CarePolicy.US Reviews 

50
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 31 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the team for being exceptionally responsive, knowledgeable, and guiding them step-by-step through the entire licensing process. People note that the comprehensive service makes obtaining policy manuals, setting up group homes, and navigating state compliance smooth, stress-free, and efficient. Consumers highlight that working with the professionals provides clarity, confidence, and reliable support from beginning to end. Some people were dissatisfied with the customer service, mentioning unreturned calls, a lack of custom documentation instead of basic templates, and unprofessional communication when attempting to resolve issues.

What people talk about most

Service

People report positive experiences with service, highlighting professionalism, dedication, and expertise.... See more

Customer service

Customers consistently note positive experiences with customer_service, highlighting polite, understanding,... See more

Staff

Reviewers mention positive feedback about staff, highlighting their exceptional professionalism and... See more

User experience

Clients share positive opinions on user experience, describing it as convenient, well-written, and organized.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Though I was a little hesitant about ordering the Client Handbook for my Home Care Agency from a company I wasn’t familiar with, I called to speak with someone. I ended up speaking with Anton, who was... See more

Company replied

Rated 5 out of 5 stars

This is my second time using this company for my policy manuals, and once again, they exceeded every expectation. Their manuals are extremely well-organized, up-to-date with state requirements. W... See more

Company replied

Rated 5 out of 5 stars

Carepolicy.US has an amazing team (not to exclude Anton, he is amazing)that works quickly and efficiently. They built an excellent website and provided all the essential documents needed to set up my... See more

Company replied

Rated 5 out of 5 stars

I was struggling to get my homecare agency licensed, wasted money with certified homecare consulting. When I spoke with Anton, I was skeptical at first due to my bad experience with Certified Homecar... See more

Company replied


Company details

  1. Home Care Service
  2. Business management consultant

Written by the company

CarePolicy.US is your go-to partner for licensing consultations in all 50 states, providing not only custom policies and procedures but also all necessary supporting documents required for licensure. Specializing in home care, home health, assisted living, group homes, and various healthcare services, we offer tailored solutions to ensure your agency meets state-specific regulatory requirements seamlessly. Our team of experts is dedicated to supporting healthcare professionals and business owners at every step—from initial consultation to full compliance and operational success. With ACHC accreditation, CarePolicy.US delivers high-quality, state-compliant manuals, essential documents, and actionable guidance to help you succeed. Whether you’re starting a new agency or updating an existing one, our comprehensive solutions empower you to focus on providing exceptional care while we handle the complexities of regulatory compliance. Trust CarePolicy.US to simplify your path to licensure so you can confidently serve your clients.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

50 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(50)

29 reviews in the last 12 months

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Rated 5 out of 5 stars

Job Well done

Our company had an excellent experience working with care policy team on our licensing application. They ensured that every state policy and requirement was carefully addressed, and the entire process was handled quickly and professionally. We’re truly impressed with their efficiency and attention to detail. Highly recommended!

13 November 2025
Unprompted review
CarePolicy.US logo

Reply from CarePolicy.US

Hi Kelvin,

Thank you so much for sharing your experience! We’re delighted to hear that our team was able to support your licensing application efficiently and thoroughly. It’s wonderful to know that our attention to detail and commitment to handling every state requirement made a positive impact. Your recommendation means a lot to us, and we look forward to assisting you with any future needs!

Warm regards,
The CarePolicy.US Team

Rated 5 out of 5 stars

Though I was a little hesitant about…

Though I was a little hesitant about ordering the Client Handbook for my Home Care Agency from a company I wasn’t familiar with, I called to speak with someone. I ended up speaking with Anton, who was extremely polite and reassuring—he assured me that he and the team would be available to answer any questions. He answered all of my questions and explained how the product applies to the specific state I operate in. Everything shown in the online table of contents was indeed present in the editable download. I will definitely purchase from them again.

29 September 2025
Unprompted review
CarePolicy.US logo

Reply from CarePolicy.US

Hi Tabitha,

Thank you so much for taking the time to share your experience! We’re thrilled to hear that Anton was able to provide the guidance and reassurance you needed, and that the Client Handbook met your expectations for your state. Your trust means a lot to us, and we’re excited to continue supporting you and your Home Care Agency in the future. We look forward to serving you again!

