As the uncertain situation around the Persian Gulf seems to get worse instead of better, I decided to change my travelplans. I'll now, hopfully, see my family & many European friends later in the y... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Booked a flight through Cheapflights in the morning, then got a call later saying my return flight to Melbourne was sold out. Dean helped me find an alternative and was very hospitable and empathetic... See more
I am not happy price of the and the information provided while i was buying the tickets. For example baggage and availability. However Emily is very helpful person. She help me with my tickets Good... See more
My experience with cheapflyshop has been a bit like being on a rollercoaster with a happy ending thanks to Sam John with his professional assistance. I am not home yet🫣, but thank you very much Sam... See more
Company replied
Christopher was fantastic to deal with. He was friendly, professional, and genuinely great to speak to. His customer service was excellent from start to finish, and he went above and beyond to help us... See more
Company replied
Very disappointing experience. Baggage was not clearly mentioned at the time of booking. After I paid, they called and said it was a “promotional fare” and kept pushing me to pay more money. They l... See more
Company replied
✋ What they did wrong • Delaying my e‑ticket for 90+ hours after payment • Repeatedly pushing me to buy a more expensive ticket with luggage • Claiming my ticket is “in the queue” while try... See more
Company replied
Although my very first Cheapflyshop flight didn’t go as planned, Dean made sure that I get to my destination on time with some added cost. He was very friendly, quick and knowledgeable. I will definit... See more
Excellent customer service. They provide each and every and very small details perfectly.i really like the way they guide about everything. Definitely recommended.special thanks to Emily . She did gre... See more
AVOID THIS COMPANY LIKE THE PLAGUE. 100% bait-and-switch company will take your money, then call you and tell you the seats are unavailable. Still, they can upgrade you for REDICULOUSLY higher amoun... See more
Company replied
Samar was attentative and understanding in sorting my flights after the initial booking I made could not be confirmed. Samar patiently allowed me to make another call and discuss my travel details wit... See more
Company replied
Overall it has been extremely frustrating experience dealing with this company, but one lovely member (Emily) went above and beyond. Super helpful and friendly. Lovely person and a credit to this co... See more
Company replied
Anna was fantastic to deal with—friendly, professional, and genuinely pleasant. She handled my daughter’s Brisbane to Singapore flight smoothly. Highly recommended.
Company replied
I give them zero star if there is option. Customer service is totally disgusting and disappointing. They even agreed that their website information is incorrect. I bought the flights with baggage bot... See more
Company replied
After I tried to book the flight tickets with the Cheapflyshop website, I was in doubt about how their price is much cheaper. After they keep sending me the email, like below: We noticed th... See more
Company replied
The agent (Anuj) on call was humble and very explanatory. He cleared my misunderstanding and helped me to book my ticket with some extra discounted vouchers.
Company replied
It was a wonderful experience to book with cheapflyshop.com Team member Ayesha Khan was very helpful. She dealt with the problems which i faced and provided the best customer service i have ever got.... See more
Avoid, avoid, avoid this dodgy company. I booked three flight tickets with a very good price and I received cheapflyshop confirmation email. On the next day, they called me and asked for $2300 more t... See more
Anuj helped me understand how the fare system work and why we couldn't get what we were looking to buy. He was patient and considerate.
Company replied
Emily was of great support as I was stuck towards end of my trip in NYC's worst blizzard in history. Luckily my flight wasn't cancelled.
Company replied
I had a wonderful experience working with Dean. He handled everything professionally and efficiently, making the entire process smooth and stress-free. From the very beginning, he was attentiv... See more
Company replied
Well, i was stuck in the flight ticket issuance. But luckly Mr. Anuj helped me throughout and also provided some discounts for the flight ticket. Very humble and generous guy.
Company replied
I booked an international flight through Cheapfly and initially found a very competitive direct fare. After booking, I was informed that the ticket required an additional charge due to a promotion... See more
Company replied
After cancellation of our flight due to Middle East problems, our consultant Paul Blake was very helpful and professional in arranging alternative flight options for us which made the process less str... See more
Company replied
Dean is very helpful. He is very professional & knowledgeable & he helped me with my flight booking. I am going to recommend him for future flights. He is very accommodating.
