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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness and professionalism, often highlighting specific individuals who went above and beyond to assist them. Many people appreciate the convenient locations of the apartments and the quality of the accommodations, noting that they are well-maintained and aesthetically pleasing. The service provided is frequently described as efficient and supportive, making the rental process smooth and stress-free for many. However, some customers also noted issues with customer service, mentioning slow responses or a lack of accountability for problems. A few other people also felt that the properties were poorly maintained, citing issues like broken amenities or cleanliness issues.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness and responsiveness. Many... See more

Location

Customers consistently note positive experiences with location. Many reviewers highlight the convenience,... See more

Service

Customers had positive experiences with service. Many reviewers praised the helpfulness and efficiency of the... See more

Customer service

Reviewers mention ambiguous feedback about customer service. Many customers praise the support team for being... See more

Quality

Consumers find quality to be positive. Many reviewers praise the apartments for being clean, well-maintained,... See more

Based on these reviews

Rated 5 out of 5 stars

Sofia P has been super helpful assisting me with dates and times for my upcoming apartment move! I started renting with Colife when I moved to Dubai in 2024 and I’m moving to an alternative apartment... See more

Company replied

Rated 5 out of 5 stars

Rented a studio near Business Bay through Colife — super convenient location, and the place was fully set up, so I could just move in and not worry about anything. Had a small issue with the lock once... See more

Company replied

Rated 5 out of 5 stars

Moving to Dubai as a newbie was pretty overwhelming, especially trying to find a place that actually felt comfortable and welcoming. Colife made everything so much easier -they helped me find an apart... See more

Company replied

Rated 5 out of 5 stars

I lived with Colife while I was in Dubai and everything went really well. The place was super tidy and had a aesthetic design. The location was super convenient — close to shops, transport, and great... See more

Company replied


Company details

  1. Apartment Letting Agency

Written by the company

Colife is your go-to for property rentals in Dubai, Istanbul & Hong Kong. Rent a fully furnished apartment with all bills (DEWA, chiller, Wi-Fi), maintenance and tenant support included. Choose from 500+ options tailored to your needs — whether you want quick metro access, a spacious balcony, or a vibrant interior. Join our lively tenant community for free fun events and good times. Contact us now to find your dream apartment and book a viewing.


Contact info

4.2

Great

TrustScore 4 out of 5

88 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 91% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

I think it’s a perfect place to book…

I think it’s a perfect place to book your stay in Dubai!

1 December 2025
Unprompted review
Colife logo

Reply from Colife

Hi Marcela,

Thank you for your feedback. We are glad to hear that you enjoyed your stay and found our place a good choice for Dubai. We look forward to welcoming you again.

Best regards,
Colife Team

Rated 5 out of 5 stars

I rented a place with Colife

I rented a place with Colife, nice location and during my statement they was always on phone and answering all my questions. They also have nice comfortable application. Thank u 🙏🏼

20 November 2025
Unprompted review
Colife logo

Reply from Colife

Hi Lhdb,

Thank you for your feedback. We are glad to hear that you found the location convenient and that our team was responsive to your questions. We are also happy that you found our app useful. We look forward to assisting you again in the future.

Best regards,
Colife Team

Rated 5 out of 5 stars

2nd Time Using Colfie

This is the second time I have used Colfie and I must say I was even more impressed with their level of service this time. I needed to find a condo to rent at short notice during high season in Dubai and Colfie were the only agents who responded to my request. Both Ella and Valentina were extremely helpful and found me a great place to stay between Dubai Marina and JBR. Colfie professionally manage all their units and always make sure they are nicely decorated and furnished. I thoroughly recommend them.

29 November 2025
Unprompted review
Colife logo

Reply from Colife

Hi Mr Mark Edward,

Thank you for sharing your experience. We are glad to hear that your second stay with Colife was even more positive and that Ella and Valentina were able to assist you in finding a suitable condo. We appreciate your kind words about our service and the care we take with our properties. We look forward to helping you again in the future.

