Co-op Insurance Reviews 

Very poor at resolving problems.
First contacted them on the 11th june after my online access to my policy was frozen to changes??. I've made several contacts by phone and online chat to try and get this resolved by nothing happens despite continual promises. I now need to cancel the policy as I've sold the car. I have previously been told by insurances companies it is illegal to have insurance in a vehicle you don't own!. Assume it stops them being flagged as uninsured by ANPR ??.
Was told last week by reply to my previous review about the problem someone would contact me, noone did so phoned again and went through the same loop, "yes we can cancel it" - "oh it won't let me" , - "I'll escalate it for you". BUT nothing happens to fix it.
Hopeless company.
I'm guessing Aysha will give me the same reply to this as last time and nothing will happen. Prove me wrong please!.
Update 010726 -- phoned up again chasing about them being unable to cancel my policy. After waiting & speaking to someone for a total of 90 mins then conclusion was that I should receive an email from the complaints team tomorrow to say they will start the complaints procedure and someone might be able to then refund and cancel the policy if they can fix the systems!.bid they can't I will have to wait 8 weeks before I can take it to the financial ombudsman.
Unbelievable poor service from Coop that noone can manually just say we'll cancel the policy and refund manually.

Ayhsa -- I presume asking someone to phone me will have the same result??

02nd July - latest issue-- despite repeated promises on phone call yesterday (1st July) that I would definitely get a reply from complaints department today, I have heard nothing.
Aysha phoned me yesterday and apologised but said she couldn't do anything herself but would pass on the problem.
They coop have a completely useless system when it comes to problems and cannot do anything manual to override them. By their own admission I am owed circa £300 as a refund for the policy they have cancelled (eventually) but I have no idea when or how much they are going to pay me. They really are a totally incompetent insurance setup. The people are good but they can't do anything, "computer says so".

I renewed my car insurance without any fuss. Quick and clear instructions on how to renew and all set up in basically 5 minutes.

Customer service excellent Jess sorted out my query about the change in my policy efficiently and quickly Everything was clearly explained and had a helpful attitude
Renewal made easy what more could you ask for

The information was set out really well on the website; much better than other insurers. The features were generous for a single trip to Norway (covering hiking and swimming as standard, as well as the expected travel coverage of passports, baggage, canx, etc).

Easy to use website; good customer service and very accessible.

I would give more but I can’t open the documents attached to the email so pointless so all I have is a policy number

Very professional and helpful . I would have given five but it took ages on the phone

A few clicks on the keyboard

Very easy to apply, and having easy to understand options in Layman's terms. Immediate same day or next day cover available at affordable prices - Took me about 20 mins from getting a quote to being covered.

I was looking for travel insurance and the co-op was one of the most reasonable to buy. It was easy to complete on line when taking out the insurance

I am left unsure of what the policy I have bought covers! Also, no clue of how to get in touch with them if it became necessary. Overall, quite disappointed!

Existing customers expected to renew at a higher price than someone new going to CO-OP via a comparison site?. Called to query and told “that’s just the way it is”. Great customer retention plan.

Sge was very polite

Good price , hope not to ever use and make a claim , but happy with service so far

Competitive pricing at a cover that suits my needs, easy to set up .

Whilst the staff are friendly & helpful, the claims department go out of their way to complicate simple claims. I have cancelled my Pet insurance policy and previously another Home insurance one too. The renewal terms are extraordinarily expensive and I’m so disappointed in the Co-Op’s avoidant behaviour.
The two stars are for the helpful manner of the staff, which never comes to fruition.

Excellent service very straight forward forms very easy to understand.

Co-op travel insurance almost always comes in at the cheapest for me.
Fair prices and an easy to navigate website.
The online form is also very straightforward to fill in.

All done on a phone very easy to follow and the different services

Easier to navigate through the options than moneysupermarket. Go straight to co-op website. I got a great deal for my travel insurance