Company replied
I bought flight from Brisbane to Miami with great help Dean, the travel consultant . He was very patient with us, with two old people, offering any help he could . We would like to thankyou again
Service was excellent with all areas of the service , including all questions and queries I had , Spencer has excellent service and speaks very well and is easy to understand . Thankyou Spencer
Company replied
Mr. Anuj is really good guy , he helped me lot with my ticket. He gave me sufficient time and was really cooperative.
Company replied
I am very happy with service from Aayush. Very informative and supportive nature , excellent customer service, I would recommend to my friend and family if they need any assistance regarding bookin... See more
I have a great experience from amily to book my flight tickets. Cheaply us really good must have your ticket from them
Dean was very helpful as a number of my flights had been cancelled. Very understanding. He tried his best to get me the best price and best time. I was very grateful.
Company replied
Exhausting initially, later on went smooth one they contact me. Fardeen handled the situation very patiently and smartly.
Company replied
Dean was very efficient, very helpful made a stressful time, easy and listened to what I had to say without making me feel like I was stupid, exceptional customer services However the sight booking i... See more
Company replied
Sarah was very helpful, everything went quick and smooth. I couldn't do my check in and she managed everything. I really appreciate it. Thank you very much🙏🩷
Company replied
Thanks for helping me my tickets was not confirmed and Anuj helped me to get fully refund and they took all the charges thanks Anuj
Company replied
I have really good experience with cheaply, they gave me best price for my tickets.
Company replied
This is a very good service from your staff Anna to helping me regarding my booking with you. Thanks
The staff have been helpful and understanding. Although there are some negative feedback about cheapfly we have been having positive experience with the agents we speak with. They have been accomodati... See more
Company replied
Anna was very helpful with my booking and sorting out everything I required
Company replied
Anna was amazingly helpful. She was both understanding and easy to communicate with. She made things happen. Beautiful and professional service.
Company replied
Cheapflyshop advertised good airfares given the short lead time for our travel. Without the luxury of time to shop around for the best deal, Cheapflyshop offered flight that were very competitive. Emi... See more
Bait-and-switch tactics—double the price and hidden fees! ACTUALLY BASED IN INDIA -NOT AUS. I recently attempted to book tickets to Southeast Asia through this business, and the entire experi... See more
Company replied
Be aware these are SCAMMERS. I bought return flights with jetstar for $450, they sent an email saying that I will receive ticket in 48h but I didnt. After 2 days I got a phone call from them, they sa... See more
Company replied
Christopher was very helpful with my issues with booking of tickets and sorted everything so easily and nicely very much appreciated
Company replied
Emily at cheap fly was excellent in checking me in and got me my window seat and I give her 5 stars. However I was extremely disappointed with the company as I was called two days after I had paid... See more
Company replied
Don’t try them and don’t buy any tickets from them They are all Indian scammers and trying to tell people the ticket you booked isn’t no longer available so you are on waiting list I asked them why... See more
Company replied
i had really bad experience with you because when i booked ticket for my mom they said we already add wheel chair for her but when i reach at airport then staff of Malaysian airline they said there is... See more
Company replied
Anuj was very helpful throughout booking my flights,
Company replied
Christopher did awesome job to find us the best possible flight .. We do appreciate his help,, Thank you very much for all the things you did for us
Company replied
4.0
Great
485 reviews
Replied to 71% of negative reviews
Typically replies within 1 week
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Was really helpful and very good…
Was really helpful and very good guidence
3 April 2026
Unprompted review
Reply from Cheapflyshop
Dear Armando,
Thank you for your valuable feedback.
We are pleased to hear that you found the assistance helpful and the guidance provided to be of a high standard. Your feedback is greatly appreciated and encourages us to continue delivering quality service.
We look forward to assisting you again in the future.
Best Regards,
Customer Support Department
Reply from Cheapflyshop
Dear Sajana,
Thank you for your kind feedback.
We are pleased to hear that Paul provided you with friendly and efficient service. Your appreciation is truly valued and will be shared with him.
We look forward to assisting you again in the future.
Best Regards,
Customer Support Department
AVOID THIS COMPANY LIKE THE PLAGUE.
AVOID THIS COMPANY LIKE THE PLAGUE.
