Purchased a travel insurance policy online, very straightforward. Very competitive price to cover a number of pre existing conditions for an older person. Then made some slight changes over the pho... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Extremely straightforward to arrange my renters content insurance,no jargon couldn't believe my luck!!! Compared to comparison sites which in my view is a total nightmare 😞 Good old Co op came to m... See more
For some unknown reason my automatic renewal didn't work so rang policy renewal helpline spoke to a really helpful person named sigir ? Might of spelt his name wrong sorry. Really quick to sort out w... See more
Company replied
Went with Co op travel insurance as I've been a member for many years even got my funeral sorted with them. Done it online it was quick and easy no hassle at all 5 minutes and I was covered definitely... See more
Company details
- #110 of 139 best companies in Insurance company
- #49 of 67 best companies in Car and Motor Insurance Agency
- #32 of 44 best companies in Home Insurance Agency
- #53 of 54 best companies in Life Insurance Agency
- #20 of 32 best companies in Pet Insurance Company
- #59 of 68 best companies in Travel Insurance Company
About Co-op Insurance
Written by the company
Protecting what matters most
Co-op Insurance has been protecting what matters most to people for over 150 years.
We see insurance as an opportunity to make a positive difference all over the UK.
We offer a wide variety of insurance including:
- Car insurance
- Home insurance
- Life insurance
- Over 50 life insurance
- Pet insurance
- Travel insurance
- Van insurance
- Young driver insurance.
Supporting communities, it’s what we do
We support community projects and help to safeguard community spaces. One of the community projects that we support is Neighbourhood Watch.
Through our home insurance we fund Neighbourhood Watch schemes across the UK, helping you and your community look out for each other.
Our Co-op values
Co-op Insurance are part of Co-op Group, one of the world’s largest consumer co-operatives, owned by millions of members.
We’re founded on a set of values and principles that describe a different, fairer, and better way of doing business.
Alongside insurance, Co-op has one of the UK’s leading convenience retailers, the UK’s number one funeral services provider, and a developing legal services business.
With all this and more, you know you can put your trust in a brand that has been doing things the right way since 1867.
Contact info
United Kingdom
- coop.co.uk/insurance
4.4
Excellent
4k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Very easy to get prices
Very easy to get prices
The whole experience was brilliant I’m very pleased
19 June 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Co-op Insurance
Good morning
We love to hear such great feedback about our agents!
Thank you!
Jemma
The Co-op Pet Team 🐾
Agent was very helpful and courteous.
20 June 2026
Unprompted review
Reply from Co-op Insurance
Hi Mr Burns
Thanks for taking the time to leave us a 5 star review! We're pleased to hear you're happy with the service provided. Thanks for your positive feedback.
Kind regards
Leanne
Easy and straight forward process.
17 June 2026
Helpful staff
Made a mistake when booking insurance, talked to a very helpful lady, who sadly couldn't make the policy cheaper, so refunded money within a couple of hours. I'll try again next year👍
17 June 2026
Quick and easy and affordable service
17 June 2026
Reply from Co-op Insurance
We're glad to hear our details were clear and easy to apply. Thank you for your positive feedback!
Kind regards
Jemma
The Co-op Pet Team 🐾
Co op travel insurance
Kieran was professional and friendly. He went out of his way to help me with travel insurance. He was knowledgeable and patient. Thank you.
16 June 2026
Unprompted review
Reply from Co-op Insurance
Good morning
Thank you for the great review!
Kind regards
Jemma
The Co-op Pet Team 🐾
Easy enough to book.
15 June 2026
Fast a quick service
14 June 2026
The representative was polite
The representative was polite, informative, courteous and efficient!
15 June 2026
Unprompted review
Good value even with medical declarations
Easy to apply and one of our party has medical disclosures which were easy to add and the policy was god value for money.
13 June 2026
Reply from Co-op Insurance
Good morning,
Thank you for your review.
I'm sorry to hear you've had difficulty accessing your policy documents. I can confirm that a copy of your documents has now been issued by post for your convenience.
If you need any further help, please get in touch and we'll be happy to assist.
Best regards,
Elice
Co-op Insurance Team
£35 for 2 mins work.
Made a mistake on the online form. Contacted co-op within minutes. Took a couple of minutes to correct and cost me £35.
Was told it would cost me £35 to cancel the insurance even though the insurance did not start until 4 days later.
Since co op replied on 16/06 (it's now the 28/06) saying they would contact me to discuss the issue I have heard nothing prompting me to reduce the score to one star.
14 June 2026
Unprompted review
Reply from Co-op Insurance
Good morning
Thank you for taking the time to leave us your review. We're sorry to hear you're not happy with the service, we have passed your details to the relevant team who will be in contact to discuss your concerns further.
Kind regards
Aysha
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