Brothers Green, The Florist Reviews 98

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 73 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product quality, highlighting the beauty and freshness of the flowers and the appeal of the terrariums and wreaths. Many people also commend the staff for their knowledge, helpfulness, and engaging approach, particularly during workshops. The delivery service is often noted for its efficiency and timely arrivals, contributing to an overall positive service experience. However, some customers also noted issues with flower quality, mentioning wilted flowers and discrepancies between the received bouquet and website photos. A few people experienced delays in delivery, which led to frustration.

What people talk about most

Product

Users describe positive interactions with the product. Many customers praise the beautiful, fresh, and... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team for being helpful,... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers are delighted with the timely and quick... See more

Service

People report positive experiences with service. Customers consistently praise the excellent service,... See more

Quality

Customers had positive experiences with quality. Many reviewers praised the incredible quality of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Loved the terrarium workshop. Lonnie is a great class leader; laid back, relaxed, but super knowledgeable. Took us through each step talking about history of terrariums, the plants, designs etc… all... See more

Company replied

Rated 5 out of 5 stars

Quick responses to queries even though first email I sent was at 6 50 am! Information received from Danny was clear and thorough. Bouquet I ordered was ready and waiting upon my arrival in what was... See more

Rated 5 out of 5 stars

Excellent evening! Such a great little space to spend a wholesome evening! There were only about 12 seats, so it’s nice and cosy and fun as you can actually get chatting to others. The terrarium makin... See more


Company details

  1. #18 of 35 best companies in Florist
  2. #7 of 12 best companies in Dried flower shop
  3. #18 of 43 best companies in Flower Delivery
  4. #106 of 197 best companies in Garden centre
  5. #214 of 372 best companies in Gift shop

Written by the company

Family run Florist in the heart of Herne Hill preparing flower bouquets daily from premium and fresh stems in our distinctive signature style. Bouquets available for same day + next day delivery, as well as click and collect. We also run a range of botanical workshops in floristry, terrariums and wreath making.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

98 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A great florist

The flower designs were beautiful and the recipeint of the flowers sent me a photo and were exactly what I had ordered. The company was also very helpful with a follow up query that I had and responded to me in good time. I do recommend Brothers Green.

19 November 2025
Rated 5 out of 5 stars

Warming the cold

On a cold evening, the terrarium workshop at Brothers Green was a welcome haven. Lonnie explained the creation process with warmth and humour and ensured we had to hand everything necessary to create our own beautiful little 'glasshouses'.

21 November 2025
Rated 5 out of 5 stars

Excellent customer service and…

Excellent customer service and communication around my order of flowers to be delivered to a friend’s house, and she reported that they were beautiful. They went the extra mile to make sure that my friend received the flowers on the right date, even though she was out when they arrived, and they were very responsive to all my questions.

20 November 2025
Rated 5 out of 5 stars

Great workshop experience


After doing an adult terrarium workshop my daughter wanted to do one. So I was happy to see they do a kids terrarium workshop in the school holidays.

Lonnie was knowledgable and great with kids. He explained everything well and there were plenty of resources for making terrariums.

Would definitely recommend for kids or adults.

14 August 2025
Rated 5 out of 5 stars

Excellent evening!

Excellent evening! Such a great little space to spend a wholesome evening! There were only about 12 seats, so it’s nice and cosy and fun as you can actually get chatting to others. The terrarium making was really fun and made very educational thanks to the staff. The obvious bonus being you get to take the terrarium home. 10/10 would recommend!

30 May 2025
Unprompted review
Rated 5 out of 5 stars

Terrarium making class

Bought the terrarium making class as a gift, and absolutely loved the glass and our terrariums. Lonnie was a great teacher - very relaxed and funny. Would definitely recommend

23 April 2025
Unprompted review
Rated 5 out of 5 stars

Five stars experience

Amazing Experience making our first terrarium 🙌🏼 Lonnie did just great… friendly and helpful with everything we needed. Now we have two beautiful Terrariums decorating our flat. Highly recommended

23 April 2025
Rated 5 out of 5 stars

Another great workshop with Lonnie at…

Another great workshop with Lonnie at Brothers Green. We have now done Christmas Wreath and Terrarium. Both such lovely experiences with plenty of premium product and a warm atmosphere. Looking forward to Peonies next time.

15 March 2025

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