Having never before used any accounting software, I initially found it difficult to understand what information was required under the each heading on the Record Income form. When I eventually sussed... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It is relatively simple to use. The customer help response is excellent. It's cheap! Sometimes, it is difficult to work out how to change mistakes.
I've been dreading this. My accountant has always done my self-assessments for an agreed price but this doubled now for MTD. I tried ClearBooks and am getting more confident in entries. My probl... See more
I’ve never had to use accounting software before and found it very difficult to get to grips with. Some of my costs are shared between 2 properties so I found the bank fees impossible. Help desk brill... See more
Company replied
Company details
- #21 of 22 best companies in Accounting Software Company
- #108 of 125 best companies in Software company
- #14 of 14 best companies in Tax preparation software
Written by the company
Clear Books accounting is simple, intuitive and award winning accounting software for small businesses and accountants. Save time and work smarter by managing your accounts in the cloud, so you and your accountant can access your books anywhere, anytime, from any device.
Clear Books
Written by the company
- Clear & simple accounting software
- Clear Books accounting is simple, intuitive and award winning accounting software for small businesses and accountants. Save time and work smarter by managing your accounts in the cloud, so you and your accountant can access your books anywhere, anytime. Manage invoicing, banking, VAT and submit returns directly to HMRC. We even cater for multi currency accounting and construction industry scheme verifications and submissions. With free UK based phone and email support, Clear Books will revolutionises your accounting and help your business grow. Spend less time accounting starting today.
Contact info
184 Shepherds Bush Rd, Hammersmith, London , W6 7NL, London, United Kingdom
- www.clearbooks.co.uk
3.9
Great
387 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 56% of negative reviews
Typically replies within 1 week
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It took me a little while to understand…
It took me a little while to understand how Clear Books works. The copious explanations available online are a huge help in that respect. Now that I have that knowledge, I find this a very powerful software at a great price.
26 September 2026
Reply from Clear Books Accounting Software
Thank you for your thoughtful feedback! We're glad our online resources helped you navigate the software's learning curve. It's fantastic to hear that you are now finding Clear Books to be a powerful and cost-effective solution for your needs.
All the best,
The Clear Books Team
Fantastic accounting software!
Fantastic accounting software! Easy to understand and very transparent. The one time I had to contact customer service my problem was solved very quickly. Would recommend.
27 August 2026
Reply from Clear Books Accounting Software
Thank you for the wonderful feedback! Making our software easy to understand is a top priority, and we're glad our support team could resolve your issue swiftly. We appreciate your recommendation.
All the best,
The Clear Books Team
Some things are easy & make a lot of…
Some things are easy & make a lot of sense but some the menu's need to be more eleborate, ie you dont have to keep searching in sub menus etc
16 September 2026
Reply from Clear Books Accounting Software
Thanks so much for the review! We're glad to hear that parts of the product are intuitive for you. We completely understand your point about the sub-menus—nobody likes having to dig to find what they need. I've passed your feedback along to our product team so we can work on streamlining the navigation. Thanks for helping us improve!
All the best,
The Clear Books Team
Confusing for a beginner!
I’ve never had to use accounting software before and found it very difficult to get to grips with. Some of my costs are shared between 2 properties so I found the bank fees impossible. Help desk brilliant though
9 September 2026
Reply from Clear Books Accounting Software
Thanks so much for your review and the kind words about our help desk! We know accounting software can feel daunting at first. We actually have some great news regarding your issues with shared costs: we’ve just released a feature update that makes explaining imported transactions that need to be split much easier. We've posted all the details on our community page, and our help desk would be thrilled to walk you through the new setup anytime!
All the best,
The Clear Books Team
Reply from Clear Books Accounting Software
Thanks so much Martin!
All the best,
The Clear Books Team
Very easy to use Accountancy system
Very easy to use Accountancy system, without any gimmicks. Never had any issues since using it for over 4 years. Just works.
4 September 2026
Reply from Clear Books Accounting Software
Thank you for being a loyal customer for 4 years! "Easy to use" and "no gimmicks" is exactly what we strive for, and we are so glad the system is working perfectly for you.
