Complete Gas & Plumbing  Reviews 

98
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the polite, friendly, and extremely knowledgeable engineers who handle boiler repairs, servicing, and routine maintenance with total professionalism. Many consumers note that the team arrives promptly on time, works extremely efficiently, and ensures that every work area is left completely clean and tidy before departing. People also deeply appreciate the fast and reliable response during urgent plumbing emergencies, expressing complete confidence in the dependable service provided. Reviewers frequently mention that booking convenient appointments is simple, and transparent communication remains clear from the initial phone call right through to the finished job.

What people talk about most

Service

Users describe positive interactions with service, highlighting efficient, skillful work and reasonable... See more

Staff

Customers expressed great satisfaction with the staff, frequently highlighting that engineers and support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As a pensioner, without heating or hot water suddenly at the weekend, it is quite a minefield to find a trustworthy engineer to fix my boiler on line. From start to finish, CG&P presented a safe pair... See more

Company replied

Rated 5 out of 5 stars

You can use this company with absolute certainty that the job will be done properly. They are busy because they are good and it's worth waiting a few days for an appointment. There is no faffing aroun... See more

Company replied

Rated 5 out of 5 stars

They rescued us on Christmas Eve 2025 and we have used them ever since because they provide an efficient and skillful service. They are an excellent firm so if you are local then do use them.

Company replied

Rated 5 out of 5 stars

Gas engineer called this morning to service an old Baxi gas fire, he was polite and knowledgeable. He took the gas fire completely to pieces, cleaned everything, reassembled the fire and tested it. V... See more

Company replied


Company details

  1. Plumber
  2. Central Heating Service
  3. Gas engineer

Written by the company

Complete Gas & Plumbing is a trusted provider of comprehensive gas and plumbing services. We specialize in residential and commercial solutions, including installation, maintenance, and repair of heating systems, boilers, and plumbing fixtures. Our team of certified professionals is committed to delivering high quality workmanship, exceptional customer service to meet all your gas and plumbing needs. Whether it's an emergency repair or a planned project, Complete Gas & Plumbing ensures efficient and effective service every time.


Contact info

4.9

Excellent

TrustScore 5 out of 5

98 reviews

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No recent history of asking for reviews

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4.9

All reviews

(98)

43 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very Reliable Company

I phoned up with a hot water failure on the combi boiler and was so relieved to get somebody round that afternoon. The engineer was polite and worked to find the fault, fitted the part and explained exactly what he had done. Can't fault the service.

23 February 2026
Unprompted review
Complete Gas & Plumbing  logo

Reply from Complete Gas & Plumbing

Thank you David for the great review. Using local companies where possible definitely comes with better customer service. Thank you for choosing Complete Gas & Plumbing!

Rated 5 out of 5 stars

CG&P know their business and are reliable

CG&P is supported by a very competent, qualified team of engineers, v. good workmanship, and always at a fair cost. I have used their services four times in the last two years, they're always helpful and do a proper job. I have no hesitation to recommend.

19 February 2026
Unprompted review
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Reply from Complete Gas & Plumbing

Thank you Stephen, we appreciate the great feedback.

Rated 5 out of 5 stars

Annual Combi-boiler Service

Fantastic service and communication!
Pre- service communication was great and quote was competitive.

Engineer called 10mins ahead and arrived on time. Friendly, professional and great service.
Boiler service was completed with no issues and the engineer made sure that it was all ok before leaving.

Would definitely recommend and use again. Thanks!

20 February 2026
Unprompted review
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Reply from Complete Gas & Plumbing

Thank you for the great review, it really means a lot to us. This shows that using local companies is a much better experience than using a national!

Rated 5 out of 5 stars

Excellent

Excellent, professional & friendly service. Would highly recommend. Thank you

28 January 2026
Unprompted review
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Reply from Complete Gas & Plumbing

Thank you for the great review!

Rated 5 out of 5 stars

I wouldn't use anyone else.…

You can use this company with absolute certainty that the job will be done properly. They are busy because they are good and it's worth waiting a few days for an appointment. There is no faffing around with let's try this or that, the problems are diagnosed quickly and the repairs effected likewise.

25 November 2025
Unprompted review
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Reply from Complete Gas & Plumbing

Thank you for the great review!

Rated 5 out of 5 stars

5 Star Service From the very first phone call I was…

From the very first phone call I was impressed by how knowledgeable and accommodating the staff were.
On the day of the boiler service I was not disappointed!
The boiler service process was explained to me and included other processes that I had not witnessed by previous plumbers that I had used.
I will definitely stay with Complete Gas & Plumbing Services and recommend them wholeheartedly

14 January 2026
Unprompted review
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Reply from Complete Gas & Plumbing

Thank you Andrew for the great review. We really appreciate that you have taken the time to write this for us.

