Cowell's Garden Centre Reviews 97

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, noting that plants arrive in prime, healthy condition and are often better than those from other online retailers. The ordering process is frequently highlighted as smooth and efficient, with many people appreciating the fast dispatch and quick delivery services. Reviewers also commend the superb packaging, which ensures items arrive well-protected and intact, reflecting the care taken by the staff. However, some customers also noted issues with staff interactions, describing experiences where employees were perceived as rude or unprofessional, particularly when addressing concerns about products. A few other people also expressed concerns about certain management interactions. Additionally, some reviewers mentioned receiving products with broken seals or minor damage, such as a knot in a lead, suggesting occasional inconsistencies in quality control.

What people talk about most

Product

Customers had positive experiences with product quality and packaging. Many reviewers praised the excellent... See more

Order

Users describe positive interactions with order. Many customers praise the quick dispatch and secure... See more

Quality

Reviewers highlight positive aspects of quality. Customers consistently praise the excellent quality of the... See more

Staff

Consumers find staff to be positive. Many reviewers praise the helpfulness, friendliness, and professionalism... See more

Delivery service

Clients share positive opinions on delivery service. Customers consistently praise the speed of delivery,... See more

Based on these reviews

Rated 5 out of 5 stars

I don’t usually write reviews - other things to do. However, credit where credit is due - and it certainly is due to Cowells. I ordered three plants quite early on Saturday morning thinking that n... See more

Rated 5 out of 5 stars

A plant I ordered was out of stock. (Hardly surprising, as it was so competitively priced). I immediately received a very nice email from Hollie, who gave me the choice of a refund or another ve... See more

Rated 5 out of 5 stars

I cannot praise Cowell’s highly enough. Their customer service is second to none. They were extremely patient, helpful and courteous. My order was delivered quickly and very well packaged. I will happ... See more

Rated 5 out of 5 stars

Ordered online on Sunday plants arrived on Tuesday morning so very fast delivery . All plants were packed and delivered in excellent condition . I will definitely be ordering from them again in the fu... See more

Rated 1 out of 5 stars

Just visited Cowells Garden Centre. Always enjoyed and the staff are helpful. But today a different matter altogether. I took back a plant that had died off in a week. I was approach... See more

Rated 1 out of 5 stars

I will no longer be supporting Cowell's Garden Centre and express my disappointment regarding an upsetting experience I had during my recent visit to your garden centre. My partner and I are... See more

Rated 5 out of 5 stars

I have bought a few house plants on line recently and it has been a very positive experience. Plants have been in amazing condition, well packaged and very quick delivery. The team are very helpfu... See more

Rated 5 out of 5 stars

This is the best online garden centre by far! I recently ordered again from them and their service is second to none. The plants were beautifully packaged, exactly as described and are thriving in my... See more

Rated 5 out of 5 stars

I don't usually do reviews but I must say that this is the best garden center so far. I usually buy online (mosty hebe varieties) and have ordered about 10 times this year if not more. Been there ph... See more

Rated 5 out of 5 stars

Purchased a delphinium online, arrived very well packed and super fast delivery, a bit wilty due to the heat and travel but to be expected, it has soon perked up, its a very healthy looking plant wit... See more

Rated 5 out of 5 stars

Rang in advance to check availability of a certain plant & lovely young man said he would put one aside for me. Once I arrived I was total amazed at the range of plants on offer & the quality. I bough... See more

Rated 5 out of 5 stars

Superb service from their outdoor plant expert, who checked availability and phoned me back to say he had hand-picked 8 of my selected plants. Their packing department also deserves an award - I have... See more

Rated 5 out of 5 stars

Ordered a 7 litre Red Dragon. Was not too sure as first time I have ordered a large plant to be delivered. Should not have been worried as it turned up 2 days later in perfect condition. Opened up... See more

Rated 5 out of 5 stars

I've purchased a few times from Cowell's for houseplants and garden plants. My experiences are from online purchases. The customer service I've received has always been excellent, a couple of time... See more

Rated 5 out of 5 stars

I ordered six plants online. Each came beautifully wrapped, in eco friendly brown paper. Very good quality plants too. I will be ordering again. Excellent.

Rated 5 out of 5 stars

My order was processed and delivered in 3 days. Excellent plant ….not readily available elsewhere…..and good experience. Good people to deal with. Will order again.

Rated 5 out of 5 stars

Picea glauca Rainbows end Conifers. I am very pleased with my plant. It arrived on time and was very well packaged. Very healthy looking plant. Would definitely recommend Cowells.

Rated 5 out of 5 stars

I do not tend to write many reviews. I was in two minds whether to order plants online as I have ordered from a few different suppliers in the past and they have either arrived damaged or tiny. Someti... See more

Rated 5 out of 5 stars

I had the absolute pleasure of being assisted by Glen during my recent visit to Cowell’s Garden Centre, and I can confidently say it was the best customer service experience I’ve ever had at a... See more

Rated 5 out of 5 stars

This is now the only garden centre that I will place orders with. Delivery is very efficient and the plants are of excellent quality. So much choice too. So pleased with all my plants.

