Co-op Insurance Reviews 

Made a mistake when booking insurance, talked to a very helpful lady, who sadly couldn't make the policy cheaper, so refunded money within a couple of hours. I'll try again next year👍

Quick and efficient, fair price

Details all set out clearly easy to apply.

Kieran was professional and friendly. He went out of his way to help me with travel insurance. He was knowledgeable and patient. Thank you.

Yes im impressed

Easy & quick to use

The representative was polite, informative, courteous and efficient!

Easy to apply and one of our party has medical disclosures which were easy to add and the policy was god value for money.

Perfect. Not very good at technical stuff on phone. Was so easy to do xxx

Can’t print out my cover documents. Haven’t got PDF.

Made a mistake on the online form. Contacted co-op within minutes. Took a couple of minutes to correct and cost me £35.
Was told it would cost me £35 to cancel the insurance even though the insurance did not start until 4 days later.

Since co op replied on 16/06 (it's now the 28/06) saying they would contact me to discuss the issue I have heard nothing prompting me to reduce the score to one star.

Great price easy to do

Very helpful, great prices and very professional

Helpful contact, listened and acted quickly to alter mileage on policy which reduced the premium. Pleasant, friendly and efficient. Top marks!

Was all good. But when I returned to get a quote again it went from 120£ to 2000£. Possibly a glitch. The 3 rd time I got a quote it came back correctly. Otherwise all good.

My mother has just died. I was notifying them of this and trying to keep the policy going, because one of my siblings is staying at the house while we sort things in the aftermath of her death.

There was absolutely no empathy, nor common sense, employed in this endeavour by the Co-op Insurance staff member on the phone.

I was on the phone for over an hour, endlessly having to answer questions the company would already have known the answers to (given it was all on the existing policy of my mother). I do not own, nor live, in this house....my mother has just died...and I am getting endless questions about the types of mortice locks, etc, etc. AND then being asked about my marketing preferences and whether they can keep my credit card details on file for renewal purposes. NO! They cannot! Please just deal with what I am trying to do in as smooth and efficient, and empathetic way as possible. Every time I pointed out that they already knew this information, the girl on the phone said something like: "If you keep interrupting me, this will only take you far longer." Unreal.

Co-op Insurance failed on all counts. Even their email link to setting up an online account failed to work - it would not accept my date of birth (I suspect their terrible system might still have my late mother's DOB in there instead?)

I have lodged a complaint, which I hope will be swiftly responded to. It was a total disgrace. (I have had very smooth, straightforward and kind responses and resolutions from various other banks and financial institutions). Co-op Insurance obviously has very poorly trained staff. I would not recommend this company.