Warm regards,
The CarePolicy.US Team

Rated 5 out of 5 stars

Excellent Service — Genuine and Affordable!

At first, I was skeptical about using Care Policy to help me get my group home license. There are so many companies out there that make big promises, and I wasn’t sure if they were truly reliable. However, their prices were very affordable, so I decided to take a chance — and I’m so glad I did!

From the start, the team was professional, knowledgeable, and patient. They walked me through every step of the licensing process, explained things clearly, and made sure I had everything I needed to succeed. What impressed me most was how genuine and transparent they were — no hidden fees, no pressure, just real support.

Thanks to their help, I’ve now received my group home license, and I couldn’t be happier! The process was smooth, stress-free, and honestly much easier than I expected.

If you’re looking for a trustworthy and affordable company to help you get licensed, I highly recommend Care Policy. They truly care about their clients and deliver on their promises. I’m so grateful for their service!

14 October 2025
Unprompted review
CarePolicy.US logo

Reply from CarePolicy.US

Hi Evans,

Thank you for sharing your positive experience with Care Policy. We truly appreciate your trust in our team and your kind words about our professionalism, transparency, and support throughout your licensing journey.

Our mission has always been to make the licensing process straightforward, affordable, and stress-free for every client. We’re delighted to know that we were able to meet your expectations and help you successfully obtain your group home license.

Congratulations on this important milestone, and thank you for choosing Care Policy. We wish you continued success in your new venture and look forward to supporting you in the future.

Warm regards,
The CarePolicy.US Team

Rated 5 out of 5 stars

Great Communication, Fast services.

I was struggling to get my homecare agency licensed, wasted money with certified homecare consulting. When I spoke with Anton, I was skeptical at first due to my bad experience with Certified Homecare Consulting. But I am glad I have them and myself the chance. Very good communication, professional and fast. I was able to get everything in about 2 months.
My agency is Licensed 🥳🥳

7 September 2025
Unprompted review
CarePolicy.US logo

Reply from CarePolicy.US

Hi Fabiola,

Thank you so much for sharing your experience! We’re delighted to hear that you found our communication clear and our services fast and professional. We understand how challenging the licensing process can be, especially after a difficult experience elsewhere, so it’s wonderful to know we could help make things smooth and successful for you. Congratulations on getting your agency licensed, That’s a huge success!

Warm regards,
The CarePolicy.US Team

Rated 5 out of 5 stars

This company is excellent

This company is excellent. I ordered my policy and procedure manual from them and I am very pleased with the service.

28 September 2025
Unprompted review
CarePolicy.US logo

Reply from CarePolicy.US

Hi Kadian,

Thank you for your kind words and for taking the time to share your experience! We’re so glad to hear that you’re pleased with your policy and procedure manual, as well as the service you received. Your satisfaction is our top priority, and feedback like yours motivates us to keep delivering high-quality resources and support.

Warm regards,
The CarePolicy.US Team

Rated 5 out of 5 stars

I had an excellent experience

I had an excellent experience with this webinar. The content was well-organized, engaging, and easy to follow. The presenter explained complex topics clearly and provided real-world examples that made the learning practical and valuable. I also appreciated the interactive elements and opportunities to ask questions. Overall, it was a professional, informative, and enjoyable session that left me with new knowledge and actionable insights. I highly recommend this webinar to anyone looking to grow and learn in this area.

11 September 2025
Unprompted review
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Reply from CarePolicy.US

Hi George,

Thank you so much for your thoughtful feedback! We’re thrilled to hear that you found the webinar engaging, informative, and practical. It’s wonderful to know that the interactive elements and real-world examples helped make the content actionable. Your recommendation means a lot to us, and we look forward to supporting your learning journey in future sessions!

Warm regards,
The CarePolicy.US Team

Rated 5 out of 5 stars

Anton is very detailed

Anton is very detailed, highly professional and supportive!

8 September 2025
Unprompted review
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Reply from CarePolicy.US

Hi Leticia,

Thank you for your kind words! We’re delighted to hear that Anton’s attention to detail and professionalism made a positive impact. It’s always our goal to provide supportive and thorough service, and we’re glad it showed.

