CitySprint Reviews 

18,034
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 2,784 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the exceptional staff, describing them as friendly, cheerful, and incredibly helpful, often going the extra mile to assist with heavy items or specific placement requests. The delivery service receives high praise for its efficiency, reliability, and excellent communication, ensuring a smooth and positive experience for most people. However, some customers also noted occasional delivery delays, with items arriving later than expected or not showing up within the promised timeframe. Additionally, a few people experienced issues with the tracking system, finding it inaccurate or unhelpful in providing real-time updates.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising drivers for being friendly, helpful,... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising drivers for their politeness,... See more

Service

Clients share positive opinions on service, consistently describing it as quick, helpful, and efficient.... See more

Order

Consumers find order to be positive, with many praising the helpfulness of delivery drivers who went above... See more

Product

Reviewers highlight positive aspects of product, particularly the helpfulness of delivery personnel with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Friendly, cheerful courier who delivered 5 large wooden boards, as per order. He put them where I asked him to with no problem. Courier parked sensibly. Happy with delivery service and courier. Good... See more

Company replied

Rated 5 out of 5 stars

Courier LS38 was so helpful, bringing really heavy bags of garden materials and placing them where I needed - meaning I don't have to move myself (very helpful at eight months pregnant!) - great servi... See more

Company replied

Rated 5 out of 5 stars

LD23 was great, he identified right away we were going to struggle to leave the plasterboard in my downstairs room due to the furniture arrangement. Instead when I asked him to leave it on the stairs,... See more

Company replied

Rated 5 out of 5 stars

Had my Wickes ordered by City sprint driver Kevin PL37. Kevin went above and beyond and took the heavy bags of bark chippings directly to my back garden. Kevin was polite and respectful of my proper... See more

Company replied


Company details

  1. Courier service
  2. Courier and Delivery Service
  3. Delivery Service
  4. Logistics service

Written by the company

CitySprint is the UK's leading same day distribution network offering same day and overnight courier services, as well as covering your logistics and international requirements on a 24/7 basis.


Contact info


4.9

Excellent

TrustScore 5 out of 5

18k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.9

All reviews

(18,034)

2,558 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Driver was great he delivered the goods…

Driver was great he delivered the goods to the door really appreciated his help and it was very hot. Thank you

13 July 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're so glad to hear that our driver was helpful and delivered your goods to the door, especially given the hot weather. We appreciate your positive feedback!

Rated 5 out of 5 stars

The courier who delivered to me today…

The courier who delivered to me today today was very helpful and polite😊
Card ref NH42

13 July 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're so happy to hear that your delivery experience was positive and that our courier was helpful and polite. We appreciate your kind feedback!

Rated 5 out of 5 stars

Helpful, friendly delivery guy.

The driver apologised for being a few mins later. Careful with my delivery, polite and sociable. Good guy.

13 July 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're so glad to hear our driver was polite, sociable, and careful with your delivery, even when running a few minutes late. We appreciate your positive feedback!

Rated 5 out of 5 stars

On time and very friendly and…

On time and very friendly and professional driver👍

13 July 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're so happy to hear that your delivery was on time and our driver was friendly and professional! We appreciate your positive feedback very much.

Rated 5 out of 5 stars

Incredibly helpful driver

The driver (M039) was incredibly helpful and polite! Excellent service!

13 July 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're so glad to hear that our driver was incredibly helpful and polite! We appreciate your positive feedback on the excellent service you received.

Rated 5 out of 5 stars

Excellent communication regarding…

Excellent communication regarding delivery. Brilliant delivery driver (M039) very friendly and helpful.

13 July 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're so glad to hear about the excellent communication regarding your delivery and that our driver was friendly and helpful! We appreciate your positive feedback.

Rated 5 out of 5 stars

The driver was very helpful and…

The driver was very helpful and confirmed everything has been delivered. Driver code M039

13 July 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're delighted to hear that your delivery was confirmed and that the driver was very helpful. Thank you for taking the time to share your positive feedback!

Rated 5 out of 5 stars

Friendliness is important (NH42)

This lovely chap came to my house on Wednesday 8th. I asked him to place the large object inside my home which he had no problems doing.. he gave my lounge a compliment as we've just decorated and you could have a chat with him.. keep up the person you are..