100% bait-and-switch company will take your money, then call you and tell you the seats are unavailable. Still, they can upgrade you for REDICULOUSLY higher amounts, and if you pay that, it's a rinse-and-repeat cycle. It took me a total of 4 hours calling them over 3 days, demanding to speak to managers, only to be told they won't release my refund for 6 days. I finally spoke to "dean," clearly an anglicized name, who assisted slightly. Finally, tickets were received and confirmed with retrospective airlines, but my group had to be split up on 2 separate red-eye flights.
EDIT TO ADD: cheapflyshop reqested I delete this review and when i refused they changed details on my booking such as my gender and my email address so I didn't recieve gatechange information and nearly missed my flight. i have reqested 30% refund and will update as this progresses through the right channels.
2 April 2026
Unprompted review
Reply from Cheapflyshop
Dear Customer,
We are sorry to hear about your experience and understand your concern regarding the refund.
Unfortunately, we are currently unable to locate your booking in our system based on the information provided in the review. Kindly share your booking reference number or the email address used during the reservation so that we can investigate this matter further for you.
Best Regards,
Customer Service Department
…Wonderful customer service
paul blake was very nice very helpful and he made sure I got my boarding pass for my flight tomorrow much appreciated wonderful customer service thank you so very much for the follow up to ensure I am ready for my flight.
2 April 2026
Unprompted review
Reply from Cheapflyshop
Dear Lisa,
Thank you for your wonderful feedback.
We are delighted to hear about your positive experience with Paul Blake. It is great to know that he was helpful, ensured you received your boarding pass promptly, and followed up to make sure you were fully prepared for your upcoming flight.
Your kind words are truly appreciated and will be shared with him as recognition of his excellent service.
We wish you a pleasant journey and look forward to assisting you again in the future.
Best Regards,
Customer Support Department
Dean was very helpful and changed our…
Dean was very helpful and changed our flights. He was also very friendly and courteous.
2 April 2026
Unprompted review
Reply from Cheapflyshop
Dear Noelene,
Thank you for your kind feedback.
We are pleased to hear that Dean was able to assist you with your flight changes and that his friendly and courteous approach made your experience a positive one.
Your feedback is greatly appreciated and will be shared with him.
We look forward to assisting you again in the future.
Best Regards,
Customer Support Department
Attempted a change in flights given the…
Attempted a change in flights given the recent Gulf
War to Sri Lanka. Our initial booking was done before the Gulf War . Following this event we decided to wait at least until next year until hopefully the situation stabilized. Also that we are both eighty years old and did not want to deal with disruptions and change of flight plans However the change of dates meant we were going to be charged the equivalent initial cost initially paid. We We were not in a position to pay an additional charge equivalent to the cost of the original fares (we are both pensioners of eighty years old ) and are not that financial to pay the extra cost. (which appears excessive). And given that the circumstances for wanting the change are beyond our control given the Gulf War.
We understand that currently Paul Burke and the Customer Support Service are attempting to assist us given our particular ciurcumstances. My wife and I are therefore hopefully awaiting a more positive outcome.
Following the eforts of Paul Blake a more amenable outcome was indeed reached. Although the tickets were non-refundable a partial reimbursement was provided by Paul along with a coupe of future travel vouchers. As such it was the best outcome under the circumstances. Again thanking Paul Blake and his team.
1 April 2026
Unprompted review
Reply from Cheapflyshop
Dear Mr. Rath,
Thank you for your email. We sincerely understand your concerns regarding the change in travel plans, especially considering the recent developments and your personal circumstances.
Please be advised that any changes to existing bookings are governed by the airline’s fare rules and conditions. In cases where travel dates are amended, the airline may apply applicable change fees along with any fare difference between the originally booked fare and the current available fare, which can sometimes result in a significant additional cost.
We appreciate that the situation leading to your request is beyond your control. In light of this, we are actively reviewing your case with the airline to explore whether any flexibility, waiver, or alternative option may be available to minimize the additional charges. Kindly note that any exception remains subject to the airline’s approval and policy.
We will continue to coordinate on your behalf and update you with the best possible options as soon as we receive a response.
We appreciate your patience and understanding.
Best Regards,
Customer Support Department
Best Travel
I was so stuck for my flight and frustrated because of situation but anuj really helped me alot and provide best solution I definitely recommend him to my other friends.