Best regards,
Colife Team

Rated 5 out of 5 stars

I rented an apartment with Colife at JLT

I rented an apartment with Colife at JLT for almost a month and it was a good experience overall. It was a studio apartment but quite spacious and great daylight which I loved. Location was good and convenient with metro access nearby plus other deliverables. The team was responsive all along which made my stay comfortable.

24 November 2025
Unprompted review
Colife logo

Reply from Colife

Hi Zonaira,

Thank you for sharing your experience. We are glad to know that the apartment and location suited your needs and that our team was helpful throughout your stay. We appreciate your trust and hope to host you again in the future.

Best regards,
Colife Team

Rated 5 out of 5 stars

Great company and clear communication /…

Great company and clear communication / support. The apartment was also beautiful! Would recommend.

23 November 2025
Unprompted review
Colife logo

Reply from Colife

Hi Chelsea,

Thank you for your review. We are glad that you liked the apartment and found our communication clear and helpful. Your recommendation means a lot to us. We appreciate you choosing Colife and hope to host you again.

Best regards,
Colife Team

Rated 5 out of 5 stars

Mariaa V

Mariaa V. and team were very proactive and helped a lot to make my stay a great experience. Overall I am very satisfied with my Colife experiences.

10 November 2025
Unprompted review
Colife logo

Reply from Colife

Hi Patrick,

Thank you for sharing your experience. We are glad to hear that Mariaa V. and the team were able to support you and make your stay comfortable. Your feedback means a lot to us, and we are happy that Colife has been a positive experience for you overall.

Best regards,
Colife Team

Rated 5 out of 5 stars

We were choosing between a few housing…

We were choosing between a few housing options in Dubai but decided to go with Colife, and I’m really happy we did. The team was very friendly and helpful, especially Andrei. He handled everything smoothly. We had a small issue on the way to the apartment viewing and had to reschedule just 10 minutes before it started, but Andrei quickly found a solution and arranged another viewing right away
After that, we were sure we wanted to stay with Colife. What convinced us most was not only the nice apartments but also the attitude and professionalism of the people. The apartment itself turned out great, clean, and exactly as expected
My wife and I have been living with Colife for almost four months now and plan to stay until the end of the year. Huge thanks to the whole team for their support and for making everything so easy and pleasant👍

17 July 2025
Colife logo

Reply from Colife

Hi Даниэль,

Thank you for sharing your experience with Colife. We are glad to hear that Andrei and the team were able to assist you promptly and make the process smooth, even with the last-minute change. It is great to know that you are happy with the apartment and the service you received. We appreciate your trust and look forward to continuing to support you during your stay in Dubai.

Best regards,
Colife Team

Rated 5 out of 5 stars

I had a positive experience with…

I had a positive experience with Colife, with very kind and responsive agents. They were patient through the entire process of inquiring, viewing and payments, and they helped me find a property with my exact specifications.

26 October 2025
Unprompted review
Colife logo

Reply from Colife

Hi Noora,

Thank you for sharing your experience and for choosing Colife. We’re glad to know our team was able to help you find a place that matched your needs and that the process went smoothly.

Best regards,
Colife Team

Rated 2 out of 5 stars

Tenant beware

I used it. While tenants are checked my host “lied about an opposite sex roommate” . I couldn’t back out then per colife. The arguments they got in were scary and horrific
The host then came in my private room all the time begged for more money off colife. I reported and colife did nothing.

The host then said her former boyfriend was a sex offender. I had to lock the door and she’d get angry at that.

30 October 2024
Unprompted review
Colife logo

Reply from Colife

Hi Katie,

We’re very sorry to hear about your experience and want to understand the situation better. Could you please send your unit number and stay dates to our email at marketing@colife.ae? Without this information, we unfortunately cannot investigate or assist further. We appreciate your help in providing these details so we can look into it.

Best regards,
Colife Team

Rated 1 out of 5 stars

JUST STAY AWAY FROM THIS COMPANY

What the hell were they thinking charging such an outrageous price for this dump?! The places they rent is infested with bedbugs, and I mean ALL OVER the room. I got bitten everywhere, had a severe allergic reaction, and couldn’t even sleep a single night. The bidets don’t work, the furniture is worn out, and disgusting, and everything in this room screams neglect.

