BuyWinesOnline.com Reviews 

As a return customer, I appreciate the consistently high level of customer service at BuyWinesOnline.com. Today's experience was no exception. After placing an order for a case of one of my favorite cabernets, I discovered that I had neglected to take advantage of a discount offer I had been emailed previously. My mistake was quickly rectified with a single telephone call to their customer service number. The BuyWinesOnline.com representative, Christina, couldn't have been more pleasant or helpful as she diligently worked to address my concern.

Such a good first-time buying experience. Prices were very competitive. You can gift wrap each individual bottle for $1 (as of 2023) and add a customized note of a generous length. You also have the option of adding ice to your order if necessary. I had a question about my order and when I called the 800 number it was answered immediately by a patient and helpful rep. This is a gift so I don't know the result yet but I feel confident that it's going to end well.

I ordered a case of wines which delivered in 6 days by Fedex with well protected box.Order confirmation, shipping confirmation happened within 24 hours. Price of wine was reasonable, shipping cost seemed great deal for a dozen of wine.
On the side, I made a minor mistake creating account, so I sent a request to adjust it, they took care of it right next day. I felt whatever their system using is well established and they have great customer service. I have no doubt to order from them again.

Order 189655 - This went great. as a first time customer i was very impressed by speed of shipping and how easy the website is to use. Igor was a great help and i will continue to use

Buywinesonline made shopping for wine online so easy. I called and spoke with Tiffany who had recommended some wine for my friends birthday and she loved them! Thank you

-Susie

I was having a difficult time figuring out a gift for my nephew and his family, which includes his hard to impress mother, that wouldn't break the bank. Then I found BuyWinesOnline.com. I was impressed (and hope the family will be!) It shipped in plenty of time for Christmas - but little did I know I'd been given the wrong address! It was delivered to the address I provided - apparently, the recipient was delighted . . . I contacted BuyWinesOnline.com, explained my dilemma, requesting the name of the person who signed for the order. Haley responded immediately, offering what help she could. (My signature isn't readable either!) This has all occurred - well, this is day 3. Last night Haley states they will re-ship the order. This morning I get a message from Anthony stating their intent to re-ship my order if I can provide the correct address! That is going totally above and beyond. Other companies should take a lesson in Customer Service. I was impressed with Haley's attempt to help me discover the identity of the signee, but their extreme effort to assure a Merry Christmas is had by all is nothing short of impressive. Thank you so much, my Christmas angels!

they didn't stand buy the contract - wine purchased and confirmed by them twice... later cancelled as they learned that the wine bottle was in demand...
they don't care about real customer service

Nick and some of the other staff are all helpful, courteous, friendly, professional, and accommodating. They have an amazing selection of collectable, rare, esoteric, tiny-production, highly-rated wines, along with the $15-20 per bottle, everyday stuff as well. Their prices are very competitive, and shipping is reasonable and fast! A+++++

Excellent customer service!! I placed an order using Apple Pay and accidentally had it set to send the order to me rather than send the gift to the recipient. I called customer service and Tiffany answered after one ring and updated the shipping address right away. Nick also followed up with an email. I would definitely order from this site again!

Amazing wines at great prices. Customer service is excellent and they kept me in the loop on my shipment the whole way. Could not recommend more! 5 STARS

Have used BuyWinesOnline before and they never disappoint. Love their low prices; their fast shipping sets them apart! We be a returning customer for a long time!! Cheers!!

This will be the only place I buy wine from online! Awesome selections, had wines I couldn’t find elsewhere. Recently made a purchase and I messed up with the shipping. Customer service was very responsive and helped me fix the error no problem. Kelsey was awesome.

The service is absolutely great. I had deliveries to 20+ addresses. BuyWinesOnline.com made the process for me seamless and fast, everything arrived in perfect condition on the requested date. Very responsive, my questions were even responded to on Sunday, easy to update information, fast order processing. Thank you for the great service, will definitely use again!