Cowell's Garden Centre Reviews 97

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, noting that plants arrive in prime, healthy condition and are often better than those from other online retailers. The ordering process is frequently highlighted as smooth and efficient, with many people appreciating the fast dispatch and quick delivery services. Reviewers also commend the superb packaging, which ensures items arrive well-protected and intact, reflecting the care taken by the staff. However, some customers also noted issues with staff interactions, describing experiences where employees were perceived as rude or unprofessional, particularly when addressing concerns about products. A few other people also expressed concerns about certain management interactions. Additionally, some reviewers mentioned receiving products with broken seals or minor damage, such as a knot in a lead, suggesting occasional inconsistencies in quality control.

What people talk about most

Product

Customers had positive experiences with product quality and packaging. Many reviewers praised the excellent... See more

Order

Users describe positive interactions with order. Many customers praise the quick dispatch and secure... See more

Quality

Reviewers highlight positive aspects of quality. Customers consistently praise the excellent quality of the... See more

Staff

Consumers find staff to be positive. Many reviewers praise the helpfulness, friendliness, and professionalism... See more

Delivery service

Clients share positive opinions on delivery service. Customers consistently praise the speed of delivery,... See more

Based on these reviews

Rated 5 out of 5 stars

I don’t usually write reviews - other things to do. However, credit where credit is due - and it certainly is due to Cowells. I ordered three plants quite early on Saturday morning thinking that n... See more

Rated 5 out of 5 stars

A plant I ordered was out of stock. (Hardly surprising, as it was so competitively priced). I immediately received a very nice email from Hollie, who gave me the choice of a refund or another ve... See more

Rated 5 out of 5 stars

I cannot praise Cowell’s highly enough. Their customer service is second to none. They were extremely patient, helpful and courteous. My order was delivered quickly and very well packaged. I will happ... See more

Rated 5 out of 5 stars

Ordered online on Sunday plants arrived on Tuesday morning so very fast delivery . All plants were packed and delivered in excellent condition . I will definitely be ordering from them again in the fu... See more

Rated 1 out of 5 stars

Just visited Cowells Garden Centre. Always enjoyed and the staff are helpful. But today a different matter altogether. I took back a plant that had died off in a week. I was approach... See more

Rated 1 out of 5 stars

I will no longer be supporting Cowell's Garden Centre and express my disappointment regarding an upsetting experience I had during my recent visit to your garden centre. My partner and I are... See more

Rated 5 out of 5 stars

I have bought a few house plants on line recently and it has been a very positive experience. Plants have been in amazing condition, well packaged and very quick delivery. The team are very helpfu... See more

Rated 5 out of 5 stars

This is the best online garden centre by far! I recently ordered again from them and their service is second to none. The plants were beautifully packaged, exactly as described and are thriving in my... See more

Rated 5 out of 5 stars

I don't usually do reviews but I must say that this is the best garden center so far. I usually buy online (mosty hebe varieties) and have ordered about 10 times this year if not more. Been there ph... See more

Rated 5 out of 5 stars

Purchased a delphinium online, arrived very well packed and super fast delivery, a bit wilty due to the heat and travel but to be expected, it has soon perked up, its a very healthy looking plant wit... See more

Rated 5 out of 5 stars

Rang in advance to check availability of a certain plant & lovely young man said he would put one aside for me. Once I arrived I was total amazed at the range of plants on offer & the quality. I bough... See more

Rated 5 out of 5 stars

Superb service from their outdoor plant expert, who checked availability and phoned me back to say he had hand-picked 8 of my selected plants. Their packing department also deserves an award - I have... See more

Rated 5 out of 5 stars

Ordered a 7 litre Red Dragon. Was not too sure as first time I have ordered a large plant to be delivered. Should not have been worried as it turned up 2 days later in perfect condition. Opened up... See more

Rated 5 out of 5 stars

I've purchased a few times from Cowell's for houseplants and garden plants. My experiences are from online purchases. The customer service I've received has always been excellent, a couple of time... See more

Rated 5 out of 5 stars

I ordered six plants online. Each came beautifully wrapped, in eco friendly brown paper. Very good quality plants too. I will be ordering again. Excellent.

Rated 5 out of 5 stars

My order was processed and delivered in 3 days. Excellent plant ….not readily available elsewhere…..and good experience. Good people to deal with. Will order again.

Rated 5 out of 5 stars

Picea glauca Rainbows end Conifers. I am very pleased with my plant. It arrived on time and was very well packaged. Very healthy looking plant. Would definitely recommend Cowells.

