While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness and professionalism, often highlighting specific individuals who went above and beyond to assist them. Many people appreciate the convenient locations of the apartments and the quality of the accommodations, noting that they are well-maintained and aesthetically pleasing. The service provided is frequently described as efficient and supportive, making the rental process smooth and stress-free for many. However, some customers also noted issues with customer service, mentioning slow responses or a lack of accountability for problems. A few other people also felt that the properties were poorly maintained, citing issues like broken amenities or cleanliness issues.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness and responsiveness. Many... See more

Location

Customers consistently note positive experiences with location. Many reviewers highlight the convenience,... See more

Service

Customers had positive experiences with service. Many reviewers praised the helpfulness and efficiency of the... See more

Customer service

Reviewers mention ambiguous feedback about customer service. Many customers praise the support team for being... See more

Quality

Consumers find quality to be positive. Many reviewers praise the apartments for being clean, well-maintained,... See more

Based on these reviews

Rated 5 out of 5 stars

Sofia P has been super helpful assisting me with dates and times for my upcoming apartment move! I started renting with Colife when I moved to Dubai in 2024 and I’m moving to an alternative apartment... See more

Company replied

Rated 5 out of 5 stars

Rented a studio near Business Bay through Colife — super convenient location, and the place was fully set up, so I could just move in and not worry about anything. Had a small issue with the lock once... See more

Company replied

Rated 5 out of 5 stars

Moving to Dubai as a newbie was pretty overwhelming, especially trying to find a place that actually felt comfortable and welcoming. Colife made everything so much easier -they helped me find an apart... See more

Company replied

Rated 5 out of 5 stars

I lived with Colife while I was in Dubai and everything went really well. The place was super tidy and had a aesthetic design. The location was super convenient — close to shops, transport, and great... See more

Company replied


Company details

  1. Apartment Letting Agency

Written by the company

Colife is your go-to for property rentals in Dubai, Istanbul & Hong Kong. Rent a fully furnished apartment with all bills (DEWA, chiller, Wi-Fi), maintenance and tenant support included. Choose from 500+ options tailored to your needs — whether you want quick metro access, a spacious balcony, or a vibrant interior. Join our lively tenant community for free fun events and good times. Contact us now to find your dream apartment and book a viewing.


Contact info

4.2

Great

TrustScore 4 out of 5

87 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 91% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Most trusted and supportive team

They one of the best companies in the UAE. The speed of responding and professional guidance makes them the most trusted one for me. Special thanks to Ella that helped us and she is very supportive. I'm glad that I could rent a new home for me and my lovely wife.

24 April 2026
Unprompted review
Rated 5 out of 5 stars

Lovely apartment

Lovely apartment, some back and forth with customer service but Sofia P has been very helpful. The quality of the apartment is perfect and the app makes everything easy to manage.

23 April 2026
Unprompted review
Colife logo

Reply from Colife

Hi Charlotte,

Thank you for your feedback. We are glad to hear that you are happy with the apartment and found it comfortable.

We also appreciate your note about the communication, and we will continue working to keep the process clear and consistent. It is great to know that Sofia was helpful and that the app made things easier to manage.

Thank you for sharing your experience.

Best regards,
Colife Team

Rated 5 out of 5 stars

5* - Amazing

Sofia P has been super helpful assisting me with dates and times for my upcoming apartment move! I started renting with Colife when I moved to Dubai in 2024 and I’m moving to an alternative apartment they have available. Everytime I message, no matter what the issue I’ve always had a response and support! It’s a very painless process and takes away a lot of stress 💛

16 April 2026
Unprompted review
Colife logo

Reply from Colife

Hi Paige-Ashley Johnson,

Thank you for your feedback. We are glad to hear that your experience with our team has been smooth and well supported.

It is great to know that Sofia was helpful in arranging your move and that communication has been consistent throughout your stay. We appreciate your trust and are happy to continue supporting you in your new apartment.

Best regards,
Colife Team

Rated 5 out of 5 stars

Very responsive

They are very responsive and have good quality properties to let. The property is well equipped and comfortable.

14 April 2026
Unprompted review
Colife logo

Reply from Colife

Hi Nina,

Thank you for your feedback. We are glad to hear that you found the apartment comfortable and well equipped, and that our team was responsive.

We appreciate your review and are happy that your experience with Colife has been positive. If you need any assistance in the future, we will be glad to help.

Best regards,
Colife Team

Rated 1 out of 5 stars

My experience with Colife Dubai was a disaster

My experience with Colife Dubai was highly unprofessional.

Every person from the team was giving me different explanations - there was a clear lack of internal communication and basic information. It felt like no one actually knew what was going on.

I had to ask for a refund for unused days for two weeks straight - through emails, Telegram, and WhatsApp. Only after I requested contact with a manager/supervisor or a physical office address did someone finally start communicating properly.

