their knowledge, helpfulness, and engaging approach, particularly during workshops. The delivery service is often noted for its efficiency and timely arrivals, contributing to an overall positive service experience. However, some customers also noted issues with flower quality, mentioning wilted flowers and discrepancies between the received bouquet and website photos. A few people experienced delays in delivery, which led to frustration.

What people talk about most

Product

Users describe positive interactions with the product. Many customers praise the beautiful, fresh, and... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team for being helpful,... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers are delighted with the timely and quick... See more

Service

People report positive experiences with service. Customers consistently praise the excellent service,... See more

Quality

Customers had positive experiences with quality. Many reviewers praised the incredible quality of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Loved the terrarium workshop. Lonnie is a great class leader; laid back, relaxed, but super knowledgeable. Took us through each step talking about history of terrariums, the plants, designs etc… all... See more

Company replied

Rated 5 out of 5 stars

Quick responses to queries even though first email I sent was at 6 50 am! Information received from Danny was clear and thorough. Bouquet I ordered was ready and waiting upon my arrival in what was... See more

Rated 5 out of 5 stars

Excellent evening! Such a great little space to spend a wholesome evening! There were only about 12 seats, so it’s nice and cosy and fun as you can actually get chatting to others. The terrarium makin... See more


Company details

  1. #18 of 35 best companies in Florist
  2. #7 of 12 best companies in Dried flower shop
  3. #18 of 43 best companies in Flower Delivery
  4. #106 of 197 best companies in Garden centre
  5. #214 of 372 best companies in Gift shop

Written by the company

Family run Florist in the heart of Herne Hill preparing flower bouquets daily from premium and fresh stems in our distinctive signature style. Bouquets available for same day + next day delivery, as well as click and collect. We also run a range of botanical workshops in floristry, terrariums and wreath making.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

98 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

BEAUTIFUL flowers

Flowers were beautifully presented and arrived in great condition. Will 100% be buying again in the future!

14 February 2026
Rated 5 out of 5 stars

Well done, Brothers Green!!!

My experience with Brothers Green could not have been better! The flowers were delivered on the day I had hoped for rather than the day I was able to sign up for upon ordering. Thank you, BG, for making that happen! The bouquet is gorgeous and generous…the selection, so fresh, eccentric and unexpected. I am incredibly happy to have found this wonderful florist. You will be too!

13 February 2026
Rated 5 out of 5 stars

Ten out of ten, Five stars, A*

I had an immensely excellent experience with Brothers Green. Firstly, I had trouble during checkout so sent them a message, and was called and emailed back very quickly to help me get my order through. I spoke to Danny who was really friendly, chill, and helpful and it was no trouble to get the order through.

On the day of delivery (Valentines Day no less) I found out that my partner wouldn't be in during the estimated delivery window, so I messaged Danny. He was very receptive, professional, and accommodating to my last minute request, and spoke to the courier to get my order delivered in time. I'll say agan, this was on the morning of Valentine's day - so it must have been insanely busy.

I really appreciated that - I felt very valued.

But last and not least the flowers themselves are the most stunning bouquet I have bought or seen, exactly as they are on the website, and I've bought many for my girlfriend over the years. Both of us can't stop thinking about them or looking at them. The whole experience just solidified the reason why buying flowers, particularly from local florists, is important and worth every single penny.

14 February 2026
Rated 5 out of 5 stars

The most beautiful Valentine’s bouquet…

The most beautiful Valentine’s bouquet I have ever seen! My mum was over the moon, boxed to perfection and delivered on time!

14 February 2026
Unprompted review
Brothers Green, The Florist logo

Reply from Brothers Green, The Florist

'The Most beautiful Valentines bouquet you've ever seen' - we'll absolutely take that! Tara, thank you for ordering with us and trusting us with the special arrangement for your Mum :)

Rated 5 out of 5 stars

Service ⭐

Great service, fresh flowers!