Rated 5 out of 5 stars

I do not tend to write many reviews. I was in two minds whether to order plants online as I have ordered from a few different suppliers in the past and they have either arrived damaged or tiny. Someti... See more

Rated 5 out of 5 stars

I had the absolute pleasure of being assisted by Glen during my recent visit to Cowell’s Garden Centre, and I can confidently say it was the best customer service experience I’ve ever had at a... See more

Rated 5 out of 5 stars

This is now the only garden centre that I will place orders with. Delivery is very efficient and the plants are of excellent quality. So much choice too. So pleased with all my plants.

Rated 3 out of 5 stars

Ordered a set of lights , they came quickly however they wrote “tested” on the invoice and yes they were (never said they would do that when I bought them) , seal was broken on the box and the lead ha... See more

Rated 5 out of 5 stars

Plants received very quickly and in pristine condition. Very responsive customer service in replying to an email question I had.

Rated 5 out of 5 stars

I was very impressed. I ordered on Thursday morning and the plants arrived on Friday afternoon. All were well packed and healthy.

Rated 5 out of 5 stars

I genuinely cannot fault Cowell’s Garden Centre — this has been one of the best plant-buying experiences I’ve had, and it’s worth saying that I’ve placed many orders with Cowell’s over t... See more

Rated 5 out of 5 stars

Wow..am I impressed.. First time of ordering from Cowell’s. Help on phone pre order was most helpful. Plants despatched in 24 hrs. Plants arrived 08.39 this morning superbly packaged. The 3 i... See more

Rated 5 out of 5 stars

I’ve made multiple orders now and each one has been delivered quickly and very well packaged. Very impressed with the quality of the plants too

Rated 5 out of 5 stars

The MOST helpful and friendly staff I have ever encountered at a garden centre. Huge thanks to Dylan and Jacob. Beautiful and amazingly well stocked centre. I was visiting from Edinburgh and will cert... See more

Rated 5 out of 5 stars

Ordered several times from Cowells and they dispatch quickly and pack securely. Plants are excellent quality.


4.6

Excellent

TrustScore 4.5 out of 5

97 reviews

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Rated 5 out of 5 stars

First order and very impressed!

Ordered approx a dozen plants online and they are lovely, healthy specimens.

We've ordered from many online nurseries and the service, packaging and quality from Cowell's on this occasion (1st order) is excellent.

The delivery partner wasn't quite on schedule but the goods were so expertly packaged in comparison to those from many other nurseries that the plants are just fine.

14 August 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic Garden Centre

Fantastic Garden Centre. Although I've never had the pleasure to physically visit, I've purchased a few times now via the website. Each time has been a flawless experience, recently made a purchase of a larger hydrangea specimen. Received via one day courier. Well packaged and a beautiful healthy shrub was received, I also think I got the last one which I was chuffed about as it was a Paniculata variety that I had my heart set on. Thank you Cowell's.

2 August 2024
Unprompted review
Rated 5 out of 5 stars

The best garden centre online

Absolutely outstanding online garden centre. Everything I have ordered has been great quality, healthy and as described on the website. All of my orders have been packed very well and they arrive in good condition to me in Hampshire. Staff are helpful on the phone too. Reluctant to use any other garden centres because Cowell’s are hard to beat.

25 July 2024
Unprompted review
Rated 5 out of 5 stars

First time using them this week

First time using them this week. They had two plants that weren't on the usual garden centre website, one of which is a favourite of mine, the Parachute Plant. Order was placed on Tuesday, I think, and delivered today by DX Delivery. So, fast. The plants themselves were very healthy and just what I'd seen on the website, so very pleased indeed. Will definitely use them again

26 July 2024
Unprompted review
Rated 5 out of 5 stars

Beautiful healthy plants - incredibly fast delivery!

I’d been hunting around for 3 particular climbing roses that seemed to be out of stock everywhere except Cowells. I was a bit wary ordering plants I hadn’t seen or selected and I live the opposite end of the country from the store. I needn’t have worried at all. The roses arrived today extremely well packaged, full of blooms and amazingly healthy after their long journey. Delivery was within 48 hours of my online order too.
I wouldn’t hesitate to recommend Cowells and will certainly be ordering again from them in the near future.

