Great service delivered by Cathedral Hygiene, they have provided sanitary hygiene and air fresheners to our business for years now and can't praise them highly enough. Gail visits our site to carryout... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Would highly recommend Cathedral Hygiene for your waste needs. From initial contact through to quotes and contract signing Lauren has been brilliant. Nothing is too much trouble for her and she’s... See more
Company replied
Excellent cleaning and hygiene supplier. The team are efficient, helpful, friendly, and always on time. No job is ever too big or too small, and they are quick to resolve any issues. If anything is fa... See more
Company replied
Sophie our account manager has been great. We had a smooth and successful changeover about a year ago. Our bins are emptied as requested and we have had no issues. As a business operating with private... See more
Company replied
Company details
Written by the company
Cathedral Hygiene is a family run business and one of the largest hygiene companies in the UK. We provide washroom and hygiene services and are specialists in the safe disposal of sanitary waste.
Contact info
4.7
Excellent
475 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Super helpful
Super helpful. Communication was quick, efficient, and very straight forward.
30 April 2026
Reply from Cathedral Hygiene
Thank you for your 5* review, Lauren.
It's great that you found us helpful, efficient, and straight forward. We value effective communication so it's excellent to hear that you were satisfied with our customer service.
The Cathedral Hygiene Team
Excellent service and support
Working through a site refurb and Louise has been so supportive, calling to site to help with additional needs and arranging for these to put in place sometimes with very short notice
30 April 2026
Unprompted review
Reply from Cathedral Hygiene
Thanks for your lovely review, Wendy.
Having an upgrade to your facilities gave us the opportunity to highlight the additional products in our range that we offer. Louise will be delighted with your comments and will be sure to keep in touch to make sure everything continues to work well for you.
We hope you continue to be delighted with the service from Cathedral Hygiene and enjoy the new products.
The Cathedral Hygiene Team
Good and dependable service
Good and dependable service. All the team at Cathedral are very supportive, polite and provide an excellent level of service and care.
30 April 2026
Reply from Cathedral Hygiene
Thank you for your excellent review, Daniel.
We're very happy to hear that you've found our service to be dependable. We appreciate your ongoing custom and aim to continue providing a high level of service and care going forward.
The Cathedral Hygiene Team
Review
Making the agreement was fairly straightforward and Abigail was extremely personable and helpful in this regard. We later had a change in circumstances and for this the communication behind the scenes seemed to be a little clunky however, with some encouragement, the right solution was reached, it just took a little time. Overall a positive experience.
27 April 2026
Unprompted review
Reply from Cathedral Hygiene
Thank you for taking the time to leave us a review, Joanne.
It's great that hear that setting up the contract went smoothly, and that you found your area sales manager, Abi, particularly helpful. We will be sure to pass your feedback along to her.
We're glad that you had a positive experience overall and that we were able to reach the right solution for you. Please do not hesitate to get in touch if you need any further assistance.
The Cathedral Hygiene Team
Liam and the team at Cathedral could…
Liam and the team at Cathedral could not have been more helpful. They acted quickly when our current provider let us down and were more competitive on price. I used Cathedral in my last company and never had a single complaint. I would highly recommend them.
24 April 2026
Reply from Cathedral Hygiene
Thank you for taking the time to write a 5* review for our company.
We always aim to provide the best quality service at an affordable price, so it is great to hear that you're happy wih the service we're providing. We're very grateful that you would recommend our company and will be sure to pass your kind words on to Liam.
The Cathedral Hygiene Team
Excellent Company offers a range of…
Excellent Company offers a range of high-quality products for impeccable washroom hygiene. From the Hygiene air freshener to the sanitary bin and soap dispenser, will make your restroom experience better. Customers have been raving about the new refreshing air freshener, praising its effectiveness in creating a pleasant and inviting atmosphere. Not only do their products speak for themselves, but their friendly and professional staff also go above and beyond to ensure customer satisfaction. For outstanding washroom solutions and top-notch service, Excellent Company comes highly recommended
10 April 2026
Unprompted review
Reply from Cathedral Hygiene
Thank you for your review, Sarah.
It's great to hear that you're liking the new air freshener, and that you're happy with the service overall. We're very grateful for your custom and are pleased to hear that you'd recommend us.
The Cathedral Hygiene Team
Very responsive and provided a solution…
Very responsive and provided a solution for our problem
21 April 2026
Reply from Cathedral Hygiene
Thank you for leaving us a 5* review.
It is wonderful to hear that we were able to help you. Do not hesitate to get in touch if you require further assistance.
The Cathedral Hygiene Team
very reliable and helpful
14 April 2026
Unprompted review
Reply from Cathedral Hygiene
Thank you for taking the time to leave us a review.
We're glad that you have found us to be reliable and helpful. We will ensure to continue providing a high quality service for you.
The Cathedral Hygiene Team
Excellent service and always so easy to…
Excellent service and always so easy to deal with. Everyone we've ever spoken to regarding business has always been so helpful. Thank you to Mike too for keeping us going!
14 April 2026
Reply from Cathedral Hygiene
Thank you for your kind words, Jack. It's great to hear that that you've found our customer service to be helpful.
We greatly appreciate your taking the time to leave us a review, and we will be sure to pass your feedback on to Mike.
