Cathedral Hygiene Reviews 

475
•
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 143 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally friendly, professional, and always ready to help with a positive attitude during visits. People also appreciate the reliable and seamless maintenance process, noting that service visits are timely, efficient, and well-managed. Consumers state that communication is clear, making interactions pleasant and ensuring all ongoing requirements are consistently met. Some reviewers were not happy with the sales practices, mentioning issues related to contracts and unexpected terms. A few other people also felt that customer support and service responsiveness could be improved when dealing with specific problems or repairs.

What people talk about most

Service

Clients share positive opinions on service, frequently highlighting the reliable, efficient, and professional... See more

Staff

Reviewers mention positive feedback about staff, consistently describing team members as friendly,... See more

Customer service

People report positive experiences with customer service, consistently praising the helpful, friendly, and... See more

Response time

Users describe satisfaction with response time, frequently highlighting very fast and efficient turnaround... See more

Product

Customers consistently note positive experiences with product, highlighting the very good quality and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service delivered by Cathedral Hygiene, they have provided sanitary hygiene and air fresheners to our business for years now and can't praise them highly enough. Gail visits our site to carryout... See more

Company replied

Rated 5 out of 5 stars

Would highly recommend Cathedral Hygiene for your waste needs. From initial contact through to quotes and contract signing Lauren has been brilliant. Nothing is too much trouble for her and she’s... See more

Company replied

Rated 5 out of 5 stars

Excellent cleaning and hygiene supplier. The team are efficient, helpful, friendly, and always on time. No job is ever too big or too small, and they are quick to resolve any issues. If anything is fa... See more

Company replied

Rated 5 out of 5 stars

Sophie our account manager has been great. We had a smooth and successful changeover about a year ago. Our bins are emptied as requested and we have had no issues. As a business operating with private... See more

Company replied


Company details

  1. Hygiene Services

Written by the company

Cathedral Hygiene is a family run business and one of the largest hygiene companies in the UK. We provide washroom and hygiene services and are specialists in the safe disposal of sanitary waste.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

475 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(475)

146 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Super helpful

Super helpful. Communication was quick, efficient, and very straight forward.

30 April 2026
Cathedral Hygiene logo

Reply from Cathedral Hygiene

Thank you for your 5* review, Lauren.

It's great that you found us helpful, efficient, and straight forward. We value effective communication so it's excellent to hear that you were satisfied with our customer service.

The Cathedral Hygiene Team

Rated 4 out of 5 stars

Excellent service and support

Working through a site refurb and Louise has been so supportive, calling to site to help with additional needs and arranging for these to put in place sometimes with very short notice

30 April 2026
Unprompted review
Cathedral Hygiene logo

Reply from Cathedral Hygiene

Thanks for your lovely review, Wendy.

Having an upgrade to your facilities gave us the opportunity to highlight the additional products in our range that we offer. Louise will be delighted with your comments and will be sure to keep in touch to make sure everything continues to work well for you.

We hope you continue to be delighted with the service from Cathedral Hygiene and enjoy the new products.

The Cathedral Hygiene Team

Rated 5 out of 5 stars

Good and dependable service

Good and dependable service. All the team at Cathedral are very supportive, polite and provide an excellent level of service and care.

30 April 2026
Cathedral Hygiene logo

Reply from Cathedral Hygiene

Thank you for your excellent review, Daniel.

We're very happy to hear that you've found our service to be dependable. We appreciate your ongoing custom and aim to continue providing a high level of service and care going forward.

The Cathedral Hygiene Team

Rated 4 out of 5 stars

Review

Making the agreement was fairly straightforward and Abigail was extremely personable and helpful in this regard. We later had a change in circumstances and for this the communication behind the scenes seemed to be a little clunky however, with some encouragement, the right solution was reached, it just took a little time. Overall a positive experience.

27 April 2026
Unprompted review
Cathedral Hygiene logo

Reply from Cathedral Hygiene

Thank you for taking the time to leave us a review, Joanne.

It's great that hear that setting up the contract went smoothly, and that you found your area sales manager, Abi, particularly helpful. We will be sure to pass your feedback along to her.

We're glad that you had a positive experience overall and that we were able to reach the right solution for you. Please do not hesitate to get in touch if you need any further assistance.

The Cathedral Hygiene Team

Rated 5 out of 5 stars

Liam and the team at Cathedral could…

Liam and the team at Cathedral could not have been more helpful. They acted quickly when our current provider let us down and were more competitive on price. I used Cathedral in my last company and never had a single complaint. I would highly recommend them.

