Best company I have ever dealt with. Amazing coffee. Rapid response to e mails. Delivery is quick and packaging great. Can’t be without my Caffia beans. Have never found anything to compare. I h... See more
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The gentleman who delivered my order, sorry I didn't get his name, was very polite and professional. There had been an earlier fault with the coffee machine which had been resolved but he asked if... See more
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I put in an online order quite early on Friday morning for delivery ans I couldn’t get away during office hours to pick it up, I received a call soon after asking if I would like to pick up my order a... See more
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the process of getting a coffee machine for our office was made so smooth by Caffia. Alan took me through the process step by step and helped meet our needs as a business exactly. they also threw in... See more
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Company details
Written by the company
Suppliers of professional espresso and bean-to-cup coffee machines with staff training, fresh coffee beans, and ancillaries UK-wide. We are curators of coffee sourced from farms around the world and expertly roasted here in the UK. We provide ethical and sustainable coffee and help you create unique coffee experiences your customers will love At Caffia, we are more than just a coffee company. We are creators of exceptional coffee experiences, driven by our passion for coffee and backed by three decades of industry expertise. With a strong focus on client care, innovation, and a deep-rooted commitment to quality, we bring the world of coffee to your cup like no other. Count on us to be your trusted partner in making coffee work for your business. With our extensive knowledge and expertise, we provide tailored support and advice to help you navigate the world of coffee. Whether you’re looking to create an exceptional office perk or foster a sense of community in your establishment, we are here to guide you on the journey towards ethical and sustainable coffee practices. We understand that great coffee should be accessible to all. That’s why we offer a diverse range of coffee options, ensuring there’s something for every taste and budget. From our carefully crafted espresso blends to our selection of filter coffee and cafeteria coffees, including Fairtrade, Organic, and Rainforest Alliance certified options, we have your perfect cup waiting to be discovered. As coffee machine experts, we offer a wide range of professional espresso coffee machines, bean-to-cup coffee machines, and coffee grinders designed for offices, restaurants, cafes, and various businesses. Our London showroom in Clerkenwell and Falkirk Showroom showcases an array of cutting-edge equipment, ready to elevate your coffee experience to new heights. We believe in providing comprehensive resources to enhance your coffee journey. Our website offers valuable guidance on coffee equipment, leasing options, user and cleaning videos, and insightful “walk about” guides. Dive into our blog and news page for the latest industry trends and updates, and explore our showroom to immerse yourself in the world of coffee possibilities. Experience the passion, expertise, and exceptional coffee offerings that define Caffia. Let us be your partner in creating memorable coffee moments, forging positive partnerships, and elevating your business through the power of coffee. Connect with us today to embark on a coffee journey like no other.
Contact info
25, Russel Street, FK2 7HS, FALKIRK, United Kingdom
- 01324 617618
- sales@caffia.com
- caffia.com
4.6
Excellent
142 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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My order was promptly dispatched
My order was promptly dispatched. And the coffee is delicious.
12 July 2024
Reply from Caffia
Thank you so much for your kind words! We're thrilled to hear that you enjoyed our coffee and that your order was promptly dispatched. Your satisfaction is our top priority, and we look forward to serving you again soon!
Reply from Caffia
Thank you for your feedback! We're thrilled to hear you were pleased with the swift delivery of your orders. We look forward to serving you again soon!
Kind Regards,
Caffia
Superb customer service
Superb customer service. Russell went out of his way to try and source some cups for us. He was super helpful
12 May 2024
Reply from Caffia
Thank you so much for your wonderful review! We're delighted to hear that you received superb customer service and that Russell went above and beyond to help source cups for you. We take pride in our team's dedication to assisting our customers, and your feedback is greatly appreciated. We'll be sure to pass along your kind words to Russell. Thank you for choosing us!
Excellent Service
Having dealt with Caffia for almost a year now, all I can do is give them praise as it's well deserved.
They are a great company to do business with who always meet my needs a their staff are always very helpful and friendly.
Never had any issues with their service or products and even if I did, I'm sure they would rectify them in an instant.
A pleasure to do business with.
15 May 2024
Unprompted review
Reply from Caffia
Thank you so much for your kind words and continued support! We're delighted to hear that you've had such a positive experience with us. Providing excellent service and quality products is our top priority, and it's wonderful to know that we've been able to meet your needs consistently. We truly appreciate your business and look forward to serving you for years to come. If you ever need anything, please don't hesitate to reach out.
Kind Regards,
Paula
Reply from Caffia
Thank you, Jessica, for your review. We genuinely appreciate your feedback and eagerly anticipate the opportunity to serve you again in the future. Have a wonderful day!
Warm regards,
Caffia
Reply from Caffia
Thank you Ewa for taking the time to leave your feedback! We're delighted to hear that you were pleased with the speedy delivery of your order. At Caffia we strive to provide efficient service to all our customers. We look forward to serving you again in the future!
