Community Fibre Reviews 

96,033
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 24,491 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional engineers who complete very fast installations neatly, tidy up afterward, and explain everything clearly. People also highlight the exceptional customer support, noting that advisors are very helpful, patient, and resolve technical issues quickly. Reviewers often mention that switching providers was remarkably easy and completely stress-free. Some reviewers were not happy with the internet performance, mentioning occasional slow speeds, unexpected service drops, and poor connection quality. A few customers additionally reported frustration regarding long telephone hold times and difficult conversations when trying to contact support.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness, extensive... See more

Service

Customers consistently note positive experiences with service, frequently praising the swift, professional,... See more

Customer service

Customers had positive experiences with customer service, frequently highlighting the patient, professional,... See more

User experience

Consumers find user experience to be positive, highlighting fast installations and friendly, helpful support... See more

Response time

People report positive experiences with response time, noting that phone calls are answered very promptly by... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Having just spoken to Jordan I can honestly say that he has been most helpful polite and respectful and with a team member like Jordan community fibre should be very proud. As opposed to a chap I spo... See more

Rated 5 out of 5 stars

Community fibre was excellent from start to finish everything was done quickly and engineer was excellent his work was done professionally to my needs he was very nice man friendly and helpful and lis... See more

Rated 5 out of 5 stars

Angela was very helpful. She understood exactly what I needed. I wanted to renew my contract but at a cheaper price. It was all sorted very quickly and efficiently. I recommend Community Fibre to ever... See more

Rated 5 out of 5 stars

Kane was fantastic - so much knowledge, he fixed the issue easily. The most knowledgable IT support I’ve ever had – he knows Broadband inside out. Amazing, thank you.


Company details

  1. Internet provider

Written by the company

We’re Community Fibre, London’s best quality broadband provider and we’re on a mission to deliver faster, more affordable and sustainable connections to this amazing city’s residents and businesses while helping to bridge the digital divide in London communities. We use the most reliable broadband technology you’ll find — 100% full fibre. It’s future-proof, energy efficient, sustainable, and it is up and running over 99.9% of the time with no peak-time slowdowns. With us, you get excellent rated service, unbeatable speeds and outstanding reliability right from the get-go. Why compromise? Switch with confidence to our award-winning network from just £19/month at communityfibre.co.uk


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

96k reviews

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Asks customers to review

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Replied to 99% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(96,033)

24,055 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Internet down

We had problems with our community fibre internet was down and we followed up with customer support team and the officer mr Franklin handled our case. He was very professional and we through with me to rectify the fault for some time. He was very friendly and very considerate and supportive. Because it was beyond our control to rectify it as it was modem fault. He recommended an engineer to call at our house. Engineer mr Pauya came and he was also expreienced professional and he has found the faulty modem and replaced successfully. We were very pleased with the service they provided within short period knowing how important the internet for us daily.

18 September 2026
Unprompted review
Rated 1 out of 5 stars

The agent couldn't fix my problem

The agent couldn't fix my problem. His name is Sade

22 September 2026
Unprompted review
Community Fibre logo

Reply from Community Fibre

Good afternoon,

I'm sorry to hear of the poor experience you had with Community Fibre.

I would like to review this and provide an accurate response, so we will need more information from you (specifically, your address, which will enable us to locate you and review the issues you have raised as I can not locate an active account).

I have therefore requested more information via Trustpilot and your response to this request will not be visible publicly, only to me.

Thank you in advance for your understanding and cooperation. I look forward to hearing from you so we can see exactly what happened here and use this review as a learning.

Regards,
Wendy
Community Fibre Team

Rated 5 out of 5 stars

Spoke to yamine he was really helpful…

Spoke to yamine he was really helpful and made sure my issues was fixed and as I spoke to him about a few issues I had with billing and was promised that I will be get extras he had said he will sorts everything out for me great lad and good service from community fibre as a whole.

22 September 2026
Unprompted review
Rated 5 out of 5 stars

Installer went above and beyond

I can only speak for the installation process but I was thoroughly impressed by the installer - Steve H -F - who took extra time to iron out a potential issue beyond the call of duty. Highly appreciated.

22 September 2026
Unprompted review
Rated 3 out of 5 stars

Not good

Not good, keeps cutting out at night time

21 September 2026
Unprompted review
Community Fibre logo

Reply from Community Fibre

Good afternoon,

I'm sorry to hear of the poor experience you had with Community Fibre.

I would like to review this and provide an accurate response, so we will need more information from you (specifically, your address, which will enable us to locate you and review the issues you have raised as I can not locate an active account).

I have therefore requested more information via Trustpilot and your response to this request will not be visible publicly, only to me.

Thank you in advance for your understanding and cooperation. I look forward to hearing from you so we can see exactly what happened here and use this review as a learning.

Regards,
Wendy
Community Fibre Team

Rated 5 out of 5 stars

Great Product

Fast Broadband installed quickly and professionally at a great price.
What's not to like?

11 September 2026
Unprompted review
Rated 5 out of 5 stars

Levi Kent (I4589) was great

Levi Kent (I4589) was great! Missed his calls when he arrived but he still managed to come later on in the day. He sorted out the issue we had with the internet very quickly and explained what the issue was. Thank you so much!

22 September 2026
Unprompted review
Rated 5 out of 5 stars

Home installation

Marcus was friendly and efficient. Explained the whole process clearly and answered any questions we had. The installation was done quickly with no fuss and with little mess! Thank you.

22 September 2026
Unprompted review

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