My sister & I booked & prepaid for a funeral plan in advance for our mother who is currently in residential home. The service we received was exemplary, friendly, professional & considerate. Would hi... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been considering prepaid cremation only plans for some time. I have chosen the Co-op because once you have made an enquiry they do not bombard you trying to get you to take out a plan. I... See more
Company replied
Got my son to sort out my funeral plan. As he had already done his with you I decided to use the same company. Easy to understand & set up in minutes. As i didn't receive confirmation we gave them a... See more
Company replied
Everything went well during the initial process and I feel the salesperson sold a good package which was clearly explained. You could maybe ask my family after the funeral (hopefully many years away)... See more
Company replied
Company details
- #11 of 17 best companies in Funeral Director
- #7 of 11 best companies in Cremation Service
- #9 of 12 best companies in Funeral home
- #4 of 5 best companies in Funeral Insurance Company
Written by the company
We’re Central Co-op Funeral Plans, part of the OurCoop family, and we’re authorised and regulated by the Financial Conduct Authority to sell a range of fully guaranteed prepaid funeral plans. OurCoop is the UK’s largest independent co-operative Society, with more than one million Members and 13,000 colleagues operating in communities nationwide. We’re here to help 24/7, 365 days a year.
Contact info
Queen Street, WS13 6QD, Lichfield, United Kingdom
- 01543 421378
- sales@funeralplanning.coop
- centralcoopfuneralplans.co.uk
4.9
Excellent
190 reviews
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Great on the March 2026
4 March 2026
Reply from Central Co-op Funeral Plans
Thank you for your review.
We’re really pleased to hear you had a great experience. Your feedback is much appreciated and will be shared with the team. Thank you again for taking the time to leave a review.
Take care,
Central Co-op Funeral Plans
Reply from Central Co-op Funeral Plans
Thank you for your kind review.
We’re really pleased to hear that you found the team friendly and helpful. Providing a supportive and reassuring experience is very important to us, so it’s great to know this came across. Thank you again for taking the time to share your feedback.
Take care,
Central Co-op Funeral Plans
Reply from Central Co-op Funeral Plans
Thank you very much for taking the time to leave such a lovely review.
We’re really pleased to hear that you experienced good customer service and friendly team. Providing a warm, supportive and professional service is very important to us, so it’s wonderful to know this came across during your visit.
Your feedback means a great deal to the team, and I will be sure to pass on your kind words.
Take care,
Central Co-op Funeral Plans
Reply from Central Co-op Funeral Plans
Thank you for taking the time to share your feedback.
We’re pleased to hear that everything was explained clearly and that you felt well informed throughout the process. Ensuring our funeral plans are fully understood and that people feel comfortable with their decisions is very important to us. Thank you again for your review.
Take care,
Central Co-op Funeral Plans
The meeting took about 45 min
The meeting took about 45 min
I had a extra copy of the plan for my daughter
Very helpfull advice
You need to know what you and find the plan to match
20 February 2026
Reply from Central Co-op Funeral Plans
Thank you for taking the time to share your feedback. We're pleased to hear that you found the meeting helpful and that the advice provided supported you in finding the right plan for your needs. We appreciate your review and are glad we could assist you.
Take care,
Central Co-op Funeral Plans
Reply from Central Co-op Funeral Plans
Thank you for taking the time to share your review. We’re really pleased to hear that you found the team super friendly and informative.
Providing clear guidance and a warm, supportive approach is very important to us, so it’s lovely to know that our colleagues made a positive impression during your visit. Your feedback will mean a lot to the team.
Thank you again for your kind words.
Take care,
Central Co-op Funeral Plans
The we spoke was pleasant andus at…
The we spoke was pleasant andus at ease.She explained everything very well,
19 February 2026
Reply from Central Co-op Funeral Plans
Thank you for taking the time to leave your kind review. We’re really pleased to hear that our Colleague made you feel at ease and explained everything clearly for you.
We understand that discussing funeral arrangements can be a very emotional and difficult time, so it’s incredibly important to us that families feel supported, reassured and well informed throughout the process. It’s lovely to know that our Colleague was able to provide that care and guidance for you.
Your feedback means a great deal to the team, and we truly appreciate you sharing your experience.
Take care,
Central Co-op Funeral Plans
The Lady who sorted my details out at…
The Lady who sorted my details out at Rubery Co op was very helpful and explained everything thoroughly with me
5 February 2026
Reply from Central Co-op Funeral Plans
Thank you for taking the time to leave your kind review. We’re really pleased to hear that the Colleague at our Rubery funeral home was so helpful and took the time to explain everything clearly to you.
Arranging funeral plans can feel overwhelming, so it’s very important to us that families feel supported, informed and comfortable throughout the process. It’s lovely to know that our Colleague was able to provide that reassurance and guidance for you. Your feedback means a great deal to the team, and I will be sure to share your kind words with them.
Thank you again for your review.
Take care,
Central Co-op Funeral Plans
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