Best company I have ever dealt with. Amazing coffee. Rapid response to e mails. Delivery is quick and packaging great. Can’t be without my Caffia beans. Have never found anything to compare. I h... See more
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The gentleman who delivered my order, sorry I didn't get his name, was very polite and professional. There had been an earlier fault with the coffee machine which had been resolved but he asked if... See more
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I put in an online order quite early on Friday morning for delivery ans I couldn’t get away during office hours to pick it up, I received a call soon after asking if I would like to pick up my order a... See more
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the process of getting a coffee machine for our office was made so smooth by Caffia. Alan took me through the process step by step and helped meet our needs as a business exactly. they also threw in... See more
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Company details
Written by the company
Suppliers of professional espresso and bean-to-cup coffee machines with staff training, fresh coffee beans, and ancillaries UK-wide. We are curators of coffee sourced from farms around the world and expertly roasted here in the UK. We provide ethical and sustainable coffee and help you create unique coffee experiences your customers will love At Caffia, we are more than just a coffee company. We are creators of exceptional coffee experiences, driven by our passion for coffee and backed by three decades of industry expertise. With a strong focus on client care, innovation, and a deep-rooted commitment to quality, we bring the world of coffee to your cup like no other. Count on us to be your trusted partner in making coffee work for your business. With our extensive knowledge and expertise, we provide tailored support and advice to help you navigate the world of coffee. Whether you’re looking to create an exceptional office perk or foster a sense of community in your establishment, we are here to guide you on the journey towards ethical and sustainable coffee practices. We understand that great coffee should be accessible to all. That’s why we offer a diverse range of coffee options, ensuring there’s something for every taste and budget. From our carefully crafted espresso blends to our selection of filter coffee and cafeteria coffees, including Fairtrade, Organic, and Rainforest Alliance certified options, we have your perfect cup waiting to be discovered. As coffee machine experts, we offer a wide range of professional espresso coffee machines, bean-to-cup coffee machines, and coffee grinders designed for offices, restaurants, cafes, and various businesses. Our London showroom in Clerkenwell and Falkirk Showroom showcases an array of cutting-edge equipment, ready to elevate your coffee experience to new heights. We believe in providing comprehensive resources to enhance your coffee journey. Our website offers valuable guidance on coffee equipment, leasing options, user and cleaning videos, and insightful “walk about” guides. Dive into our blog and news page for the latest industry trends and updates, and explore our showroom to immerse yourself in the world of coffee possibilities. Experience the passion, expertise, and exceptional coffee offerings that define Caffia. Let us be your partner in creating memorable coffee moments, forging positive partnerships, and elevating your business through the power of coffee. Connect with us today to embark on a coffee journey like no other.
Contact info
25, Russel Street, FK2 7HS, FALKIRK, United Kingdom
- 01324 617618
- sales@caffia.com
- caffia.com
4.6
Excellent
142 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Great service
13 May 2025
Reply from Caffia
Thank you for your review Laura! We're glad you're happy with our service and look forward to serving you again soon! ☕😊
Reply from Caffia
Thank you for your review! We're delighted to hear that you're satisfied with our service and look forward to serving you again soon! ☕😊
Reply from Caffia
You're very welcome! We're so glad to hear you received your order quickly. We aim for efficiency! Thanks for your feedback. 😊
Reply from Caffia
Thank you so much for the kind words! We're really glad to hear you had a great experience with us. Looking forward to working with you again soon!
Reply from Caffia
Thank you for your kind words! We're so glad you’re enjoying our coffee and service. ☕😊 Looking forward to serving you again!
Kind Regards,
Caffia
Fast efficient service
10 March 2025
Reply from Caffia
Thank you! We’re glad you had a great experience. Hope to serve you again soon!
Reply from Caffia
Thanks for your kind review Emma. We are glad you enjoyed our coffee and service! We look forward to serving you again.
Kind Regards,
Caffia
Always fast delivery and great customer…
Always fast delivery and great customer service
6 February 2025
Reply from Caffia
We're so glad to hear you had a great experience! Thanks for the positive feedback. We appreciate your business and hope to serve you again soon!
Reply from Caffia
We're thrilled you think so! Thanks for the kind words about our coffee.
Kind Regards,
Caffia
Reply from Caffia
Thank you for your kind words! We strive to provide our customers with the best possible products and services. We are glad to hear that you were satisfied with your experience.
Kind Regards,
Caffia
Very good coffee and fast delivery
7 January 2025
Reply from Caffia
Thank you for your positive review! We're thrilled you enjoyed our coffee and that the delivery was prompt. We strive to provide the best possible experience for our customers, and your feedback is valuable to us.
