Chill  Reviews 5,569

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness, efficiency, and positive attitudes, making interactions pleasant and productive. Many people highlight the exceptional customer service, noting that agents are patient, professional, and dedicated to finding suitable resolutions. The service provided is often described as excellent, with consumers appreciating the quick and easy processes for policy changes and renewals. However, some customers also noted issues with response times, with a few people experiencing long wait times on the phone or delays in receiving replies to their queries. There were also occasional mentions of pricing concerns, with some finding premiums too high for certain additions to their policies.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, with many customers expressing satisfaction with the... See more

Customer service

Users describe positive interactions with customer service, often highlighting the helpfulness and efficiency... See more

Service

Customers consistently note positive experiences with service, highlighting the efficiency and... See more

Response time

People report ambiguous experiences with response times. Many customers praise swift answers, quick and... See more

Price

Consumers find price to be ambiguous. Many reviewers praise competitive pricing, excellent service, and good... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Did my home insurance renewal online realised I entered the wrong amount of home cover. Spoke with Daniel L he got my new cover amount added for me. Twice the payment link didnt work, so Daniel advise... See more

Company replied

Rated 5 out of 5 stars

Shreekar Mankame was the guy who made my day. I was very late calling (close to 5.20pm) I am in the process of changing my insurance (trading in old car) Shreekar made it a painless.. even a pleasa... See more

Company replied

Rated 5 out of 5 stars

Needed my No Claims Bonus document. I spoke with Ishika who sent the document by email within 1 minute of finishing the phonecall! Excellent service. I have been with Chill for years for my motor... See more

Company replied

Rated 5 out of 5 stars

Although I rang up about the direct debit payment date being set up incorrectly the lovely girl Hannah who took my call was so friendly, helpful and professional. She went out of her way to rectify th... See more

Company replied


Company details

  1. Insurance agency

Written by the company

Chill is one of Ireland's leading insurance brokers. We know insurance can be a drag, so we search and compare 14 different providers, so you don't have to go anywhere else. We'll take it from here!


Contact info

4.2

Great

TrustScore 4 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 78% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, Daniel was very helpful to guide me through the steps I needed to do, only took a few moments as well. Very happy with the service.

4 March 2026
Unprompted review
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Reply from Chill

Hi Diane,
Thanks for the kind words. We’re glad everything was sorted quickly and that the process was easy to follow. It’s great to hear you were happy with the service.

Thanks,
The Chill Team

Rated 5 out of 5 stars

Danial was a great help today and made…

Danial was a great help today and made everything so easy,and helped me with every little detail or questions I had,thank you.

3 March 2026
Unprompted review
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Reply from Chill

Hi John,
Thank you for the lovely feedback. We’re delighted to hear everything was made easy and that all your questions were answered along the way. We really appreciate you taking the time to share your experience.

Thanks,
The Chill Team

Rated 5 out of 5 stars

Daniel was very helpful and fast in…

Daniel was very helpful and fast in renewing my car insurance. Very pleasant and polite ! Thank you !

3 March 2026
Unprompted review
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Reply from Chill

Hi Luminita,
Thanks for your review. We’re glad to hear your renewal was handled quickly and that you had such a positive and pleasant experience.

Thanks,
The Chill Team

Rated 2 out of 5 stars

When I cancelled they withheld 48 euro…

When I cancelled they withheld 48 euro and no email to contact to complain. You have to go through their awful phone service, which takes ages to get someone. Update: they got in contact with me the day following the review and are giving me a full refund so well done to them.

3 March 2026
Unprompted review
Rated 5 out of 5 stars

I interacted with a number of staff at…Chill

I interacted with a number of staff at Chill over the last few days and I couldn’t compliment them enough,they were all so helpful. Today Irisha was so helpful in getting what I needed in a very short time and emailed same to me.
Thanks so much for everyone’s help

2 March 2026
Unprompted review
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Reply from Chill

Hi Raymond,
Thank you so much for your kind words. We’re delighted to hear you had such positive interactions with the team and that everything was sorted quickly when you needed it. We really appreciate you taking the time to share your experience.

Thanks,
The Chill Team

Rated 5 out of 5 stars

Daniel was incredibly helpful with both…

Daniel was incredibly helpful with both my car and house insurance.

2 March 2026
Unprompted review
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Reply from Chill

Hi Laura,
Thank you for your feedback. We’re glad to hear everything was handled smoothly across both your car and home insurance. We appreciate you choosing Chill.

Thanks,
The Chill Team

Rated 5 out of 5 stars

Daniel was so helpful and quick at…

Daniel was so helpful and quick at responding in order for me to renew my insurance. Thanks again Daniel 😊

2 March 2026
Unprompted review
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Reply from Chill

Hi Lisa,
Thanks for the lovely review. We’re delighted your renewal was handled quickly and efficiently. It’s great to hear everything was sorted without hassle.

Thanks,
The Chill Team

Rated 1 out of 5 stars

Expensive

Unfortunately, I have a very negative opinion of my cooperation with this company. In particular, the payments department, where you have to repeatedly ask to get your money refunded.

2 March 2026
Unprompted review
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Reply from Chill

Hi Anna,
Thanks for your review. Sorry to hear about your experience. Please share your contact details via Trustpilot (link sent) and our care team will get back to you. Thanks, The Chill Team

Rated 1 out of 5 stars

Poor customer support

I got a policy with Chill.ie back in July, and my daughter has just received her learner's permit. When I tried to add her to my policy, I was informed that my policy didn't support that because of her age.

