Clear Books Accounting Software Reviews 

448
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 92 reviews, reviewers had a great experience with this company. Many customers frequently highlight that the software is intuitive, exceptionally easy to use, and significantly simplifies daily bookkeeping tasks for various small business needs. Additionally, people often praise the customer support team for consistently providing prompt, clear, and very helpful guidance whenever assistance is required. However, some reviewers were not happy with customer service, noting delayed email responses or frustrating interactions when trying to resolve specific technical questions. Some people also felt that certain advanced features were not yet fully optimized or entirely straightforward for managing every unique business situation.

What people talk about most

User experience

People report high satisfaction with user experience, finding the platform intuitive, reliable, and... See more

Customer service

Consumers find customer service to be positive, highlighting a helpdesk that is knowledgeable, quick to... See more

Service

Reviewers mention mixed feedback about service, with many long-term consumers expressing great satisfaction... See more

Response time

Customers consistently note positive experiences with response time, highlighting that support agents are... See more

Product

Users describe ambiguous interactions with product, with many reviewers praising the accounting package as a... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Having never before used any accounting software, I initially found it difficult to understand what information was required under the each heading on the Record Income form. When I eventually sussed... See more

Company replied

Rated 4 out of 5 stars

Generally a good and easy to use accounting package for a small business at a very reasonable cost. The only drawback this year was an incomplete implementation of all the entries on my tax return wh... See more

Company replied

Rated 5 out of 5 stars

Fantastic product, I have been running my business on this system for 15 years and it forms the backbone of all our work. As well as the invoicing, expenses, VAT etc, the payroll is great, and the lat... See more

Company replied

Rated 5 out of 5 stars

I'm a sole trader and this is my first year of MTD. My accounts are reasonably simple and I find ClearBooks very easy and intuitive to use. I like it for meeting my needs without being overcomplicated... See more

Company replied


Company details

  1. Accounting Software Company
  2. also in
  3. Software company
  4. Tax preparation software

Written by the company

Clear Books accounting is simple, intuitive and award winning accounting software for small businesses and accountants. Save time and work smarter by managing your accounts in the cloud, so you and your accountant can access your books anywhere, anytime, from any device.

Clear Books

Written by the company

Clear & simple accounting software
Clear Books accounting is simple, intuitive and award winning accounting software for small businesses and accountants. Save time and work smarter by managing your accounts in the cloud, so you and your accountant can access your books anywhere, anytime. Manage invoicing, banking, VAT and submit returns directly to HMRC. We even cater for multi currency accounting and construction industry scheme verifications and submissions. With free UK based phone and email support, Clear Books will revolutionises your accounting and help your business grow. Spend less time accounting starting today.

Contact info

4.2

Great

TrustScore 4 out of 5

448 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 52% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(448)

138 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant!

Quick, easy and just brilliant - What more can i say 5*

6 October 2026
Clear Books Accounting Software logo

Reply from Clear Books Accounting Software

Thanks for the amazing feedback! We're absolutely thrilled it's working so brilliantly for you.

All the best,
The Clear Books Team

Rated 4 out of 5 stars

Once I got used to it

Once I got used to it, it's easy enough to use. I have some minor issues with column layouts, and categorisations for expense type.

6 October 2026
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Reply from Clear Books Accounting Software

Thanks! Glad it's become easy to use. (if you havent done so already) Please drop a message to support with your layout and category suggestions so we can look into improving them.

All the best,
The Clear Books Team

Rated 5 out of 5 stars
Clear Books Accounting Software logo

Reply from Clear Books Accounting Software

Thanks for leaving a review! 'Clear and easy' is exactly what we aim to deliver for all our users.

All the best,
The Clear Books Team

Rated 1 out of 5 stars

Not great for my type of business

Not great for my type of business. Very unintuitive, confusing to use. And the MTD thing has been glitching since day one. so still got no tax estimate. Only use because government force us to.

6 October 2026
Clear Books Accounting Software logo

Reply from Clear Books Accounting Software

We appreciate your honest feedback and sincerely apologise for the difficulties you've faced. Please be assured that the MTD tax estimate glitch is being taken seriously, and we have escalated it directly to HMRC. For ongoing support with this, or if you need help navigating the system, please raise a ticket by clicking the question mark icon in the top right of your account. Our support team is ready to help make this process easier for you.

All the best,
The Clear Books Team

Rated 5 out of 5 stars

easy to input but would like it if only…

easy to input but would like it if only the current quarter figures shown as that would be easier to check figures are correct. Other quarters figures can always be viewed on other report pages.

4 October 2026
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Reply from Clear Books Accounting Software

Thanks for the great feedback! We're glad you find data entry so easy. That's a really helpful suggestion about isolating the current quarter's figures to make double-checking easier. We have passed this idea straight along to our product team to look into for future updates!

