You had in stock the exact car I wanted. However, while the salesman dealt with us well it would have been good had he had more of an in depth knowledge of the make, model and history of the car. In p... See more
Company replied

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Welcome to Carsa – car buying, made refreshingly simple. At Carsa, we’re all about taking the hassle out of finding your next car. With over 2,000 quality used vehicles in stock - each priced to be competitive (typically around £700 below market), you can browse with confidence, knowing you’re getting real value without the back-and-forth. From everyday runarounds to premium favourites like Mercedes, Audi, BMW, Land Rover and Volkswagen, there’s something here for every lifestyle and budget. We know buying a car can feel like a big step, so we’ve made it as straightforward as possible. You can buy online, in-store, or over the phone—whatever works best for you. Plus, with flexible finance options, part exchange available, and a 90-day warranty included as standard, you’re fully supported from the start. Every car is carefully prepared through thorough mechanical and cosmetic checks, so it looks great and drives exactly as it should. No shortcuts, no surprises—just cars you can rely on.  And when it comes to trust, our customers say it best. With an Excellent Trustpilot rating, we’re proud to deliver an experience that feels transparent, helpful, and genuinely customer-first. Got a car to sell? We’ll give you a competitive price and make upgrading simple and stress-free. With locations across the UK and our nationwide Reserve & Collect service, you can secure your car online and pick it up at a store that suits you. Prefer delivery? We can bring it straight to your door. Carsa isn’t just about selling cars—it’s about doing things differently. No pressure. No jargon. Just a better way to buy.
Written by the company
258 Bridge Road, SO31 7FL, Southampton, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Brilliant experience from Kai and Johan
Jordan and Rosie and Ariz all helped make buying my new car a simple pain free process..
Would recommend
Jordan and Emma at towcester should be the president. Great guy. Blown away by a million miles. Will be sipping my champagne tonight after his service.
Ellie was really helpful and very easy to deal with.
Very fast and friendly service. The team at Carsa were professional, helpful, and made the whole process easy. Highly recommended!
Charlotte was really supportive throughout the process and answered all the questions we had. Made the process really easy. Thank you!
I arranged a viewing of a vehicle in Bradford, When I got there the vehicle had damage that was not highlighted in the images prior to viewing it, The manager said it is strictly sold as seen, before i made my mind up to take the vehicle or not I asked the salesman to confirm they would honour the value I was offered online , he said no we never offer the price you get online as it is AI. without even looking at my car he said it would probably be about £1500 less than i had been quoted, safe to say I walked away and bought somewhere else. I would say don't bother using Carsa if you want to trade your current vehicle in
I came to view a vehicle and ended up leaving with one. The service provided by both Kealan and Karan was phenomenal, I was able to make my own choice without any interference and nothing was too much trouble. Their customer service skills were excellent.
Car very good condition,nice price, would buy a car from them again

Reply from Carsa
Very relaxed showroom no hard sell, sales team only came to us when we needed them, PX was as quoted near enough anyway pleasant experience and happy with car
I came into Carsa knowing what I wanted, just needed to check the car itself. The man who greeted me was so helpful. He was called Josh Hotson. From the moment he greeted me, everything was extremely smooth; he had me up and running for a test drive quickly and once I was happy with the car, he helped me complete the purchase quickly. He was able to answer my long list of questions well and when he didn’t know an answer, he would find out; which I appreciated. It was very busy and he was dealing with other customers but I appreciated the communication so I knew what was happening and when. He went above and beyond to help me get my dream car. Thank you!
So if it be zero stars that would be good. Have a look at my three previous reviews. Every review carsa give an AI response how sorry they are and they ask for further details so they can respond to me. Three times I’ve given the same info and not one phone call.
Charlie has responded to my son once but since then nothing, no phone calls and no emails! Don’t be like Charlie
When I wanted to buy my Lexus from Southampton, I was assisted by Dominic . His service was very professional and kind. I felt safe , well informed and most importantly listened to. Carsa in Southampton must be very proud to have a dedicated team member like him. Thank you for your time and assistance. Highly recommended 👌
Very good staff, friendly and helped me buy my car there and then! Would definitely recommend, felt very happy with the service
A month ago when I bought car, I asked for battery report and still waiting.
Also trying to contact with shop (Carsa Durham) but after pressing buttons nobody picked up phone to have chat.

Reply from Carsa
Picked up my car from Wolverhampton Carsa. Baron and Katan looked after me. Great experience
Adam for Halsowen was very helpful and kind when I was buying my first car. Great price and great people!
Service spectacular explained everything well good interview
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.