2 July 2024
Unprompted review
Rated 5 out of 5 stars

Online order 5 x Hydrangea Seemanni

Just received my online order of 5 evergreen climbing hydrangea seemanni and couldn’t be happier. All five are lovely bushy healthy plants which were well packaged and recently watered. They arrived 2 days after ordering. Brilliant price compared to other online sites and delivery was only £6. Will definitely be buying more plants from Cowell’s Garden centre in future.

16 May 2024
Unprompted review
Rated 5 out of 5 stars

Healthy plant

After reading other reviews i felt at ease ordering for the first time from this company. Quick delivery after the bank holiday. Healthy lilac bloomerang plant. Very pleased..Will be using again. Thank you

8 May 2024
Unprompted review
Rated 5 out of 5 stars

10/10 would recommend

10/10 would recommend. I ordered three large grasses and they arrived in less than 24 hrs from time of order. Excellently packaged and good quality plants. Would definitely order from them again! Thanks

21 March 2024
Unprompted review
Rated 5 out of 5 stars

SUPERB EXPERIENCE

Pieris Little Frosty x2
Daphne Transatlantica Pink x1

This is my second order from Cowell's. I previously purchased a Geranium Azure Rush which is superb.

All the plants are of the highest quality and are much larger than inferior suppliers. Super fast delivery too with amazing communication.

My advice based upon my experience? Don't take risks. Go straight to Cowell's.

Brian Hill
Kent
Order no: 2024.02.0410

21 February 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely first class service

My order from Cowells Garden Centre was an on line purchase for seed potatoes and no sooner had I placed the order when they were delivered. From the minute I placed the order I received update emails keeping me informed when the order was despatched and exactly when I should expect delivery. This garden centre certainly delivers expert service I only wish it was near where I live. Thank you

9 January 2024
Unprompted review
Rated 5 out of 5 stars

Ordered online (due to distance) just…

Ordered online (due to distance) just before Christmas, item arrived within 2 days. Then when emailed, to enquire about when restocking item, as I wished to re-ordered due to excellent service, I was telephoned to say although items listed as currently out of stock they had found 2 so if I wished to order over the phone they would arrange delivery on return to work in the new year on Jan 2nd.
Arrived today.... EXCELLENT SERVICE 💯%

21 December 2023
Unprompted review
Rated 5 out of 5 stars

Absolutely brilliant

An absolutely brilliant online garden centre. I am only sad I am too far away to visit.
They have a great selection of plants for all areas of your home and garden.
I have made several orders recently both for indoor and outdoor plants. All the plants were well packed and arrived safely and quickly to my door.
The plants were all in great condition and look lovely in my house and garden.
Also, the very helpful online team sorted out an addition to my order straightaway with no fuss.
Would highly recommend and I, for one, will keep on using this super Garden Centre.

26 December 2023
Unprompted review
Rated 5 out of 5 stars

Really pleased with order

Ordered a plant online which I was a bit worried about, but I needn’t have been - the plant was dispatched quickly, arrived within 24 hours and was packed well. It’s in fabulous condition and as good as if I’d been to a local garden centre and picked it myself.

11 October 2023
Unprompted review
Rated 5 out of 5 stars

Buy with confidence!

I am always nervous buying plants mail order, but I needn't have worried. The plants were of the same high quality as I would have expected from a good local garden centre and at a very fair price. The packaging was done with extreme care, each individual plant was wrapped and then more padding to ensure that they were protected within the box: probably the best mail order plant packaging I've seen. The delivery was very prompt and I really couldn't have been more pleased.

18 September 2023
Unprompted review
Rated 5 out of 5 stars

Quality

Fast delivery. Good quality plants. Sam in customer services was extremely helpful.

7 September 2023
Unprompted review
Rated 5 out of 5 stars

Great selection and fast delivery

Extremely fast delivery for quite a low price! I have used this company a lot to order plants, they have a great selection of the Proven winners Hydrangeas, probably the widest selection I’ve seen so far in the UK. The plants they grow themselves are good quality, I’ve ordered geraniums, nepetas grown by them and they have all done very well. If there is a problem with an order they address the issue very promptly.

16 August 2023
Unprompted review
Rated 5 out of 5 stars

Ordered from Cowells Garden Centre for…

Ordered from Cowells Garden Centre for the first time. Never heard of them before but they came upon Google when I was looking for a particular plant. Was surprised to receive my plants in 24 hours (other companies I have used take 7-10 days). Plants were well packed, well watered and good sized. If this is typical service from them then they will be my first call when looking for plants.

20 July 2023
Unprompted review

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