Cash Money Reviews 

8,151
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 978 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently find the borrowing process quick, easy, and efficient, appreciating the streamlined user experience. Many people highlight the exceptional and helpful customer service, with staff being professional and clear in explanations. Reviewers also value the company's reliable support during financial emergencies and its flexible system for managing payments. However, some customers also noted difficulties with the application process. These issues include applications being denied without clear reasons, problems with bank recognition, or challenges when trying to re-apply after paying off a previous loan. A few people also experienced a lack of communication or unreturned calls regarding application status.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Service

Reviewers mention positive feedback about service, often highlighting its speed, convenience, and... See more

Payment

Customers had ambiguous experiences with payment, with some finding the process quick and easy, especially... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the kindness, respect, and... See more

User experience

Users describe positive interactions with user experience, highlighting the quick, easy, and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It is rather easy to borrow, increase payment, and pay off loans. When clarification is needed, answers r clear, instructions r easily followed, and staff r polite and very helpful. I wrote a review... See more

Company replied

Rated 5 out of 5 stars

Cash Money helped get me out of a bind, and provided me relief. The staff helped change my payday loan in to a line of credit to avoid paying more in interest, and it has been a useful addition to my... See more

Company replied

Rated 5 out of 5 stars

Cashmoney makes borrowing so easy. They are so helpful and work with you not against you they answer any questions you may have promptly. Your loan payments are more than reasonable and don’t make it... See more

Company replied

Rated 5 out of 5 stars

Shamica at the Queensway Royal York Centre was so helpful and accommodating in getting me set up with a CashMoney line-of-credit today March 9’26. I was and am extremely thankful that she reached out... See more

Company replied


Company details

  1. Loan agency

Information provided by various external sources

Cash Money offers short-term loans to Canadian residents.


Contact info


4.3

Excellent

TrustScore 4.5 out of 5

8k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.3

All reviews

(8,151)

851 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

I screwed up

I screwed up

5 June 2026
Unprompted review
Cash Money logo

Reply from Cash Money

We are sorry to hear that you did not have a good experience with our team members. Please send us an email at customerservice@cashmoney.ca or give us a call at 1-877-526-6639 so that we can reach out to you.

Rated 5 out of 5 stars

Very helpful

Very helpful, fast approval

1 June 2026
Unprompted review
Cash Money logo

Reply from Cash Money

Thank you for choosing Cash Money. We appreciate our customers!

Rated 5 out of 5 stars

There when Neadef

Easy access

1 June 2026
Unprompted review
Cash Money logo

Reply from Cash Money

We’re glad that you enjoyed your visit to Cash Money. Thank you for your review and your business.

Rated 5 out of 5 stars

I have an account with lenddirect

I have an account with lenddirect, need to change my phone number

31 May 2026
Unprompted review
Cash Money logo

Reply from Cash Money

We’re glad that you enjoyed your visit to LendDirect. Thank you for your review and your business.

Rated 4 out of 5 stars

So far my experience has been a…

So far my experience has been a positive one. Everything was easy to read. The steps were easy to follow. Within the hour I received my line of credit amt in my back account. Paid a few things all before noon. Hope the rest is as good.

30 May 2026
Unprompted review
Cash Money logo

Reply from Cash Money

Thank you for choosing Cash Money. We appreciate our customers!

Rated 1 out of 5 stars

I tried three days to make payment…

I tried three days to make payment through app web page over phone not till Friday 207 pm was it done why every month the method changes why it's so hard to use internet

29 May 2026
Unprompted review
Cash Money logo

Reply from Cash Money

We are sorry to hear that you did not have a good experience with our team members. Please send us an email at customerservice@cashmoney.ca or give us a call at 1-877-526-6639 so that we can reach out to you.

Rated 5 out of 5 stars

Easy to loan easy to payback

Easy to loan easy to payback . Friendly help when you need it .

27 May 2026
Unprompted review
Cash Money logo

Reply from Cash Money

We’re glad that you enjoyed your visit to Cash Money. Thank you for your review and your business.

Rated 5 out of 5 stars

Fast and easy

Fast and easy

26 May 2026
Unprompted review
Cash Money logo

Reply from Cash Money

Thank you for choosing Cash Money. We appreciate our customers!

Rated 5 out of 5 stars

Life savers

Life savers

24 May 2026
Unprompted review
Cash Money logo

Reply from Cash Money

We’re glad that you enjoyed your visit to Cash Money. Thank you for your review and your business.

Rated 1 out of 5 stars

Website constantly glitchy

Website constantly glitchy. Currently unable to input first name and last name for a loan.

22 May 2026
Unprompted review
Cash Money logo

Reply from Cash Money

We are sorry to hear that you did not have a good experience with our team members. Please send us an email at customerservice@cashmoney.ca or give us a call at 1-877-526-6639 so that we can reach out to you.

Rated 1 out of 5 stars

I have been a loyal customer

I have been a loyal customer for a few years now and I've never had a problem with getting a loan after I paid off a previous loan. I called customer service 4 times and I kept getting the run around and when I asked to speak to a supervisor they put me on a short hold and then came back and told me no one is available and someone will call me back. But I dont understand why I cant apply for a new loan when I've paid off my previous loan

21 May 2026
Unprompted review
Cash Money logo

Reply from Cash Money

We are sorry to hear that you did not have a good experience with our team members. Please send us an email at customerservice@cashmoney.ca or give us a call at 1-877-526-6639 so that we can reach out to you.

Rated 5 out of 5 stars

Amazing business

Amazing business. Great repayment rates. Will do business with again

20 May 2026
Unprompted review
Cash Money logo

Reply from Cash Money

Thank you for choosing Cash Money. We appreciate you!

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