Cash App Reviews 

27,803
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 8,316 reviews, reviewers overwhelmingly had a great experience with this company. People find the mobile application very intuitive and easy to use for daily money transfers, while also enjoying attractive discounts on various popular stores and everyday purchases. Consumers frequently emphasize that the platform helps them handle household bills efficiently, manage direct deposits, and access useful features like overdraft protection when needed. However, some customers also noted frustrating difficulties with automated customer support chats and unexpected account restrictions during verification processes. A few reviewers experienced troublesome limitations when attempting to withdraw their own funds or resolve technical issues within the application.

What people talk about most

Application

People report high satisfaction with the application, highlighting that it is very convenient and easy to use... See more

Payment

Clients share positive opinions on payment, noting that sending and receiving funds is exceptionally easy and... See more

User experience

Reviewers mention positive feedback about user experience, highlighting that account setup is... See more

Discount

Customers consistently note positive experiences with discount offers, frequently praising the immediate... See more

Service

Users describe positive interactions with service, highlighting that transactions and money transfers are... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have had a great experience with CashApp! However a few questions remain. 1. Why is it able to only one linked bank account? This ties my hands at times. 2. After reading the review summary, I’m... See more

Company replied

Rated 4 out of 5 stars

I like how every week the deals for online or in person purchases will give out 3-5 percent off. I wish it be more stores but I understand you can only limit to less than 10 stores. Only thing I would... See more

Company replied

Rated 4 out of 5 stars

Easy to use and efficient! The card that comes with it is very useful and allows for easy payment at businesses both online and in-store.

Company replied

Rated 4 out of 5 stars

Good so far I like the investment part I’m learning

Company replied


Company details

  1. Money transfer service
  2. Financial advisor

Information provided by various external sources

Instantly send money between friends or accept card payments for your business. Cash out to your bank instantly.


Contact info

  • Market Street 1455, 94103, San Francisco, United States

  • cash.app

4.5

Excellent

TrustScore 4.5 out of 5

28k reviews

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4.5

All reviews

(27,803)

7,883 reviews in the last 12 months

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Rated 1 out of 5 stars

Money was withdrawn without…

Money was withdrawn without authorization and CashApp wouldn't do ANYTHING to help. Poof. $800 gone even though they say their cards are FDIC insured. It's not a safe place. Filed with CFPB and they said that CashApp's rulings are final, so they can't do anything to help. They won't even tell us who received the money so we can pursue it on our own.

30 January 2026
Unprompted review
Cash App logo

Reply from Cash App

Hi Hannah, we hear that unauthorized activity resulted in a loss of funds and that the outcome of your claim did not meet your expectations. We'd like to know more about what happened here. Mind sending our team a message, so we can make sure you are getting taken care of? http://help.cash.app/3128.

Rated 1 out of 5 stars

You can get scammed easily

You can get scammed easily and with no help or support from the cash app assistance. Of course.None of their support will help you, but will help the scammers.You will not see any of your money.Reimbursed, it is a complete fraud and waste of time to use cash app

10 January 2026
Unprompted review
Cash App logo

Reply from Cash App

Hi Pamela, we understand how inconvenient being scammed can be. As a reminder, when a payment is completed, the funds are in possession of the recipient, and we are not able to refund or reverse it. We can investigate that account, though. Send us any screenshots and the $cashtag. You can contact us here: https://help.cash.app/3128. Check out this article to avoid scams in the future: https://help.cash.app/4vNy0BQ

Rated 1 out of 5 stars

These are scammers

These are scammers. I bought a prepaidcard for Visa and these bastards linked to me and opened an account frauding me thinking I was supplying my credit card not opening an account with them. Crooks.

15 June 2026
Unprompted review
Cash App logo

Reply from Cash App

We can assure you that Cash App is not a scam, Linda. We prioritize your account's safety and take a number of steps to make sure your account is protected. We'd like to better understand the issue you're experiencing. Please reach out to us with more details through the available options here: https://help.cash.app/3SINBEz.

