Did my home insurance renewal online realised I entered the wrong amount of home cover. Spoke with Daniel L he got my new cover amount added for me. Twice the payment link didnt work, so Daniel advise... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Shreekar Mankame was the guy who made my day. I was very late calling (close to 5.20pm) I am in the process of changing my insurance (trading in old car) Shreekar made it a painless.. even a pleasa... See more
Company replied
Needed my No Claims Bonus document. I spoke with Ishika who sent the document by email within 1 minute of finishing the phonecall! Excellent service. I have been with Chill for years for my motor... See more
Company replied
Although I rang up about the direct debit payment date being set up incorrectly the lovely girl Hannah who took my call was so friendly, helpful and professional. She went out of her way to rectify th... See more
Company replied
Company details
Written by the company
Chill is one of Ireland's leading insurance brokers. We know insurance can be a drag, so we search and compare 14 different providers, so you don't have to go anywhere else. We'll take it from here!
Contact info
Chill Insurance House, Ravenscourt Office Park, Sandyford, Dublin 18, Dublin, Ireland
- +353 1 400 3400
- hello@chill.ie
- chill.ie
4.2
Great
6K reviews
Replied to 78% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Had car and van insurance with chill …
Had car and van insurance with chill it this year was o er 200 euros more,
And when called was pretty much laughed at,
Terrible company and bad customer service
6 March 2026
Unprompted review
Great Response Time
Very good response times, very polite, great customer service would recommend! Daniel was great!!!
6 March 2026
Unprompted review
Reply from Chill
Hi Scott,
Thank you for your review. We’re really pleased to hear you found the service polite, responsive and helpful. It’s great to know you’d recommend us.
Thanks,
The Chill Team
Great experience with Daniel
Great experience with Daniel , looking after my renewal car insurance through the chat .
Really appreciated 💯
6 March 2026
Unprompted review
Reply from Chill
Hi Craig,
Thanks for sharing your experience. We’re glad your renewal was handled smoothly through the chat service and that everything was sorted quickly.
Thanks,
The Chill Team
Sterling Job from Daniel.
Great work from Daniel, made this a pretty easy renewal.Sterling work.
6 March 2026
Unprompted review
Reply from Chill
Hi KC,
Thank you for the lovely feedback. We’re delighted to hear your renewal was made easy and straightforward.
Thanks,
The Chill Team
Daniel gave great customer service…
Daniel gave great customer service today! Clear concise information and guidance on all the options. Well done Daniel.
6 March 2026
Unprompted review
Reply from Chill
Hi Davina,
Thank you for your review. We’re pleased to hear everything was clearly explained and that you received helpful guidance on your options.
Thanks,
The Chill Team
Daniel was very informative and helpful…
Daniel was very informative and helpful in answering my queries over webchat. The whole exchange was efficient and with additional discounts deducted from my quote, I had the car insured in no time at all.
6 March 2026
Unprompted review
Reply from Chill
Hi Hayley,
Thank you for taking the time to share your experience. We’re glad the process was efficient and that everything was sorted quickly for you.
Thanks,
The Chill Team
Daniel was prompt and helpful.
6 March 2026
Unprompted review
Reply from Chill
Hi Karl,
Thank you for the kind words. We’re delighted to hear everything was handled promptly and efficiently.
Thanks,
The Chill Team
Jordan Hanley dealt with my renewal and…
Jordan Hanley dealt with my renewal and was amazing, his relationship skills, response times and willingness to help are 2nd to none, really great experience and would not go anywhere else due to the experience Jordan provided.
5 March 2026
Unprompted review
Reply from Chill
Hi Gavin,
Thank you so much for the wonderful feedback. We’re delighted to hear your renewal experience was such a positive one and that everything was handled smoothly. It’s great to know you felt so well supported.
