Cavendish Online Reviews 

3,228
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 220 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that staff members are extremely helpful, professional, and genuinely patient when taking the time to explain various insurance policies step by step. Consumers also deeply appreciate the competitive pricing and how remarkably easy it is to compare different provider options without ever feeling any pressure to make a rushed decision. Some reviewers were not happy with the communication aspects, mentioning significant difficulties reaching customer care by phone or receiving automated responses. A few people also described frustrating encounters where representatives were unhelpful, unprofessional, or abruptly ended phone conversations.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their professional, patient, and knowledgeable... See more

Service

Users describe positive interactions with service, highlighting knowledgeable and helpful advisors who make... See more

Customer service

Customers consistently note positive experiences with customer_service, highlighting helpful and professional... See more

User experience

Customers had positive experiences with user_experience, finding the overall process refreshingly... See more

Price

Reviewers highlight positive aspects of price, noting that the cost of plans is very competitive and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I used Cavendish Online to set up my life insurance and critical illness cover 2 years ago on recommendation from mse. I was offered a review and due to changed circumstances took them up on it. The h... See more

Rated 5 out of 5 stars

We wanted life insurance so approached Cavendish Marc , from Cavendish, contacted us . He was extremely professional and friendly. He gave us some options that we were deliberating over and quick... See more

Rated 5 out of 5 stars

The ease of getting through on the telephone to discuss my needs with someone who knew what I wanted , and how to help me. Whilst the call lasted just under 50 minutes, everything was explained in... See more

Rated 5 out of 5 stars

I found the service at Cavendish to be very helpful when going through options for life and critical illness cover. Mark was very helpful in coming up with various options to help us choose t... See more


Company details

  1. #137 of 178 best companies in Insurance broker
  2. #137 of 230 best companies in Insurance agency
  3. #49 of 54 best companies in Life Insurance Agency
  4. #21 of 40 best companies in Price comparison site

About Cavendish Online

Written by the company

About Cavendish Online

At Cavendish Online, we make life insurance, critical illness cover, and income protection simple, affordable, and stress-free. We know that thinking about the future can feel a bit daunting, so our friendly team is here to help you protect the people and things you care about — without the jargon or hidden costs.

Since we began in 2000, thousands of families across the UK have chosen Cavendish Online because we explain options clearly and help people find the right cover for their life and budget. You can get everything done quickly online, or book a relaxed chat with one of our advisers — whatever suits you best.

Why customers like us

  • Clear, easy-to-understand guidance — no confusing insurance speak.
  • Flexible options: manage online or talk to a friendly adviser.
  • Competitive prices and straightforward policies.

In 2022, we joined Lloyds Banking Group, giving us extra strength and resources while keeping our independent, customer-first approach. We’re fully authorised and regulated by the FCA — so you can be confident you’re in safe hands.

Ultimately, protection is about peace of mind. With Cavendish Online, you’ll get honest advice and practical support so you can make the right decisions for your family — and get back to enjoying today.

Need help? Our team is ready to chat — friendly, no-pressure advice whenever you need it.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.6

All reviews

(3,228)

209 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Happy family

Dealt with Marc. Superb from the off, took time to listen to my concerns and was extremely flexible and knowledgable. Great help.

10 April 2026
Rated 5 out of 5 stars

Life cover

We had a great experience, Ben Kent was brilliant everything was explained in great detail. We needed life and critical illness cover which is what we got at a great price. Thanks Ben very very happy

20 February 2026
Rated 5 out of 5 stars

The wonderful work of Reema & Areej

Reema and Areej were absolutely fantastic throughout the sale and purchase of our properties, we didn’t complete on the day we should’ve but both Reema & Areej worked tirelessly to claw back the costs of an extra removal day and storage of which we are eternally grateful. Thank you both, you are wonderful assets to Cavendish.

6 March 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant

Ben helped me to obtain life insurance having been refused in the past on medical grounds. His expertise and approach to what were difficult questions was brilliant and we very much appreciate it.

6 March 2026

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