At that point, I was informed that I had been underpaid by approximately 2,000 AED, and that the remaining amount would be sent.

However, despite all of this, I have still never received my security deposit of 10,500 AED back.

If you don’t want to deal with poor communication, misinformation, and the risk of losing your money - I strongly do not recommend this company!

9 March 2026
Unprompted review
Colife logo

Reply from Colife

Hi Weronika,

Thank you for your feedback. We are sorry to hear about your experience.

Your case has already been taken into work, and our team is currently reviewing the situation, including the communication history and payment details. We want to understand what happened and resolve the matter properly.

Our team will follow up with you directly once the review is completed.

Best regards,
Colife Team

Rated 5 out of 5 stars

Hands down the best out there


Rented the apartment of my dreams with them and so far everything’s been excellent🥹 The support team replies in an instant and they made the whole process the most smooth. Having rented in Dubai before I can surely say Colife is your best bet if you want to live in the most pleasant conditions without stress. 5 stars✨

1 March 2026
Unprompted review
Colife logo

Reply from Colife

Hi Lisa,

Thank you for your feedback. We are glad to hear that you are enjoying your apartment and that the process felt smooth and comfortable. It is great to know that our team was responsive and supportive throughout your experience. We appreciate your trust and kind words, and we will be happy to assist you again if needed.

Best regards,
Colife Team

Rated 5 out of 5 stars

Great experience🙏🏻

19 March 2026
Unprompted review
Colife logo

Reply from Colife

Hi Nikita,

Thank you for your feedback. We are glad to hear that you had a great experience with us. We appreciate you choosing Colife and will be happy to assist you again in the future.

Best regards,
Colife Team

Rated 5 out of 5 stars

Great service and a very smooth…

Great service and a very smooth experience overall. I’m very happy with the apartment and my stay in Dubai. Special thanks to Sofia P. for her professionalism and support throughout the process!

3 March 2026
Unprompted review
Colife logo

Reply from Colife

Hi Aleksei,

Thank you for your kind words. We are glad to hear that your experience was smooth and that you are enjoying the apartment and your time in Dubai.

Sofia will be happy to know that her support made a difference during the process. We appreciate your feedback and are always here if you need any assistance during your stay. Enjoy Dubai!

Best regards,
Colife Team

Rated 1 out of 5 stars

If it was possible to rate them 0 stars…

If it was possible to rate them 0 stars I would have chosen this option. This company is NOT reliable when it comes to accommodation linked to a residence permit. Another tenant was listed as the ‘main tenant’ and the immigration office were telling me I couldn’t register unless I brought this tenant with me and a ton of other paperwork. They will also house you with disrespectful and unhygienic tenants that break all their house rules but won’t do anything about it because all they care about is money. They ‘lost’ their copy of my contract so when it came to moving out they tried everything to go against the contract terms and/or overcharge me fees. They were also very difficult about needing to return any deposit to a Turkish bank account, regardless of being the reason you don’t have one (because you weren’t able to register at the address as promised). RUN from this company and find yourself a room to rent with a local. For the prices they are quoting you could quite easily find yourself a furnished apartment and save the stress.

6 February 2026
Unprompted review
Colife logo

Reply from Colife

Hi Heather,

Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations.

We take comments like this seriously and always aim to improve the quality of our service. We have already shared your feedback with our colleagues in Istanbul so they can review your case and conduct an internal investigation.

Best regards,
Colife Team

Rated 4 out of 5 stars

Good overall experience

We stayed with Colife for several weeks and overall had a positive experience.

The apartment was in very good condition, clean and well maintained. The furniture was modern and comfortable, and the amenities in the building were great. The location was also excellent – convenient, well connected, and in a nice area.

There were a couple of minor downsides. The check-in process was not very flexible, especially with a late-night arrival, and required coordination with a representative. We also experienced a few typical Dubai building issues (gas and alarm-related), but nothing critical.

Overall, we are satisfied with our stay and would consider booking again. 👍

1 March 2026
Unprompted review
Colife logo

Reply from Colife

Hi German,

Thank you for sharing your experience. We are glad to hear that you enjoyed the apartment, its condition, and the location. We also appreciate your honest feedback about the check-in process and the minor building issues. It helps us improve and make the experience smoother for our residents. Thank you for staying with Colife. We will be happy to host you again.

Best regards,
Colife Team

Rated 1 out of 5 stars

Terrible customer service. Paying for reviews.

The apartment itself was ok, overpriced and very rough around the edges but it was January and the options were slim.

Colife as a company ~ really not great. We were only in the apartment 4 weeks and they messaged us 5+ times to organise “viewings” for potential clients, despite me politely saying no they continued to chase us. (I really don’t think this is ok in a short term rental).

Upon checkout they chose to keep our deposit over ridiculous things like a “damaged” pillow case, by damaged they meant needs a wash. So just be prepared they will keep your deposit and it won’t be a peaceful stay. Airbnb much better!