I've now been on two separate calls to figure out what the next steps are, and it looks like I'm going to have to get a new policy, but I can't even do that today because Sales are not available. It didn't help that the last person I spoke to, though polite, made it clear that she didn't really care about my problem.

At this point, I'm ready to switch to a different insurance provider and just eat the cost of the unused premium.

28 February 2026
Unprompted review
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Reply from Chill

Hi Jonathan,
Thanks for your review. Sorry to hear about your experience. Please share your contact details via Trustpilot (link sent) and our care team will get back to you. Thanks, The Chill Team

Rated 2 out of 5 stars

Very high quoted prices. Will not proceed further.

The process of entering the details to get a quote was simple, similar to other insurance companies and portals.

The prices were unrealistically high compared to the competition (in the order of 3x-4x) for a driver with reasonable car and 10+ NCD. I won't be purchasing through Chill.

27 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent and courteous service

I renewed my motor policy this morning..A very, very helpful Daniel steered me through the process wirh a minimum of fuss and a courteous manner. I am delighted to report an excellent service - and an excellent quote. Well done Daniel.

27 February 2026
Unprompted review
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Reply from Chill

Hi Jane,
Thank you for such a lovely review. We’re delighted to hear your renewal was handled smoothly and that everything was explained clearly and courteously. It’s great to know you were happy with both the service and the quote.

Thanks,
The Chill Team

Rated 5 out of 5 stars

I need to renew my insurance

I need to renew my insurance, I went throw the chat, everything was smoothly and precise!! Good service Daniel

27 February 2026
Unprompted review
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Reply from Chill

Hi Catalin,
Thanks for your feedback. We’re glad to hear the chat process was smooth and precise, and that everything was sorted efficiently for your renewal.

Thanks,
The Chill Team

Rated 5 out of 5 stars

Insurance renewal

I needed to amend my insurance renewal with Daniel. He was extremely helpful and efficient, the whole process was very simple

27 February 2026
Unprompted review
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Reply from Chill

Hi ST.
Thank you for taking the time to share your experience. We’re pleased to hear your renewal amendment was handled quickly and that the process was simple and stress-free.

Thanks,
The Chill Team

Rated 5 out of 5 stars

Insurance cover

Had to change car insurance 2 weeks away Ursula was so helpful and kind also renewed my car insurance today so easy .thank you again

26 February 2026
Unprompted review
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Reply from Chill

Hi Deirdre,
Thank you for your lovely review. We’re delighted to hear everything was handled smoothly and that your renewal was made easy. It’s great to know you felt supported throughout.

Thanks,
The Chill Team

Rated 5 out of 5 stars

always great service

always great service, and easy to renew each year. Daniel was fantastic today!

26 February 2026
Unprompted review
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Reply from Chill

Hi SH,
Thanks so much for your continued support. We’re really pleased to hear renewing each year has been straightforward and that you had another positive experience.

Thanks,
The Chill Team

Rated 5 out of 5 stars

Great service

Great service, had to make changes to my policy and used the Chat options for convenience as I was in work and couldn't call. Policy changes made quickly and efficiently by rep Aaron and new pricing provided remained competitive. Thanks for your help Aaron!

26 February 2026
Unprompted review
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Reply from Chill

Hi Maura,
Thank you for sharing your experience. We’re glad the chat option made it convenient to update your policy and that everything was sorted quickly and efficiently. Delighted to hear you remained happy with the pricing too.

Thanks,
The Chill Team

Rated 5 out of 5 stars

Shreekar was very helpful- went through…

Shreekar was very helpful- went through all options available and got me a great price on my car insurance. Excellent customer service!

25 February 2026
Unprompted review
Chill  logo

Reply from Chill

Hi J,
Thank you for the great feedback. We’re delighted to hear all your options were clearly explained and that you secured a strong price. Excellent customer service is always our aim.

Thanks,
The Chill Team

Rated 5 out of 5 stars

Shreekar Mankame was excellent on the…

Shreekar Mankame was excellent on the phone

25 February 2026
Unprompted review
Chill  logo

Reply from Chill

Hi,
Thanks for your review. We’re really pleased to hear you had such a positive experience and appreciate you taking the time to share it.

Thanks,
The Chill Team

Rated 5 out of 5 stars

Great customer service

Fantastic to deal with. Quick and easy process to get what I needed and Ishika was very helpful. Also wasn't on hold too long. Documents requested were sent to me almost instantly.

25 February 2026
Unprompted review
Chill  logo

Reply from Chill

Hi,
Thank you for your kind words. We’re glad everything was handled quickly and efficiently and that the documents were sent through without delay. Great to hear the wait time was minimal too.

Thanks,
The Chill Team

Rated 5 out of 5 stars

Chill Chat is a great option

Couldn't log in on the Chill website so used the Chat tool to renew my house insurance. Aaron helped me out and the whole process just took a few minutes. Great option. Thank you Aaron!

25 February 2026
Unprompted review
Chill  logo

Reply from Chill

Hi Shelia,
Thanks for sharing your experience. We’re delighted the chat option made renewing quick and easy, especially when logging in wasn’t working. It’s great to know it was sorted in just a few minutes.

Thanks,
The Chill Team

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