CitySprint - Manchester Reviews 

1,244
TrustScore 5 out of 5

4.9

Unit 500 Metroplex Business Park, Salford Quays, M50 2UE Manchester, Lancashire, GB


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Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Excellent service from CitySprint from start to finish. Communication was outstanding throughout, with regular updates on my delivery. I was able to track my order in real time, see exact... See more

Company replied

Rated 5 out of 5 stars

Order arrived in the time frame but sooner than I expected, which was good. The driver carried the boards around the side of the house for me, everything in good order, pleasant driver, nice and polit... See more

Company replied

Rated 5 out of 5 stars

Arrived in perfect time and the driver was very helpful. He made sure my flooring was placed in a convenient place. The courier who delivered my parcel was M039 from the Manchster Service Centre.

Company replied

Rated 5 out of 5 stars

Big shoutout to the lovely Sohail (M101) who delivered my tiles today! He was friendly, professional, and handled everything with real care. Delivery was smooth, right on time, and he made the whole e... See more

Company replied


Company details

  1. Courier service
  2. Courier and Delivery Service
  3. Delivery Service
  4. Logistics service

Written by the company

CitySprint is the UK's leading same day distribution network offering same day and overnight courier services, as well as covering your logistics and international requirements on a 24/7 basis.


Contact info

  • Unit 500 Metroplex Business Park, Salford Quays, M50 2UE, Manchester, Lancashire, United Kingdom

  • 0161 8779348

4.9

Excellent

TrustScore 5 out of 5

1k reviews

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4.9

All reviews

(1,244)

2,642 reviews in the last 12 months

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Rated 5 out of 5 stars

Man who’ve dropped it off was friendly…

Man who’ve dropped it off was friendly and helped me take the panels to the back garden.

M039 was his number

28 May 2026
Unprompted review
CitySprint - Manchester logo

Reply from CitySprint - Manchester

We are so glad to hear our colleague provided excellent service and helped you with the panels. We appreciate your kind words!

Rated 5 out of 5 stars

Great service ,delivered on time by a…

Great service ,delivered on time by a nice gentleman.nothing was to much trouble.His no was M039

28 May 2026
Unprompted review
CitySprint - Manchester logo

Reply from CitySprint - Manchester

We're so glad to hear your delivery was on time and that our service was excellent. We appreciate your positive feedback!

Rated 5 out of 5 stars

Miel schail is a valued member of your…

Miel schail is a valued member of your courier team, very polite and helpful and great service

20 May 2026
Unprompted review
CitySprint - Manchester logo

Reply from CitySprint - Manchester

We're happy to hear our courier was polite and helpful, providing great service! We appreciate your positive feedback.

Rated 5 out of 5 stars

Great garden DIY

Today, Tom Milid,he delivered to me my 1st time of shopping with wicks, very helpful, well matured and happy chappie, 100% great asset to your company 😀

13 May 2026
Unprompted review
CitySprint - Manchester logo

Reply from CitySprint - Manchester

We're happy to hear that your first shopping experience was great! It's wonderful to know that the team member was helpful. We appreciate your positive feedback!

Rated 5 out of 5 stars

MO39 from Manchester Service Centre at…

MO39 from Manchester Service Centre at CitySprint delivered my purchase. He was punctual, respectful and did a thoroughly professional job. 5 star courier!

9 May 2026
Unprompted review
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Reply from CitySprint - Manchester

We're happy to hear that the courier was punctual and respectful. We appreciate your positive feedback regarding the delivery service; it means a lot to us.

Rated 5 out of 5 stars

Excellent courier!

The delivery was within the time window, the courier was friendly and very professional asking the best place to leave the large items in my order. Can’t fault the guy M039

9 May 2026
Unprompted review
CitySprint - Manchester logo

Reply from CitySprint - Manchester

We're happy to hear that the delivery was within the expected time! We appreciate your positive feedback regarding the courier's friendly and professional service in asking the best place to leave your items.

Rated 1 out of 5 stars

Useless Company 0 stars

As others have mentioned this is a terrible, terrible company. Almost the worst delivery service ever, slightly better than DHL.

Let me explain, we had tiles delivered.

When I asked for tiles to be left around the back the delivery driver flatly refused and basically told me where he would leave them.

Extremely unfriendly and unhelpful delivery driver.

Dissatisfied to say the least - for any company using these guys as your delivery, I would suggest you don’t you’re really letting yourselves down.