Rated 1 out of 5 stars

They offer little support or no…

They offer little support or no solutions to any issues had money stolen from an account and told me everything happened as it should my money was stolen from account

10 April 2026
Unprompted review
Cash App logo

Reply from Cash App

We understand how troublesome it can be to have issues with your account and to have your money stolen. Ensuring our customers receive the support they need is a top priority for us. We'd like to check deeper into this to see what's happening. You can find all the different ways to reach out here: https://help.cash.app/4vlUnys

Rated 1 out of 5 stars

Terrible experience with this consumer

Terrible experience with this consumer, my account got hacked on April 6, 2026, still fighting the legal battle. Someone took out a loan for $800 in my account, Cash app refuses to give me any information or even tell me where the Loan originated from. Your account WILL, get hacked and when it does, you will have an extremely hard time getting any information. They cop out to they cannot give information to you over the phone or in the chat. Only Email. Furthermore, I’ve been on the phone over 50 times since April, with no resolve.

6 April 2026
Unprompted review
Cash App logo

Reply from Cash App

Hi Crystal, we hear that unauthorized activity on your account and the ongoing process that followed have been difficult for you. We understand how inconvenient situations involving account security and loans can be. We'd like to take a closer look at what happened, so please reach out to our team here: https://help.cash.app/43CxUBf.

Rated 1 out of 5 stars

I purchased a 2 day stay at Days Inn…

I purchased a 2 day stay at Days Inn and paid with my cash app card the room was terrible was i just stayed the one day which Days Inn wouldn't refund for the one day I put in dispute with cash app then they denied my case telling me I received my service. Their very unprofessional don't do thorough investigations hey jus go with whatever the all the party tells them.

3 June 2026
Unprompted review
Cash App logo

Reply from Cash App

Hello Craig, we hear that you were disappointed with the outcome of your dispute and the information provided during the review process. We understand how important it is to feel that your case has been fully reviewed. We'd like to take a closer look at what happened, so please reach out to our team here: https://help.cash.app/4eDZkgh.

Rated 1 out of 5 stars

Cash App customer support…

I contacted Cash App customer support twice regarding fraudulent activity on my account. Unfortunately, the support team appeared to be outsourced, and communication was very difficult. Even after I successfully verified my identity, the representative was unable to understand my issue or provide any meaningful assistance. It was a frustrating experience, especially when dealing with something as serious as fraud. I expected better customer service and more effective support for account security concerns.

12 June 2026
Unprompted review
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Reply from Cash App

Hi there, we understand how worrying it must be for you to find fraudulent activity in your account, and you may not have received the assistance you were expecting in the past, but we'd like to make sure you receive the support you need right away. Please write in again, and we'll investigate: https://help.cash.app/4vdcmr0.

Rated 1 out of 5 stars

Not business friendly

I have a small business and I pay my staff through cashapp. They closed my acc claiming it was from gambling. No one not even the managers can show me evidence of gambling being done. I keep hitting a wall trying to argue my case. The only solution I rec'd is Sorry it's final with no proof.

12 June 2025
Unprompted review
Cash App logo

Reply from Cash App

We know that experiencing an account closure is never ideal, Tiffney, and would like to shed some light on the current situation. If you'd like more information, please review our Terms of Service: https://squ.re/cashapptos. If you have further concerns or need our help, don't hesitate to reach out to us here: https://help.cash.app/4v95pHy.

Rated 1 out of 5 stars

I WOULD NEVER TRUST ANYTHING TO DO WITH…

Fact is that I had an account with you guys and you guys closed it because of some fraud or something like that I have never fraud anybody I have never scammed anybody and for you guys are not allowing me to make up a new account is absurd and you guys need to be shut down immediately I will be sending this to a lawyer because this is not right

11 June 2026
Unprompted review
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Reply from Cash App

We can assure you that Cash App will never steal from our customers, Rod, and we'd like to better understand the issue you're experiencing with your account. Mind sending our team a message, so we can make sure you are getting taken care of? Please feel free to reach out in-app or through any of our contact methods here: https://help.cash.app/49W6hqr.

Rated 1 out of 5 stars

Deactivation Without Explanation

Deactivated my account without any reasons given despite me submitting an appeal and asking for a simple explanation. Useless service and waste of time and money.

12 June 2026
Unprompted review
Cash App logo

Reply from Cash App

Thank you for the feedback, AJ. We know that experiencing an account closure is never ideal, and our team is here to offer all the support we can. If you'd like more information, please review our Terms of Service: https://squ.re/cashapptos. Also for further assistance, please reach out through the available options here: https://help.cash.app/4v9VAZT.

