Best company I have ever dealt with. Amazing coffee. Rapid response to e mails. Delivery is quick and packaging great. Can’t be without my Caffia beans. Have never found anything to compare. I h... See more
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The gentleman who delivered my order, sorry I didn't get his name, was very polite and professional. There had been an earlier fault with the coffee machine which had been resolved but he asked if... See more
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I put in an online order quite early on Friday morning for delivery ans I couldn’t get away during office hours to pick it up, I received a call soon after asking if I would like to pick up my order a... See more
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the process of getting a coffee machine for our office was made so smooth by Caffia. Alan took me through the process step by step and helped meet our needs as a business exactly. they also threw in... See more
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Company details
Written by the company
Suppliers of professional espresso and bean-to-cup coffee machines with staff training, fresh coffee beans, and ancillaries UK-wide. We are curators of coffee sourced from farms around the world and expertly roasted here in the UK. We provide ethical and sustainable coffee and help you create unique coffee experiences your customers will love At Caffia, we are more than just a coffee company. We are creators of exceptional coffee experiences, driven by our passion for coffee and backed by three decades of industry expertise. With a strong focus on client care, innovation, and a deep-rooted commitment to quality, we bring the world of coffee to your cup like no other. Count on us to be your trusted partner in making coffee work for your business. With our extensive knowledge and expertise, we provide tailored support and advice to help you navigate the world of coffee. Whether you’re looking to create an exceptional office perk or foster a sense of community in your establishment, we are here to guide you on the journey towards ethical and sustainable coffee practices. We understand that great coffee should be accessible to all. That’s why we offer a diverse range of coffee options, ensuring there’s something for every taste and budget. From our carefully crafted espresso blends to our selection of filter coffee and cafeteria coffees, including Fairtrade, Organic, and Rainforest Alliance certified options, we have your perfect cup waiting to be discovered. As coffee machine experts, we offer a wide range of professional espresso coffee machines, bean-to-cup coffee machines, and coffee grinders designed for offices, restaurants, cafes, and various businesses. Our London showroom in Clerkenwell and Falkirk Showroom showcases an array of cutting-edge equipment, ready to elevate your coffee experience to new heights. We believe in providing comprehensive resources to enhance your coffee journey. Our website offers valuable guidance on coffee equipment, leasing options, user and cleaning videos, and insightful “walk about” guides. Dive into our blog and news page for the latest industry trends and updates, and explore our showroom to immerse yourself in the world of coffee possibilities. Experience the passion, expertise, and exceptional coffee offerings that define Caffia. Let us be your partner in creating memorable coffee moments, forging positive partnerships, and elevating your business through the power of coffee. Connect with us today to embark on a coffee journey like no other.
Contact info
25, Russel Street, FK2 7HS, FALKIRK, United Kingdom
- 01324 617618
- sales@caffia.com
- caffia.com
4.6
Excellent
142 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Absolutely beautiful coffee
Absolutely beautiful coffee. You need to advertise this more widely to the general public
3 January 2026
Reply from Caffia
Thank you so much for your kind words — we’re thrilled to hear you’re enjoying the coffee!
We completely agree — and expanding our retail presence is something we’re working towards. We are excited to grow our retail availability through our customers, including cafés, farm shops and specialist food retailers, so more people can enjoy our coffee locally.
It’s an exciting area of development for us, and feedback like yours reinforces that we’re heading in the right direction.
Thank you again for your support — and we hope you continue to enjoy every cup!
Booked again
Booked again! The service is both friendly and efficient, and the products are excellent.
25 January 2026
Unprompted review
Reply from Caffia
We’re really glad you enjoyed the friendly, efficient service and our products. We look forward to working with you again soon!
Kind regards,
Caffia
Perfect
Caffia we're very helpful as usual. Also my order was with me in less than 24 hours.
Perfect service!
5 January 2026
Reply from Caffia
Thank you for your review. We’re so glad you're happy with our service and delivery. Really appreciate you choosing us!
Kind regards,
Caffia
Best chocolate I’ve ever tasted…and I’m…
Best chocolate I’ve ever tasted…and I’m a chocoholic🤩
15 December 2025
Reply from Caffia
Thank you very much for your kind review. We’re delighted to hear you enjoyed it so much — especially from a self-confessed chocoholic! We truly appreciate your support and hope you continue to enjoy our chocolate.
Kind regards,
Caffia
Cakes by the lakes
In our cafe all my customers love these beans make the most beautiful coffee
14 November 2025
Reply from Caffia
Thank you for your positive review. We’re pleased to hear that your customers love our beans, and thank you for your continued loyalty.
Kind regards,
Caffia
Quick and easy
17 November 2025
Reply from Caffia
Thank you for your positive review. We appreciate your feedback and your continued support.