This is NOT a place to stay under any circumstances, no matter how much money you’re willing to throw at it. I am furious, itchy, and completely disappointed. Honestly, it’s shocking that this place is even allowed to operate. Avoid it like your life depends on it.

25 October 2025
Unprompted review
Colife logo

Reply from Colife

Hi Rustam,

We’re very sorry to hear about your experience and want to understand the situation better. Could you please send your unit number and stay dates to our email at marketing@colife.ae? Without this information, we unfortunately cannot investigate or assist further. We appreciate your help in providing these details so we can look into it.

Best regards,
Colife Team

Rated 5 out of 5 stars

I needed an apartment for a short stay…

I needed an apartment for a short stay (about two months) while I was in Dubai for a work trip. I first came across Colife on Instagram and then checked their website — there were plenty of options to choose from. I moved in right after the summer season when prices usually go up, so the rent seemed a bit higher at first. But after comparing it to other offers on the market, I realized the price was fair considering what they provide.

Their service really stands out — from a welcome pack waiting in the apartment to free maintenance if anything stops working. They also have a nice community for residents, with both paid and free events, which was a pleasant surprise. It made the whole experience feel much more personal and connected.

Overall, I’m very happy with my stay and feel that the value matches the quality of service. I’ll be coming back to Dubai for business again next year, and I’ll definitely choose Colife for my next stay.

28 August 2025
Colife logo

Reply from Colife

Hi Валерия,

Thank you for such a detailed and thoughtful review. We’re glad to know you had a positive experience and appreciated both the service and the sense of community we aim to create for our residents. It’s great that Colife could make your work trip more comfortable. We’ll be happy to welcome you again on your next visit to Dubai.

Best regards,
Colife Team

Rated 1 out of 5 stars

I had a very disappointing experience…

I had a very disappointing experience with Colife.

First of all, they never sent me the self check-in details, and I ended up waiting at the airport for hours. During my stay, the Wi-Fi was constantly an issue they hadn’t even paid for it, and I had to keep reminding them. On top of that, they still haven’t refunded my deposit.

Trying to reach their customer service is pointless. They ignore calls, messages, and emails, and instead push customers to use their app, which is useless since no one actually responds. The property itself was poorly maintained most things were broken and clearly not looked after.

Overall, Colife feels completely unprofessional and careless with customers. I definitely would not recommend booking with them.

20 August 2025
Unprompted review
Colife logo

Reply from Colife

Hi Consumer,

We are sorry to hear about your experience. This is not the level of service we want to provide at Colife, and we take your feedback seriously. To better understand the situation, please send us your unit number and stay dates at marketing@colife.ae.

Best regards,
Colife Team

Rated 1 out of 5 stars

Deeply Disappointed by Colife’s Negligence

I have been a Colife customer for the past year and a half. While no company is perfect, the last few days have left the worst taste in my mouth about ever speaking positively about them.

My long-term rental renewal is due on 9th September and I reached out well in advance with two options. First, to use the first few days to try for a bigger space. Second, if nothing worked out, to proceed with renewal on time. After almost a week of chasing, I finally got a response. I did not like their other options but kept reminding them to share renewal documents as time was running out.

Less than two weeks before renewal (this week) I was suddenly told I need to vacate because the owner plans to sell. No one mentioned this to me before and no one alerted me in time. This from a company that has you sign a contract with terms clearly stating termination processes and advance communication in case of such situations. A complete lack of accountability and care.

In 11 years of living in this city I have never seen such disregard for customers. To treat someone’s home, peace of mind, and stability with this level of negligence is deeply hurtful, upsetting, and disrespectful.

Thank you to Sofia, who has been the only one who approached this situation with the empathy and compassion it deserved. I can’t imagine what it would’ve been like if I hadn’t pushed for a response and she was able to get back to me.

Update:
After vacating on the 9th of September, they have refused to give me back my deposit. This is the type of unscrupulous behavior this company has.

