My call to the company yesterday was exactly as a call should be & rarely is! The phone was answered promptly to the correct department I didn’t have to resubmit my details endless times I got my ro... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
A pleasant annual security alarm service. The technician arrived in good time of our AM slot of 8am-1pm. He wore shoe covers and respected our home by putting back anything he had to move to acces... See more
Company replied
Steve has been coming for several years. It is nice to see the same face when an engineer is visiting my home. He is polite, efficient and I feel safe having him in my house. Problems in the past,... See more
Company replied
An unforeseen event meant that my booked appointment had to be altered. I was contacted by Graeme who kept me informed and went above and beyond to ensure that my routine service was still carried ou... See more
Company replied
Company details
- Security System Installer
- also in
- Fire alarm supplier
- Fire protection equipment supplier
- Security equipment
- Security service
Written by the company
Chubb is a leading provider of fire safety and security solutions and services for customers worldwide. We have been protecting people and assets for over 200 years. Today, our employees in 200+ branches in 17 countries work to make the world safer, protect people and provide peace of mind. Our fire, security and monitoring services cover more than 1.0 million sites around the world. Chubb is a part of APi Group, a global, market-leading business services provider of safety and speciality services in over 500 locations worldwide.
Contact info
Chubb House, Shadsworth Road, BB1 2PR, Blackburn, United Kingdom
- 03448791740
- UK_CustomerVoice@chubbfs.com
- chubbfs.com/uk-en
4.8
Excellent
11k reviews
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Engineer was excellent
Engineer was excellent, professional and super customer service skills 5 *
2 October 2026
Reply from Chubb Fire & Security UK
Dear Richard,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Gurdip,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Dayvd is an assets to your company
Dayvd is an assets to your company, very professional
2 October 2026
Reply from Chubb Fire & Security UK
Dear Arlo,
Thank you for your wonderful review for Dayvd! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
five star service
2 October 2026
Reply from Chubb Fire & Security UK
Dear Valued Customer,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Called the helpdesk for support with…
Called the helpdesk for support with gathering some information regarding site visits. All staff were extremely helpful and were able to assist with gaining this information very quickly. Thank you!
2 October 2026
Unprompted review
Reply from Chubb Fire & Security UK
Dear Valued Customer,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
It was the weekend and I was about to…
It was the weekend and I was about to go out when the alarm went off twice after I had closed the door. An engineer arrived within about 3 hrs and sorted the problem. He was very polite and cheerful
27 September 2026
Reply from Chubb Fire & Security UK
Dear Doreen,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Great service
1 October 2026
Reply from Chubb Fire & Security UK
Dear Chris,
Thank you for your positive feedback! We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Best wishes,
The Chubb Fire and Security Team
Simples!
Easily got through to a real person
Simple verification
Routine appointment booked
Friendly and competent call handler
1 October 2026
Unprompted review
Reply from Chubb Fire & Security UK
Dear Jeff,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Engineer always telephones beforehand…
Engineer always telephones beforehand and is happy to re-arrange time if I need to go out.
24 September 2026
Reply from Chubb Fire & Security UK
Dear Peter,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear David,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
We had our hall fire extinguishers…
We had our hall fire extinguishers tested by Chubb and we needed three changing due to age. All done by Steven quickly and efficiently, and was happy to advise on any issues we had.
30 September 2026
Reply from Chubb Fire & Security UK
Dear Peter,
We appreciate your kind words! It's great to hear that our engineer was able to complete the work quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
Professional Service
Jose offers a very professional and well executed service. Its always a pleasure to work with him.
1 October 2026
Reply from Chubb Fire & Security UK
Dear Kevin,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service that you consistently receive. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Thoroughly efficient Service
Alan was on time, friendly and efficient
Got on with the service, respected our property and finished in good time
1st class service.
1 October 2026
Reply from Chubb Fire & Security UK
Dear Grahame,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
So pleased to speak to a real person
I spoke to Faimeda at Chubb Fire Security Ltd who was very helpful. It was good to speak to a real person after speaking to AI at different company.
1 October 2026
Unprompted review
Reply from Chubb Fire & Security UK
Dear Anne,
We appreciate your kind words! It's great to hear that our customer service team was able to assist you quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
Prompt personal excellent service
1 October 2026
Reply from Chubb Fire & Security UK
Dear James,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Valued Customer,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
The service engineer arrive at the time…
The service engineer arrive at the time given and explained the reason for changing one of extinguishers. also the booking was easy
1 October 2026
Reply from Chubb Fire & Security UK
Dear Bill,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our team and the seamless service received. Your feedback means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Good planning and polite communication…
Good planning and polite communication with the operative.
24 September 2026
Reply from Chubb Fire & Security UK
Dear John,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Very professional
Very professional. A pleasure to have on site. I have called with an issue with the alarm in the past and he has helped me resolve this.
1 October 2026
Reply from Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Very efficient engineer
24 September 2026
Reply from Chubb Fire & Security UK
Dear Dr Carlyle,
We are delighted to hear such positive feedback for our engineer! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
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