6 May 2026
Unprompted review
CitySprint - Manchester logo

Reply from CitySprint - Manchester

We appreciate you sharing your delivery experience. We're sorry to hear the driver was unhelpful and didn't meet your expectations regarding the tile placement. We'll address this to improve our service. We have also reached out to you privately to get some more details about the job you have referred to, so that we can investigate the failings. Thanks for your feedback.

Rated 5 out of 5 stars

Great polite service

MLol Sohail was on time with the delivery, he was polite, courteous and helpful and put the goods where i requested 😉.

6 May 2026
Unprompted review
CitySprint - Manchester logo

Reply from CitySprint - Manchester

We're happy to hear that our delivery driver was on time, polite, courteous, and helpful and placed your goods where you needed them. We appreciate your positive feedback!

Rated 5 out of 5 stars

Extremely polite and willing to assist…

Extremely polite and willing to assist and put the materials where I wanted.
Excellent service everytime ive had deliveries.

5 May 2026
Unprompted review
CitySprint - Manchester logo

Reply from CitySprint - Manchester

We're happy to hear that our delivery was excellent, and our driver was polite and willing to assist you by placing the materials where you wanted them.

Rated 5 out of 5 stars

My parcel was delivered by M039 today

My parcel was delivered by M039 today, lovely and polite man, he also brought the item in for me as it was big.
Thank you.

4 May 2026
Unprompted review
CitySprint - Manchester logo

Reply from CitySprint - Manchester

We're happy to hear that our delivery driver was lovely and polite and brought the large item inside for you. We appreciate you taking the time to share your positive feedback!

Rated 5 out of 5 stars

I've always experienced great service

I've always experienced great service. I've been allocated M039 and he is really great

2 May 2026
Unprompted review
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Reply from CitySprint - Manchester

We're happy to learn that you consistently receive great service and that our employee is really great. We appreciate your positive feedback!

Rated 5 out of 5 stars

Kept updated with tracking + emails

Kept updated with tracking + emails, delivered in given timeframe anddelivery to safe place is a great option, driver friendly + courteous ( Miol Sohail ) all good thanks

1 May 2026
Unprompted review
CitySprint - Manchester logo

Reply from CitySprint - Manchester

We're happy to hear you were updated with tracking and emails, and that the delivery was within the given timeframe. We appreciate your feedback regarding the safe place option and the driver's friendly, courteous service!

Rated 5 out of 5 stars

Big shoutout to the lovely Sohail…

Big shoutout to the lovely Sohail (M101) who delivered my tiles today! He was friendly, professional, and handled everything with real care. Delivery was smooth, right on time, and he made the whole experience stress-free. It’s rare to come across service that genuinely stands out, but this definitely did. Thanks again—you made a boring delivery feel like a great interaction!

1 May 2026
Unprompted review
CitySprint - Manchester logo

Reply from CitySprint - Manchester

We're happy to hear the delivery was a great experience! It's wonderful knowing the friendly and professional service stood out and made everything stress-free. We appreciate you sharing your positive feedback!

Rated 5 out of 5 stars

Arrived during the indicated time slot

Arrived during the indicated time slot, item secured in the rear of the delivery van to ensure it would get damage, driver Mlel Sohail was polite and unloaded the boards in the prepared area.

30 April 2026
Unprompted review
CitySprint - Manchester logo

Reply from CitySprint - Manchester

We're happy to hear that your delivery arrived within the expected time! We appreciate your positive feedback regarding the care taken to secure your item and the driver's polite service in unloading it in your prepared area. Thank you!

Rated 5 out of 5 stars

The delivery man was very helpful and…

The delivery man was very helpful and professional
His name is mlol sohail

29 April 2026
Unprompted review
CitySprint - Manchester logo

Reply from CitySprint - Manchester

We're happy to hear that you had a positive experience with our delivery service. We appreciate your kind words about our helpful and professional team member!

Rated 5 out of 5 stars

Excellent

Great service

29 April 2026
Unprompted review
CitySprint - Manchester logo

Reply from CitySprint - Manchester

We appreciate the positive feedback.

Rated 5 out of 5 stars

Deliver driver Mlel Sohail was very…

Deliver driver Mlel Sohail was very helpful and arrived within the allocated time

28 April 2026
Unprompted review
CitySprint - Manchester logo

Reply from CitySprint - Manchester

Hi Janet, thanks so much for taking the time to leave this feedback. We're delighted that everything went ok and you found our courier helpful!

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