CPI Security Reviews 2,655

I have recently become disabled, so security and peace of mind are extremely important. Marilyn walked me through the process of setting up the CPI app on my phone in just a few minutes!

Matthew made my experience awesome! This young Man worked with me for over an hour, being so patient, walked and talked me through everything! CPI security is lucky to have such a dedicated employee that will go above and beyond. Thank you so much Matthew!

The service technician that was at my house today to do the upgrades we had requested was fantastic! Besides completing the agreed upon work, he did a thorough assessment of our current system (which might be protocol but he did not rush through the process). We had someone from CPI do an installation a few years ago and they did not do what Eddie did.

I had the opportunity of dealing with Kecia today on some matters from my security system. She was very helpful, precise, and listen to my concerns.

She was extremely professional, courteous, and knowledgeable about both product and service. She was an absolute pleasure to deal with.

The company would do well in using her in the future for a customer support training and customer relations.

I have been a customer with Cpi for well over 20 years, we don’t have anything special on our service plan, cameras, etc. Our smoke detector has went off two times in three months for no reason at all (thank goodness) and Customer Service wants to charge a $60 service fee to come out and replace their faulty equipment…. Customer Service has went downhill really bad over the last couple years. This time it took me well over 30 minutes to get someone to reply about this issue.

Evan did an excellent job at troubleshooting and fixing an issue with our outdoor cameras. He spent time walking us through the process and successfully fixed everything in a timely manner. He was pleasant to work with. Excellent customer service!

I had an issue with the billing and I connected with Brian who was extremely helpful and patient with me. He was able to rectify the issue and get me set up going forward for monthly withdrawals which the previous rep I connected with last month appeared to not set up properly. My experience with Brian was amazing and he is a stellar representation for the company. Brian, thank you for making this a smooth experience. It was a an absolute pleasure.

A pleasure speaking with Michelle McMillian. She made me feel comfortable with the items that were going to be installed in my home. She answered all my questions and was very knowledgeable about CPI equipment. Great customer service!

Shelia was most proactive, friendly, and professional, and assisted not only with the issue I called for but also assisted in other software issues that had been bothering us for some time.

Matthew is a great asset to your company. Keep up the good work

The technician was very friendly and knowledgeable. He put in a new panel, reconnected a camera, and tested all armed entrances. He fixed the problem and all is well. Thank you!

As always the service was excellent. The young man who came to my house was polite, professional and knowledgeable. He fixed the issue and thoughtfully showed me how to clear it if the problem should it ever reoccurred.

Ashley was very helpful and patient. Completed troubleshooting until issue was resolved. Great asset to the company

Very misleading!!!! I tried to get service from them. I signed up to get service through the internet and then Better yet the Southeast area which I was in. I clicked Georgia and I select my city. I got they do service my area and I got excited. Come to find out I am out of the service area which meant they cannot service the area. Talk about misleading the customers. They had me waiting on hold for a long time and told they cannot service my area.

Jason was wonderful. He not only fixed the reason I called but he also offered to take care of things on my account that I wasn’t aware were missing.

Michelle was very helpful and pleasant to work with, she provided all the information needed to get our systems up and running again. Thank you Michelle!

Customer service is good on simple things and making sales ,extraordinary ! Call backs are almost nil even when you have a virtual appt set up because of many many issues! I have waited 5 hrs so far for a co planned ( with Robin and Joshua) 11:30 am agreed upon call back today to solve the many camera issues. We have Eleven - two New ones last week with No sound and one needs adjusting in position that R said could be done at the office but…. Nothing has been done or solved and we Need working security cameras for our security …that,s why we have this pretty expensive investment .

Michelle was very kind, knowledgeable, and helpful.