Cash Money Reviews 

8,151
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 978 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently find the borrowing process quick, easy, and efficient, appreciating the streamlined user experience. Many people highlight the exceptional and helpful customer service, with staff being professional and clear in explanations. Reviewers also value the company's reliable support during financial emergencies and its flexible system for managing payments. However, some customers also noted difficulties with the application process. These issues include applications being denied without clear reasons, problems with bank recognition, or challenges when trying to re-apply after paying off a previous loan. A few people also experienced a lack of communication or unreturned calls regarding application status.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Service

Reviewers mention positive feedback about service, often highlighting its speed, convenience, and... See more

Payment

Customers had ambiguous experiences with payment, with some finding the process quick and easy, especially... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the kindness, respect, and... See more

User experience

Users describe positive interactions with user experience, highlighting the quick, easy, and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It is rather easy to borrow, increase payment, and pay off loans. When clarification is needed, answers r clear, instructions r easily followed, and staff r polite and very helpful. I wrote a review... See more

Company replied

Rated 5 out of 5 stars

Cash Money helped get me out of a bind, and provided me relief. The staff helped change my payday loan in to a line of credit to avoid paying more in interest, and it has been a useful addition to my... See more

Company replied

Rated 5 out of 5 stars

Cashmoney makes borrowing so easy. They are so helpful and work with you not against you they answer any questions you may have promptly. Your loan payments are more than reasonable and don’t make it... See more

Company replied

Rated 5 out of 5 stars

Shamica at the Queensway Royal York Centre was so helpful and accommodating in getting me set up with a CashMoney line-of-credit today March 9’26. I was and am extremely thankful that she reached out... See more

Company replied


Company details

  1. Loan agency

Information provided by various external sources

Cash Money offers short-term loans to Canadian residents.


Contact info


4.3

Excellent

TrustScore 4.5 out of 5

8k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.3

All reviews

(8,151)

851 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Website not responsive

Website not responsive

1 April 2026
Unprompted review
Cash Money logo

Reply from Cash Money

We are sorry to hear that you did not have a good experience. Please send us an email at CustomerService@LendDirect.ca or give us a call at 1-855-630-5363 so that we can reach out to you.

Rated 5 out of 5 stars

Line of Credit Facility at Cash Money is Awesome

The Line of Credit facility at Cash Money is awesome. I am happy to use it whenever I need. There's also a loan protecting insurance feature that comes with it at minimal price that pays your minimum payment or total payment in case you cannot work due to health reasons.

29 March 2026
Unprompted review
Cash Money logo

Reply from Cash Money

We were happy to help. Thank you for choosing Cash Money.

Rated 5 out of 5 stars

I have had nothing but a positive non…

I have had nothing but a positive non stressful experience with this company. Very strait forward with no bullsh*t involved. I would and have recommended this company to all my friends.

27 March 2026
Unprompted review
Cash Money logo

Reply from Cash Money

Our goal is always to provide excellent customer service, so we are pleased to hear your review. Thank you for choosing LendDirect.

Rated 5 out of 5 stars

Very good

Very good. My issue was easily resolve. The lady was very nice.

26 March 2026
Unprompted review
Cash Money logo

Reply from Cash Money

Thank you for choosing Cash Money. We appreciate you!

Rated 1 out of 5 stars

easy and fast process relaiable

easy and fast process relaiable. will recommend 100%

25 March 2026
Unprompted review
Cash Money logo

Reply from Cash Money

We were very happy to help. It sounds like you had a great experience with our team members but your 1 star rating doesn't seem to reflect that good experience. Would you mind updating your star rating if you truly did have a great experience? Thank for being a Cash Money customer. We appreciate you!

Rated 5 out of 5 stars

The process was surprisingly easy

The process was surprisingly easy. I am incredibly impressed with the service. In one word I would say they are "ethical". I will never use a different loan company again.

23 March 2026
Unprompted review
Cash Money logo

Reply from Cash Money

We were happy to help. Thank you for choosing Cash Money. We appreciate you!

Rated 5 out of 5 stars

As usual Cash Money's service is always…

As usual Cash Money's service is always very efficient, professional and understanding.

23 March 2026
Unprompted review
Cash Money logo

Reply from Cash Money

Our goal is always to provide excellent customer service, so we are pleased to hear your review. Thank you for choosing Cash Money.

Rated 4 out of 5 stars

Bank issues

Bank issues

21 March 2026
Unprompted review
Cash Money logo

Reply from Cash Money

We are sorry to hear that you did not have a good experience. Please send us an email at customerservice@cashmoney.ca or give us a call at 1-877-526-6639 so that we can reach out to you.

Rated 5 out of 5 stars

Cash money is simply amazing

Cash money is simply amazing! When I need help with some cash they are there without any problems! Fast and professional service! Please keep going thank you!

20 March 2026
Unprompted review
Cash Money logo

Reply from Cash Money

Our goal is always to provide excellent customer service, so we are pleased to hear your review. Thank you for choosing Cash Money.

Rated 5 out of 5 stars

Supportive and Reliable

The manager at the Welland was extremely helpful and reliable...Easy to communicate and knowledgeable...I would recommend to anyone.

20 March 2026
Unprompted review
Cash Money logo

Reply from Cash Money

Our goal is always to provide excellent customer service, so we are pleased to hear your review. Thank you for choosing LendDirect.

Rated 5 out of 5 stars

Speed

Speed. Efficiency. Simple to understand

21 March 2026
Unprompted review
Cash Money logo

Reply from Cash Money

We are happy to hear that you had a 5-Star experience. Thank you for your review and for being a Cash Money customer.

Rated 5 out of 5 stars

Great experience.

It was easy to apply and Robert was very knowledgeable and helpful. Would use this company again.

20 March 2026
Unprompted review
Cash Money logo

Reply from Cash Money

Our goal is always to provide excellent customer service, so we are pleased to hear your review. Thank you for choosing Cash Money.

Rated 5 out of 5 stars

Thank you for the increase on my…

Thank you for the increase on my credit. I'm really in a tough spot at the moment and this Blessed increase will really assist me in my time of need. Thank you and God Bless everyone at Cash Money. I realize the company is changing name or maybe owner, not sure. Prayers the good service and support for your customers will continue. Amen! Thanks & Continued Blessings

19 March 2026
Unprompted review
Cash Money logo

Reply from Cash Money

Thank you for taking the time to leave a review of Cash Money. We are pleased to hear that you had an excellent experience with our team members. We appreciate you!

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