Caleb & Brown Reviews 

1,173
•
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

I fell asleep waiting for my crypto withdrawal complete. My authorization code expired and had to get another one. Took a phone call and a couple emails to everything figgered ( women have figures )😍... See more

Rated 5 out of 5 stars

Best Platform for Crypto Trading - Had a great Experience uploading my LLC Documentation, had 1 incident where I did not put my memo tag and they found my crypto ! (At the time I was completely... See more

Rated 5 out of 5 stars

I was pleasantly surprised how quickly Paulo Morejon, with Caleb & Brown, set up my series of Limit Sell Orders I sent him via email. He was super fast and that is the kind of service in which to expe... See more

Rated 5 out of 5 stars

Paulo was a great in helping us with a first time transaction. He made it seamless and there was no stress on our end. He responded quickly through email and executed our transaction request in no tim... See more

Company details

  1. Cryptocurrency Service

Written by the company

Caleb & Brown is the world's leading cryptocurrency brokerage. We help our clients buy, sell, swap, and safely store cryptocurrencies, with a 24/7 personal broker service. Our clients can reach their personal broker on the phone and email at any time. Our clients range from beginners needing assistance to buy their first cryptocurrency, to seasoned investors needing a professional service to make high value, complex trades. We put personalised service, education, and consumer protection at the heart of everything we do. We were founded back in 2016 and we now have over 24,000 clients in more than 100 countries, serviced by dedicated staff based in our offices in Melbourne, Sydney and London.


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4.8

Excellent

TrustScore 5 out of 5

1k reviews

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No recent history of asking for reviews

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Replied to 13% of negative reviews

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4.8

All reviews

(1,173)

609 reviews in the last 12 months

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Rated 5 out of 5 stars

A Definite Must

Having recently moved my crypto to C&B has proven to be a wise decision. Firstly, they take all precautionary measures to ensure you are who you say you are ensuring protection of identity. Secondly, my advisor, Jake, has been patient in helping me through the onboarding process, in navigating the website, and in walking me through the steps f transferring crypto from my cold storage to their platform. I definitely feel safe with C&B and highly recommend them to anyone looking for a secondary or tertiary form of custody. These guys are professional, knowledgeable, and courteous.

14 August 2026
Unprompted review
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Reply from Caleb & Brown

Thanks, Brian! It’s great to hear that your broker Jake made the onboarding and transition to our institutional custody feel straightforward and reassuring. Feeling confident in where your assets are held is hugely important, so we really appreciate you sharing your experience. Thanks for the strong recommendation!

Rated 5 out of 5 stars

thanks for your patience and understanding.

want to give out a special thanks to the team for helping me set up my accounts at Caleb and Brown. Paulo, Matthew, and Marx

13 August 2026
Unprompted review
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Reply from Caleb & Brown

Thanks, Lenny! We’re glad Paulo, Matthew, and Marx could make getting your accounts set up a smooth process. We’ll be sure to pass along your thanks to the team - they’ll appreciate it!

Rated 5 out of 5 stars

Great customer service

Great customer service! Matthew was very prompt and professional! I highly recommend Caleb & Brown.

12 August 2026
Unprompted review
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Reply from Caleb & Brown

Thank you, Brad! Great to hear Matthew was quick, professional, and on the ball. We really appreciate the recommendation and your support!

Rated 5 out of 5 stars

Matthew and the whole team are amazing

Matthew and the whole team are amazing. Best i’ve ever had in crypto space

11 August 2026
Unprompted review
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Reply from Caleb & Brown

Thanks, Ryan! It means a lot to hear that Matthew and the team have made such a strong impression. We’re glad the service has stood out in the crypto space and really appreciate the support!

Rated 5 out of 5 stars

I signed up to Caleb and Brown and it…

I signed up to Caleb and Brown and it was very simple. I received a call from my broker the day after who ran me through how Caleb and Brown worked. I invested my crypto and sent them my sell orders. Each time I emailed I received very prompt replies from my broker Jake and Matthew who was assisting him. Altogether all very simple and seamless from start to finish. Bravo to Caleb and Brown.

11 August 2026
Unprompted review
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Reply from Caleb & Brown

Thanks, Allan! It’s great to hear the whole journey - from signing up to placing your sell order - felt simple and seamless. Jake and Matthew will really appreciate the acknowledgement. Thanks for trusting Caleb & Brown - we’re very glad to have you with us!