24 April 2026
Cathedral Hygiene logo

Reply from Cathedral Hygiene

Thank you for taking the time to write a 5* review for our company.

We always aim to provide the best quality service at an affordable price, so it is great to hear that you're happy wih the service we're providing. We're very grateful that you would recommend our company and will be sure to pass your kind words on to Liam.

The Cathedral Hygiene Team

Rated 5 out of 5 stars

Excellent Company offers a range of…

Excellent Company offers a range of high-quality products for impeccable washroom hygiene. From the Hygiene air freshener to the sanitary bin and soap dispenser, will make your restroom experience better. Customers have been raving about the new refreshing air freshener, praising its effectiveness in creating a pleasant and inviting atmosphere. Not only do their products speak for themselves, but their friendly and professional staff also go above and beyond to ensure customer satisfaction. For outstanding washroom solutions and top-notch service, Excellent Company comes highly recommended

10 April 2026
Unprompted review
Cathedral Hygiene logo

Reply from Cathedral Hygiene

Thank you for your review, Sarah.

It's great to hear that you're liking the new air freshener, and that you're happy with the service overall. We're very grateful for your custom and are pleased to hear that you'd recommend us.

The Cathedral Hygiene Team

Rated 5 out of 5 stars

Very responsive and provided a solution…

Very responsive and provided a solution for our problem

21 April 2026
Cathedral Hygiene logo

Reply from Cathedral Hygiene

Thank you for leaving us a 5* review.

It is wonderful to hear that we were able to help you. Do not hesitate to get in touch if you require further assistance.

The Cathedral Hygiene Team

Rated 5 out of 5 stars

very reliable and helpful

14 April 2026
Unprompted review
Cathedral Hygiene logo

Reply from Cathedral Hygiene

Thank you for taking the time to leave us a review.

We're glad that you have found us to be reliable and helpful. We will ensure to continue providing a high quality service for you.

The Cathedral Hygiene Team

Rated 5 out of 5 stars

Excellent service and always so easy to…

Excellent service and always so easy to deal with. Everyone we've ever spoken to regarding business has always been so helpful. Thank you to Mike too for keeping us going!

14 April 2026
Cathedral Hygiene logo

Reply from Cathedral Hygiene

Thank you for your kind words, Jack. It's great to hear that that you've found our customer service to be helpful.

We greatly appreciate your taking the time to leave us a review, and we will be sure to pass your feedback on to Mike.

The Cathedral Hygiene Team

Rated 5 out of 5 stars

Satisfied Customer

Sarah our account manager was very efficient and knowledgeable about all products, nothing is ever too much trouble

7 April 2026
Unprompted review
Cathedral Hygiene logo

Reply from Cathedral Hygiene

Thank you for taking the time to leave us a review.

It's great to hear that you found your account manager, Sarah, to be helpful and knowledgable. We will be sure to pass your feedback along to her - she will be very pleased.

The Cathedral Hygiene Team

Rated 5 out of 5 stars

Excellent service!

I work with Cathedral Hygiene across two businesses and wouldn’t hesitate to recommend them. Sarah is a pleasure to work with, as is the rest of the team. Their service has been excellent throughout.

7 April 2026
Unprompted review
Cathedral Hygiene logo

Reply from Cathedral Hygiene

Thank you for your 5* review, Sophie. We're glad that you have found our service to be an excellent standard.

We will be sure to pass your kind words on to Sarah - she will be delighted. We greatly appreciate your recommendation and aim to continue providing you with a high quality hygiene service going forward.

The Cathedral Hygiene Team

Rated 5 out of 5 stars

Great Service

Great service for 130+ stores.

7 April 2026
Unprompted review
Cathedral Hygiene logo

Reply from Cathedral Hygiene

Thank you for taking the time to leave us a review.

It's wonderful to hear that you're happy with the service that we provide for you across multiple sites. We greatly appreciate your kind words and continued custom.

The Cathedral Hygiene Team

Rated 5 out of 5 stars

Excellent service received

Excellent service received. Friendly, very helpful and professional attitude from Lauren Harris.

The service lady Karen is friendly and always happy and chatty.

Thank you both. xx

24 March 2026
Unprompted review
Cathedral Hygiene logo

Reply from Cathedral Hygiene

Thank you for taking the time to leave us a review, Charlotte.

It's great to hear that you are happy with the service you're receiving from Lauren and Karen. We will be sure to pass your feedback along to them.

