Business Fly Reviews 

166
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 87 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, patience, and professionalism, often going above and beyond to ensure a smooth and reassuring journey. People frequently highlight the excellent service, noting the efficiency, professionalism, and seamless booking process from start to finish. Many consumers also appreciate the competitive pricing, often finding excellent deals and good value for their travel arrangements, making their trips more accessible. However, some customers initially hoped for even lower prices or found that advertised cheap flights were subject to availability. Despite this, they generally still found the final price to be good value, acknowledging the overall positive experience.

What people talk about most

Staff

Consumers find staff to be positive, consistently describing them as professional, helpful, and polite... See more

Service

Customers consistently note positive experiences with service, praising the quality, speed, and efficiency... See more

Booking process

Users describe positive interactions with the booking process, highlighting that it was stress-free,... See more

Customer service

Clients share positive opinions on customer service, highlighting the helpfulness and efficiency of the... See more

Price

Customers had positive experiences with price, with many reviewers reporting that they received competitive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Was looking for best price business class seats Man-Mel, contacted BF and was dealt with by an extremely helpful Sunny. Was sceptical as to how they could offer such savings as always booked dir... See more

Rated 5 out of 5 stars

I spoke to Robin at Business Fly in the early part of 2025 about booking a long haul trip in December. Robin found me suitable flights with a well regarded carrier - Cathay Pacific - at excellent pri... See more

Company replied

Rated 5 out of 5 stars

My first experience with Businessfly was outstanding. Sam went above and beyond to make sure every detail of my travel was perfect. He was always available, patient, and extremely helpful, no matter t... See more

Company replied

Rated 5 out of 5 stars

Robin will be especially pleased to know his support made such a positive impact on our travel plan to New Zealand. He went the extra mile to stay in contact to ensure our planning journey went smooth... See more

Company replied


Company details

  1. #111 of 198 best companies in Travel agent

Written by the company

We are specialized in Economy class, Premium economy, Business and First-class flight tickets since we work with the greatest airlines in the world. Our user-friendly navigation, quick and easy search options, and quick online reservations save you time and money while providing you with a terrific opportunity to explore affordable flights to your favorite location around the world in a matter of seconds.


Contact info

4.8

Excellent

TrustScore 5 out of 5

166 reviews

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4.8

All reviews

(166)

80 reviews in the last 12 months

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Rated 5 out of 5 stars

Best Flight Deal!

One of my friend referred businessfly.co.uk but initially i was bit hesitant, But Rob has secured us the best deal for trip to india during peak time, school holidays time! I definitely recommend the service!

23 April 2025
Unprompted review
Business Fly logo

Reply from Business Fly

Dear Mr. Venugopal,

Thank you for trusting the recommendation and giving us a chance! We’re so glad Rob could secure the best deal for your trip to India, especially during the busy school holidays. Your recommendation means a lot to us, and we look forward to assisting you again in the future!

Warm regards,
Team Customer Care
Business Fly

Rated 5 out of 5 stars

Rob spent a lot of time securing a good…

Rob spent a lot of time securing a good deal and managed to offer upgraded flights to Australia where others were only offering struggling to find the deal he offered me.
Great job Rob look forward to chatting to you again when my next adventure take place

14 April 2025
Unprompted review
Business Fly logo

Reply from Business Fly

Dear Customer,

Thank you so much for your kind words! We’re thrilled that Rob was able to find you an upgraded flight deal to Australia when others couldn’t. He’ll be happy to hear your feedback! We look forward to helping you again whenever your next adventure calls. Safe travels!

Warm regards,
Team Customer Care
Business Fly

Rated 5 out of 5 stars

Robin was very helpful

Robin was very helpful, he met all my requirements and was prompt in his replies

2 April 2025
Unprompted review
Business Fly logo

Reply from Business Fly

Dear Anil,

Thank you so much for your kind feedback! We're glad to hear that Robin was able to meet all your requirements and provide prompt assistance. We'll be sure to pass along your kind words to him. It was a pleasure working with you!

Warm regards,
Team Customer Care
Business Fly

Rated 5 out of 5 stars

Rob was efficient and clearly knew…

Rob was efficient and clearly knew exactly what he was doing. I can't appreciate him enough, spending hours looking for what we were wanting ty and definitely be using again.