Rated 5 out of 5 stars

Fast, efficent, attentive, accurate

Fast, efficent, attentive, accurate, supportive and available 24/7. Whether it Sean D or Lachlan G or Maria. They are all extremely knowledgeable client facing operations professionals. In a world, where you cant even find a customer service number to call caleb and Brown have mastered the art of client management. I highly recommend their service, it's 5 stars every time.

11 August 2026
Unprompted review
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Reply from Caleb & Brown

Thank you, Tim! It really means a lot to hear that the team have made such a strong impression. Having a team you can actually reach, rely on, and speak with directly is something we know our clients value. We truly appreciate the 5-star support!

Rated 5 out of 5 stars

forgiving

Well, Georgie, and a couple others were real helpful and forgiving with instructions to get my account going with the 2FA step.
Thanks everyone!

10 August 2026
Unprompted review
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Reply from Caleb & Brown

Thanks, Benjamin! Glad Georgie and the team could make the 2FA setup a little less painful. We know these steps can be tricky, so it’s great to hear they were there to guide you through it. Appreciate the kind words!

Rated 5 out of 5 stars

Response Rate

My broker, Matthew has been extremely prompt at responding to my queries. He has resolved any problems I’ve experienced very quickly and with minimal fuss! Excellent response rate and customer service skills! Thank you

10 August 2026
Unprompted review
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Reply from Caleb & Brown

Thanks, Esther! Great to hear Matthew has been so quick to respond and able to sort things out without the fuss. We’ll be sure to pass your kind words on to him. Thanks for the great feedback!

Rated 5 out of 5 stars

Caleb and Brown: Why go anywhere else?

Lachlan Gray, Paulo Morejon and Georgie Kibel from Caleb and Brown did a great job in helping me with transferring several digital assets into their deep custody from cold storage wallets. C&B has an awesome team and the best customer support in the business. Highly recommend them, open an account. You won't be sorry.

10 August 2026
Unprompted review
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Reply from Caleb & Brown

Thanks, Andy! It’s fantastic to hear that Lachlan, Paulo, and Georgie made moving your crypto into our institutional grade custody a smooth process. We’re proud to have such a dedicated team, and your comments about our support mean a lot. Thanks for the recommendation and for trusting Caleb & Brown with your digital assets!

Rated 5 out of 5 stars

Great service and problem solving skills

I was having some difficulty transferring my cryptocurrencies and Nick Foster solved the problem for me very quickly. He involved the problem solving team at Caleb&Brown to develop a solution and it worked. Thank you Nick and team. I highly recommend trusting Caleb&Brown with your cryptocurrency needs.

9 August 2026
Unprompted review
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Reply from Caleb & Brown

Thanks, James! Great to hear Nick and the team jumped in, found a solution, and got things moving again. Thanks for the recommendation and for trusting Caleb & Brown.

Rated 5 out of 5 stars

Michael S. sets the standard at Caleb and Brown.

I want to write a review of how much I appreciate that Michael Stojanovski is my broker… His knowledge and customer service skills are top notch… He has been helping me manage and secure my holdings at Caleb and Brown for the past year and he recently help me make a difficult transition of some of my assets and holdings with in Caleb and Brown… He was able to get me through an arduous process… even when his availability was stretched thin…. I appreciate his professionalism, patience and effort in helping me potentially reaching my goals…. He is my most trusted resource at Caleb and Brown and exceeds the standard of what the company represents… Thanks Again Michael!

7 August 2026
Unprompted review
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Reply from Caleb & Brown

Thanks for such a great review! It’s fantastic to hear that Broker Michael’s knowledge, professionalism, and patience have made such a difference, especially when navigating a more complex transition. We’ll definitely be passing this one on to Michael, as he’ll be thrilled to hear it. Thanks for the trust and the kind words!

Rated 5 out of 5 stars

Fast response to request

I e-mailed my request; within 9 minutes all 4 buy actions were completed by Michael S. and team. This is why I utilize Caleb and Brown. Well Done. Thank You DCC

9 August 2026
Unprompted review
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Reply from Caleb & Brown

Thank you for this great feedback! Four buy orders completed in just nine minutes - that’s impressive turnaround. Great to hear Broker Michael and the team delivered such a smooth experience. Thanks again for the kind words!

