Australia Post Reviews 1,657

If I could give these idiots a minus star I would.. The worst Incompetence I've ever seen. The staff are clearly illiterate and cannot read. At every stage they failed to read the address for Auckland New Zealand. The parcel was posted from Geralton Western Australia to NZ. It was clearly labelled. Here is the story via the tracking app
We've got it
Received by Australia Post
BLUFF POINT WA • Mon 2 Feb, 5.48pm
Received by Australia Post,at BLUFF POINT WA,on Mon 2 Feb, 5.48pm
Past milestone: It's on its way
Item processed at sorting facility
PERTH AIRPORT WA • Thu 5 Feb, 2.04am
Item processed at sorting facility,at PERTH AIRPORT WA,on Thu 5 Feb, 2.04am
Arrived at facility
GERALDTON WA • Fri 6 Feb, 5.50am
Arrived at facility,at GERALDTON WA,on Fri 6 Feb, 5.50am
Incorrectly sorted and forwarded to correct location
GERALDTON WA • Fri 6 Feb, 7.04am
Incorrectly sorted and forwarded to correct location,at GERALDTON WA,on Fri 6 Feb, 7.04am
Item processed at sorting facility
PERTH AIRPORT WA • Sun 8 Feb, 11.02pm
Item processed at sorting facility,at PERTH AIRPORT WA,on Sun 8 Feb, 11.02pm
Item processed at sorting facility
BRISBANE AIRPORT QLD • Tue 10 Feb, 2.05am
Item processed at sorting facility,at BRISBANE AIRPORT QLD,on Tue 10 Feb, 2.05am
Item processed at sorting facility
BRISBANE AIRPORT QLD • Wed 11 Feb, 5.46pm
Item processed at sorting facility,at BRISBANE AIRPORT QLD,on Wed 11 Feb, 5.46pm
Item processed at sorting facility
BRISBANE QLD • Thu 12 Feb, 8.04pm
Item processed at sorting facility,at BRISBANE QLD,on Thu 12 Feb, 8.04pm
In transit to next facility
REDBANK QLD • Thu 12 Feb, 8.55pm
In transit to next facility,at REDBANK QLD,on Thu 12 Feb, 8.55pm
Item processed at sorting facility
BRISBANE AIRPORT QLD • Fri 13 Feb, 1.49am
Item processed at sorting facility,at BRISBANE AIRPORT QLD,on Fri 13 Feb, 1.49am
Past milestone: It's coming today
Onboard for delivery
BUNDAMBA QLD • Fri 13 Feb, 7.09am
Onboard for delivery,at BUNDAMBA QLD,on Fri 13 Feb, 7.09am
Customer enquiry lodged
Fri 13 Feb, 9.36am
Customer enquiry lodged,on Fri 13 Feb, 9.36am
Current milestone: Delivered
Delivered
PURGA QLD • Fri 13 Feb, 8.44am

Tracking showed attempted delivery for two days despite parcel being at the post office.

Auspost are useless, saying my package will be here one day then changed it to the following week. No wonder why Amazon and temu are better no one wants to use your shitty services

Australia Post has failed us all for years, but they recently reached new low. A parcel clearly labelled and paid for the extortionate postage was returned to me with no reason given. I took it back to the post office, where every detail was checked and no errors found. They would not post it Express to make up for the time. The same day I had to go to a neighbouring suburb to collect a parcel through StarTrack. That's another debacle. Don't use Australia Post. Use Transport Direct to find cheaper couriers.

Awful. I will never use australia post again.

Extremely slow service, staff are unbothered. Parcels go missing. I don’t remember having any positive experience with Australia Post

i had a small item that was send by my shop on monday...too much to expect by next day as thats Australia speedy Not australia post...wed at least its only a local delivery not send from inerstate.today on thursday it still.hasn't arrived!!..shocking slow service. hoping it will arrive tomorrow ...not sure even. that! can ot understangd why a loval delivery takes sooo lo g woth australia slow...oh post!vefy annoying sleeping on the job obviously..annoyed

Parcels seldom turn up on time or the keep changeing the date it is ment to be delivered they never fail to dissapoint. Managment needs to be chainged to peope who know what they are doing. Useless even on a good day

Australia Post shows a serious lack of ownership and accountability when things go wrong. Once an issue occurs, responsibility is pushed back onto the customer, and staff repeatedly say there is “nothing they can do” rather than actively investigating or resolving the problem.