31 March 2026
Unprompted review
Reply from Cheapflyshop
Dear Anil,
Thank you for your valuable feedback.
We are pleased to hear that Anuj was able to assist you effectively during a challenging situation and provide a suitable solution. Your kind words and recommendation are greatly appreciated.
We will be sure to share your feedback with Anuj and the team. Thank you for choosing our services.
Best Regards,
Customer Support Department
The agent (Anuj) on call was humble and…
The agent (Anuj) on call was humble and very explanatory. He cleared my misunderstanding and helped me to book my ticket with some extra discounted vouchers.
29 March 2026
Unprompted review
Reply from Cheapflyshop
Dear Vicky,
Thank you for your valuable feedback.
We are pleased to hear that Anuj was able to assist you effectively, address your concerns clearly, and support you through the booking process. It is also great to know that he could help you secure additional savings.
Your kind words are truly appreciated and will be shared with him as encouragement to continue delivering excellent service.
Should you require any further assistance, please feel free to contact us.
Best Regards,
Customer Support Department
Thanks for helping me
Thanks for helping me
my tickets was not confirmed and Anuj helped me to get fully refund and they took all the charges thanks Anuj
30 March 2026
Unprompted review
Reply from Cheapflyshop
Dear Customer,
Thank you for your kind feedback.
We are pleased to hear that Anuj was able to assist you effectively in resolving the issue and ensuring that your refund was processed. Your acknowledgement is greatly appreciated and will be shared with him as recognition of his efforts.
Should you require any further assistance in the future, please do not hesitate to contact us.
Best Regards,
Customer Support Department
Got great help from MR. Anuj
Well, i was stuck in the flight ticket issuance. But luckly Mr. Anuj helped me throughout and also provided some discounts for the flight ticket. Very humble and generous guy.
31 March 2026
Unprompted review
Reply from Cheapflyshop
Dear Bikash,
Thank you for sharing your feedback.
We are glad to hear that Anuj was able to assist you throughout the ticket issuance process and help resolve the matter smoothly. It is also encouraging to know that he could support you with available discounts.
Your kind words are truly appreciated and will be shared with him as recognition of his efforts.
Should you require any further assistance, please feel free to contact us.
Best Regards,
Customer Support Department
Dean was very helpful as a number of my…
Dean was very helpful as a number of my flights had been cancelled.
Very understanding. He tried his best to get me the best price and best time.
I was very grateful.
30 March 2026
Unprompted review
Reply from Cheapflyshop
Dear Jacqueline,
Thank you for your kind feedback.
We are pleased to hear that Dean was able to assist you during the disruption caused by the flight cancellations. It is encouraging to know that he provided understanding support and made every effort to secure the most suitable option in terms of pricing and schedule.
Your appreciation is truly valued and will be shared with him as recognition of his efforts.
Should you require any further assistance, please feel free to contact us.
Best Regards,
Customer Support Department
I give them zero star if there is…
I give them zero star if there is option. Customer service is totally disgusting and disappointing. They even agreed that their website information is incorrect. I bought the flights with baggage both ways even the confirmation page showed the baggage but the confirmation in the email had no baggage on one side. I called them straight away and the person on the call said we received the payment but I can’t help to check the baggage and the team member will call the next day. I got call but they refused to confirm the same tickets which i paid for. They didn’t issue the ticket but took the payment. They refused to refund as well. They asked to pay $900 extra for the one side baggage. Their website is fake and they are ripping people off. Please don’t buy tickets from them or you will loose your hard earned money.
30 March 2026
Unprompted review
Reply from Cheapflyshop
Dear Rajni,
Thank you for sharing your feedback. We sincerely regret the inconvenience and frustration caused by your experience.
At the outset, we would like to clarify that we do not engage in any misleading practices, and all bookings are processed based on the fare rules and inclusions provided at the time of confirmation. Baggage allowance may vary by sector and is always subject to airline fare conditions.
From our records, the booking was created based on the selected fare, and the final inclusions were reflected in the issued itinerary. In some cases, due to system or fare-family differences, baggage may not be included on all segments, which is determined by the airline’s policy.