7 April 2025
Unprompted review
Business Fly logo

Reply from Business Fly

Dear Sally,

Thank you so much for your kind words! We're thrilled to hear that Rob was able to help you find exactly what you were looking for. His dedication and expertise really shine through, and we’re so glad it made a difference for you. We truly appreciate your support and look forward to working with you again!

Warm regards,
Team Customer Care
Business Fly

Rated 4 out of 5 stars

Good support

Alex spent time to fully understand my requirements and constraints and suggested good, economical options.

20 March 2025
Unprompted review
Business Fly logo

Reply from Business Fly

Dear Mr. Sinha,

Thank you for your kind feedback! We're so pleased to hear that Alex took the time to understand your needs and was able to offer economical solutions that worked for you. We truly value your support and look forward to assisting you again in the future!

Warm regards,
Team Customer Care
Business Fly

Rated 5 out of 5 stars

Professional service with good price

Robin helped us to book flight tickets. He was very professional and all docs were sent on time. Clear messages and he found us a good deal. I would highly recommend Robin and his team for booking flights!

19 March 2025
Unprompted review
Business Fly logo

Reply from Business Fly

Dear Len,

Thank you so much for your kind words! We're thrilled to hear that Robin provided a smooth and professional experience, and that you were happy with the deal he found. We truly appreciate your recommendation and look forward to assisting you with future travel plans!

Warm regards,
Team Customer Care
Business Fly

Rated 5 out of 5 stars

Fast efficient service

Fast efficient service maximising best deals.

16 March 2025
Unprompted review
Business Fly logo

Reply from Business Fly

Dear Anthony,

Thank you for the great feedback! We're glad you appreciated the fast and efficient service, and that we could help secure the best deals for you. Looking forward to assisting you again soon!

Warm regards,
Team Customer Care
Business Fly

Rated 5 out of 5 stars

Robin was fantastic in all departments…

Robin was fantastic in all departments will always go out of his way to help highly recommended.

27 February 2025
Unprompted review
Business Fly logo

Reply from Business Fly

Dear Dom,

Thank you so much for your wonderful feedback! We're thrilled to hear that Robin was able to assist you in every way possible. It's great to know that his dedication and hard work left such a positive impression. We truly appreciate your recommendation and are grateful for your trust in our service.

Should you need anything in the future, don’t hesitate to reach out. We're always here to help!


Warm regards,
Team Customer Care
Business Fly

Rated 5 out of 5 stars

Robin was extremely helpful and saved…

Robin was extremely helpful and saved us a considerable amount money on our flights to Australia. Would highly recommend!!

18 February 2025
Unprompted review
Business Fly logo

Reply from Business Fly

Dear Customer,

Thank you for your kind words! We're so glad to hear that Robin was able to help you save on your flights to Australia. It’s always our goal to provide the best service and value, and we're thrilled that he was able to deliver on both fronts.

We really appreciate your recommendation and look forward to assisting you again in the future!

Warm regards,
Team Customer Care
Business Fly

Rated 5 out of 5 stars

We were looking for flight tickets and…

We were looking for flight tickets and Robin from the business fly called us back and has taken consideration of request of dates/ timings and searched thoroughly and got back to us with the best available flights and fares.
Flying in December as we know is a very costly business, but robin was able to get a very good deal to fly to South Asia.
Later helped us to get a decent fares for children to fly with their grandparents on the same flight for July.
Overall we had a very good experience and were able to get a better deals for our journey.
Thank you business fly (Robin).

16 February 2025
Unprompted review
Business Fly logo

Reply from Business Fly

Dear Suribabu,

Thank you so much for your thoughtful feedback! We're delighted to hear that Robin was able to help you find the best flights and fares for your upcoming journeys. It’s great to know that he took your specific requests into consideration and found great deals for both your December trip to South Asia and for your children’s flights in July.

We truly appreciate your kind words and are glad that you had a positive experience with us. Should you need any further assistance or have future travel plans, please don’t hesitate to reach out!

Thank you again, and safe travels!