Rated 1 out of 5 stars

Cashapp Absconded with a MY SSDI Payment

Cashapp Absconded with a Federally Adjudicated Disabled Progfessional Land Surveyor (100% American) SSDI Federal Disability Payment on May 15, 2026 and has STILL NOT RETURNED IT TO THE SSDI or The new Bank since they cancelled me for buying $17 worth of Gas??????????

STAY FAR FAR AWAY Ftom tyhis place ANYONE with any legal Background on Financial dealings and Trading iuve sent complaionts and spoke to reps at Social Security and the FDIC about them.......

PITIFUL And hope they get Closed down for he Predatory practivces they do I cant pay my bills, get food mwedicine anything!!!!!!!

20 May 2026
Unprompted review
Cash App logo

Reply from Cash App

Hello Patrick. We know how important it's for you to have clarity about your payment, and we'd like to take a deeper look at what's going on here. We’d love to have someone on our team investigate further into this issue you are experiencing with your account. Mind contacting us? Please feel free to reach out in-app or through any of our contact methods here: https://help.cash.app/4giLS2x.

Rated 1 out of 5 stars

I am completely done with Cash App

I am completely done with Cash App. They heavily promote their "Green Status" overdraft protection, claiming that if you deposit over $300 a month, you qualify for up to a $200 (and even up to a $500) overdraft safety net.
​I have been a loyal customer for months, if not years, and I actively run over $1,500 in direct deposits into my accounts every single month. I completely fulfill my end of the bargain, yet their automated system refuses to unlock the actual perks they use to lure people in. Offering a loyal customer with thousands in monthly deposits a measly $10 or $25 limit while flashing $200+ in your advertisements is deceptive, false advertising. Why promote features you won't actually let your customers use?
​The only reason I stayed was for the early direct deposit, but traditional banks have officially caught up. I am moving my direct deposits to a real bank that offers early paydays AND a reliable, guaranteed safety net without the algorithm games. If you are using Cash App hoping for the financial safety net they promise in their ads, save yourself the frustration and go somewhere else.

10 June 2026
Unprompted review
Cash App logo

Reply from Cash App

Hello Ebony, thanks for sharing your feedback around this. We'd like to better understand the issue you're experiencing, and provide more details about those benefits for customers who meet the eligibility requirements. Mind sending our team a message, so we can make sure you are getting taken care of? Please feel free to reach out in-app or through any of our contact methods here: https://help.cash.app/4uxrM8n.

Rated 5 out of 5 stars

Easy to use & I love the benefits

Easy to use & I love the benefits

10 June 2026
Cash App logo

Reply from Cash App

Hello there, thank you so much for taking the time to post this kind review. We're very happy to hear that Cash App is easy to use. If there is anything we can ever assist you with, please don't hesitate to reach out to us here: https://help.cash.app/3QgVIHB.

Rated 1 out of 5 stars

They stole $150 from my granddaughter

They stole $150 from my granddaughter. Won't give it to her won't let her transfer it it's just stuck in limbo and they refuse to help you can't talk to anybody but AI do not use this service they will steal your money eventually it took about 6 months but they finally ended up stealing her money now she's got no money in there. Stay away from this app.!

4 June 2026
Unprompted review
Cash App logo

Reply from Cash App

We can assure you that Cash App will never steal from our customers, Bryan. We understand how important it is for you and your granddaughter to have answers about those $150. We'd like to take a deeper look at what's going on here. Would your granddaughter mind sending a message to our team, so we can make sure she's getting the care she needs? https://help.cash.app/4uwvgb8

Rated 5 out of 5 stars

Cash App is great I love paying with…

Cash App is great I love paying with Cash App it helps giving me an advance when I need it and easy to use

10 June 2026
Cash App logo

Reply from Cash App

Thank you for providing this high praise, Sarah. It is amazing to see that you are loving Cash App. If there is anything we can ever assist you with, please let us know: https://help.cash.app/49NRpue.

