Australia Post Reviews 1,655

No tracking updates from moment I payed & posted. Appalling disgusting. It's been 7 days now

Bad service at camp hill shopping center office so shxxtty

Unless you pay to have EVERYTHING tracked, even basic letters get lost! Had an important but not urgent letter that was a no-show in the same state. Imagine how abysmal it would be for interstate letters. We can't afford the luxury of $10 tracked letters every time, and yet that's the cost for reliability. The more you pay, the more care is provided, it seems. When did Aus Post become so careless?

Bought an item on the Gold Coast.
It travelled to Brisbane overnight. Because of incorrect address it is being returned to sender. Australia Post advises that the return will take up to 10 days.

Wish I could put 0 stars at this point!

This is not the first time but a delivery driver knocked on the door and then quickly ran off with the parcel and didn't bother to leave a card! My brother heard the knock and quickly headed to the front door but already the delivery driver sped off.

Lazy and pathetic. Meant to be the "biggest" and "best" delivery company, at this point I don't believe that for a second!

I recently moved from NSW to QLD, and had to ship my Computer + all it's extras (monitors, keyboards, etc) through Australia Post as I can't drive.

I packaged everything in a way that it shouldn't get damaged as I used 2 large pillows to cushion and add extra protection for my Tower during shipping. I also made sure to put fragile tape on the box hoping it might minimise the damages.

Now, 2 weeks later I received my parcel, which looks like it was just thrown into a truck without much care for the contents inside. Computer, damaged, monitors both shattered. Wouldn't be surprised if the internals are also damaged beyond salvation.

The only saving grace is my decision to purchase the extra cover.

If you're considering sending high value items through Australia Post, put extra cushioning around the contents and pay for the extra cover.

I was looking forward to using my computer and catching up on all the things I couldn't do while it was being posted to my new residence, but it looks like that won't be happening anytime soon.

My package was delivered at the neighbor door even though I already mentioned that I do not want it there and to contact me! This is the third time it happened!!

Such a terrible experience with the customer service staff that was on the phone. Not only did the staff take ages to respond while keeping on hold multiple times, despite giving all the information asked. I understand that they might have needed more time but staff was extremely rude, that at some point I felt uncomfortable to seek support honestly cause the way the responses were given, it was extremely disrespectful and uncomfortable. I am speechless. This is my very first time writing a review anywhere online.

Subject: Ongoing Parcel Delivery Concerns

Today I received a parcel sent from Melbourne to Coffs Harbour, NSW, via Australia Post.

Unfortunately, this is not the first time I have experienced issues with home delivery. On multiple occasions over the years, parcels have not been left in a safe place, and the doorbell has not been rung, even when I have been at home. Instead, tracking information has indicated that delivery was attempted but unsuccessful.

This recurring situation is frustrating and inconvenient, as it requires additional time and effort to collect parcels.

I would appreciate more consistent delivery practices in the future. If these issues continue, I may need to consider alternative delivery services where available.

I can't believe it. My parcel with expensive perfume was left on the sun and practically on the street. Anyone can take it. Postman didn't even came to the door, did not ring the bell. I am in shock. I am sure my parcel required my signature. As always.
Looks like some workers have no idea what are they doing.
I never complained about Australia Post. But you can't provide service like that.

My parcel has sat in their facility for 6 days, hasn't moved. I can't put in a complaint or a "help find my parcel" for another 12 days! What is the point in paying for tracking when it doesn't move from your facility. Crap service!

When we were 500kls from home on the start of our journey heading to the international airport.My wife took sick ending up in hospital emergency.We could not continue with the trip.When we me made the insurance claim,we were made to visit doctors three times.Then the claims decided it was a cancellation and only paid half of the cost.

My parcel was delivered to an incorrect address and they could not retrieve it so they deemed it a lost item. They do not help you at all to retrieve it. They do not give you any information that will help you retrieve it yourself like a photo or address. I would steer clear from using this service.