Rated 5 out of 5 stars

Professional and reassuring

Always excellent service from the brokers at C&B. Gives peace of mind every time and cannot fault the communication.
Highly recommend 1st class.

9 August 2026
Unprompted review
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Reply from Caleb & Brown

Thank you, Paul! It is great to hear our brokers have consistently given you that extra peace of mind. We really appreciate the kind words and the 1st-class recommendation!

Rated 5 out of 5 stars

Caleb & Brown A Trusted Crypto Exchange

Caleb & Brown has been a trusted exchange for me for the past 3 years. My contact broker/advisor has been there for me every time I needed to discuss a transaction that I wanted to make. I can't get that type of service from any other crypto exchange. Security of my digital assets has been excellent. I recommend that everyone give Caleb & Brown serious consideration.

9 August 2026
Unprompted review
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Reply from Caleb & Brown

Thank you so much, Ray! Three years of trust means a lot, and it's fantastic to hear that the personal support from your broker has made such a difference. We're proud to provide the kind of service where you know there's always someone there when you need them. Thanks again for the strong recommendation!

Rated 5 out of 5 stars

Support and the way support was given after account was put on inactive due to the Mica rules

After Caleb and Brown stopped doing business in the Netherlands, they put my account on hold and helped transfer it to a Dutch exchange. I even had phone contact with them in the evening to finalize the transaction. I am convinced that Caleb and Brown is a highly reliable broker/exchange that goes above and beyond to ensure a smooth transfer.

9 August 2026
Unprompted review
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Reply from Caleb & Brown

Thanks, Ramiro! Thank you for taking the time to share your experience. We know the regulatory changes in Europe created a challenging situation, so we're really pleased our team could make the process as smooth as possible. We truly appreciate your trust and kind words!

Thank you again for your kind words and for placing your trust in Caleb & Brown. We wish you all the best for the future!

Rated 5 out of 5 stars

Love these guys

Love these guys, always on their game and every time I’ve had any issue at all they have taken care of it very quickly. Thank you guys as always, always recommending your company.

9 August 2026
Unprompted review
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Reply from Caleb & Brown

Thanks, Robert! It is awesome hearing that the team has been on the ball whenever you've needed us. Really appreciate your continued support and all those recommendations!

Rated 5 out of 5 stars

As a crypto investor

As a crypto investor, Caleb and Brown is a reliable, professional service for crypto investing. I am grateful they provide a personal broker to me, which I can call anytime. J L H

9 August 2026
Unprompted review
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Reply from Caleb & Brown

Thank you for the feedback! We love hearing that having a personal broker you can call whenever you need has made a difference. Reliable service, real people, and someone in your corner... that's what we're all about. We appreciate your support!

Rated 5 out of 5 stars

Easy and quick

Easy and quick, cheers

9 August 2026
Unprompted review
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Reply from Caleb & Brown

Thank you, Rene! Glad we could keep things simple and speedy. Thanks again for the great feedback!

Rated 5 out of 5 stars

I had a fantastic experience.

I had a fantastic experience working with Georgie Kibel at Caleb & Brown. From the very beginning, Georgie was professional, friendly, and extremely knowledgeable. He took the time to answer all of my questions, kept me informed throughout the process, and made everything as smooth and stress-free as possible.

What stood out most was his responsiveness and willingness to help. It's clear that Georgie cares about providing excellent client service and making sure his clients feel confident every step of the way.

I wouldn't hesitate to recommend Georgie Kibel and the entire Caleb & Brown team to anyone looking for a trustworthy and professional crypto brokerage. Thank you for the outstanding support—I truly appreciate it!

7 August 2026
Unprompted review
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Reply from Caleb & Brown

Thank you so much, Bob! It's wonderful to hear that Georgie made the process smooth, stress-free, and informative. Their dedication to providing great client service is exactly what Caleb & Brown is all about. We truly appreciate your kind words and recommendation!

Rated 5 out of 5 stars

Customer service

They do what they say and provide excellent service.

6 August 2026
Unprompted review
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Reply from Caleb & Brown

Thanks, William! We love hearing that our team delivers on their promises. Appreciate you recognising the service - we’re glad to have you with us!

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