Order not received, no replies to emails requesting update. 18 days since order and nothing received. Tracking number not tracking. Emailed x2 but no response on either ocassion. Tried live chat o... See more
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My first visit to the Burrows & Hare shop was helped by the friendly staff who made browsing the range of clothes and accessories worth the visit to Oxford on it's own. I didn't find the trousers I... See more
Company replied
Avoid. Purchased £110 shoes as a gift, they arrived as if they had been used as a football for the past year. Box was beyond unacceptable as a gift. Returned promptly, refunded promptly in fai... See more
Easy to use website and ordering was simple and fast. One of the items was no longer in stock so B&H called to offer a replacement and to meet the fastest delivery option. This is why we continue to s... See more
Company details
Written by the company
Burrows & Hare, men's lifestyle and grooming for a new generation of discerning gentleman. Our vision for every item, is that it be beautifully crafted, built to last and live organically with those who wear it and within its environment.At Burrows & Hare we believe in opting for a higher quality of product, made by skilled and talented people. Through classic styling, quality materials and meticulous finishing, each product becomes timeless, making it a modern classic. Overall, we align our lifestyle philosophy with "buy less but buy better quality goods" it strives towards reducing waste, pollution and misconduct against labour force. Be it in a small way, it honours the craft and product itself.
Contact info
Westgate Shopping Centre, , OX1 1TR, Oxford, United Kingdom
- 01865203344
- customerservice@burrowsandhare.co.uk
- burrowsandhare.co.uk
3.4
Average
234 reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
It’s been a week and the item hasn’t…
It’s been a week and the item hasn’t shipped and you’re bugging me to review it. Geez
17 August 2022
Wonderful service
30 July 2022
Very quick and pleasant delivery not…
Very quick and pleasant delivery not used it yet but I have already purchased the Arlington shampoo bar. Looking at reducing my carbon footprint which with this range I can do (shaving soap refill). Love the citrus smell of this range
26 July 2022
Great online service
20 July 2022
So incredibly unresponsive it is…
So incredibly unresponsive it is actually unbelievable.
19 July 2022
Unprompted review
Products arrived promptly.
My products arrived promptly and were very well packaged. All packaging was also really easy to recycle.
14 July 2022
Incredibly unresponsive to emails
Incredibly unresponsive to emails. Faulty product returned. Since then, it has been complete silence from all channels of communications.
11 July 2022
Unprompted review
Great customer service and reliable
Great customer service and reliable, fast delivery which was super needed for a wedding outfit.
1 July 2022
Friendly folks and not a "pushy…
Friendly folks and not a "pushy salesman" store. Really enjoy the variety of mens clothing and accessories, too.
27 June 2022
Product was great and service was very…
Product was great and service was very responsive--I accidentally ordered the wrong size and they were able to correct it before the package shipped.
14 June 2022
Professional and easy to reach
I ordered a pair of Veja trainers but it turned out they had been damaged in the shop. You had the good sense to give me a call and discuss options before
returning my money instantly to my card (and an offer for my trouble). So nice to interact with professional retailers.
4 June 2022
Faultless
A great website made selecting and ordering straightforward. The next-day delivery was exactly what I needed and the whole process was completed without fuss, with the item arriving well packaged and as described, including a freebie - perfect!
28 May 2022
Easy to use website and ordering was…
Easy to use website and ordering was simple and fast. One of the items was no longer in stock so B&H called to offer a replacement and to meet the fastest delivery option. This is why we continue to support independent stores such as B&H, they offer an excellent range of goods and a first class service.
26 May 2022
Posh
Product took a while to arrive, but was packaged well and even came with a reusable company bag. Lot's of nice touches.
25 May 2022
I got ma different product
I got ma different product. I ordered iphone 13 pro case and got an iphone 13 case.
The case does not fit my phone.
25 May 2022
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