Warm regards,
Team Customer Care
Business Fly

Rated 5 out of 5 stars

Clearly the company specialises in…

Clearly the company specialises in business class and were able with a little prompting from me to get the price that I wanted.
I would add that years ago I have had experience in this field and so I knew what I wanted and the price that I was prepared to pay
Robin did a good job

13 February 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Rob was extremely helpful. He was quick and gave us a great deal
I will be happy to use his services in the future

13 February 2025
Unprompted review
Rated 5 out of 5 stars

Great service from Robin

Great service from Robin - very organized and quick and saved lots of money!!

19 January 2025
Unprompted review
Business Fly logo

Reply from Business Fly

Dear Mr. Patel,

Thank you so much for your kind words! We're thrilled to hear that Robin was able to provide great service and help you save money. We truly appreciate your feedback and look forward to assisting you again in the future!

Warm regards,
Team Customer Care
Business Fly

Rated 5 out of 5 stars

Always comes up trumps

I've been using this company for all of my travel plans for some time. In particular I deal with Robin as he is always efficient and reliable....and patient!
He will go that extra mile to compare prices and try his best to meet budgets and good hotels.

19 January 2025
Unprompted review
Business Fly logo

Reply from Business Fly

Dear Mandy,

Thank you for your continued trust in us! We're so happy to hear that Robin has been a reliable and patient resource for all your travel plans. It's great to know that he goes the extra mile to find the best deals and ensure your stays are top-notch. We truly value your loyalty and look forward to helping with your future travels!

Warm regards,
Team Customer Care
Business Fly

Rated 5 out of 5 stars

Try them you will not use another agent

Not much to say but Robin & Co did the changes to tickets withour fuss and at cost.
Thank you

15 January 2025
Unprompted review
Business Fly logo

Reply from Business Fly

Dear Mr. Dhanak,

Thank you for the wonderful review! We’re so glad to hear that Robin and the team made the ticket changes easy and affordable for you. We truly appreciate your recommendation and look forward to assisting you with all your future travel needs!

Warm regards,
Team Customer Care
Business Fly

Rated 5 out of 5 stars

Flight to Australia

I have just booked a flight to Australia ,and Robin a Senior Sales Consultant, was extremely efficient and very helpful with my requirements. Nothing was too much trouble for him.
I have no hesitation in recommending Business Fly to anyone looking to book a ticket with them and they will find you the best deal for your requirements.

10 January 2025
Unprompted review
Business Fly logo

Reply from Business Fly

Dear Gillian,

Thank you for your fantastic feedback! We’re so glad to hear that Robin was able to assist you efficiently and meet all your requirements for your Australia trip. It means a lot to us that you’re confident in recommending Business Fly. We’re always here to help with finding the best deals for you in the future! Safe travels!

Warm regards,
Team Customer Care
Business Fly

Rated 5 out of 5 stars

I have recently booked some flights…

I have recently booked some flights through Business Fly and dealt with Robin, he was nothing but helpful and really made a difference to my experience. He was reassuring and patient throughout the whole process while still doing everything he could to help.
Highly recommend and a great person to have on the team!

9 January 2025
Unprompted review
Business Fly logo

Reply from Business Fly

Dear Lewis,

Thank you so much for your kind words! We're thrilled to hear that Robin made such a positive impact on your booking experience. His helpfulness, patience, and dedication are exactly what we aim for, and we’re so glad it made a difference for you. We truly appreciate your recommendation and look forward to assisting you again in the future!

Warm regards,
Team Customer Care
Business Fly

Rated 5 out of 5 stars

Customer service and attention to…

Customer service and attention to detail was excellent. Will certainly reuse.

21 December 2024
Unprompted review
Business Fly logo

Reply from Business Fly

Dear Karen,

Thank you for your positive feedback! We're thrilled to hear that you were happy with our customer service and attention to detail. We look forward to assisting you again in the future!

Warm regards,
Team Customer Care
Business Fly

Rated 5 out of 5 stars

We have booked ticket to india for…

We have booked ticket to india for summer holidays from London. Sam helped us finding right deal for the trip and answered many questions

4 January 2025
Unprompted review
Business Fly logo

Reply from Business Fly

Dear Ana,

Thank you for sharing your experience! We’re so glad Sam was able to help you find the perfect deal for your summer holiday to India. It’s great to hear he answered all your questions and made the process easier. We hope you have an amazing trip and look forward to assisting you again soon!

Warm regards,
Team Customer Care
Business Fly

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