Thanks,
The Chill Team
I have used Chill in the past to good…
I have used Chill in the past to good effect. This time around, however - booking home insurance was onerous due to Close Brothers Finance wanting all sorts of personal information - for around five-hundred quid Direct Debit! All said about a dozen emails back and forth asking for this & that! So we cancelled it.
Also, you may see that Chill level a whopping 11% interest on any (all) of the prospective Insurance Providers with Direct Debit. But if you go to some of the providers actual website its around 6%! Shame!!!
20 February 2026
Unprompted review
Very efficent service from Renato at…
Very efficent service from Renato at Chill.
5 March 2026
Unprompted review
Reply from Chill
Hi Geoff,
Thank you for taking the time to leave a review. We’re really pleased to hear you received efficient service and that everything was handled quickly for you.
Thanks,
The Chill Team
Good experience dealing with Daniel…
Good experience dealing with Daniel over chat
5 March 2026
Unprompted review
Reply from Chill
Hi John,
Thanks for your feedback. We’re glad to hear you had a good experience using the chat service and that everything was sorted smoothly.
Thanks,
The Chill Team
Daniel was great to deal with very…
Daniel was great to deal with very helpful
5 March 2026
Unprompted review
Reply from Chill
Hi Jennifer,
Thank you for the kind words. We’re delighted to hear everything was handled helpfully and efficiently.
Thanks,
The Chill Team
very poor response time to calls
very poor response time to calls. no opportunity to leave your number for a call back. Chill need to do better than this
5 March 2026
Unprompted review
Reply from Chill
Hi ML,
Thanks for your review. Sorry to hear about your experience. Please share your contact details via Trustpilot (link sent) and our care team will get back to you. Thanks, The Chill Team
Thanks to Daniel for great customer…
Thanks to Daniel for great customer service. It was smooth process. He is kind and honest.
5 March 2026
Unprompted review
Reply from Chill
Hi,
Thank you for sharing your experience. We’re pleased to hear the process was smooth and that you felt well supported throughout.
Thanks,
The Chill Team
Reply from Chill
Hi Ken,
Thanks for the great review! We’re delighted to hear you had such a positive experience.
Thanks,
The Chill Team
I spoke to Shannon and I was very…
I spoke to Shannon and I was very impressed with how my enquiry was handled. Very efficiently promptly and politely. Thank you very much
John
4 March 2026
Unprompted review
Reply from Chill
Hi John,
Thank you for your kind feedback. We’re delighted to hear your enquiry was handled efficiently and politely. We really appreciate you taking the time to share your experience.
Thanks,
The Chill Team
excellent service
Daniel was excellent throughout with the messages and with the phone call he explained everything very well and was great at communicating everything to me he even stayed on the call with me even do he should have been finished
4 March 2026
Unprompted review
Reply from Chill
Hi Elizabeth,
Thank you for the great review. We’re glad everything was clearly explained and that you felt supported throughout the process. It’s lovely to hear you had such a positive experience.
Thanks,
The Chill Team
Dealt with Daniel and he was excellent
Dealt with Daniel and he was excellent. A fast and efficient service. Couldn't have been easier. Thanks Daniel.
4 March 2026
Unprompted review
Reply from Chill
Hi Alan,
Thanks for your feedback. We’re pleased to hear the service was fast and efficient and that everything was straightforward to complete.
Thanks,
The Chill Team
Quick
Quick, efficient and very competitive. Thanks Daniel for the support.
4 March 2026
Unprompted review
Reply from Chill
Hi Daniel,
Thank you for your review. We’re delighted to hear you found the service quick, efficient and competitive. We appreciate you sharing your experience.
Thanks,
The Chill Team
Excellent customer service
Excellent customer service, Daniel was very helpful to guide me through the steps I needed to do, only took a few moments as well. Very happy with the service.
4 March 2026
Unprompted review
Reply from Chill
Hi Diane,
Thanks for the kind words. We’re glad everything was sorted quickly and that the process was easy to follow. It’s great to hear you were happy with the service.
Thanks,
The Chill Team
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