Also be wary on the 5 star reviews, I asked to checkout an hour late and they said yes but only in return for a 5 star review.

24 February 2026
Unprompted review
Colife logo

Reply from Colife

Hi Sophie,

Thank you for sharing your feedback. We are sorry to hear that your experience did not meet your expectations.

Our team has already contacted you to discuss the situation, and the deposit has been returned. We appreciate you raising your concerns, as feedback like this helps us review our processes and improve the experience for our residents.

We would like to note that reviews are always voluntary, and we do not pay for them. We take comments like this seriously and will review the situation internally.

Best regards,
Colife Team

Rated 5 out of 5 stars

Good communication and ready to support.

13 February 2026
Unprompted review
Colife logo

Reply from Colife

Hi Arun,

Thank you for your feedback. We are glad to hear that communication was clear and that our team could support you when needed. We appreciate you choosing Colife and are always here to help.

Best regards,
Colife Team

Rated 2 out of 5 stars

Going out of business

Going out of business? We've rented our Master Bedroom out though CoLife for over 3 years. Last December our current renter told us she was moving out. Three of us searched for over a month trying to contact them. We couldn't find an actual phone number that worked and emails were never returned. We were looking for instructions on getting our spare room rented again. We got a message from Derek saying they are no longer writing new leases. Were they going out of businesses? Meanwhile Colife heavily advertises $125 to anyone that gets referred to them (?) Meanwhile we are still waiting on our renters Security Deposit, which was promised to us. So far emails have not been responded to.

31 January 2026
Unprompted review
Rated 5 out of 5 stars

Super easy process

Super easy process. Room is very clean and spacious. Seamless and made a stressful process completely peaceful ☺️

16 January 2026
Unprompted review
Colife logo

Reply from Colife

Hi Olivia,

Thank you for your feedback. We’re glad the process felt smooth and that you found the room clean and spacious. It’s important to us to make moving as comfortable as possible.

Best regards,
Colife Team

Rated 5 out of 5 stars

Best company for short and long term…

Best company for short and long term rentals lived with them in dubai hills studio and it was worth giving them chance

6 January 2026
Unprompted review
Colife logo

Reply from Colife

Hi Kirti,

Thank you for your kind words and for choosing Colife. We are glad to hear that your stay in Dubai Hills was a positive experience and that it was worth giving us a chance. We look forward to helping you with rentals again in the future.

Best regards,
Colife Team

Rated 5 out of 5 stars

I don’t usually leave reviews but this…

I don’t usually leave reviews but this time just wanted to say thanks to Colife team and Mariia V. for their help! Will be back to Dubai and rent with you guys once again

2 December 2025
Unprompted review
Colife logo

Reply from Colife

Hi Leik Dr,

Thank you for taking the time to share your experience. We are glad to hear that our team was helpful and that your stay went well. We will also pass your kind words to Mariia V. We look forward to welcoming you again when you return to Dubai.

Best regards,
Colife Team

Rated 5 out of 5 stars

I was new to Dubai and this company…

I was new to Dubai and this company made it easy to find a suitable apartment. They were responsive, and transparent with all the costs. Even after I moved in, they maintained the great customer service.

10 December 2025
Unprompted review
Colife logo

Reply from Colife

Hi Wassim,

Thank you for taking the time to share your experience. We are glad to hear that our team was able to support you during your move to Dubai and help you find the right apartment. It is great to know that our communication and transparency were helpful, and that you continue to feel supported after moving in. If you ever need anything in the future, we are always here to assist.

Best regards,
Colife Team

Rated 1 out of 5 stars

I offered my property for short-term…

I offered my property for short-term rental. The company makes great promises and shows good figures, but in reality. It's not happening. They say the market isn't capable of delivering such a return. Furthermore, when we agree on a price, they arbitrarily lower it without permission, claiming they can't rent it out any other way and want a return of at least 20% on the rental price. They don't transfer payments monthly, can't figure out how to calculate them, and drag things out. Ultimately, I'm dissatisfied with the lack of integrity, incompetence, and a manager who makes financial decisions and is skilled at problem-solving.

6 December 2025
Unprompted review
Colife logo

Reply from Colife

Dear Helen,

Thank you for sharing your experience. We are sorry to hear that you were dissatisfied, as this is not the standard of service we aim to provide to property owners.

We would like to review this case in detail and better understand the situation around pricing, returns, and payments. Please send the unit number or numbers that were under our management to marketing@colife.ae so we can look into this and get back to you with clarification.

Best regards,
Colife Team

Rated 5 out of 5 stars

I think it’s a perfect place to book…

I think it’s a perfect place to book your stay in Dubai!

1 December 2025
Unprompted review
Colife logo

Reply from Colife

Hi Marcela,

Thank you for your feedback. We are glad to hear that you enjoyed your stay and found our place a good choice for Dubai. We look forward to welcoming you again.

Best regards,
Colife Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look