We understand your concern regarding the discrepancy you observed. Please be assured that this matter has been escalated for a detailed review with the concerned department and consolidator. We are also checking the call interaction and booking flow to verify the information shared at the time of purchase.
Regarding the ticket issuance and payment, we would like to confirm that payments are secured against the booking process and e-tickets have already been sent.
We remain committed to resolving this matter fairly. Once the review is completed, we will provide you with a detailed update and the best possible resolution in accordance with the applicable terms and conditions.
We appreciate your patience and request you to allow us some time to complete the investigation.
Best Regards,
Customer Service Department
Anuj Is really helpful and find me good…
Anuj Is really helpful and find me good price for ticket.
31 March 2026
Unprompted review
Reply from Cheapflyshop
Dear Customer,
Thank you for your kind feedback.
We are delighted to hear that Anuj was able to assist you effectively and help you secure a good fare. Your appreciation is truly valued and will be shared with him as encouragement for his continued efforts.
Should you require any further assistance, please feel free to contact us.
Best Regards,
Customer Service Department
Samar was amazing in getting me best deal with convenient transits.
Samar was attentative and understanding in sorting my flights after the initial booking I made could not be confirmed. Samar patiently allowed me to make another call and discuss my travel details with family, before calling him back to confirm the changes.
31 March 2026
Unprompted review
Reply from Cheapflyshop
Dear Passenger,
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.
Best Regards,
Customer Service Team
Anna was fantastic to deal…
Anna was fantastic to deal with—friendly, professional, and genuinely pleasant. She handled my daughter’s Brisbane to Singapore flight smoothly. Highly recommended.
23 March 2026
Unprompted review
Reply from Cheapflyshop
Dear Himayu,
Thank you for your wonderful feedback.
We are delighted to hear that Anna provided you with a friendly and professional experience while assisting with your daughter’s Brisbane to Singapore flight. It is great to know that the process was handled smoothly to your satisfaction.
Your recommendation is truly appreciated and will be shared with her as recognition of her excellent service.
Should you require any further assistance, please feel free to contact us.
Best Regards,
Customer Support Department
As the uncertain situation around the…
As the uncertain situation around the Persian Gulf seems to get worse instead of better, I decided to change my travelplans.
I'll now, hopfully, see my family & many European friends later in the year.
Anna did the change of dates and I am now confirmed for a July flight instead of 31/3!
Sadly to another fee, but such is life and it would probably have cost more to cancel and start new.
30 March 2026
Unprompted review
Reply from Cheapflyshop
Dear Customer,
Thank you for sharing your feedback.
We completely understand your decision to adjust your travel plans given the current uncertainties, and we are glad to hear that Anna was able to assist you in securing an alternative travel date in July.
While we acknowledge that additional charges can be disappointing, as you rightly mentioned, rebooking often remains a more cost-effective option compared to cancelling and making a new reservation, depending on fare conditions.
We truly appreciate your understanding and flexibility in this situation. Should you need any further assistance with your upcoming travel, please do not hesitate to reach out.
Best Regards,
Customer Support Department
Awesome guidance Thankyou for your…
Awesome guidance Thankyou for your suggestions really great ful
30 March 2026
Unprompted review
Reply from Cheapflyshop
Dear Sagun,
Thank you very much for your kind feedback.
We are pleased to know that you found our guidance helpful. Your appreciation is truly valued and motivates us to continue providing the highest level of service and support.
Should you require any further assistance in the future, please do not hesitate to reach out.
Best Regards,
Customer Support Department
Emily was very helpful great service
30 March 2026
Unprompted review
Reply from Cheapflyshop
Dear Passenger,
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.
Best Regards,
Customer Service Team
Emily was a great help and very on the…
Emily was a great help and very on the ball
30 March 2026
Unprompted review
Reply from Cheapflyshop
Dear Dolores,
Thank you for your feedback.
We are pleased to hear that Emily was able to assist you promptly and efficiently. Your kind words are truly appreciated and will be shared with her.
Thank you for choosing our services.
Best Regards,
Customer Service Department
Excellent service and a very…
Excellent service and a very understanding person. Dean it s best
30 March 2026
Unprompted review
Reply from Cheapflyshop
Dear Passenger,
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.
Best Regards,
Customer Service Team
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