Brothers Green, The Florist Reviews 98

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 73 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product quality, highlighting the beauty and freshness of the flowers and the appeal of the terrariums and wreaths. Many people also commend the staff for their knowledge, helpfulness, and engaging approach, particularly during workshops. The delivery service is often noted for its efficiency and timely arrivals, contributing to an overall positive service experience. However, some customers also noted issues with flower quality, mentioning wilted flowers and discrepancies between the received bouquet and website photos. A few people experienced delays in delivery, which led to frustration.

What people talk about most

Product

Users describe positive interactions with the product. Many customers praise the beautiful, fresh, and... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team for being helpful,... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers are delighted with the timely and quick... See more

Service

People report positive experiences with service. Customers consistently praise the excellent service,... See more

Quality

Customers had positive experiences with quality. Many reviewers praised the incredible quality of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Loved the terrarium workshop. Lonnie is a great class leader; laid back, relaxed, but super knowledgeable. Took us through each step talking about history of terrariums, the plants, designs etc… all... See more

Company replied

Rated 5 out of 5 stars

Quick responses to queries even though first email I sent was at 6 50 am! Information received from Danny was clear and thorough. Bouquet I ordered was ready and waiting upon my arrival in what was... See more

Rated 5 out of 5 stars

Excellent evening! Such a great little space to spend a wholesome evening! There were only about 12 seats, so it’s nice and cosy and fun as you can actually get chatting to others. The terrarium makin... See more


Company details

  1. #18 of 35 best companies in Florist
  2. #7 of 12 best companies in Dried flower shop
  3. #18 of 44 best companies in Flower Delivery
  4. #106 of 197 best companies in Garden centre
  5. #214 of 373 best companies in Gift shop

Written by the company

Family run Florist in the heart of Herne Hill preparing flower bouquets daily from premium and fresh stems in our distinctive signature style. Bouquets available for same day + next day delivery, as well as click and collect. We also run a range of botanical workshops in floristry, terrariums and wreath making.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

98 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

Flowers Not as Described

The flowers were wilted and arrived a day late. From the Royal Mail tracking it confirmed the flowers had been in transit 4 days (Sunday 21st to Wednesday 24th).

22 December 2025
Brothers Green, The Florist logo

Reply from Brothers Green, The Florist

Hi Andrew,

Thank you so much for ordering with us.

I was really saddened to hear your experience was not a positive one and that there was a delay with delivery.

The feedback we receive is almost 100% positive for both the quality of our bouquets and our delivery service. I wholeheartedly apologise that this was not the case for your order.

We did dispatch your order on Monday on a next day service to be received on Tuesday. The tracking info appears as being dispatched on Sunday but this is just the day that we book in our orders and print our dispatch labels for the following day.

We find that Royal Mail offers the most reliable service for a 24hr delivery in the UK. I’m really sorry that this was not the case for your order and that it took an additional day to arrive.

The hydration gel we use is a top quality gel that is not only designed to keep our flowers hydrated in transit but is also packed with flower food to increase the vase life of our flowers. We usually find this keeps our flowers in good condition, even in the rare instances that they are delayed in transit. I’m assuming that the stems may have come out of contact with the gel in transit which may have been caused by rough handling of the box along the way.

We've reached out to you to follow up and hope you're happy with the solution we've offered to make good on these issues.

All the best,

Danny @ Brothers Green

Rated 5 out of 5 stars

Lonnie and class were amazing

Lonnie was great! I've never made a terrarium before, he was patient in explanations, made the experience feel personal for everyone, was funny and we had a really fun time. And now I have a gorgeous terrarium to keep forever!

11 December 2025
Rated 5 out of 5 stars

Fabulous

Fabulous. Gorgeous bouquet, responsive customer service - would recommend and also use agaun

5 December 2025
Rated 5 out of 5 stars

Beautiful Christmas Wreath

My living Christmas wreath is just glorious. It is everything I hoped it would be - it looks amazing, smells delightful and the pink peppercorns match my pink front door beautifully. Every time I open my door a passer-by compliments it and rightly so! So thank you Danny and the team - another big gold star for Brothers Green! Merry Christmas x

2 December 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful bouquet

Recipient loved them. I appreciated that the bouquet did resemble the website photo as the design was unusual / stylish. I also liked that you were notified when the flowers were on the way. Normally I'm wondering all day if the flowers were delivered with other florists.

8 December 2025
Rated 5 out of 5 stars

Fun at Christmas Wreath Workshop…

Joined their Christmas Wreath Workshop last week and thoroughly enjoyed it 👍 Lonnie’s instructions were clear and easy to understand, and I came out with a beautiful wreath. A shop-bought could cost the same or even more; the workshop was a fantastic way to enjoy making it, as well as coming home with a gorgeous wreath, all made by me from scratch! They also have a treasure trove of vintage clothing, worth a rummage.

4 December 2025
Rated 5 out of 5 stars

Stunning Christmas Wreath

I love, love, love my Christmas Wreath from Brothers Green. It’s stunning. And because it’s a living wreath I know it’s going to last until Christmas. I’ve had so many compliments. Would definitely recommend. Danny and the team couldn’t be more helpful.

2 December 2025
Rated 5 out of 5 stars

Wreath making workshop

I made a wreath with Brothers Green last night. I’m really pleased with the result. The class was well set up and all the instructions were clear. We had plenty of help
And guidance and the materials resulted in a really pretty rustic looking wreath.

3 December 2025
Rated 5 out of 5 stars

Beautiful!

The flowers were fresh and beautifully arranged! I ordered from the states so there was no telling what to expect. But, Brothers Green exceeded my expectations! Danny was terrific, as he guided me through a last minute delivery change. I will be ordering again!

1 December 2025

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