Rated 3 out of 5 stars

Ordered a set of lights , they came quickly however they wrote “tested” on the invoice and yes they were (never said they would do that when I bought them) , seal was broken on the box and the lead ha... See more

Rated 5 out of 5 stars

Plants received very quickly and in pristine condition. Very responsive customer service in replying to an email question I had.

Rated 5 out of 5 stars

I was very impressed. I ordered on Thursday morning and the plants arrived on Friday afternoon. All were well packed and healthy.

Rated 5 out of 5 stars

I genuinely cannot fault Cowell’s Garden Centre — this has been one of the best plant-buying experiences I’ve had, and it’s worth saying that I’ve placed many orders with Cowell’s over t... See more

Rated 5 out of 5 stars

Wow..am I impressed.. First time of ordering from Cowell’s. Help on phone pre order was most helpful. Plants despatched in 24 hrs. Plants arrived 08.39 this morning superbly packaged. The 3 i... See more

Rated 5 out of 5 stars

I’ve made multiple orders now and each one has been delivered quickly and very well packaged. Very impressed with the quality of the plants too

Rated 5 out of 5 stars

The MOST helpful and friendly staff I have ever encountered at a garden centre. Huge thanks to Dylan and Jacob. Beautiful and amazingly well stocked centre. I was visiting from Edinburgh and will cert... See more

Rated 5 out of 5 stars

Ordered several times from Cowells and they dispatch quickly and pack securely. Plants are excellent quality.


4.6

Excellent

TrustScore 4.5 out of 5

97 reviews

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Rated 1 out of 5 stars

I ordered 16 bags of slate online at a…

I ordered 16 bags of slate online at a delivery cost of £17.50, we received an e mail confirming the order but no notification of delivery. On returning from a grocery shopping trip, we were stunned to find that the slate (16 bags) had been dumped on our next door neighbours front doorstep, still no notification of delivery. As we are retired it proved difficult to lift 17 bags of slate, our neighbours kindly helped. I have complained both by phone and letter, still awaiting a reply..... Such terrible customer service is not what I not what I expect from Cowells.

27 April 2022
Unprompted review
Rated 5 out of 5 stars

Excellent

I bought 12 small ornamental grasses which
I ordered on Monday and received on Tuesday. They are all in excellent condition and were extremely well packed for the delivery. Each was separately wrapped and securely packed in the box. This was extremely good customer service. I have no doubts about recommending them and I shall definitely be buying more plants from them in the future.

8 February 2022
Unprompted review
Rated 5 out of 5 stars

Like many others ordered two plants in…

Like many others ordered two plants in separate orders each arrived the day after ordering. Both plants in first class condition and postage charges reasonable when compared to other online sites.

Would definitely recommend

3 February 2022
Unprompted review
Rated 5 out of 5 stars

Excellent all round

Excellent all round. I seldom write reviews but was so pleased with the service and quality of my plants from Cowells that I felt I should. I ordered Sunday, plants arrived Tuesday with frequent delivery updates. Very well packed and the plants were perfect. I bought a sarcococca winter gem in my order and the perfume filled the room as I opened the box. I will be using this company again. Thank you.

1 February 2022
Unprompted review
Rated 5 out of 5 stars

Quality service.

I have just received the best wrapped and protected live plant parcel ever. Absolutely no damage or lost compost. Excellent service. Thank you Cowell’s.

23 January 2022
Unprompted review
Rated 1 out of 5 stars

Today we bought a xmas tree to be told…

Today we bought a xmas tree to be told it was the last tree {displayed) no discount!!!! We took it home to put it up and found no stand.... waited 30 mins in the cold for it to be thrown in the box and branches have dismantled from the trunk of tree ........ in all honestly do not waste your time or money purchasing from them... happy xmas xx

4 December 2021
Unprompted review
Rated 5 out of 5 stars

Fabulous

As all other reviewers I found this company and their products and service etc. absolutely fabulous, recommend them as one of the best. Purchased some sempervivum, a little on the expensive side but good plants. Would use again.

17 September 2021
Unprompted review
Rated 5 out of 5 stars

Simply excellent

Simply excellent - quality plants delivered quickly with no issues whatsoever. In a different league to most other plant selling companies

6 July 2021
Unprompted review
Rated 5 out of 5 stars

Excellent plants and service.

While looking at another gardening company review somebody mentioned how good this one is. During lockdown I have spent a small fortune on plants only to be disappointed with the majority. I ordered three plants from here last Saturday and today..Monday..three really excellent specimens received. I did receive a phone call as the sizes I had chosen weren’t good plants so would I mind if they sent different size pots. What service. What quality. Hopefully I have found my go to plant provider. Thank you.

7 June 2021
Unprompted review
Rated 5 out of 5 stars

Couldn't recommend enough

Ordered jewel orchids from here and was thrilled with the experience. They arrived in top condition and were well packaged, with 24 hour delivery to avoid prolonged exposure in the mail system.
Great prices for some unusual plants, couldn't recommend more.

23 February 2021
Unprompted review
Rated 5 out of 5 stars

Excellent garden centre and online company

I came across Cowells GC on search engine recently and have bought many Anthurium plants. The customer service is excellent, packaging is very secure and goods delivered on time. All the plants I received are of high quality and pest free and I was able to order specific plants from Netherlands thanks to Sam and his dedicated team. Highly recommended company for all gardening needs.

23 January 2021
Unprompted review

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