CitySprint - Manchester Reviews 

1,247
TrustScore 5 out of 5

4.9

Unit 500 Metroplex Business Park, Salford Quays, M50 2UE Manchester, Lancashire, GB


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Rated 5 out of 5 stars

Very pleasant delivery driver who carried the goods upto the front door. An excellent ambassador for City Sprint.M039.

Company replied

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Excellent service from CitySprint from start to finish. Communication was outstanding throughout, with regular updates on my delivery. I was able to track my order in real time, see exact... See more

Company replied

Rated 5 out of 5 stars

Order arrived in the time frame but sooner than I expected, which was good. The driver carried the boards around the side of the house for me, everything in good order, pleasant driver, nice and polit... See more

Company replied

Rated 5 out of 5 stars

Arrived in perfect time and the driver was very helpful. He made sure my flooring was placed in a convenient place. The courier who delivered my parcel was M039 from the Manchster Service Centre.

Company replied


Company details

  1. Courier service
  2. Courier and Delivery Service
  3. Delivery Service
  4. Logistics service

Written by the company

CitySprint is the UK's leading same day distribution network offering same day and overnight courier services, as well as covering your logistics and international requirements on a 24/7 basis.


Contact info

  • Unit 500 Metroplex Business Park, Salford Quays, M50 2UE, Manchester, Lancashire, United Kingdom

  • 0161 8779348

4.9

Excellent

TrustScore 5 out of 5

1k reviews

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4.9

All reviews

(1,247)

2,668 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent

Great service

29 April 2026
Unprompted review
CitySprint - Manchester logo

Reply from CitySprint - Manchester

We appreciate the positive feedback.

Rated 5 out of 5 stars

Deliver driver Mlel Sohail was very…

Deliver driver Mlel Sohail was very helpful and arrived within the allocated time

28 April 2026
Unprompted review
CitySprint - Manchester logo

Reply from CitySprint - Manchester

Hi Janet, thanks so much for taking the time to leave this feedback. We're delighted that everything went ok and you found our courier helpful!

Rated 5 out of 5 stars

Extremely helpful courier thank you!

Extremely helpful courier thank you! MO39 was the courier and he was very helpful thank you :)

7 April 2026
Unprompted review
CitySprint - Manchester logo

Reply from CitySprint - Manchester

We're happy to hear that our courier was extremely helpful and provided you with a great delivery experience. We appreciate your positive feedback!

Rated 5 out of 5 stars

Delivered on time

Delivered on time, easy to track and a pleasant and helpful delivery driver

8 April 2026
Unprompted review
CitySprint - Manchester logo

Reply from CitySprint - Manchester

We're happy to hear that our delivery was on time and easy to track, and that our driver was pleasant and helpful!

Rated 5 out of 5 stars

Mlol Sohail did a great job

Mlol Sohail did a great job. On time, was friendly and delivered heavy gravel bags to just the place I wanted them on my drive. Whats not to like!

7 April 2026
Unprompted review
CitySprint - Manchester logo

Reply from CitySprint - Manchester

We're happy to hear that our delivery was on time and that our courier was friendly and helpful, placing the heavy bags where you wanted them. We appreciate your feedback!

Rated 5 out of 5 stars

Fence panel delivery

Tracking for my order from Wickes was reliable and accurate. In fact my delivery was ahead of schedule. A friendly, helpful driver

7 April 2026
Unprompted review
CitySprint - Manchester logo

Reply from CitySprint - Manchester

We're happy to hear that the order tracking was reliable and accurate! It's great to know our delivery arrived ahead of schedule and the driver was friendly and helpful.

Rated 5 out of 5 stars

Friendly and very helpful young man

Friendly and very helpful young man, thank you for going the extra mile

7 April 2026
Unprompted review
CitySprint - Manchester logo

Reply from CitySprint - Manchester

We're so glad to hear that our employee was friendly and helpful, going the extra mile for you! We appreciate your positive feedback.

Rated 1 out of 5 stars

Absolutely worse service

Absolutely worse service I've ever experienced time slot was 11am 3pm it's now gone 5 for the last hour it's showing on tracking as 2 stop and still on 2 stops and is miles away be at last another hour or more that's if it actually gets here

7 April 2026
Unprompted review
CitySprint - Manchester logo

Reply from CitySprint - Manchester

We regret that our service did not meet your expectations and apologize for the delay. We appreciate your feedback and will investigate the delivery issues you encountered. We will now request your personal information.

Rated 5 out of 5 stars

Great service

The delivery was on time. The delivery guy (M039) was very friendly and professional and treated the order with care. Asked us exactly where we wanted it to put.

