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CovaU Energy Reviews 2,085

•
TrustScore 5 out of 5

4.8

Electric utility company
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Review summary

Created with AI, based on recent reviews

Evaluating 439 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent customer service, highlighting the staff's professionalism, helpfulness, and efficiency. Many people appreciate the quick response times and the ease with which their queries are resolved, often in a single call. Consumers also find the pricing attractive, noting that the rates are competitive and often better than other suppliers. However, some customers were dissatisfied with certain aspects, mentioning long hold times and issues with staff. A few people reported being put on hold for extended periods or experiencing background conversations during calls. There were also instances where customers felt the company's pricing became significantly higher after an initial attractive offer, and some encountered difficulties with estimated bills and the disconnection process.

What people talk about most

Customer service

Users describe positive interactions with customer service. Many customers praise the support team for being... See more

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the support team for their... See more

Service

People report positive experiences with service, often highlighting quick and efficient responses, with some... See more

Price

Reviewers highlight positive aspects of price, with many finding CovaU's electricity supply to be economical... See more

Response time

Clients share positive opinions on response times. Many customers praise the quick call pickups, with some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Calling them right after signing up online. Since I have questions about the welcome bonus. Surprisingly the customer service is nice. Because they are really trying to solve your problem sincerely... See more

Rated 5 out of 5 stars

I recently contacted the call centre regarding an issue with my account, and Opalyn Pangan assisted me. She was prompt, professional, and resolved my query during the first call itself. She clearly... See more

Rated 5 out of 5 stars

Signup Process over the phone was made straightforward by the customer care. Answered my queries regarding the Vic Energy compare prices and Covau prices, and matched the Vic Energy prices without has... See more

Rated 5 out of 5 stars

I had experienced great customer care support from COVAU energy which I was not expecting while I had the connection and that’s not it. They also helped me twice to fix our meter board problems. The... See more

Company details

  1. Electric utility company
  2. Energy supplier
  3. Gas company
  4. Solar Energy Company

About CovaU Energy

Written by the company

Covau Energy

CovaU Energy is a top-rated energy provider in Australia. We provide competitive electricity and gas plans in NSW, VIC, QLD, TAS, ACT, and SA.

What You Can Get
  • Low Rates, More Savings
  • No Lock-in Contract
  • 24/7 Customer Support
  • Rewards from Over 4,500 Business Partners

Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Replied to 23% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

Superb service

Yes indeed - A very positive/fruitful conversation. The two issues at hand were completely resolved.
Both in the same conversation.
I thank the CovaU Energy team with a high 5.
Keep up the excellent customer interaction.

16 March 2026
Unprompted review
Rated 5 out of 5 stars

Great service

I found that the service representative AT COVAU to be helpful and very professional and he answered my query so very happy to continue using them

10 March 2026
Unprompted review
Rated 5 out of 5 stars

I recently got an extremely high gas…

I recently got an extremely high gas bill after a new meter was installed. I got the best credit stoner service who helped me solve this issue quite quickly and was very quick in responding. All got sorted and new bill issued 3/4 cheaper!!! Thank you for all your help.

25 February 2026
Unprompted review

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