All the best,
The Clear Books Team
The software is very easy to use
7 September 2026
Reply from Clear Books Accounting Software
Thank you for the 5-star review! We're thrilled to hear you're finding the software so easy to use. Keeping things simple and straightforward is a top priority for us.
All the best,
The Clear Books Team
Contacted help desk twice today.
Contacted help desk twice today.
The help was quick and useful for a not very tech-savvy person.
7 September 2026
Reply from Clear Books Accounting Software
Thanks for the fantastic feedback! We're so glad our help desk could get your questions sorted quickly today. Don't worry at all about not being tech-savvy—that's exactly what our support team is here for!
All the best,
The Clear Books Team
User friendly and integrated
7 September 2026
Reply from Clear Books Accounting Software
Thank you for taking the time to leave a 5-star review! We love hearing that you're enjoying a user-friendly and seamlessly integrated experience with us.
All the best,
The Clear Books Team
App is terrible,can’t take pictures of…
App is terrible,can’t take pictures of receipts for expenses because there is no expenses option and can’t send to hmrc once completed.I cancelled my subscription because of this issue
2 September 2026
Reply from Clear Books Accounting Software
Hello Gary, we're not sure what has happened here. You can definitely take photographs of receipts on our app. There's also no issue with filing submission to HMRC. One of our team will reach out to you to discuss.
Highly recommend Clear Books
I have been with Clear Books for over 12 years and I have found the software really easy to use (I am not a book-keeper and accounts are not my thing!). It's usually pretty easy to work things out yourself but if you do need guidance, customer service is excellent. They respond in a timely manner and are always friendly and helpful and happy to provide support. I have no hesitation in recommending Clear Books for accounting.
28 August 2026
Reply from Clear Books Accounting Software
Hi Christine, We really appreciate you taking the time to leave a review. We're glad we're helping you run your business.
Amazing support from amazing people!
2 September 2026
Reply from Clear Books Accounting Software
Very kind of you to say, Andy!
Quick and easy to use and I always get…
Quick and easy to use and I always get a very fast reply to any queries I ask.
28 August 2026
Reply from Clear Books Accounting Software
Thanks for the review Jayne.
Clear books is easy to use
1 September 2026
Reply from Clear Books Accounting Software
Our job is to make things easy for you, Thanks Sally.
Hard to use but it’s easier than others…
Hard to use but it’s easier than others that I’ve tried
31 August 2026
Reply from Clear Books Accounting Software
Hi Stephen, If there's anything we can do you make it even easier to use, please do let us know.
Fantastic product
Fantastic product, I have been running my business on this system for 15 years and it forms the backbone of all our work. As well as the invoicing, expenses, VAT etc, the payroll is great, and the latest Clearbooks Tax has been a tremendous asset for us as well for the end of year accounts. They always provide great support whenever needed.
31 August 2026
Reply from Clear Books Accounting Software
Alistair, it makes us happy that we're helping you run your business.
Good for beginners with using MTD
Having never before used any accounting software, I initially found it difficult to understand what information was required under the each heading on the Record Income form. When I eventually sussed this out, it was easy to do. My other difficulty was that, having registered for MTD with HMRC I couldn't seem to find the place in Clearbooks to link them to my HMRC account. This was just because I'm not very tech savvy...it was there all the time on the Set Up page. Now that I've got over these hurdles, it is very straightforward and I got in my first submission even though it was a bit late! The next one will be a breeze!
31 August 2026
Reply from Clear Books Accounting Software
Hi Elizabeth, We agree, that second submission will be a breeze!
A very handy piece of software
It's generally very good but might be a little more explanatory for us amateurs. As an example, things such as autosuggestions don't really work that well.
29 August 2026
Reply from Clear Books Accounting Software
Hi Dave, If there's anything in particular we can do a better job of explaining please do let us know. We're here to help.
Reply from Clear Books Accounting Software
Hi Arthur, We're sorry to hear that. We'll get somebody from Support to reach out.
I emailed with a problem
I emailed with a problem, which they sent an email with full instructions to follow. Didn’t have to wait long.
26 August 2026
Reply from Clear Books Accounting Software
Hi Jackie, Glad we could help.
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