7 April 2026
Unprompted review
CitySprint - Manchester logo

Reply from CitySprint - Manchester

We're happy to hear that our team member was friendly and professional and handled your order with care! We appreciate you taking the time to share your positive experience and feedback.

Rated 5 out of 5 stars

Extremely smooth delivery of my tiles…

Extremely smooth delivery of my tiles with a very helpful driver. He helped me unload them round the back of my house. A huge, heavy load and he was only too happy to help me out by unloading them all himself. Driver M039.

6 April 2026
Unprompted review
CitySprint - Manchester logo

Reply from CitySprint - Manchester

We're happy to hear that the driver was so helpful with unloading your heavy delivery. It's great to know that you had such a smooth experience. We appreciate you sharing your positive feedback.

Rated 5 out of 5 stars

M039

M039
Very friendly and helpful driver, I would not hesitate to use again.
Great communication regarding delivery time.

6 April 2026
Unprompted review
CitySprint - Manchester logo

Reply from CitySprint - Manchester

We're happy to hear the driver was so helpful and friendly! It's great to know you were pleased with the delivery communication. Thank you for your positive feedback.

Rated 5 out of 5 stars

The courier was friendly, polite and helpful

The courier was friendly, polite and helpful.
Our delivery was not light, 10 sheets of plasterboard and a door.
I would definitely recommend Wicks delivery.
The courier was M039 Manchester service centre .

10/10 for service.
Thank you

6 April 2026
Unprompted review
CitySprint - Manchester logo

Reply from CitySprint - Manchester

We're happy to hear that the courier was friendly, polite, and helpful when delivering your heavy items. We appreciate your recommendation of our delivery service and thank you for your 10/10 rating!

Rated 5 out of 5 stars

Very polite and helpful driver

Very polite and helpful driver, M039. Excellent service 10/10

6 April 2026
Unprompted review
CitySprint - Manchester logo

Reply from CitySprint - Manchester

We're delighted to hear that our driver was polite and helpful! We appreciate your positive feedback on the excellent service you received.

Rated 5 out of 5 stars

Driver (Sohail) went above and beyond…

Driver (Sohail) went above and beyond today whilst delivering sone tiles for me. I live up steps and despite Wickes informing me it wouldnt be a problem, one driver carrying 26 boxes of 25kg tiles up steps would have been too much for one guy to do alone. I had to initially refuse the order and was about to ring Wickes when the driver knocked back on and suggested driving around the back and unloading them into the back garden…. which still involved a couple of steps…. but he did this no problem and i was very grateful to him as i would have had no other way of getting my tiles for my new bathroom. Thank you so much :-)

6 April 2026
Unprompted review
CitySprint - Manchester logo

Reply from CitySprint - Manchester

We're so glad to hear that the delivery went well. We appreciate you taking the time to share your positive experience. It's great to know that the driver was so helpful in getting your tiles to you. Thank you!

Rated 5 out of 5 stars

A good service

Both people where pleasant and helpful placing items where needed as been older they had to be within reach it was a good experience parcel delivered by MO39 thanks guys

4 April 2026
Unprompted review
CitySprint - Manchester logo

Reply from CitySprint - Manchester

We're happy to hear that our team members were pleasant and helpful in placing your items where needed. We appreciate your positive feedback regarding your delivery experience. Thank you!

Rated 5 out of 5 stars

Experience was fantastic

Experience was fantastic. Delivered promptly and friendly gents. M039

4 April 2026
Unprompted review
CitySprint - Manchester logo

Reply from CitySprint - Manchester

We're happy you had a fantastic experience with our prompt delivery and friendly team. Thank you for your positive feedback!

Rated 5 out of 5 stars

Arrived a bit earlier than expected but…

Arrived a bit earlier than expected but that was great for me pleasant and helpful driver MO39

31 March 2026
Unprompted review
CitySprint - Manchester logo

Reply from CitySprint - Manchester

We're happy to hear that your delivery arrived early and that the driver was pleasant and helpful. Thank you for your positive feedback; we appreciate it!

Rated 5 out of 5 stars

Spot on thank you!!

Driver (M039) was on time according to the text message/email I got. The driver was very helpful and brought the fence panels down the side of the house for me. Couldn’t have asked for anything more. Thank you.

30 March 2026
Unprompted review
CitySprint - Manchester logo

Reply from CitySprint - Manchester

We're happy to hear that the delivery was punctual and that the driver was so helpful in bringing the fence panels to your preferred location. Thank you for your positive feedback!

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