Cash Money Reviews 

8,147
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 978 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently find the borrowing process quick, easy, and efficient, appreciating the streamlined user experience. Many people highlight the exceptional and helpful customer service, with staff being professional and clear in explanations. Reviewers also value the company's reliable support during financial emergencies and its flexible system for managing payments. However, some customers also noted difficulties with the application process. These issues include applications being denied without clear reasons, problems with bank recognition, or challenges when trying to re-apply after paying off a previous loan. A few people also experienced a lack of communication or unreturned calls regarding application status.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Service

Reviewers mention positive feedback about service, often highlighting its speed, convenience, and... See more

Payment

Customers had ambiguous experiences with payment, with some finding the process quick and easy, especially... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the kindness, respect, and... See more

User experience

Users describe positive interactions with user experience, highlighting the quick, easy, and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It is rather easy to borrow, increase payment, and pay off loans. When clarification is needed, answers r clear, instructions r easily followed, and staff r polite and very helpful. I wrote a review... See more

Company replied

Rated 5 out of 5 stars

Cash Money helped get me out of a bind, and provided me relief. The staff helped change my payday loan in to a line of credit to avoid paying more in interest, and it has been a useful addition to my... See more

Company replied

Rated 5 out of 5 stars

Cashmoney makes borrowing so easy. They are so helpful and work with you not against you they answer any questions you may have promptly. Your loan payments are more than reasonable and don’t make it... See more

Company replied

Rated 5 out of 5 stars

Shamica at the Queensway Royal York Centre was so helpful and accommodating in getting me set up with a CashMoney line-of-credit today March 9’26. I was and am extremely thankful that she reached out... See more

Company replied


Company details

  1. Loan agency

Information provided by various external sources

Cash Money offers short-term loans to Canadian residents.


Contact info


4.3

Excellent

TrustScore 4.5 out of 5

8k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.3

All reviews

(8,147)

987 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good as can be

30 April 2026
Unprompted review
Cash Money logo

Reply from Cash Money

Our goal is always to provide excellent customer service, so we are pleased to hear your review. We appreciate you!

Rated 5 out of 5 stars

Super quick and easy

Super quick, easy, and efficient options. As you repay your loan, you have access to the funds again. Auto pay direct from bank account and reminders sent from Cash Money!! Super pleased with this PLC.

25 March 2026
Unprompted review
Cash Money logo

Reply from Cash Money

We are happy to hear that you had a 5-Star experience. Thank you for your review.

Rated 5 out of 5 stars

Great service

Great experience

28 April 2026
Unprompted review
Cash Money logo

Reply from Cash Money

Thank you for your business. We appreciate you!

Rated 3 out of 5 stars

I can’t access more funds when I need…

I can’t access more funds when I need of my whole lending I’m allowed

27 April 2026
Unprompted review
Cash Money logo

Reply from Cash Money

We are sorry to hear that you did not have a good experience. Please send us an email at CustomerService@LendDirect.ca or give us a call at 1-855-630-5363 so that we can reach out to you.

Rated 5 out of 5 stars

It was very easy and efficient

It was very easy and efficient . I was able to do everything online and if I did needed help the help the staff member were to help me when I called in . I highly recommend Cash Money, they have helped me when I’ve been in right spots a few time

26 April 2026
Unprompted review
Cash Money logo

Reply from Cash Money

Thank you for taking the time to leave a review of LendDirect. We are pleased to hear that you had an excellent experience with our Mississauga team members. We appreciate you!

Rated 2 out of 5 stars

The fact that it is so hard for Cash…

The fact that it is so hard for Cash Money to set their computer system to follow the BC Disability Assistance Paydates is astonishing. Maybe you shouldn't accept B.C. Disability Assistance recipients. Yes, while most pay dates are 4 weeks apart there are a few months that are 5 weeks apart. Loan Express, ICash and Speedy Cash are able to follow the payment schedule for BC Disability Assistance recipients

24 April 2026
Unprompted review
Cash Money logo

Reply from Cash Money

We are sorry to hear that you did not have a good experience. Please send us an email at CustomerService@LendDirect.ca or give us a call at 1-855-630-5363 so that we can reach out to you.

Rated 5 out of 5 stars

used to

used to. not showing pay day loan options and phone app also sucks as you cannot apply from that app.

24 April 2026
Unprompted review
Cash Money logo

Reply from Cash Money

Our goal is always to provide excellent customer service, so we are pleased to hear your review. We appreciate you!

Rated 5 out of 5 stars

The Service was good

The Service was good. And the communication was clear.

24 April 2026
Unprompted review
Cash Money logo

Reply from Cash Money

We are happy to hear that you had a 5-Star experience. Thank you for your review.

Rated 1 out of 5 stars

Cash Money should stop accepting…

Cash Money should stop accepting applications from BC Disability Assistance Recipients. This is the only loan company I have dealt with that; can't align the payment dates for those recipients/customers. They had to pay back hundreds of BC Residents because of only 3 week loans and not payday to payday. This ends up causing people to have NSF and charges for that. On the other hand Speedy Cash, Loan Express and ICash get 4 or 5 stars because they align the payment dates with the BC Disability Assistance Schedule.

24 April 2026
Unprompted review
Cash Money logo

Reply from Cash Money

We are sorry to hear that you did not have a good experience. Please send us an email at CustomerService@LendDirect.ca or give us a call at 1-855-630-5363 so that we can reach out to you.

Rated 5 out of 5 stars

Easy straight forward

Easy straight forward. Quick service always.

22 April 2026
Unprompted review
Cash Money logo

Reply from Cash Money

Thank you for your business. We appreciate you!

Rated 1 out of 5 stars

I know I can get a loan with you guys…

I know I can get a loan with you guys because I have called and yet online you say no

19 April 2026
Unprompted review
Cash Money logo

Reply from Cash Money

We are sorry to hear that you did not have a good experience. Please send us an email at CustomerService@LendDirect.ca or give us a call at 1-855-630-5363 so that we can reach out to you.

Rated 3 out of 5 stars

Cant pay my 10$ I owe

19 April 2026
Unprompted review
Cash Money logo

Reply from Cash Money

We are sorry to hear that you did not have a good experience. Please send us an email at CustomerService@LendDirect.ca or give us a call at 1-855-630-5363 so that we can reach out to you.

Rated 2 out of 5 stars

Not even 30 seconds of me putting my…

Not even 30 seconds of me putting my info/ bank info in and denied me when carefully reviewed when wasn't even reviewed and I think that it should gave a lower amount to start with instead of just plainly denial....

17 April 2026
Unprompted review
Cash Money logo

Reply from Cash Money

We are sorry to hear that you did not have a good experience. Please send us an email at CustomerService@LendDirect.ca or give us a call at 1-855-630-5363 so that we can reach out to you.

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