Kind Regards,
Paula
Excellent Service
Order placed and delivered the next day, excellent service fast and efficient.
14 January 2025
Reply from Caffia
We're thrilled to hear you had such a positive experience with your recent order. Our team strives for fast and efficient delivery, and we're delighted that we met your expectations. Thank you for your business!
I wasn't expecting much from a coffee bag
I wasn't expecting much from a coffee bag but the Colombian coffee bag from Caffia was great. I drink my coffee black, no milk or sugar so taste is important to me. And the convenience of using a coffee bag to make my morning cup, especially in a hotel bedroom, was memorable.
14 December 2024
Unprompted review
Reply from Caffia
Thank you for sharing your positive experience with our Colombian coffee bag! We're delighted to hear that the taste and convenience met your expectations. We aim to deliver both quality and convenience, so it’s wonderful to know that we could enhance your morning routine, especially while traveling. Looking forward to serving you again soon!
Kind Regards,
Caffia
Great customer service
Great customer service! I needed some help with my order and got everything sorted almost immediately. Very good variety of products too.
20 December 2024
Reply from Caffia
Hello Maggie,
Thank you for your kind review. We are happy to hear you are pleased with our level of customer service and look forward to serving you in the future.
Kind Regards,
Caffia
the process of getting a coffee machine…
the process of getting a coffee machine for our office was made so smooth by Caffia. Alan took me through the process step by step and helped meet our needs as a business exactly. they also threw in a free box of coffee beans and a free box of hot chocolate packets that have been lovely for our staff to enjoy over the cold period.
27 November 2024
Unprompted review
Reply from Caffia
Thank you so much for your wonderful review! We're thrilled to hear that Alan was able to assist you effectively and make the process smooth and enjoyable. It's great to know that the complimentary coffee beans and hot chocolate packets are bringing warmth and enjoyment to your team during the cold period. We appreciate your feedback and are here to support your business's coffee needs anytime. Looking forward to serving you again soon!
Best regards, The Caffia Team
Fast delivery and great product
16 November 2024
Reply from Caffia
Thank you for your fantastic review! We're thrilled to hear that we have been able to provide you with prompt service and quality products. We look forward to continuing to serve you!
Kind Regards,
Caffia
Top tier coffee, matched with first class service
I couldn’t be more impressed with the service and quality provided by Caffia Coffee! From the moment I reached out, their team was incredibly responsive and helpful, guiding me through the process of selecting the perfect coffee setup for our needs.
A special thanks to Russell for his professional advice and genuine care in making sure we were completely satisfied.
The coffee itself is excellent, with branding to match, giving a polished, professional feel that really sets them apart.
If you’re after top-tier coffee and outstanding customer service, I highly recommend Caffia Coffee!
2 October 2024
Unprompted review
Reply from Caffia
Thank you so much for your fantastic review! We’re thrilled to hear that you had such a positive experience with Caffia Coffee. It's wonderful to know that our team, especially Russell, could provide the professional advice and support you needed. We're equally delighted that our coffee and branding met your expectations and helped create a polished, professional feel for your setup. Your recommendation means the world to us, and we look forward to continuing to serve you with top-tier coffee and first-class service! ☕
Kind Regards,
Caffia
Fast & reliable service
6 September 2024
Reply from Caffia
Thank you so much for your feedback! We're delighted to hear that you found our service fast and reliable. Providing a dependable and efficient experience is something we always strive for. We look forward to serving you again soon.
Kind Regards,
Caffia
Initially speedy service
Initially speedy service, however the delivery company messed up the delivery.
19 August 2024
Reply from Caffia
Thank you for your feedback! We're glad to hear that our service started off strong, but we're sorry to learn that the delivery didn't go as planned. We apologise for any inconvenience caused by the delivery company's error. Your experience is important to us, and we will work on improving our partnerships to ensure smoother deliveries in the future. If there's anything we can do to make this right, please don't hesitate to reach out. Thank you for bringing this to our attention!
Excellent service!
We've been a customer of Caffia for over 6 years now and always delivered an exceptional service. Can highly recommend it!
8 July 2024
Reply from Caffia
Dear Bridge,
Thank you so much for your kind words and for being a loyal customer of Caffia for over six years! We are thrilled to hear that you have consistently experienced exceptional service from us.
Your recommendation means a lot to our team, and we truly appreciate your continued support. We look forward to serving you for many more years to come and continually striving to exceed your expectations.
Best regards,
Customer Service Team
Caffia
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