All the best,
The Clear Books Team

Rated 5 out of 5 stars

We have been working with Clear Books…

We have been working with Clear Books since 2010, and our experience has been consistently positive. The software is intuitive, easy to use, and makes day-to-day accounting tasks straightforward and efficient. Over the years, we have used many different accounting software solutions, but Clear Books has proven to be the most user-friendly and intuitive of them all. Another outstanding aspect is the customer support team. The helpdesk is always helpful, knowledgeable, and incredibly quick to respond whenever assistance is needed. We highly recommend Clear Books to accounting professionals and business owners looking for reliable and easy-to-use accounting software.

29 September 2026
Clear Books Accounting Software logo

Reply from Clear Books Accounting Software

Thank you for being with us since 2010! We're absolutely thrilled to hear that Clear Books is the most intuitive software you've used, and that our support team continues to hit the mark for you. Thanks so much for the high recommendation!

All the best,
The Clear Books Team

Rated 5 out of 5 stars

Easy to use

Easy to set up and use. inexpensive

4 October 2026
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Reply from Clear Books Accounting Software

Much appreciated! Thrilled you're enjoying the easy setup and great value.

All the best,
The Clear Books Team

Rated 5 out of 5 stars

Questions and answers…

When I have a question about reporting for MTD I can email Clear Books and they are always answered promptly and clearly explained.

28 September 2026
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Reply from Clear Books Accounting Software

Thanks for the great feedback! We pride ourselves on delivering quick, clear answers—especially when it comes to MTD—and we'll be sure to pass your kind words on to the support team.

All the best,
The Clear Books Team

Rated 4 out of 5 stars

Generally good and easy to use

Generally a good and easy to use accounting package for a small business at a very reasonable cost. The only drawback this year was an incomplete implementation of all the entries on my tax return which meant that I had to use HMRC's system rather than Clearbooks for this.

3 October 2026
Clear Books Accounting Software logo

Reply from Clear Books Accounting Software

Thanks for the great feedback! We're glad you find ClearBooks easy and affordable. If you are still experiencing issues with this, please drop us a line at support@clearbooks.co.uk so we can investigate and help you out!

All the best,
The Clear Books Team

Rated 5 out of 5 stars

We seem to have got the hang of this…

We seem to have got the hang of this now and now works efficiently.
Good customer service

2 October 2026
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Reply from Clear Books Accounting Software

Thank you for the review! We're so glad to hear you've got the hang of things and that our software is helping you work efficiently.

All the best,
The Clear Books Team

Rated 5 out of 5 stars

I find the package quite intuitive to…

I find the package quite intuitive to use. Help resources are good and the few times I have contacted the company they are responsive. Great that they are UK based and focused too.

2 October 2026
Clear Books Accounting Software logo

Reply from Clear Books Accounting Software

Thank you for taking the time to review ClearBooks. We take great pride in our UK roots and strive to provide an intuitive platform backed by excellent, responsive support. We truly appreciate your positive feedback and your business.

All the best,
The Clear Books Team

Rated 5 out of 5 stars

Everything works.

Everything works.
I tried 2 other software packages which didnt.
Data entry is pretty simple and straightforward.

1 October 2026
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Reply from Clear Books Accounting Software

Thank you for leaving a review! We're thrilled you made the switch to us. Providing a reliable, straightforward system that 'just works' is what we are all about.

All the best,
The Clear Books Team

Rated 5 out of 5 stars

Sole Trader first year of MTD

I'm a sole trader and this is my first year of MTD. My accounts are reasonably simple and I find ClearBooks very easy and intuitive to use. I like it for meeting my needs without being overcomplicated or top heavy. With a linked bank account quite a lot is done automatically. Submitting quarterly to HMRC has been very quick and straightforward. And when I have needed it the customer support has been excellent; quick, personal and clear. I reccomend!

1 October 2026
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Reply from Clear Books Accounting Software

Thank you for the fantastic recommendation! We're so glad to hear that ClearBooks is making your first year of MTD a breeze, and that our support team has been there for you when you needed them. Wishing you continued success with your business!

All the best,
The Clear Books Team

Rated 5 out of 5 stars

Fast response to a silly question.

Fast response to a silly question.

1 October 2026
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Reply from Clear Books Accounting Software

Thanks for the great feedback! There are no silly questions here—we're just glad our team could get you a speedy answer.

All the best,
The Clear Books Team

Rated 5 out of 5 stars

Very quick to reply to technical…

Very quick to reply to technical question, made the task easier and less stressful.

30 September 2026
Clear Books Accounting Software logo

Reply from Clear Books Accounting Software

That's great to hear - thank you for taking the time to share your experience.

All the best,
The Clear Books Team

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