Kind regards,
Caffia
Reply from Caffia
Thank you for your positive review. We’re pleased to hear that our team’s reliability and good quality service have met your expectations. We appreciate your feedback and your continued support.
Kind regards,
Caffia
Excellent customer service
Quick responses from friendly staff, they also give helpful advice and orders arrive promptly. They are a well organised team.
11 November 2025
Reply from Caffia
Thank you for your positive review. We’re pleased to hear that our team’s responsiveness, customer service, and prompt delivery have met your expectations. We appreciate your feedback and your continued support.
Kind regards,
Caffia
Great customer service and help when…
Great customer service and help when setting up and account.
9 November 2025
Reply from Caffia
Thank you for your positive feedback. We’re delighted to hear you’re pleased with our service.
We look forward to serving you soon.
Kind regards,
Caffia
Won’t hesitate to buy again
One more repeat booking. Friendly efficient service, great products.
29 October 2025
Reply from Caffia
Thanks so much for your kind words! We’re delighted you’ve had another great experience with our team — and really appreciate your continued trust in Caffia. We look forward to serving you again soon.
Kind regards,
Caffia
Caffia provide an excellent service
Caffia provide an excellent service. I always deal with Josie - highly professional and always deals with everything quickly and efficiently. The engineers always arrive on time. Highly recommend them.
22 September 2025
Unprompted review
Reply from Caffia
Thank you so much, Agata, for your kind words. We truly appreciate you taking the time to share your experience, and we’ll be sure to pass your lovely feedback on to Josie.
Warm regards,
The Caffia Team
Delighted to share my experience....
I recently reached out to inquire about a specific deal I had in mind, and the team went above and beyond to assist me. Their dedication to customer satisfaction and their willingness to accommodate my request truly set them apart. It’s clear that Caffia values its customers and strives to create a positive experience for everyone.
22 September 2025
Reply from Caffia
Thank you so much for your kind words! We’re delighted to hear that our team was able to help and make your experience a positive one.
At Caffia, we always aim to go the extra mile for our customers, so your feedback means a lot to us. We truly value your support and look forward to serving you again soon! ☕
Very promptly resolved my login issue.
Very promptly resolved my login issue.
Order delivered very quickly
9 September 2025
Reply from Caffia
Thank you so much for the 5-star review. We’re delighted we could resolve your login promptly and that your order arrived so quickly. We truly appreciate your support.
please don’t hesitate to contact us if we can help with anything else.
Kind regards, Caffia
Reply from Caffia
Thank you for your review. We appreciate the feedback.
Looking forward to sending your next order your way soon!
Kind regards,
Caffia
Great people, Great service
Great people, great service, they throw in a freebie every now and then, and best of all the coffee is awesome. The crema beans are 👌
29 July 2025
Reply from Caffia
Thanks so much for the lovely review!
We're thrilled you're enjoying the coffee especially the Crema beans! Our team always enjoys adding a little extra when we can, so it’s great to hear it’s appreciated.
Looking forward to sending your next order your way soon!
Kind regards,
Caffia
best coffee out there
fast delivery which is pleasing great coffee but a little dcostly on delivery price
27 July 2025
Reply from Caffia
Thank you for your kind words! We're glad you enjoyed the fast delivery and our coffee. We really appreciate the feedback on delivery costs , we're always looking for ways to improve and will take this into consideration. Thanks again for your support!
Kind regards,
Caffia
Everyone at Caffia has been incredibly…
Everyone at Caffia has been incredibly helpful and responsive throughout our engagement process with the group and as we've set up our new machines. We're very grateful for the easy experience and the way they've taken care of us!
25 June 2025
Reply from Caffia
Thank you so much for your kind words! We're thrilled to hear that your experience with our team has been smooth and supportive. It's been a pleasure assisting you through the setup process, and we're grateful for the opportunity to work with you.
If you ever need anything in the future, we're just a call away!
Kind Regards,
Caffia
Delivered next day.
12 June 2025
Reply from Caffia
Thank you so much for your kind words! We're thrilled to hear you enjoyed the quick delivery, we can’t wait to serve you again soon!
Reply from Caffia
Thank you so much for your kind words! We're thrilled to hear you enjoyed the quick delivery and loved the coffee. Can’t wait to serve you again soon!
Great Customer Service
I put in an online order quite early on Friday morning for delivery ans I couldn’t get away during office hours to pick it up, I received a call soon after asking if I would like to pick up my order as I was local and they were already open. This saved me waiting until Monday for my order to be dispatched. Fantastic service. Will definitely be back.
6 June 2025
Reply from Caffia
Thank you so much for your kind review! We're really glad we could help get your order to you sooner and make things more convenient. We truly appreciate your support and look forward to seeing you again soon!
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