Cazoo UK Reviews 47,999

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 463 reviews, reviewers had a great experience with this company. Customers frequently highlight the website as easy to use and navigate, making the search for vehicles straightforward and efficient. Many people appreciate the clear information provided and the helpful filters that simplify the process of finding a suitable car. However, some customers also noted issues with the product itself, such as vehicles not including essential items like spare tires or having significant mileage discrepancies. Some reviewers were not happy with the service, mentioning unresponsiveness from sellers, delays in receiving documents, or problems with vehicle conditions shortly after purchase.

What people talk about most

Product

Customers consistently note ambiguous experiences with product. Many reviewers praise the good selection of... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the ease of use and intuitive... See more

Website

Customers had positive experiences with the website, finding it easy to use, navigate, and search for... See more

Service

People report ambiguous experiences with service. While some customers praise quick and efficient service,... See more

Response time

Reviewers mention ambiguous feedback about response times. Many customers praise quick responses to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Sent a message and got a reply very quickly, but because I have to make a appointment i need to find some that will take my there but as yet I can't find anyone so I can't view it 😭

Company replied

Rated 5 out of 5 stars

Very easy to set up search for a particular area and model, and yo add filters. Notifications when prices drop are easy to use and produce excellent results. Useful message tool to contact dealers.... See more

Company replied

Rated 5 out of 5 stars

Hi, Thank you for the opportunity to provide feedback. I recently used Cazoo to search for a car and ended up purchasing a 2014 MG3 1.5. The overall experience of searching and viewing the... See more

Company replied

Rated 5 out of 5 stars

Cazoo app is very good. I am looking for a specific colour Vauxhall Astra / Mokka X Vulcan Grey, electronic parking brake 1.4 up to 80,000 on clock petrol cloth seats as yet I have not found what I'm... See more

Company replied


Company details

  1. Online marketplace

About Cazoo UK

Written by the company

Welcome to Cazoo, the 'you' experts

At Cazoo, we believe that to help you find your perfect car we don't just have to be vehicle experts, we have to be an expert in 'you'. Our handy search filters, jargon-free guides, and user-friendly app help you search with confidence. And with 300,00+ cars to choose from and 5,000 helpful dealers nationwide, you can be sure you'll find the one that's right for you.

Contact info

4.2

Great

TrustScore 4 out of 5

48K reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

I love this site and it’s really…

I love this site and it’s really reliable

17 May 2026
Unprompted review
Cazoo UK logo

Reply from Cazoo UK

That’s great to hear 😊 Really glad you’re enjoying it and finding it reliable – appreciate you taking the time to leave this 🙌

Rated 1 out of 5 stars

I booked a car view and test drive …

I booked a car view and test drive and you confirmed that but nobody contacted with me next day , I phone the garage in the afternoon and someone told me that that the car Suzuki Ignis was sold already and disconnected, didn't give me any explanation , next day when I checked the listing the car still was for sale but the price was higher ( on the same car)

29 April 2026
Unprompted review
Cazoo UK logo

Reply from Cazoo UK

We’re really sorry to hear about your experience – that’s not what we want for anyone using Cazoo. If you could email us at consumer.support@cazoo.co.uk with the details of the dealer, we’ll look into this right away. Thanks for bringing it to our attention. 🙏

Rated 5 out of 5 stars

It's just good to browse.

It's just good to browse.

15 May 2026
Unprompted review
Cazoo UK logo

Reply from Cazoo UK

Nice 😊 Sometimes a good browse is all you need – like window shopping for your next set of wheels 🚗😄 Appreciate you sharing 🙌

Rated 5 out of 5 stars

Very easy to use and navigate through…

Very easy to use and navigate through the website….

14 May 2026
Unprompted review
Cazoo UK logo

Reply from Cazoo UK

Nice one 😊 Sounds like you’re cruising through the site without hitting any speed bumps – exactly how it should be 🚗😄 Appreciate you sharing 🙌

Rated 4 out of 5 stars

Finding vehicles that I can afford

Finding vehicles thatI can afford

13 May 2026
Unprompted review
Cazoo UK logo

Reply from Cazoo UK

Love to hear this! Glad the search is helping you find options that fit your budget – hope you spot the right one soon 🚗🙌

Rated 5 out of 5 stars

easy and reliable

29 April 2026
Unprompted review
Cazoo UK logo

Reply from Cazoo UK

Amazing to hear the site was easy to use! 😊 We’re always working to make things even better, so your feedback means a lot.

Rated 5 out of 5 stars

Brilliant deals

14 May 2026
Unprompted review
Cazoo UK logo

Reply from Cazoo UK

Love to hear that 😊 Sounds like you’re finding some proper bargains out there – happy hunting and may the best deal win 🏁🚗

Rated 5 out of 5 stars

Good and easy to use

Good and easy to use

12 May 2026
Unprompted review
Cazoo UK logo

Reply from Cazoo UK

So glad to hear the site was a breeze to use! 🚀 We’re all about making things as smooth as possible – thanks for the shoutout!

Rated 5 out of 5 stars

Great app and easy access to info

Great app and easy access to info

14 May 2026
Unprompted review
Cazoo UK logo

Reply from Cazoo UK

Nice to hear 😊 Glad you’re finding it easy to get the information you need – appreciate you sharing this 🙌

Rated 3 out of 5 stars

Good selection of vehicles

Good selection of vehicles, easy to limit results by making selections. Pointless exercise if sellers cannot be bothered to answer safety email questions. Vehicle now seems to have 'disappeared', even from garage online listing.

13 May 2026
Unprompted review
Cazoo UK logo

Reply from Cazoo UK

Thanks for taking the time to leave this feedback 🙏 We’re pleased you found the search tools helpful, but we’re sorry to hear about the lack of response from the seller and the vehicle no longer appearing 😔

We’d recommend giving the dealer a call directly, as it’s often the quickest way to get in touch 📞

Rated 5 out of 5 stars

Affordable car with mileage and other…

Affordable car with mileage and other benefits or drawbacks can be so easily sorted on Cazoo

Just need the extra monies to pay for something decent and reliable for me this year!

13 February 2026
Unprompted review
Cazoo UK logo

Reply from Cazoo UK

Nice to hear 😊 Really glad the site’s helping you narrow things down and compare what matters – hope you find something solid and reliable for the year ahead 🚗🙌

Rated 5 out of 5 stars

Easy to manoeuvre the website and cars…

Easy to manoeuvre the website and cars are priced to sell not overpriced like most dealers pity no home delivery maybe they could think about that

13 May 2026
Unprompted review
Cazoo UK logo

Reply from Cazoo UK

Great to hear this 😊 Really glad you’re finding the website easy to use and the pricing fair 🙌 Just to add, delivery options can vary as each dealer operates slightly differently 🚗 We really appreciate the feedback 🙏

Rated 5 out of 5 stars

Detailed info about each car.

Detailed info about each car.

11 May 2026
Unprompted review
Cazoo UK logo

Reply from Cazoo UK

Great to hear this 😊 Really glad you’re finding the information on each car detailed and helpful – makes comparing options so much easier 🙌

Rated 1 out of 5 stars

by trying to give out past history…

by trying to give out past history required for reference

12 May 2026
Unprompted review
Cazoo UK logo

Reply from Cazoo UK

Sorry for any confusion around this 😔 If you need help regarding this, please contact consumer.support@cazoo.co.uk and the team will be happy to help further 😊

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