Customer service is extremely difficult to access. There is no reliable customer service email, enquiries bounce back or go unanswered, and customers are forced to wait excessively long times on the phone just to receive generic, scripted responses. Even after multiple contacts, the outcome is usually the same: wait longer, with no clear explanation or action.

Processes appear inefficient and outdated, especially for international services. There is little transparency, no meaningful escalation pathway, and no sense of urgency. Customers are left in limbo for months with no updates and no accountability from the organisation that accepted payment for the service.

For a national postal operator, this level of service is unacceptable. Australia Post urgently needs to improve ownership of issues, streamline complaints handling, provide functional customer contact channels, and train staff to actively resolve problems instead of deflecting them. At present, the experience feels unhelpful, inefficient, and frustrating from start to finish.

I can get a parcel out of China in a week but can't get a priority letter from Sydney metro to Melbourne metro under a week. 7 days and still sitting in Dandenong.

Don't ever use their "Travel Insurance" and try to claim. This will take forever, as nobody responds other than an AI bot. No phone calls made by them to keep you informed of the status of the claim, nor any on-line access, and robot scripted emails. After 16 emails and calls I am still waiting for an outcome after many weeks.

Australia post is the worse delivery service in Australia. I have never had a good experience with them. They are absolute crap. What's the point of telling you when your item will be delivered on a certain day and then when you organise your day to be home so you can give them a signature. They change the delivery to the following day at the last minute.

I sent three carefully padded and bubble wrapped packages. They contained glassware for friends who attended our wedding. The packages were sent from Newcastle to Sydney, Medowie and Grenfell. Apparently because I declined to pay insurance and pay for special orange fragile stickers on top of the already very expensive postage costs, the parcels were marked MAKE SURE YOU USE THIS CUSTOMERS PARCELS AS A FOOTBALL ALL THE WAY TO THEIR FINAL DESTINATION…IF POSSIBLE, DRIVE THE DELIVERY VAN OVER THESE PARCELS JUST BEFORE DELIVERING!! My friends received a package of broken glass shards. Luckily no one ended up needing STITCHES after opening their COMPLETELY DESTROYED gifts. Do not use Australia Post, use a courier. A name change is needed, maybe CYCLONE TRACEY POST or GAZA POST…nothing about this business aligns with any Australian standards or values that I’m used to.

Always delayed from original scheduled delivery date. Called and always had to wait a long time going through their stupid voice system before being able to get through to somebody. Hired a lot of Indian operators who can't even capture the tracking number over the phone.

Australia post is so lazy, they say attempted delivery when they clearly do anything but deliver it. Horrible service

No attempt to delivery and excuse as incorrect address this time !!!! I literally had never recieved a parcel at my door in past five years at differet locations, which means as a costmer I paid the delivery fee but had to drive somewhere to collect my parcel all the time!! Worse post service I have never exprience in other countries!

I just did a review for Aus post and I noticed there wasn't a place to leave a review for the driver. I live in a smallish town that has very limited shopping options to say the least. I wanted to give a big shout out to the local contract delivery lad. Whenever I see him around he's always flat out and always kind and courteous. Doing a cracker job lad. Boyne/tannum 4680

Benaraby, Tannum Sands Post Office. Continuously not delivering mail when people are home. Secondly if you are constantly doing this to customers why even bother loading your vehicle in the first place if your too lazy to get out of your car just to take a photo of my satchel in your driver's hand hanging out from your driver's window. When complaining to head office they just ignore it as it is not their problem. Never had this issue with the previous owners always got parcels delivered.

They don’t even bother to ring my door and just classify it as unsafe like that’s so ridiculous

I ordered speks a month ago and they haven’t come yet