Warm regards,
The CarePolicy.US Team

Rated 5 out of 5 stars

Carepolicy.com was professional and…

Carepolicy.com was professional and efficient in communication. Quick responses and turn around. Will definitely recommend and use again soon.

20 August 2025
Unprompted review
CarePolicy.US logo

Reply from CarePolicy.US

Hi Charlene,

Thank you for sharing your experience! We’re delighted to hear that our team’s communication and efficiency met your expectations. Your recommendation means a lot to us, and we look forward to supporting you again soon!

Warm regards,
The CarePolicy.US Team

Rated 5 out of 5 stars

Carepolicy.US has an amazing team (not…

Carepolicy.US has an amazing team (not to exclude Anton, he is amazing)that works quickly and efficiently. They built an excellent website and provided all the essential documents needed to set up my Home Care business, making the entire process stress-free. I’m extremely satisfied with their service and would highly recommend them—10/10

12 August 2025
Unprompted review
CarePolicy.US logo

Reply from CarePolicy.US

Hi Bishal,

Thank you so much for your wonderful feedback! We’re thrilled to hear that our team, and Anton in particular, could make the process smooth and stress-free for you. It’s great to know that your website and essential documents met your expectations. Your recommendation means a lot to us, and we’re so glad you’re satisfied with our service!

Warm regards,
The CarePolicy.US Team

Rated 5 out of 5 stars

Detailed and Organized.

13 June 2025
Unprompted review
CarePolicy.US logo

Reply from CarePolicy.US

Hi there,

Thank you for your feedback! We're glad to hear you found our service detailed and organized. It's always our goal to provide clear, thorough support for every project, and your acknowledgment means a lot.

Warm regards,
The CarePolicy.US Team

Rated 5 out of 5 stars

Excellent work!

I purchased policies and procedures from carepolicy.US for my home care agency, and I was truly impressed. The documents were thorough, well-organized, and fully customized to meet state requirements. It’s clear they understand the industry and what agencies need to stay compliant. Their support made the setup process so much smoother. Highly recommend!

10 June 2025
Unprompted review
CarePolicy.US logo

Reply from CarePolicy.US

Hi Agyapomah,

Thank you so much for your wonderful feedback! We’re thrilled to hear that our policies and procedures met your expectations and helped make your home care agency setup smoother. Ensuring that our documents are thorough, organized, and fully compliant is always our goal, and it’s great to know it made a difference for you. We truly appreciate your recommendation and are always here to support your agency’s success!

Warm regards,
The CarePolicy.US Team

Rated 5 out of 5 stars

HomeCare Licensing Support

CarePolicy.US transformed my home-care licensing process into a clear, manageable workflow. Consistent progress updates kept my documentation on schedule, on budget and Anton was quick to respond to my questions. As a result, my non-medical home-care agency license was approved on the first submission, saving significant time and consultant fees.

10 June 2025
Unprompted review
CarePolicy.US logo

Reply from CarePolicy.US

Hi Fuad,

Thank you so much for sharing your experience and for the amazing feedback! We’re so glad to hear that the licensing process felt smooth and manageable for you. Congratulations on getting your non-medical home care agency license approved on the first submission — that’s a big win! Anton and our team truly appreciate your kind words and were happy to support you every step of the way.

Wishing you continued success in your home care journey!

Warm regards,
The CarePolicy.US Team

Rated 5 out of 5 stars

I would definitely recommend purchasing…

I would definitely recommend purchasing your policy and procedures! They are one of the most affordable and reliable policies that I have seen out there. Their care team is very helpful and worth every penny!

4 June 2025
Unprompted review
CarePolicy.US logo

Reply from CarePolicy.US

Hi there,

Thank you so much for the wonderful recommendation! We're so glad to hear that you found our policies both affordable and reliable. Our team works hard to make sure every client feels supported, and it means a lot to know you felt that care. We truly appreciate your kind words and support!

Warm regards,
The CarePolicy.US Team

Rated 5 out of 5 stars

Polcies and Procedures Purchase

The level of service and professionalism of the team there. In addition the policies were awesome and affordable.