8 July 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're delighted to hear that our delivery person was able to assist you with placing the object inside your home and that you enjoyed your interaction with them. We appreciate your kind words!

Rated 5 out of 5 stars

Very polite and helpful driver

Very polite and helpful driver, placed the Wickes door just where I wanted it. Many thanks

10 July 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're so glad to hear that you had such a positive experience with our polite and helpful driver! We appreciate your kind feedback.

Rated 5 out of 5 stars

Excellent delivery

Excellent delivery, kept well informed, Driver (M039) was extremely pleasant and helpful. All round a great experience.

11 July 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're so glad to hear you had a great experience with us! We appreciate your positive feedback about our delivery and helpful driver.

Rated 5 out of 5 stars

Cracking chap he could not be any…

Cracking chap he could not be any better

Many Thanks
Steve

11 July 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're delighted to hear such positive feedback. We truly appreciate you taking the time to share your experience with us.

Rated 5 out of 5 stars

Excellent

The delivery guy was excellent. Polite and great service. Would definitely use again. Driver M039

11 July 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're so happy to hear that you had an excellent experience with our delivery service and that our driver provided great service. We appreciate your positive feedback!

Rated 5 out of 5 stars

Great service

I had a delivery of items for the garden delivered including 10 sacks of salt which were 25kg each. The driver offered to lift them in to my property for me which was great for a 73 year old who can no longer exert himself. Brilliant service from NH42

11 July 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We are so glad to hear our driver provided such excellent service, especially with the heavy items. We always aim to assist our customers. Thank you for your kind words!

Rated 5 out of 5 stars

Driver was helpful and kind

Driver (SC64) was really helpful and kind

11 July 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're so happy the driver was helpful and kind! We appreciate your positive feedback very much and are glad you had a great experience.

Rated 5 out of 5 stars

Delivered with care

Delivered with care, very polite and professional.
The courier who delivered was NH42.

11 July 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're so happy to hear that your delivery was handled with care and that our courier was polite and professional. We appreciate your positive feedback!

Rated 4 out of 5 stars

Good service on a hot day

The delivery of my flooring and gravel was well outside the quoted delivery window so I couldn’t be there to receive it, hence I’ve knocked one star off. However, it was a very hot day and my order was heavy and bulky, with the driver having to make several journeys up and down a path to leave it safe. I’d like to thank the driver of order no. 700054038 for the care they took in making sure my flooring was undamaged and nicely piled up.

9 July 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We appreciate your feedback and are truly sorry that the delivery window was missed, causing inconvenience. We are, however, very pleased to hear about the exceptional care our driver took with your heavy and bulky order, ensuring your flooring was safely and neatly delivered. We will certainly pass on your kind words to the delivery team.

Rated 5 out of 5 stars

Excellent service from Bart!

Just wanted to leave a quick review to thank Bart for delivering my Wickes order today. He was incredibly polite, professional, and followed my exact instructions for where to leave the items. Excellent customer service!

11 July 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're delighted to hear about your positive experience with our delivery service! We appreciate your kind words about our team member's politeness, professionalism, and adherence to your delivery instructions.

Rated 5 out of 5 stars

Really helpful delivery man

Really helpful delivery man, placed exactly where it needed to be and was very quick and friendly. Thank you for your help.

10 July 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're so pleased to hear your delivery person was helpful, quick, and friendly, and placed your order exactly where you needed it. We appreciate your kind words!

Rated 5 out of 5 stars

My courier even on the hottest day of…

My courier even on the hottest day of the year was polite and helpful and if he was to the point of throwing in the towel he didn't show it and a great mark of his character 👍 and upbringing

10 July 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're delighted to hear that our courier was polite and helpful, even on the hottest day. We appreciate you recognizing their excellent character and positive attitude. Thank you for your feedback!

Rated 5 out of 5 stars

Very good delivery showed me how to…

Very good delivery showed me how to pick it up safely after I asked to give him a hand. Good fences, courier was M039

10 July 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're happy to hear that your delivery was very good and that our courier was helpful in showing you how to safely pick up your order. We appreciate your positive feedback!

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