Charis Reviews 

435
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 242 reviews, reviewers overwhelmingly had a great experience with this company and expressed deep gratitude for the assistance provided. Customers frequently praise the support team for being exceptionally informative, kind, and guiding them smoothly through the entire application process. Many consumers also appreciate the efficient delivery and professional installation of essential household appliances, noting how much it improves their daily lives. People love receiving brand new equipment that helps reduce energy usage and provides immense relief during difficult financial periods. Some reviewers were not happy with unexpected delivery delays, long waiting periods, and communication issues regarding their promised appliance orders.

What people talk about most

Product

Consumers find product satisfaction to be high, frequently praising the quality and efficiency of the new... See more

Service

Reviewers highlight positive aspects of service, frequently praising the quick, smooth, and professional... See more

Staff

Reviewers mention positive feedback about staff, highlighting that delivery teams and phone representatives... See more

Delivery service

Clients share satisfaction on delivery service, highlighting that goods arrive quickly and smoothly.... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting that representatives are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Walking into my kitchen late at night, opening my fridge door and being flooded with light! I didn’t fully appreciate just how bad my old fridge was until that moment! I had never heard of Charis bef... See more

Company replied

Rated 5 out of 5 stars

I got a Surprise from Charis partnered with EDF. They have sent a Parcel helping people with hot weather, Free Ice Tray, (I saved £2) Water Bottle (I saved £10) a plastic thermometer (saved £2... See more

Company replied

Rated 5 out of 5 stars

I had a really positive experience with Charis. Through one of their support schemes, I was able to receive a free washing machine and tumble dryer at a time when I really needed help. The proces... See more

Company replied

Rated 5 out of 5 stars

I was very pleased to be awarded the energy grant of £150 in 2025. Also then applied and was granted an updated appliance as my tumble dryer was 25 years old and no longer working. I really appreci... See more

Company replied


Company details

Written by the company

Charis aims to improve lives by providing support to those who need it via bespoke schemes that enable its clients to deliver their social responsibility commitments and commercial goals.


Contact info

4.9

Excellent

TrustScore 5 out of 5

435 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 55% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(435)

329 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very informative and so helpful

Very informative and so helpful

8 October 2026
Unprompted review
Charis logo

Reply from Charis

Thank you for taking the time to leave a review. It's great to know you received the information you needed.

Rated 5 out of 5 stars

l am pleased with having help with you…

l am pleased with having help with you and so quick to send in the money came just in time as have a large Electric bill to pay on monday and also have to pay money to the tax man so any help I am gratefull
Many thanks again Betty Grimes

1 October 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic

Fantastic. A simple online form to fill in and everything was completed very quickly.

8 October 2026
Unprompted review
Charis logo

Reply from Charis

Great to read and thank you so much for your review.

Rated 5 out of 5 stars

Charis, wonderful organisation

Wonderful organisation who have, over the last few years,made my quality of life better. Providing me with payments towards my bills and goods that have helped keep me warm and less stressed

8 October 2026
Unprompted review
Charis logo

Reply from Charis

Thank you for such a lovely review. It’s wonderful to know that our support made a positive difference.

Rated 5 out of 5 stars

Expert service

Always found Charis to be so expert at this service offered

8 October 2026
Unprompted review
Charis logo

Reply from Charis

Lovely to hear and thank you so much for your 5-star review!

Rated 5 out of 5 stars

Winter grants park homes

Hi. This grant and winter pack are an absolute god send. And will keep us warm this winter. Can,t thank eyeryone enough. Very grateful. Thank you.

8 October 2026
Unprompted review
Charis logo

Reply from Charis

Fantastic! How lovely to read and thank you so much for your review.

Rated 5 out of 5 stars

Wonderful

I could not thank Charis enough for their support for the fuel allowance to help in the winter.

8 October 2026
Unprompted review
Charis logo

Reply from Charis

You are most welcome and we are very pleased to be able to help. Thank you so much for leaving a review.

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