Hi I had asked for my package to be delivered to my address and the gates were opened and could get access but the package wasn’t left at the address like I asked also this isn’t the first time it happens all the time

Customer service hands out incorrect information and isn’t structured in a way to meaningfully solve problems.

No one is home... across the road from my parents' home one can see an Australia Post outlet... for mind blowing reason, postman takes the parcel 10 minutes away to another outlet.
Go there on the weekend, I provide id, the agent refuses to hand over the parcel because I don't have a bill that proves I like at the delivery address... well Sherlock... this is my parents address that I use for all my parcel deliveries as I am never home during the day.... This is not a first that someone gets a delivery at a different address.
To top it off, a genius at the call centre wants to charge me to re-direct.
Bunch of incompetent mob.

We’re do I start? We live on a rural property 15 minutes from the post office. We have a letterbox and a drop box at the end of our driveway. At least 60% of our deliveries are left at the post office with a message on the app saying they attempted a delivery. They take a photo of our letterbox which somehow justifies the alleged delivery. 100% of parcels sent to us via StarTrack are not delivered. Evidently they only deliver to city addresses. Somebody needs to inform companies using Star Track that their customers are not getting their items delivered.

If I could give these idiots a minus star I would.. The worst Incompetence I've ever seen. The staff are clearly illiterate and cannot read. At every stage they failed to read the address for Auckland New Zealand. The parcel was posted from Geralton Western Australia to NZ. It was clearly labelled. Here is the story via the tracking app
We've got it
Received by Australia Post
BLUFF POINT WA • Mon 2 Feb, 5.48pm
Received by Australia Post,at BLUFF POINT WA,on Mon 2 Feb, 5.48pm
Past milestone: It's on its way
Item processed at sorting facility
PERTH AIRPORT WA • Thu 5 Feb, 2.04am
Item processed at sorting facility,at PERTH AIRPORT WA,on Thu 5 Feb, 2.04am
Arrived at facility
GERALDTON WA • Fri 6 Feb, 5.50am
Arrived at facility,at GERALDTON WA,on Fri 6 Feb, 5.50am
Incorrectly sorted and forwarded to correct location
GERALDTON WA • Fri 6 Feb, 7.04am
Incorrectly sorted and forwarded to correct location,at GERALDTON WA,on Fri 6 Feb, 7.04am
Item processed at sorting facility
PERTH AIRPORT WA • Sun 8 Feb, 11.02pm
Item processed at sorting facility,at PERTH AIRPORT WA,on Sun 8 Feb, 11.02pm
Item processed at sorting facility
BRISBANE AIRPORT QLD • Tue 10 Feb, 2.05am
Item processed at sorting facility,at BRISBANE AIRPORT QLD,on Tue 10 Feb, 2.05am
Item processed at sorting facility
BRISBANE AIRPORT QLD • Wed 11 Feb, 5.46pm
Item processed at sorting facility,at BRISBANE AIRPORT QLD,on Wed 11 Feb, 5.46pm
Item processed at sorting facility
BRISBANE QLD • Thu 12 Feb, 8.04pm
Item processed at sorting facility,at BRISBANE QLD,on Thu 12 Feb, 8.04pm
In transit to next facility
REDBANK QLD • Thu 12 Feb, 8.55pm
In transit to next facility,at REDBANK QLD,on Thu 12 Feb, 8.55pm
Item processed at sorting facility
BRISBANE AIRPORT QLD • Fri 13 Feb, 1.49am
Item processed at sorting facility,at BRISBANE AIRPORT QLD,on Fri 13 Feb, 1.49am
Past milestone: It's coming today
Onboard for delivery
BUNDAMBA QLD • Fri 13 Feb, 7.09am
Onboard for delivery,at BUNDAMBA QLD,on Fri 13 Feb, 7.09am
Customer enquiry lodged
Fri 13 Feb, 9.36am
Customer enquiry lodged,on Fri 13 Feb, 9.36am
Current milestone: Delivered
Delivered
PURGA QLD • Fri 13 Feb, 8.44am

Tracking showed attempted delivery for two days despite parcel being at the post office.