Rated 5 out of 5 stars

I have been using this company since…

I have been using this company since moving to Dorset 5 years ago. I use them for regular maintenance and one off repair/modifications to plumbing and heating. They are a great team - friendly, helpful and always provide good quality service. Highly recommended.

8 January 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding support on New Year`s Eve

Outstanding support on New Year`s Eve. Excellent engineer, but that is always the case with this company. Advice is always superb, and one is able to rely on it.

31 December 2025
Unprompted review
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Reply from Complete Gas & Plumbing

Thank you Peter for the lovely review.

Rated 5 out of 5 stars

Very professional

Very professional , helpful and informative service provided by Phil , the Engineer and the Company themselves.

29 December 2025
Unprompted review
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Reply from Complete Gas & Plumbing

Thank you for the great review John. We really appreciate it.

Rated 5 out of 5 stars

Excellent service

Excellent service! Very prompt and helpful response to our request for a boiler service. The engineer was friendly and very efficient. The job was undertaken and paperwork completed within an hour. We will be using Complete Gas and Plumbing again.

16 December 2025
Unprompted review
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Reply from Complete Gas & Plumbing

Thank you for the great review Richard.

Rated 5 out of 5 stars

Very happy with the service received

Very happy with the service received, from the initial phone call to having the jobs done. The engineers were both polite and efficient, arrived at the arranged time and standard of work was excellent.

25 November 2025
Unprompted review
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Reply from Complete Gas & Plumbing

Thank you Sheena for the great review!

Rated 5 out of 5 stars

Routine Boiler service.Excellent

Routine Boiler service.Excellent, professional & friendly service. Would highly recommend. Thank you.

25 November 2025
Unprompted review
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Reply from Complete Gas & Plumbing

Thank you Raymond for the lovely review. It really means a lot to us.

Rated 5 out of 5 stars

Boiler service plus other small jobs…

Boiler service plus other small jobs around the house. All completed very professionally and cleanly.
Thank you Phil ( who completed the work)
This company always helpful, polite and quick to respond if this are not to your satisfaction.
Highly recommend this company.

29 October 2025
Unprompted review
Complete Gas & Plumbing  logo

Reply from Complete Gas & Plumbing

Thank you Philip!

Rated 5 out of 5 stars

Excellent service - highly recommended.

Called Complete Gas and Plumbing to fix an issue with our Central Heating Boiler. Paul was friendly, courteous and arranged for an Engineer to visit the very next day. The Engineer arrived on time and was also courteous and efficient. He rapidly diagnosed faults and recommended the remedial action necessary. Engineer revisited and soon fixed our boiler. An excellent service overall.

29 October 2025
Unprompted review
Complete Gas & Plumbing  logo

Reply from Complete Gas & Plumbing

Thank you for the lovely review, we really appreciate it

Rated 5 out of 5 stars

Very helpful

Very helpful. Arrange time, turned up on time. Engineer worked well, clean and tidy . Explained everything done .Great team.

28 October 2025
Unprompted review
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Reply from Complete Gas & Plumbing

Thank you Glenda for the lovely review.

Rated 5 out of 5 stars

Fantastic service

The engineer had lots of knowledge and even fond a fault that we hadn't notice. This has saved us energy. Very good service.

5 September 2025
Unprompted review
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Reply from Complete Gas & Plumbing

Thank you for leaving us this great review, we really appreciate it.

Rated 5 out of 5 stars

Deal Direct with Complete Boiler Cover

this company is used by other boiler cover companys and have been very helpfull in the past, and now I have started my boiler cover with them direct, called the other day explained problem, and they sent a plumber that same afternoon, sorted out the problem first class service.

16 October 2025
Unprompted review
Complete Gas & Plumbing  logo

Reply from Complete Gas & Plumbing

Thank you David for the great review!

Rated 5 out of 5 stars

Great Service

Boiler service easy to book and choose a suitable date and time. Scott was on time, very knowledgeable, clean and tidy. Price was very reasonable.

15 October 2025
Unprompted review
Complete Gas & Plumbing  logo

Reply from Complete Gas & Plumbing

Thank you Treca for the great review!

Rated 5 out of 5 stars

So efficient!

Arrived earlier than expected and got straight on with the job, no fuss and found the problem quickly and fixed it. Really nice polite chaps. I've saved the phone number in case I need it again. Very happy

23 September 2025
Unprompted review
Complete Gas & Plumbing  logo

Reply from Complete Gas & Plumbing

Thank you Debbie!

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