Sent a message and got a reply very quickly, but because I have to make a appointment i need to find some that will take my there but as yet I can't find anyone so I can't view it 😭
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very easy to set up search for a particular area and model, and yo add filters. Notifications when prices drop are easy to use and produce excellent results. Useful message tool to contact dealers.... See more
Company replied
Hi, Thank you for the opportunity to provide feedback. I recently used Cazoo to search for a car and ended up purchasing a 2014 MG3 1.5. The overall experience of searching and viewing the... See more
Company replied
Cazoo app is very good. I am looking for a specific colour Vauxhall Astra / Mokka X Vulcan Grey, electronic parking brake 1.4 up to 80,000 on clock petrol cloth seats as yet I have not found what I'm... See more
Company replied
Company details
About Cazoo UK
Written by the company
Welcome to Cazoo, the 'you' experts
At Cazoo, we believe that to help you find your perfect car we don't just have to be vehicle experts, we have to be an expert in 'you'. Our handy search filters, jargon-free guides, and user-friendly app help you search with confidence. And with 300,00+ cars to choose from and 5,000 helpful dealers nationwide, you can be sure you'll find the one that's right for you.
At Cazoo, we believe that to help you find your perfect car we don't just have to be vehicle experts, we have to be an expert in 'you'. Our handy search filters, jargon-free guides, and user-friendly app help you search with confidence. And with 300,00+ cars to choose from and 5,000 helpful dealers nationwide, you can be sure you'll find the one that's right for you.
Contact info
United Kingdom
- 0203 966 2700
- consumer.support@cazoo.co.uk
- cazoo.co.uk
4.2
Great
48K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I love this site and it’s really…
I love this site and it’s really reliable
17 May 2026
Unprompted review
Reply from Cazoo UK
That’s great to hear 😊 Really glad you’re enjoying it and finding it reliable – appreciate you taking the time to leave this 🙌
I like to see the cars that cazoo have…
I like to see the cars that cazoo have for sale
18 May 2026
Unprompted review
Reply from Cazoo UK
Nice one 😄 Sounds like you’re enjoying having a proper browse through the lineup – like a never-ending forecourt you can scroll through from the sofa 🚗🙌
I booked a car view and test drive …
I booked a car view and test drive and you confirmed that but nobody contacted with me next day , I phone the garage in the afternoon and someone told me that that the car Suzuki Ignis was sold already and disconnected, didn't give me any explanation , next day when I checked the listing the car still was for sale but the price was higher ( on the same car)
29 April 2026
Unprompted review
Reply from Cazoo UK
We’re really sorry to hear about your experience – that’s not what we want for anyone using Cazoo. If you could email us at consumer.support@cazoo.co.uk with the details of the dealer, we’ll look into this right away. Thanks for bringing it to our attention. 🙏
Had a great experience thank you
16 May 2026
Unprompted review
Reply from Cazoo UK
Love to hear that 😊 Glad everything went well for you – appreciate you taking the time to share 🙌
Reply from Cazoo UK
Nice 😊 Sometimes a good browse is all you need – like window shopping for your next set of wheels 🚗😄 Appreciate you sharing 🙌
Very easy to use and navigate through…
Very easy to use and navigate through the website….
14 May 2026
Unprompted review
Reply from Cazoo UK
Nice one 😊 Sounds like you’re cruising through the site without hitting any speed bumps – exactly how it should be 🚗😄 Appreciate you sharing 🙌
Reply from Cazoo UK
Love to hear this! Glad the search is helping you find options that fit your budget – hope you spot the right one soon 🚗🙌
easy and reliable
29 April 2026
Unprompted review
Reply from Cazoo UK
Amazing to hear the site was easy to use! 😊 We’re always working to make things even better, so your feedback means a lot.
Brilliant deals
14 May 2026
Unprompted review
Reply from Cazoo UK
Love to hear that 😊 Sounds like you’re finding some proper bargains out there – happy hunting and may the best deal win 🏁🚗
Reply from Cazoo UK
So glad to hear the site was a breeze to use! 🚀 We’re all about making things as smooth as possible – thanks for the shoutout!
It makes the car search easy
14 May 2026
Unprompted review
Reply from Cazoo UK
Music to our ears! 🎶 We’re so glad you found the site easy to use – that’s exactly what we aim for. Thanks for sharing!
Reply from Cazoo UK
Nice to hear 😊 Glad you’re finding it easy to get the information you need – appreciate you sharing this 🙌
Reply from Cazoo UK
Really pleased you’re enjoying the app 😊 Glad everything’s been straightforward to use and easy to get around 🙌
Good selection of vehicles
Good selection of vehicles, easy to limit results by making selections. Pointless exercise if sellers cannot be bothered to answer safety email questions. Vehicle now seems to have 'disappeared', even from garage online listing.
13 May 2026
Unprompted review
Reply from Cazoo UK
Thanks for taking the time to leave this feedback 🙏 We’re pleased you found the search tools helpful, but we’re sorry to hear about the lack of response from the seller and the vehicle no longer appearing 😔
We’d recommend giving the dealer a call directly, as it’s often the quickest way to get in touch 📞
Affordable car with mileage and other…
Affordable car with mileage and other benefits or drawbacks can be so easily sorted on Cazoo
Just need the extra monies to pay for something decent and reliable for me this year!
13 February 2026
Unprompted review
Reply from Cazoo UK
Nice to hear 😊 Really glad the site’s helping you narrow things down and compare what matters – hope you find something solid and reliable for the year ahead 🚗🙌
Interesting website to gain knowledge…
Interesting website to gain knowledge of current prices on cars
12 May 2026
Unprompted review
Reply from Cazoo UK
Great to hear this 😊 Really glad you’re finding it useful – appreciate you taking the time to share 🙌
Hi they got back to very quick and was…
Hi they got back to very quick and was very helpful.
12 May 2026
Unprompted review
Reply from Cazoo UK
That’s what we love to hear! A seamless experience with the dealer is what we strive for – thanks for letting us know! 🙌
Easy to manoeuvre the website and cars…
Easy to manoeuvre the website and cars are priced to sell not overpriced like most dealers pity no home delivery maybe they could think about that
13 May 2026
Unprompted review
Reply from Cazoo UK
Great to hear this 😊 Really glad you’re finding the website easy to use and the pricing fair 🙌 Just to add, delivery options can vary as each dealer operates slightly differently 🚗 We really appreciate the feedback 🙏
Reply from Cazoo UK
Great to hear this 😊 Really glad you’re finding the information on each car detailed and helpful – makes comparing options so much easier 🙌
by trying to give out past history…
by trying to give out past history required for reference
12 May 2026
Unprompted review
Reply from Cazoo UK
Sorry for any confusion around this 😔 If you need help regarding this, please contact consumer.support@cazoo.co.uk and the team will be happy to help further 😊
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.