The Cathedral Hygiene Team

Rated 1 out of 5 stars

They came and cancelled my contract…

They came and cancelled my contract without even telling me due to a new prospective buyer for my business asking for a quote.

They disclosed personal details to this persons including how much I pay each month completely breaching data protection and my contract.

Obviously after this occurred I wanted nothing to with this despicable company do they’ve billed my 2k!

I look forward to seeing you in court. Trading standards and ICO are aware of this and it’s now being investigated.

Avoid!

18 March 2026
Unprompted review
Cathedral Hygiene logo

Reply from Cathedral Hygiene

We're sorry to hear that you feel that way, Francesca.

Our area sales managers are fully trained on data privacy, and we will never share your personal details with a third party. We regret the misunderstanding that has occured on this occasion.

If you wish to make a formal complaint, please do email our head office directly.

The Cathedral Hygiene Team

Rated 5 out of 5 stars

Great Service!

Great prompt service, delivery and follow up - highly recommended,

18 March 2026
Cathedral Hygiene logo

Reply from Cathedral Hygiene

Thank you for taking the time to leave us a 5* review and for recommending our company.

We're glad to hear that your install went smoothly and that you're happy with the service you have received.

The Cathedral Hygiene Team

Rated 5 out of 5 stars

The experience with Cathedral Hygiene…

The experience with Cathedral Hygiene was quick and easy to set up.
Very helpful team, I would recommend them

17 March 2026
Cathedral Hygiene logo

Reply from Cathedral Hygiene

Thanks for your praise, Valerie, and for recommending our company.

It's important that people see the positive feedback from our customers, so we're grateful that you took the time to write a review.

We will aim to continue to offer you the best all-round service possible.

The Cathedral Hygiene Team

Rated 1 out of 5 stars

AVOID LIKE THE PLAGUE.

There's cleaner sanitary products than this company! They do not disclose full information of the contract terms! There's much more loyal companies out there. Reading their copy & paste responses to other negative reviews about the sales teams is utter drivel. Save your time, effort & especially your hard earned money & go with another company or better still, check out Amazon where there are DIY sanitary waste kits - a fraction of the price & so easy to use. Don't get stung like me. They do not care about small businesses at all.

9 March 2026
Unprompted review
Cathedral Hygiene logo

Reply from Cathedral Hygiene

We're genuinely sorry that you feel that way, Brian.

We always aim for transparent communication by providing the contract terms in writing at the point of signing and providing a further copy once the contract has been processed in our office.

We are disappointed to read your view and would appreciate if you got in touch with us directly with more information about your experience so that we can look into it further.

The Cathedral Hygiene Team

Rated 1 out of 5 stars

Sneaky and Underhanded

Would advice to look for alternate companies would have put zero stars if it allowed me to
This company may have Hygiene in its name but then it stops there
dirty and underhanded tactics
poor service especially with needing repairs
please read contract especially the extra small print
( Sneaky )

11 March 2026
Unprompted review
Cathedral Hygiene logo

Reply from Cathedral Hygiene

We're very sorry to hear that you feel that way, Charlie.

We always aim to provide a high quality service including repairs and replacements where appropriate.

We would encourage you to contact us directly so that can look into this issue further.

The Cathedral Hygiene Team

Rated 5 out of 5 stars

Excellent customer service from Gareth Hitchcock

Gareth Hitchcock could not have been more helpful. He made the whole process easy and straightforward, explaining everything clearly along the way. Thanks to his professionalism and support, everything was bought to a satisfactory conclusion. I really appreciated the excellent customer service.

26 February 2026
Cathedral Hygiene logo

Reply from Cathedral Hygiene

Thank you for your kind words, Lisa. We appreciate you taking the time to leave us a 5 star review.

At Cathedral Hygiene, we aim to provide excellent customer service to ensure everything is transparent and clear for our customers. So we're glad to hear that Gareth was able to make the process easy and straightforward for you. We will be sure to pass your feedback along to him.

The Cathedral Hygiene Team

Rated 5 out of 5 stars

Quickly responded to my enquiry

Quickly responded to my enquiry, friendly and efficient

26 February 2026
Cathedral Hygiene logo

Reply from Cathedral Hygiene

Thank you for your 5* review Marion. We appreciate you taking the time to write a review for our company.

We're very glad to hear that you found our service to be friendly and efficient. Please do get in touch if you have any further enquiries.

The Cathedral Hygiene Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look