I have ordered a Xiaomi Mi 11 Ultra in November 2021. Now, the battery is blowing up and the phone back is lifting off the phone. Furthermore, the camera sporadically refuses to work - not only in... See more
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I was sceptic to order an expensive smartphone from China. The more I was impressed about the experience with CECT shop. The web shop is reliable and the order process as well as the terms&cond... See more
They asked for half payment before and told me to pay half later after delivery! After i paid my first deposit they told me to pay full so and only they would delivery it right away, so i did! I haven... See more
The phone never came and the support staff stopped responding. They used a company called laser ship that seems to regularly not deliver packages. I bought a phone from them a year ago and it was ok,... See more
Company details
Information provided by various external sources
Seit 2006 der Nr.1 Online-Shop für den europäischen und deutschsprachigen Markt für China Smartphones, Gadgets & Tablet PCs - Your # 1 online store for trustful and safe online shopping for Chinese smartphones, gadgets & tablet PCs since 2006.
Contact info
CMA Building 1/F, 64-66 Connaught Road, Central, Hong Kong, Hong Kong
- support@cect-shop.com
- cect-shop.com
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very good
very good. everything as advertised. fast delivery, good shipping tracking, good product, good market price. will recommend to others. would buy again. cheers
ps: a better explaination regarding custom laws for import to eu would be nice
iam very happy with delievery my…
iam very happy with delievery my phone...very fast and perfect contact with service...i recommendet for other buyers
Speedy delivery
Speedy delivery. Items come nicely wrapped with little complimentary token items like wipes, plastic stands etc
After having some delivery issues which…
After having some delivery issues which were not Cect-shop's fault I received my Xiaomi Mi 11 Ultra in very good condition and working very well. I surely recommend this shop for any mobile phone. Good service.
Bought a phone from Hong Kong to…
Bought a phone from Hong Kong to Denmark and it arrived in about two weeks under the pandemic, so not bad at all
The service attitude is very bad
The service attitude is very bad, the mobile phone sent to me lost, no matter, let me have been waiting for the news, and then send information customer service also do not reply to the information, is to let me have been waiting, until now also did not give me a reply, the money is not returned, the mobile phone also do not send to me again, this is not in a fraud,
( You can ask the customer service, if the mobile phone they send is lost by the courier company, should the seller pay you the new mobile phone immediately, or wait for them to get the compensation from the courier company before sending us the new mobile phone. The courier company will not pay for the new mobile phone. , Do we have to wait until the express delivery pays, and FedEx will not notify you and put the express parcel at your door, and it will disappear when you find it. Of course, is it our responsibility? I also call FedEx. , They said that they can contact the Chinese sellers and the Chinese express company to contact the indemnity issue. This is your own problem,If you don’t believe how their customer service solves the problem for you, you can contact me and I will take a screenshot to show you how their customer service responds to my message. The company does not accompany money to them, they will not send me a new phone or refund, )

Reply from CECT-Shop.com
Great and fast service
Great experience
I ordered an E Ink device from CECT-Shop and had a great experience. As the device I bought doesn't come with an option to set its language to English on the device itself, I was asked to confirm if I was aware of this limitation. After that, their delivery status page was frequently updated and I received my device very quickly with no fuss.
The watch I bought was registered to…
The watch I bought was registered to another user. Other then that I think your a nice group of people to work with.
Best wishes Trud
We experience delivery problem
We experience delivery problem , money was refunded , all legit , not happy about delivery but refund pleased me in a way
Cest-shop doesn't refund
Cest-shop doesn't refund, I paid 698,9 euros for a phone including delivery, on 9th days of usage I realized that I don't want to use this phone anymore, but they wrote me that German laws don't work for them, so we don't have a right to return it in 14 days.
I bought Xiaomi mi 10 ultra because of it's camera, but then i realized that it has problems.
Notifications don't work properly, for example, Whatsup and skype, online bank N26, and some others app are blocked somehow by MIUI. I've googled and tried all advices from the web, but nothing helps. I've disabled battery saver for these apps, i gave them all permissions, i enabled all notifications in the phone's settings, but when the phone sleeps, it just blocks applications' notifications.
The shop's answer regarding the issue of the notifications:
"Thats not a defect, that is just a common issue with phones for the chinese market, because people dont use this Apps here. It can be the Battery Manager, or the App Setting itself.
Like i wrote before, i strongly recoment to Install the Xiaomi.eu Rom on the Phone, so you have more language options, Google Services and less problems with Notifications. We happy to help you with that."
I bought a phone for 700 euro and have to manually install Rom in order to notifications work. I don't have words, just bravo, super advice.
Another thing is that my eyes hurt and I have headaches because of the screen. Previously I used Samsung for 2 years and didn't have such problems at all.
I've tried everything to solve my eyes issue, i use computer glasses, i set all the settings on the phone, the antiflicker mode doesn't help, reading mode as well.
I'm very disappointed.

Reply from CECT-Shop.com
Good support and tracking of package
I bought a phone. Support was fast to respond to my questions and I got a tracking status that followed the package every step of the way. Delivery was a bit long, ordered the 20th of April got it the 5th of May, but long delivery was expected.
Great service
Great communication. Speedy delivery and cheaper than other competitors. Thanks!
Great service by CECT Team
Great service. The team was helpful every step of the way and helped ship my new OnePlus 9 Pro without any difficulties to South Africa. Shipping was alright and customs cleared in a day with a low fee.
Not delivered
The order for the phone was canceled after it had reached Hong Kong for reasons unknown. I subsequently had to cancel the order, but my payment was immediately returned.
Phone doesn't work
Phone doesn't work, won't respond to my emails about a return. Horrible company
#In response to what you said below#
It does not work, I tried it here in Portland, and in Seattle, with both T-Mobile, and at&t. You get no service, nothing, you can't call or get data. It won't even function. Honestly the easiest thing to deal with about this -not a phone in the US- was the lack of Google.

Reply from CECT-Shop.com
Very happy with my purchase.
Very happy with my purchase.
My Q5's tablet sleeve feels of great quality and looks very sleek. The item was delivered in a timely manner and I was kept updated on its whereabouts every day while waiting for it. Thank you CECT!
I ordered a Hisense Q5
I ordered a Hisense Q5. Overall I have found my first order from this company to be 5 Star! As well as receiving an item that I am very happy with that has been received in good time. I very much appreciate the efficient communication and tracking system, showing me exactly where the item was during its journey abroad.
Very much appreciated! Especially as I was a little bit apprehensive about paying so much for an item that was coming from abroad.
Once again, thank you very much and I will not hesitate to order from you in the future.
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