29 August 2025
Unprompted review
Colife logo

Reply from Colife

Hi Momo,

We are very sorry to read about your experience. We understand how important clarity and stability are when it comes to your home, and we regret that this situation caused you stress. Unfortunately, in some cases owners make decisions about their property that are beyond our control, but we recognize that communication around this could have been handled better.

Please know that we made every effort to resolve the matter and are grateful to our colleague Sofia for providing support. Your feedback helps us improve, and we will continue working on making our processes more transparent and timely.

Best regards,
Colife Team

Rated 5 out of 5 stars

I changed my timings 3 times but Ella…

I changed my timings 3 times but Ella managed to be patient with me and helped me to get me the best place to stay in dubai

23 August 2025
Unprompted review
Colife logo

Reply from Colife

Hi Sukchqin,

Thank you for your feedback. We’re glad to hear that Ella’s patience and support helped you find the right place in Dubai. We’ll be happy to welcome you again in the future.

Best regards,
Colife Team

Rated 5 out of 5 stars

Colife and Ella are a breath of fresh air

Colife and Ella are a breath of fresh air.
After having talked to multiple estate agents over 5 days, Ella was the only one I wanted to work with.

My experience has been extremely positive and they helped me find an apartment within 2 days.

Ella has been responsive in her communication and after understanding what I wanted, suggested quite a few different apartments that fit my needs. She has gone out of her way to organise viewings with short notice, which I appreciate. I will gladly use their services again.

25 August 2025
Colife logo

Reply from Colife

Hi Usman,

Thank you for sharing your experience. We’re pleased to hear that Ella was able to make the process clear and efficient for you. It’s great to know we could help you find the right apartment so quickly. We’ll be glad to assist you again in the future!

Best regards,
Colife Team

Rated 5 out of 5 stars

Trustworthy and communicative

It’s so difficult to find a good, useful and helpful company to find decent apartments. Colife supply really good apartments, high quality and I was able to meet Sam in person who took me to the apartment and explained the app to me etc.

22 August 2025
Unprompted review
Colife logo

Reply from Colife

Hi Liz,

Thank you for your kind words. We’re pleased to know that you found the process straightforward and that Sam was able to assist you in person. At Colife, we aim to provide quality apartments along with clear support through our app and team. We’re glad this met your expectations.

Best regards,
Colife Team

Rated 5 out of 5 stars

My agent Sam was super helpful and…

My agent Sam was super helpful and worked to get a good price for the contract. Apartment looked like the pictures and move soon :). Colife WhatsApp was very useful too.

18 August 2025
Unprompted review
Colife logo

Reply from Colife

Hi Mac,

Thank you for sharing your experience. We are glad to know that Sam was helpful and that the apartment matched your expectations. It’s also great to hear that our WhatsApp chat was useful for you. We are always happy to see you at Colife.

Best regards,
Colife Team

Rated 5 out of 5 stars

Generous people with good service

Generous people with good service, very warming and pleasant environment

6 August 2025
Unprompted review
Colife logo

Reply from Colife

Hi Sati,

Thank you for sharing your experience. We're happy to know you felt welcomed and comfortable during your stay. It’s always our goal to create a friendly environment and provide helpful support throughout the rental process.

Best regards,
Colife Team

Rated 5 out of 5 stars

Great hospitality and flexible payment

Great hospitality and flexible payment

29 July 2025
Unprompted review
Colife logo

Reply from Colife

Hi Temp,

Thank you for your feedback. We're glad to hear you appreciated the hospitality and flexible payment options. You're always welcome back at Colife.

Best regards,
Colife Team

Rated 5 out of 5 stars

Super happy with how everything went

Super happy with how everything went! Sam was super helpful and made the whole process easy and stress-free. The apartment is exactly what I was looking for, and the Colife team was always quick to respond. Thanks a lot — really appreciate it!

29 July 2025
Unprompted review
Colife logo

Reply from Colife

Hi Vivek,

Thank you for your feedback. We're glad to hear that the apartment met your expectations and that Sam was helpful throughout the process. It's great to know our team was responsive and made things easy for you. We appreciate you taking the time to share your experience. You're always welcome back at Colife.

Best regards,
Colife Team

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