5 June 2025
Unprompted review
CarePolicy.US logo

Reply from CarePolicy.US

Hi Tmarie,

Thank you so much for your kind words! We're thrilled to hear that you found our team professional and that the policies met your expectations in both quality and affordability. We're grateful for your trust and look forward to supporting you again in the future!

Warm regards,
The CarePolicy.US Team

Rated 5 out of 5 stars

Dependable service.

Highly responsive to both emails and phone calls
Clearly explained the overall process, expectations, and details during the information session
Consolidated most email communications into one or two threads for easy reference
Meets deadlines consistently, provided all required information is submitted on time

29 May 2025
Unprompted review
CarePolicy.US logo

Reply from CarePolicy.US

Hi Daniel,

Thank you for your thoughtful review! We're glad to hear our communication and structure helped make the process smoother for you. It was a pleasure supporting your licensing project, and we appreciate your trust in our team.

Best regards,
The CarePolicy.US Team

Rated 5 out of 5 stars

Satisfactory Experience!

Excellent and satisfactory experience with Anton and team from initial consultation to application approval and licensure of our HCO. Very professional, responsive, and high quality services.

19 May 2025
Unprompted review
CarePolicy.US logo

Reply from CarePolicy.US

Hi Rapha Homecare Providers,

Thank you for the great feedback! We're glad to hear you had a smooth experience from start to finish. It was a pleasure working with you on your HCO licensure, and we truly appreciate your trust in our team.

Warm regards,
The CarePolicy.US Team

Rated 5 out of 5 stars

Anton was fantastic to work with

Anton was fantastic to work with. Very thorough and check in regularly with our team. The content provided by Care Policy was exactly what was advertised.

13 May 2025
Unprompted review
CarePolicy.US logo

Reply from CarePolicy.US

Hi Tiffany,

Thank you so much for your kind words! We're thrilled to hear Anton made the experience smooth and that the content met your expectations. It was a pleasure supporting your team!

Best regards,
The CarePolicy.US Team

Rated 5 out of 5 stars

Policies and Procedures

Policies and Procedures
We were thrilled to discover this resource. Establishing a home health agency is both stressful and time-consuming, but this significantly simplified a major task and appears to be exceptionally thorough. It couldn't have been easier and is absolutely worth it. We had already begun drafting our policies but discarded them in favor of using this file. We are deeply grateful to this company.

Rachel BRYANT
Home Health Agency- Policies and Procedures- Indiana State Licensure

9 April 2025
Unprompted review
CarePolicy.US logo

Reply from CarePolicy.US

Hi Rachel,

Thank you so much for your wonderful review! We're thrilled to hear that our policies and procedures helped simplify the process for your Indiana home health agency. It means a lot to know we could support you during such an important step. Wishing you all the best with A Better Tomorrow!

Warm regards,
The CarePolicy.US Team

Rated 5 out of 5 stars

10 STARS!!!!!!!!!!!!

10 STARS!!!!!!!!!!!!!

CarePolicy US company has been very helpful, attentive, and professional! I will definitely refer your services to my peers and colleagues!

15 March 2025
Unprompted review
CarePolicy.US logo

Reply from CarePolicy.US

Thank you so much for your amazing review! We’re beyond grateful for your kind words and your support, it truly means the world to us! Helping you was our pleasure, and we’re so glad we could make the process smooth for you. If you ever need anything in the future, we’re always here. And a huge thank you for the referrals, your trust in us is the best compliment we could receive! ✨

Best,
The CarePolicy.US Team

Rated 5 out of 5 stars

"Excellent work

"Excellent work! When I contacted them, they were clear and understanding of what I needed. They provided the best services I could have asked for. Their customer service was incredibly helpful, answering all my questions and assisting me in completing all my licensing forms."

24 February 2025
Unprompted review
CarePolicy.US logo

Reply from CarePolicy.US

Thank you so much for your kind words! We're thrilled to hear that you had such a great experience with us. Making the licensing process smooth and stress-free is always our goal, and we're glad we could provide the clarity and support you needed. If you ever need anything else, we're always here to help! 😊

Best,
The CarePolicy.US Team

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