The Cathedral Hygiene Team
Satisfied Customer
Sarah our account manager was very efficient and knowledgeable about all products, nothing is ever too much trouble
7 April 2026
Unprompted review
Reply from Cathedral Hygiene
Thank you for taking the time to leave us a review.
It's great to hear that you found your account manager, Sarah, to be helpful and knowledgable. We will be sure to pass your feedback along to her - she will be very pleased.
The Cathedral Hygiene Team
Excellent service!
I work with Cathedral Hygiene across two businesses and wouldn’t hesitate to recommend them. Sarah is a pleasure to work with, as is the rest of the team. Their service has been excellent throughout.
7 April 2026
Unprompted review
Reply from Cathedral Hygiene
Thank you for your 5* review, Sophie. We're glad that you have found our service to be an excellent standard.
We will be sure to pass your kind words on to Sarah - she will be delighted. We greatly appreciate your recommendation and aim to continue providing you with a high quality hygiene service going forward.
The Cathedral Hygiene Team
Reply from Cathedral Hygiene
Thank you for taking the time to leave us a review.
It's wonderful to hear that you're happy with the service that we provide for you across multiple sites. We greatly appreciate your kind words and continued custom.
The Cathedral Hygiene Team
Excellent service received
Excellent service received. Friendly, very helpful and professional attitude from Lauren Harris.
The service lady Karen is friendly and always happy and chatty.
Thank you both. xx
24 March 2026
Unprompted review
Reply from Cathedral Hygiene
Thank you for taking the time to leave us a review, Charlotte.
It's great to hear that you are happy with the service you're receiving from Lauren and Karen. We will be sure to pass your feedback along to them.
The Cathedral Hygiene Team
They came and cancelled my contract…
They came and cancelled my contract without even telling me due to a new prospective buyer for my business asking for a quote.
They disclosed personal details to this persons including how much I pay each month completely breaching data protection and my contract.
Obviously after this occurred I wanted nothing to with this despicable company do they’ve billed my 2k!
I look forward to seeing you in court. Trading standards and ICO are aware of this and it’s now being investigated.
Avoid!
18 March 2026
Unprompted review
Reply from Cathedral Hygiene
We're sorry to hear that you feel that way, Francesca.
Our area sales managers are fully trained on data privacy, and we will never share your personal details with a third party. We regret the misunderstanding that has occured on this occasion.
If you wish to make a formal complaint, please do email our head office directly.
The Cathedral Hygiene Team
Reply from Cathedral Hygiene
Thank you for taking the time to leave us a 5* review and for recommending our company.
We're glad to hear that your install went smoothly and that you're happy with the service you have received.
The Cathedral Hygiene Team
The experience with Cathedral Hygiene…
The experience with Cathedral Hygiene was quick and easy to set up.
Very helpful team, I would recommend them
17 March 2026
Reply from Cathedral Hygiene
Thanks for your praise, Valerie, and for recommending our company.
It's important that people see the positive feedback from our customers, so we're grateful that you took the time to write a review.
We will aim to continue to offer you the best all-round service possible.
The Cathedral Hygiene Team
AVOID LIKE THE PLAGUE.
There's cleaner sanitary products than this company! They do not disclose full information of the contract terms! There's much more loyal companies out there. Reading their copy & paste responses to other negative reviews about the sales teams is utter drivel. Save your time, effort & especially your hard earned money & go with another company or better still, check out Amazon where there are DIY sanitary waste kits - a fraction of the price & so easy to use. Don't get stung like me. They do not care about small businesses at all.
9 March 2026
Unprompted review
Reply from Cathedral Hygiene
We're genuinely sorry that you feel that way, Brian.
We always aim for transparent communication by providing the contract terms in writing at the point of signing and providing a further copy once the contract has been processed in our office.
We are disappointed to read your view and would appreciate if you got in touch with us directly with more information about your experience so that we can look into it further.
The Cathedral Hygiene Team
Sneaky and Underhanded
Would advice to look for alternate companies would have put zero stars if it allowed me to
This company may have Hygiene in its name but then it stops there
dirty and underhanded tactics
poor service especially with needing repairs
please read contract especially the extra small print
( Sneaky )
11 March 2026
Unprompted review
Reply from Cathedral Hygiene
We're very sorry to hear that you feel that way, Charlie.
We always aim to provide a high quality service including repairs and replacements where appropriate.
We would encourage you to contact us directly so that can look into this issue further.
The Cathedral Hygiene Team
Excellent customer service from Gareth Hitchcock
Gareth Hitchcock could not have been more helpful. He made the whole process easy and straightforward, explaining everything clearly along the way. Thanks to his professionalism and support, everything was bought to a satisfactory conclusion. I really appreciated the excellent customer service.
26 February 2026
Reply from Cathedral Hygiene
Thank you for your kind words, Lisa. We appreciate you taking the time to leave us a 5 star review.
At Cathedral Hygiene, we aim to provide excellent customer service to ensure everything is transparent and clear for our customers. So we're glad to hear that Gareth was able to make the process easy and straightforward for you. We will be sure to pass your feedback along to him.
The Cathedral Hygiene Team
Quickly responded to my enquiry
Quickly responded to my enquiry, friendly and efficient
26 February 2026
Reply from Cathedral Hygiene
Thank you for your 5* review Marion. We appreciate you taking the time to write a review for our company.
We're very glad to hear that you found our service to be friendly and efficient. Please do get in touch if you have any further enquiries.
The Cathedral Hygiene Team
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