Business Waste Reviews 

3,386
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 402 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful and friendly staff for resolving queries promptly, taking issues seriously, and providing exceptional support. People note that the overall service is smooth, efficient, and easy to manage, with account managers ensuring everything runs smoothly. Some reviewers were not happy with occasional collection issues, mentioning missed pickups and scheduling delays. Consumers mentioned that sorting out these problems or communicating with contractors could sometimes require extra effort and cause frustration. However, responsive team members often stepped in quickly to help resolve these minor operational hurdles.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting helpful representatives who go above... See more

Service

People report positive experiences with service, highlighting fast collections and helpful staff who go above... See more

Response time

Reviewers mention positive feedback about response time, noting that consumer queries are handled swiftly,... See more

User experience

Consumers find user experience to be positive, highlighting that the entire process is straightforward,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had an excellent experience with business waste! I had a confidential waste collection at my home in Thornton Le Dale and was collected the next day. I couldn’t recommend this company enough!

Rated 5 out of 5 stars

Business Waste providing me service's since 4-5 years now, their services are always great and their staff responses always excellent when it comes to any queries you may have as they take it very ser... See more

Rated 5 out of 5 stars

Massive thank you to Declan who has gone above and beyond to ensure than our collection services have been going ahead as planned and following up after each collection to keep me in the loop and... See more

Rated 5 out of 5 stars

Whilst we've had a lot of problems with collections not happening etc Jessie Rudland - our contact at Businesswaste - has been amazing at sorting out the issues and keeping in contact whilst things ha... See more


Company details

  1. Waste Collection Service
  2. also in
  3. Waste-Management Service

Information provided by various external sources

Business Waste operate all types of commercial waste management collection solutions throughout the UK. Contact us today and save 30% on your current costs.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3k reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 93% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.9

All reviews

(3,386)

396 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very good company

Very good company. Always a reliable collection and the price was reasonable. Any issues or enquiries were always handled quickly and easily. Aleks Cooper was especially helpful and provided great service.

6 November 2026
Unprompted review
Rated 5 out of 5 stars

Victor is always nerdy helpful and…

Victor is always nerdy helpful and reliable . He regularly checks in to make sure everything is running smoothly and that everything has been taken care off. Excellent service . Thank you Victor 😊

6 November 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

I would like to thank Grace Goudge for the excellent service she provided. We needed to change over our account, and Grace made the process incredibly easy from beginning to end. She kept in regular contact and sent helpful reminders, which was invaluable given my busy workload.

Grace's proactive approach, positive attitude, and willingness to help made the whole experience seamless. She is a credit to the business and was an absolute pleasure to work with. Thank you, Grace.

4 November 2026
Unprompted review
Rated 5 out of 5 stars

Sawdust removal from charity workshop

As Trustee of a small charity running a wood based workshop, our sawdust extraction hadn't been cleared in about 5 years ... We had about 200kg of clean dry sawdust to be removed... Business Waste handled the whole removal efficiently and gave us a good quote to do so... Thanks to all the team.

23 October 2026
Unprompted review
Rated 5 out of 5 stars

Izzi

Izzi, was very helpful, informative and understanding we no longer required recycle bin, collection went smoothly

2 November 2026
Unprompted review
Rated 5 out of 5 stars

Business Waste made light work of our…

Business Waste made light work of our Hazardous Waste removal. I had a positive experience and in particular really appreciate the help and assistance I received from Heather, who kept me informed every step of the way - it made a real difference. I’d happily recommend Business Waste to others.

27 October 2026
Unprompted review
Rated 5 out of 5 stars

Collection Issues

I had dealing with Lily who was very helpful and resolved our issues very promptly, she is a credit to the company!

20 October 2026
Unprompted review
Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Five stars for Grace White!

⭐⭐⭐⭐⭐ Five stars for Grace White!

Grace provided excellent support with a waste disposal issue at my shop. She coordinated everything efficiently and kept me informed at every stage. She was attentive, responsive, and a pleasure to deal with. I’m very happy with her work and truly appreciate her care and professionalism.

Thank you, Grace, for your outstanding service!

30 October 2026
Unprompted review

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