Rated 1 out of 5 stars

Cash App Thieves

So, I have been using Cash App for a while now but just recently did I start having my paycheck deposited in there? I get paid once a month from disability. I asked them ahead of time. Is it trustworthy? Can I count on you guys not to make mistakes and if you do make mistakes will you fix them and of course I got yes yes and yes that they’re loyal to their customers and those other stuff. Well, I also told them that I have a lump sum coming in like August or September of a very large amount six digits at least and to my Surprise. They were all happy about that. Yes you can do it. It doesn’t have there is no real limit to what you can deposit and they sent you the thing and I got excited about it and I thought finally a place that’s going back up what they say well two times now I have blocked DoorDash on my Cash app I unlock it and I unlock I unblocked Dash DoorDash when I’m ordering and the last two times that I have ordered from DoorDash and used my Cash app card to pay for it. There has been a problem to wear. Cash App took my account negative. Well this last time I had $17 balance on there plus I had $25 overdraft that I could use my my purchase was $22.48 somehow cash app decided to use up all my overdraft protection plus my $17 plus put me $36 in the hole then when I ask them to explain this, the other person, the guy was ignorant to me and when I told him he was wrong, he says well pardon me, and then he says he investigated it and gave me the best possible resolution, which was to do nothing. I have proof that that is not what it was to be I have proved that there’s nothing on there that would take me $60 at total. I have proof like nothing on my activity even shows it it shows the $22 Cash App charge. I mean DoorDash charge plus it chose an extra two extra 499 charges when the 499 was included in the $22 because part of that was a tip and they are just raking the money in stealing from their customers. They don’t wanna give you an honest review investigation or whatever and then I asked today to give me the legal department and basically got told to go shove it so I will be filing charges against Cash App in the morning. I have a lawyer and I let the oh my gosh I’m sorry I’m very upset but I let the lawyer know my lawyer know that I wanna press charges against Cash App so if anybody else out there has the same type of problem, get my name off of here and or hit me up on here and I will contact you because I got a funny feeling it’s gonna be another class action lawsuit against them.

7 June 2026
Unprompted review
Cash App logo

Reply from Cash App

Thanks for the feedback, Jenny, we can assure you that Cash App will never steal from our customers. Keeping accounts secure and the app safe is a top priority to us. That being said, we'd like to better understand the issue you're experiencing with your funds. Please contact us through any of the available options here: https://help.cash.app/4g9tdGj.

Rated 1 out of 5 stars

After having an account for 5+ years I…

After having an account for 5+ years I suddenly got a message saying my account was deactivated for violating their terms and conditions. I did not use the account for any activity that I normally have been using it for the past 5 years. Now I have deleted my account and hopefully removed my information from their servers.

8 June 2026
Unprompted review
Cash App logo

Reply from Cash App

Hi Will, we understand that your account was deactivated and that these kinds of situations aren’t ideal. If you want more information about what might have happened, please review our Terms of Service: http://squ.re/1HSv2Ss however we can take a closer look into this with you tapping here: https://help.cash.app/3128

Rated 5 out of 5 stars

Great app

Great app
Always been a successful app

8 June 2026
Unprompted review
Cash App logo

Reply from Cash App

Hey there, thank you for sharing this review! We’re glad the app meets your expectations. If you ever need assistance, we’ll be here to help at: https://help.cash.app/4ohdd7s.

Rated 1 out of 5 stars

Cashapp suspended my acct for no reason…

Cashapp suspended my acct for no reason of my own but for incompetence and lack of communication on their part. I strongly wouldn't recommend people to use cashapp. It is not a safe or secure platform. They will jam you up with your money.

1 June 2026
Unprompted review
Cash App logo

Reply from Cash App

Hi Tyrone, this is not the experience we want you to have with the app. We understand how inconvenient it is to have your account suspended unexpectedly, especially when you didn't receive a clear reason. If you'd like more info, please review our Terms of Service: http://squ.re/cashapptos. Also for further assistance, please reach out to us here: http://help.cash.app/3128.

Rated 1 out of 5 stars

Very disappointed in Cash App

Very disappointed in Cash App. Having used them for several years, I had a payment not show up to the recipient. Help Desk was not helpful, my money is gone, & the seller didn’t receive it. They seemed unconcerned, which further aggravated me.

31 May 2026
Unprompted review
Cash App logo

Reply from Cash App

We understand that this is not the experience you want to have with Cash App. We know that you feel disappointed since you didn't receive the support you needed with this missing payment. Our team wants to look into this further and help clarify what happened: http://help.cash.app/3128.

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