Campaign Master (UK) Ltd Reviews 68

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and positive attitude, making every interaction pleasant and productive. The customer service is frequently highlighted as outstanding, with many people appreciating the personalized and understanding approach. Reviewers are particularly impressed with the quick response times and the smooth user experience, often noting the efficiency and ease of their overall experience. The service provided is consistently described as excellent, with consumers noting that the team is always on hand to help and resolve issues quickly. People appreciate that the company genuinely listens to feedback and implements changes based on user suggestions, demonstrating a commitment to evolving with user needs.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, responsiveness, and... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently praise the... See more

Response time

Reviewers mention positive feedback about response times. Customers consistently praise the quick and... See more

User experience

Users describe positive interactions with user experience, consistently praising the platform as intuitive,... See more

Service

People report positive experiences with service. Customers consistently praise the excellent customer... See more

Reviews shaping this summary

Rated 5 out of 5 stars

They are brilliant. We aren't looking for a marketing provider, we send bulk emails to our members about their benefits with us. Campaign Master are perfect for that. They offer template building serv... See more

Company replied

Rated 5 out of 5 stars

I switched to campaign master over a year ago, as I wanted a more personal service and someone who could help when I ran into problems designing and sending email campaigns. I can't express how fanta... See more

Company replied

Rated 5 out of 5 stars

Deepa, Ameeta and the team are very approachable and always on hand to help and support with our many questions. We use Campaign Master for our customer solicitations and have built a lengthy automati... See more

Company replied

Rated 5 out of 5 stars

Great service, really helpful. I had a problem with some missing data (the issue was our end, not Campaign Master's). My call was answered almost immediately. I spoke to Ameeta who understood what... See more

Company replied


Company details

  1. Email service provider
  2. CRM Provider
  3. Internet marketing service
  4. Marketing consultant
  5. Media and Marketing Agency
  6. Online marketing agency

Written by the company

The Campaignmaster team are all about email marketing. We design, build and execute successful campaigns that give you return on investment time after time. Whether you're after an easy self service solution, need a CRM to hold your data or send customised surveys, we've got the tools for you.


Contact info

4.8

Excellent

TrustScore 5 out of 5

68 reviews

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Rated 5 out of 5 stars

Long-standing partner - highly professional

We have worked closely with CampaignMaster for many years now, and the team always goes above and beyond to provide the highest levels of customer service and to ensure we always have the very latest tools and platform upgrades at our disposal. CampaignMaster functions like our own in-house email marketing team, which certainly is not always the case, and they are beyond pleasant to deal with and professional at all times. Would highly recommend.

13 July 2023
Unprompted review
Campaign Master (UK) Ltd logo

Reply from Campaign Master (UK) Ltd

Hi James,

Thank you for your lovely feedback and the recommendation. We really appreciate it!

Best wishes,
From the Campaignmaster Team

Rated 5 out of 5 stars

Simple, intuitive system with 10/10 customer service!

If I could rate their customer service with a 10, I would. Nasheena, our account manager is considered an extension of our team. Our requests and problems are always well considered, with solutions to suit the business being offered and implemented. She has taken the added strain of using a complex comm's system off the table and ensured we always enjoy using it, successfully.
The system is intuitive and simple to use with multiple benefits if you look deeper into it. We value the simple and professional look to our templates, have seen value add with enhancing RSVP capabilities and feel the reporting functions are spot on. We hope Campaign Master continue to evolve it's offering. Thank you!

8 December 2022
Unprompted review
Campaign Master (UK) Ltd logo

Reply from Campaign Master (UK) Ltd

Hi Lucy,

Thank you for your fantastic feedback!

The team enjoy working with you all. We will continue to develop our services, to make the experience even better.

Thank you for the shout out too!

Best wishes,
From the Campaignmaster Team

Rated 5 out of 5 stars

Simple to use

Simple to use, powerful, flexible, and affordable. Used CMA for many years. Recommended.

10 November 2022
Unprompted review
Campaign Master (UK) Ltd logo

Reply from Campaign Master (UK) Ltd

Hi Giles,

Thank you for your positive feedback and the recommendation!

Best wishes,
From the Campaignmaster Team

Rated 5 out of 5 stars

An overall great experience

I have used Campaign Master for over six years now and have found it a very user-friendly tool. The CM support team are always prompt in answering my questions and have always provided great service. The pricing, reporting functionality and loading of data is very good.

20 October 2022
Unprompted review
Campaign Master (UK) Ltd logo

Reply from Campaign Master (UK) Ltd

Hi Sharon.

Thank you for your kind feedback! It's great working with you too!

Best wishes,
From the Campaignmaster Team

Rated 5 out of 5 stars

Great technology and support!

Technology is very user friendly and easy to navigate. Support are friendly and very helpful any issues / problems I encountered was dealt with immediately. I’ve used a number of platforms in the past but I found the Campaignmaster system very innovative. I would 100% recommend!

4 July 2022
Unprompted review
Campaign Master (UK) Ltd logo

Reply from Campaign Master (UK) Ltd

Hello,

Thank you for the kind feedback!

We really appreciate your comments and recommendation.

Best wishes,
From the Campaignmaster Team

Rated 5 out of 5 stars

A second to none Email Marketing Supplier with excellent customer service

Campaign Master are a first class supplier of email marketing and communication solutions. Compared to some of their suppliers, they are in a league of their own. The system is user friendly, easy to use and looks great.

The company's real strength is in customer service and support services. They are one of the best suppliers I've ever worked with. No question is ever too small or too basic (and believe me, I used to have plenty of basic questions)!

They take the time to understand your business and your needs, and deliver the right solution for you. They never push inappropriate add-ons or additional costs. Plus you always speak to a human being (if you want - there are other options if you prefer!).

I first came across them around 11 years ago when working for a national charity, we weren't ready to move supplier at that time, but they waited patiently until the time was right for us (again no hassling!). They were so great that when I moved on from that organisation, I brought them with me to my new company, and continued to work with them successfully for another 7 years. I've recently changed jobs again, and, if I could, I'd bring them here too!

23 August 2022
Campaign Master (UK) Ltd logo

Reply from Campaign Master (UK) Ltd

Hi Jess,

Thank you for your detailed, lovely feedback! It was great working with you and hope we do again in the near future.

Best wishes,
From the Campaignmaster Team

Rated 5 out of 5 stars

Don't use Mailchimp!

Love this company for many reasons. The customer service is outstanding and the software is easy to use. Was using Mailchimp for years and wish I'd made the switch sooner.

10 June 2022
Unprompted review
Campaign Master (UK) Ltd logo

Reply from Campaign Master (UK) Ltd

Hi Kat,

Thank you for your positive feedback! We really appreciate it.

Best wishes,
From the Campaignmaster Team

Rated 1 out of 5 stars

Use another emarketing platform

If you're looking for an email platform please look further than this brand CampaignMaster. The tool is difficult to navigate and their customer service is appalling. A family run business where customer feedback is not taken onboard.

26 January 2022
Unprompted review

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