Best regards,
Caffia
I got an email offering me a £10…
I got an email offering me a £10 discount on my next order which happened to be this one but the code refused to work, so much for my discount…..not
13 April 2024
Reply from Caffia
Dear Patrick,
We sincerely apologise for the inconvenience you experienced with the discount code for your recent order. Upon investigation, it appears that the code was indeed valid and should have applied the £10 discount as indicated in the email you received. We're glad we could connect with you to rectify the issue and ensure that you receive the discount you were entitled to. In addition to the £10 off your next order, we've also offered to provide further assistance with free products and an additional discount to make up for any inconvenience caused. Your satisfaction is our priority, and we appreciate your understanding as we work to resolve this matter. If you have any further questions or concerns, please don't hesitate to reach out.
Warm regards,
Caffia
Outstanding
Outstanding - I ordered, as usual, 6 packs of my coffee. By mistake they only sent one but before it had arrived here and I noticed, they contacted me by email, apologised and sent the other 5 packs. The coffee is exactly what I want in a good strong espresso but coupled with the customer service this is an A* company. Others should take note
2 April 2024
Reply from Caffia
Thank you sincerely for your generous praise and understanding! We're truly sorry for the hiccup in your order, but we're overjoyed that our customer service team swiftly resolved the issue to your liking. It's customers like you who inspire us to go above and beyond in delivering not just top-notch products, but also exceptional service. Your feedback fuels our commitment to excellence, and we're dedicated to maintaining the high standards you've come to expect. We're grateful for your trust in us, and we eagerly anticipate the opportunity to serve you again in the future!
The BEST Coffee in a coffee bag ever?
We had our first experience of Caffia coffee in a bag at a recent stay at Sheraton hotel in Edinburgh. Both my wife and I instantly loved it!! So much, when we came home one of the first things we did was order 100 standard coffee in a bag and also 100 of your decaffeinated coffee bags. They've arrived very quickly. Compared to the Taylors Coffee in a Bag the Caffia are SUBSTANTIALLY cheaper and we think much much better. A brand new find. Absolutely DELIGHTED!!!
30 March 2024
Reply from Caffia
Thank you for your fantastic review! We're thrilled you enjoyed our coffee bags at the Sheraton Hotel in Edinburgh. We appreciate your support and look forward to continuing to exceed your expectations with every cup.
Kind Regards,
Caffia
Reply from Caffia
Thank you for your kind words! We appreciate your feedback. Hope you have a nice day.
Kind Regards,
Caffia
Reply from Caffia
Hello Katie,
I hope this message finds you well.
Thank you for taking the time to provide us with your feedback. Your input is invaluable to us as we continuously strive to enhance our services.
We extend our sincerest apologies for any inconvenience caused by the recent discrepancy on our website. Regrettably, due to a technical error, a product that we no longer stock was incorrectly listed as available at an inaccurate price. We understand the frustration and disappointment this may have caused you.
As per our established terms and conditions and in alignment with our Mistakes Policy, both available on our website, we were obligated to cancel the erroneous order and issue a full refund.
Furthermore, we are keenly aware of the importance of ensuring your experience with us remains positive. To express our regret for any inconvenience, we extended an offer of complimentary coffee beans along with our heartfelt apologies. Should you wish to take advantage of this offer, kindly inform us, and we will ensure prompt dispatch.
Once again, please accept our sincere apologies for any inconvenience experienced. Should you require any further assistance or have additional concerns, please do not hesitate to reach out to us. Your satisfaction is of paramount importance to us.
Wishing you a pleasant day ahead.
Warm Regards,
Caffia
Reply from Caffia
Thanks for the review, Paola; we are glad you enjoyed our coffee and good service.
The Caffia Decaf Espresso Sachets
The Caffia decaf espresso sachets are really good and a convenient way that non-caffiene drinkers can still have coffee from the same machine. Caffia's service was quick and is always reliable.
1 February 2024
Reply from Caffia
Thank you for your review, Celeste. We are glad you are enjoying our decaf coffee.
Speedy service and high quality…
Speedy service and high quality products. Always reliable.
8 February 2024
Reply from Caffia
Thanks for your review, Donald.
Reply from Caffia
Thank you for your review, Robert. We are glad you enjoy our coffee.
I have question about delivery get…
I have question about delivery get answered very quickly and bags of coffee arrived before Christmas how the promis great experience and the coffee tastes amazing
21 December 2023
Reply from Caffia
Thanks, Mr Harvan; we appreciate your kind words and are glad you enjoyed our coffee.
Amazing taste
22 September 2023
Reply from Caffia
Thanks for your Review, Miss Dossary; we are pleased you enjoyed our coffee.
Reply from Caffia
Thanks, Liviu; we are glad you enjoy our service and coffee.
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