Charis Reviews 

435
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 242 reviews, reviewers overwhelmingly had a great experience with this company and expressed deep gratitude for the assistance provided. Customers frequently praise the support team for being exceptionally informative, kind, and guiding them smoothly through the entire application process. Many consumers also appreciate the efficient delivery and professional installation of essential household appliances, noting how much it improves their daily lives. People love receiving brand new equipment that helps reduce energy usage and provides immense relief during difficult financial periods. Some reviewers were not happy with unexpected delivery delays, long waiting periods, and communication issues regarding their promised appliance orders.

What people talk about most

Product

Consumers find product satisfaction to be high, frequently praising the quality and efficiency of the new... See more

Service

Reviewers highlight positive aspects of service, frequently praising the quick, smooth, and professional... See more

Staff

Reviewers mention positive feedback about staff, highlighting that delivery teams and phone representatives... See more

Delivery service

Clients share satisfaction on delivery service, highlighting that goods arrive quickly and smoothly.... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting that representatives are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Walking into my kitchen late at night, opening my fridge door and being flooded with light! I didn’t fully appreciate just how bad my old fridge was until that moment! I had never heard of Charis bef... See more

Company replied

Rated 5 out of 5 stars

I got a Surprise from Charis partnered with EDF. They have sent a Parcel helping people with hot weather, Free Ice Tray, (I saved £2) Water Bottle (I saved £10) a plastic thermometer (saved £2... See more

Company replied

Rated 5 out of 5 stars

I had a really positive experience with Charis. Through one of their support schemes, I was able to receive a free washing machine and tumble dryer at a time when I really needed help. The proces... See more

Company replied

Rated 5 out of 5 stars

I was very pleased to be awarded the energy grant of £150 in 2025. Also then applied and was granted an updated appliance as my tumble dryer was 25 years old and no longer working. I really appreci... See more

Company replied


Company details

Written by the company

Charis aims to improve lives by providing support to those who need it via bespoke schemes that enable its clients to deliver their social responsibility commitments and commercial goals.


Contact info

4.9

Excellent

TrustScore 5 out of 5

435 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 55% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(435)

329 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First class experience

First class experience
So many complicated schemes these days
Highly recommended
And the funds are a massive help in these so expensive times

6 October 2026
Unprompted review
Charis logo

Reply from Charis

Wow what a wonderful review! Thank you so much for taking the time to share your experience with us! We are so pleased we could help.

Rated 5 out of 5 stars

So easy to understand and really…

So easy to understand and really helpful.Much appreciated.

6 October 2026
Unprompted review
Charis logo

Reply from Charis

Thank you for the taking the time to leave a review. It's so great to hear you have had a good experience.

Rated 5 out of 5 stars

A very welcome help towards heating bills

You have kindly given a grant to me over a number of years and it is very much appreciated. The actual process is clear to follow and you keep me informed of how my application is progressing. Thank you.

6 October 2026
Unprompted review
Charis logo

Reply from Charis

Thanks so much the 5* Review, it means so much to us. We are so pleased that you have found the process easy and that you have been happy with the communication.

Rated 5 out of 5 stars

This is the second time I've got the…

This is the second time I've got the warm home funding and has been a massive help in rissing fuel prices.ive passed this onto my nabour many thanks

6 October 2026
Unprompted review
Charis logo

Reply from Charis

Thank you so much for your lovely review! We’re so happy we could help especially with the rising fuel costs. We really appreciate you recommending the scheme to your neighbour too.

Rated 5 out of 5 stars

Brilliant service and no hassle about…

Brilliant service and no hassle about claiming this winter fuel money highly recommended

6 October 2026
Unprompted review
Charis logo

Reply from Charis

Thank you so much for your fantastic review and recommendation! We’re delighted to hear that you found the process straightforward and hassle-free.

Rated 5 out of 5 stars

It was very quick and easy to complete…

It was very quick and easy to complete the form. Very pleased with the service

6 October 2026
Unprompted review
Charis logo

Reply from Charis

Thank you for taking the time to leave a review. We are so pleased that you have found the process easy.

