I was very impressed with this firm & would highly recommend them. They are speedy with their email queries, they let you know exact timings & answer your questions quickly. The gentleman that came... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
great surveyor, let me know he was en route, arrived in good time and was very friendly and reassuring. it's never nice going through this stage and not knowing what will happen but he explained the p... See more
Company replied
Connells called me to arrange an appointment and sent a message the night before to confirm timings. The surveyor called me half an hour before arriving and was on time. She was really friendly and ca... See more
Company replied
My surveyor today was superb . She advised me she was on her way .. was very kind .. I was nervous because my last surveyor was disappointing. She was thorough, but did listen to me as I prattled o... See more
Company replied
Company details
Written by the company
Connells Survey & Valuation provide survey and valuation services in the residential property sector. When you come to Connells, you can expect high quality expertise and friendly property advice. Regulated by the Royal Institution of Chartered Surveyors (RICS), our people are qualified, experienced and always professional. We pride ourselves on a thorough and fuss-free experience that’s delivered to meet your needs. Our clients can rely on our advice and value our professional views. Our services are available throughout the UK with our surveyors living nearby, so you benefit from expert local knowledge and can make informed decisions on your home.
Contact info
Cumbria House, 16-20 Hockliffe Street, LU7 1GN, Leighton Buzzard, United Kingdom
- 01525 218619
- customercare@connells.co.uk
- connells-surveyors.co.uk
4.8
Excellent
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service
Excellent service, really friendly valuer came to visit our property and appreciated how much hard work had been put into the standard and finish for the future vendors.
22 July 2026
Unprompted review
Reply from Connells Survey & Valuation
We're pleased you thought the service was excellent.
Reply from Connells Survey & Valuation
Thanks for the 5 star review.
Really lovely professional chap
Really lovely professional chap, very prompt service would highly reccommend
22 July 2026
Unprompted review
Reply from Connells Survey & Valuation
Thanks for the recommendation.
The lady that came was lovely
The lady that came was lovely, quick and efficient. Customer services was also really helpful with booking and rearranging an appointment.
22 July 2026
Unprompted review
Reply from Connells Survey & Valuation
Thank you for the great feedback.
The surveyor who visited our home today…
The surveyor who visited our home today was excellent. He was very polite, friendly, and professional. He made us feel comfortable from the moment he arrived, and it never felt like having a stranger in our home. He was also lovely with our young children and treated our home with great respect. We really appreciated his kindness and professionalism. Thank you!
22 July 2026
Unprompted review
Reply from Connells Survey & Valuation
Thank you for the amazing review.
Excellent service from arrival till departure.
Arrived on time, very pleasant and courteous, to the point and very professional.
Can't fault his comments and observations etc obv as hes the surveyor , but very pleasant, polite and excellent service.
22 July 2026
Unprompted review
Reply from Connells Survey & Valuation
Thanks for the excellent feedback.
Quick and easy
22 July 2026
Unprompted review
Reply from Connells Survey & Valuation
Thanks for the 5 stars!
Top Service!
Alex the surveyor rang me on the morning of the valuation to give me an eta, was on time, really personable and complimentary about my property. She was professional and carried out her duties, and asked me many questions regarding the property. Really cool woman.
21 July 2026
Unprompted review
Reply from Connells Survey & Valuation
Thanks for the great feedback.
Polite, friendly and respectful
Polite, friendly, respectful of my home and weren't an inconvenience at all. Thank you
21 July 2026
Unprompted review
Reply from Connells Survey & Valuation
Thanks for the positive review.
Very friendly valuer and pleasant to…
Very friendly valuer and pleasant to deal with . Not moody like many I have met over the years .
He was on time and called before visit to clarify address .
22 July 2026
Unprompted review
Reply from Connells Survey & Valuation
Thanks for the great feedback.
Reply from Connells Survey & Valuation
Thanks for the 5 stars!
Really lovely person answered my…
Really lovely person answered my questions
22 July 2026
Unprompted review
Reply from Connells Survey & Valuation
Thanks for the positive feedback.
Jeff was excellent
Jeff was punctual, polite and a pleasure to meet. He quickly gathered what he needed and was very easy to work with and talk to.
Thank you
22 July 2026
Unprompted review
Reply from Connells Survey & Valuation
Thank you for the great review.
Reply from Connells Survey & Valuation
Thanks for the 5 star review.
Arrived within the time limit
Arrived within the time limit
Very quick and efficient
Professional and friendly
21 July 2026
Unprompted review
Reply from Connells Survey & Valuation
Thanks for the great feedback.
Very professional and friendly
Very professional and friendly, knew exactly what he was doing/looking for
20 July 2026
Unprompted review
Reply from Connells Survey & Valuation
Thanks for the great review.
Reply from Connells Survey & Valuation
We always strive to be professional.
James was very polite and professional
James was very polite and professional
20 July 2026
Unprompted review
Reply from Connells Survey & Valuation
Thanks for the 5 star review.
What a great first time experience
He Turned up perfectly on Time was extremely pleasant and we'll mannered and just got on with the job he had to do in a very efficient manner and I was completely put at ease so well done I will definitely be referring Connells to my friends and family.
20 July 2026
Unprompted review
Reply from Connells Survey & Valuation
Thanks for the great feedback and recommendation.
Reply from Connells Survey & Valuation
Thanks for the 5 stars!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.