13 February 2026
Brothers Green, The Florist logo

Reply from Brothers Green, The Florist

Thank you so much for ordering your Valentines Day flowers with us Evgeny!

Rated 5 out of 5 stars

A fantastic experience

A fantastic experience. Danny was great- patient and helpful for a big order for a surprise 40th birthday party. Spectacular bouquets - the new Macha and some customised ones and everyone commented on how beautiful they were. I’ll be back! Ginny

7 February 2026
Unprompted review
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Reply from Brothers Green, The Florist

Ginny, we absolutely loved preparing these arrangements for the big surprise 40th! Thank you for ordering with us - Danny @ Brothers Green

Rated 1 out of 5 stars

Bouquet looked nothing like the website

Flowers were wilted, colours look nothing like the bouquet shown on the website and overall a very underwhelming bouquet vs the website photos.

6 February 2026
Unprompted review
Brothers Green, The Florist logo

Reply from Brothers Green, The Florist

Hi Priya,

Thank you for ordering with us.

I'm truly sorry to hear you were disappointed by the quality of your bouquet and can completely understand the points you’ve made.

We pride ourselves in the top quality and creative bouquets - it looks like we really missed the mark on this occasion.

In the week before Valentine’s Day we found that there were a lot of scarcity of flowers for our bouquets and had to make more substitutions than we would normally like. I was really glad to hear that the replacement bouquet we sent out was well received and I hope this went someway to making good on the disappointment of the initial bouquet.

Best,

Danny @ Brothers Green

Rated 5 out of 5 stars

Very fun activity and Lonnie made it…

Very fun activity and Lonnie made it super fun. Good date activity

22 January 2026
Brothers Green, The Florist logo

Reply from Brothers Green, The Florist

Thank you for spending your date night with us at our terrarium workshop! Some cracker terrariums were made :)

Rated 5 out of 5 stars

Loved the terrarium workshop

Loved the terrarium workshop. Lonnie is a great class leader; laid back, relaxed, but super knowledgeable. Took us through each step talking about history of terrariums, the plants, designs etc… all the terrariums looked really good at the end. Good playlist too!

22 January 2026
Brothers Green, The Florist logo

Reply from Brothers Green, The Florist

Hi Ed, thank you for booking on to our terrarium workshop and for this lovely review. We'll be sure to pass on your kind words to Lonnie!

Rated 5 out of 5 stars

The bouquet was for my daughter’s…

The bouquet was for my daughter’s graduation and the correspondence between owner and myself was excellent. My daughter loved her bouquet!

20 January 2026
Brothers Green, The Florist logo

Reply from Brothers Green, The Florist

Hi Vera, thank you so much for this review and for trusting us with this special occasion! I'm glad we were able to make something spot on for your daughters graduation. Huge congrats to her :)

Rated 5 out of 5 stars

Extremely easy to place an order and…

Extremely easy to place an order and the flowers are beautiful designs and long lasting flowers

30 December 2025
Brothers Green, The Florist logo

Reply from Brothers Green, The Florist

Thank you Chris! We put so much thought into the designs of our bouquets, it's great to hear they went down well. Thank you for ordering with us.

Rated 5 out of 5 stars

A great addition to Herne Hill

Brothers Green is such a fab addition to Herne Hill. The shop is wonderful and has such a great selection of plants, pots, clothing and home accessories. I ordered my wreath from them for Christmas and it was delivered quickly and the wreath was presented so beautifully. It really made me happy seeing it on my front door over the festive period. Will be ordering it annually! Thanks so much Danny x

6 December 2025
Unprompted review
Brothers Green, The Florist logo

Reply from Brothers Green, The Florist

Thank you for this lovely review Amalia! Love that our wreath brought you lots of festive cheer over Christmas :)

Rated 5 out of 5 stars

Found this online.

Found this online.. I like to shop local. My daughter had just moved to the area and I sent flowers. Danny was so kind to contact me to ask where they could leave the flowers as no one was at home. The flowers are absolutely beautiful.

30 December 2025

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