Rated 5 out of 5 stars

Financial help with electricity

I applied for this grant last year after a neighbour mentioned it. So this year, I received an email asking if I wanted to apply again, of course I did! Just a few clicks and application made. Then just a few weeks later, another email to say payment made! What could be easier? Thankyou Charis! Most appreciated!

6 October 2026
Unprompted review
Charis logo

Reply from Charis

Thank you so much for your lovely review! We’re delighted to hear that you found the application process quick and easy, and that your payment was made so promptly. We truly appreciate your kind words.

Rated 5 out of 5 stars

I have had the Warm Home discount for…many years.

I have had the Warm Home discount for many years now, it’s great relief to know I can keep my heating on in the cold 🥶 months and not worry about my bill with the extra pennies from the scheme 😊.
The staff are kind friendly and very helpful keep up the good work.

6 October 2026
Unprompted review
Charis logo

Reply from Charis

Thank you so much for your lovely review. We’re delighted to know that the Warm Home Discount has helped you feel more comfortable using your heating during the colder months. Your kind words about our friendly and helpful team mean a great deal to us, and we’ll be sure to pass them on.

Rated 5 out of 5 stars

Charis Heating grants...here to help!

Thank you very much...such a simple process, and amazingly helpful result. So appreciated!

6 October 2026
Unprompted review
Charis logo

Reply from Charis

We truly appreciate your positive feedback. We’re glad we could make the process as easy as possible for you.

Rated 5 out of 5 stars

Great service

A much welcome help with heating bills. Paid into my account within a few weeks of applying.

6 October 2026
Unprompted review
Charis logo

Reply from Charis

Thank you so much for your 5-star review! We’re delighted to hear that you found the process easy and straightforward.

Rated 5 out of 5 stars

Thank you so much

Thank you so much. This extra help, at a time of rising energy prices, makes such a difference and reduces stress and worry about costs in retirement.

6 October 2026
Unprompted review
Charis logo

Reply from Charis

Thank you so much for taking the time to write a review. It’s so lovely to know that we’ve made a difference and helped to reduce some of the stress for you.

Rated 5 out of 5 stars

Very very grateful for this help

Very very grateful for this help. Being a widow it’s so wonderful to get some support from charis. It helps so much towards heating bills. Thank you

6 October 2026
Unprompted review
Charis logo

Reply from Charis

Thank you for your kind review. We’re so pleased that we were able to offer support and help make things a little easier for you.

Rated 5 out of 5 stars

This is a god send to me

This is a god send to me, relieving the stress of the cost of winter. No fuss, no mess just lifesaving support. Thank you so much ❤️

6 October 2026
Unprompted review
Charis logo

Reply from Charis

Thank you for such a lovely review. It’s wonderful to know that our support made a positive difference.

Rated 5 out of 5 stars

This charity has helped me over the…

This charity has helped me over the last few years with a grant towards my winter fuel bills. I cannot thank them enough.

5 October 2026
Unprompted review
Charis logo

Reply from Charis

Your kind feedback means so much to our team. We are so pleased that we have been able to help you over the last couple of years.

Rated 5 out of 5 stars

Very helpful on the phone.

Very helpful on the phone.
And much appreciated help through the winter.

6 October 2026
Unprompted review
Charis logo

Reply from Charis

Thank you so much for your 5-star review! We’re delighted that you had such a positive experience with us.

Rated 5 out of 5 stars

Thankyou for our gifts

Thankyou for our gifts. Arrived quickly with no problem. Much appreciated.

20 August 2026
Unprompted review
Charis logo

Reply from Charis

Thank you for your review! We are very pleased to hear that you are happy with our service.

Rated 5 out of 5 stars

I got a Surprise from Charis.

I got a Surprise from Charis partnered with EDF. They have sent a Parcel helping people with hot weather, Free Ice Tray, (I saved £2)
Water Bottle (I saved £10)
a plastic thermometer (saved £2) Cooling Bag (saved £7)
Awesome Surprise but I wish EDF had emailed me, I thought it was some sort of scam parcel as I hadn’t ordered anything via Inpost courier.

9 September 2026
Unprompted review
Charis logo

Reply from Charis

Thank you for your 5 star review. We are very pleased that we were able to help you via EDF's summer support initiative!

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