Creditsafe UK Reviews 

3,941
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 488 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful and professional staff, noting that the team provides clear explanations and tailors services to perfectly fit individual business needs. Consumers also find the platform to be an extremely easy-to-use system that offers reliable, accurate, and valuable data for managing credit checks effectively. However, some customers also noted issues with aggressive sales tactics and representatives pushing additional services rather than focusing entirely on customer support. A few other people experienced frustrating interactions, mentioning rude communication from staff and occasional technical difficulties with data synchronization across connected systems.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that consumers consistently experience... See more

Service

Consumers find service to be positive, highlighting efficient processes, professional account management... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting that representatives are... See more

User experience

Reviewers highlight positive aspects of user experience, noting that the platform is very easy to use and... See more

Product

People report positive experiences with product, highlighting that information is comprehensive and accurate... See more

Reviews shaping this summary

Rated 5 out of 5 stars

we have been ustomers fo over 10 years. have always dealt with the same person sho she has looked after our needs very well would not go anywhere alse cannot recommend highly enough Vicky. gwen... See more

Rated 5 out of 5 stars

Evan Jones called and was very helpful in resolving my issue with the company. I no longer use Credit safe, although I did use it when I had my trading company. He explained the benefits and convinced... See more

Rated 5 out of 5 stars

Been using Creditsafe for quite a few years and the service levels that are offered beat the competition. Natali always helps and we find the information levels that match our needs.

Rated 5 out of 5 stars

Daniel John is a really helpful & efficient member of the Creditsafe team. He was patient while we made decisions, he answered all questions we had and was able to adapt quotes to suit our requiremen... See more


Company details

  1. Credit reporting agency
  2. also in
  3. Credit bureau

Written by the company

As the world's most used provider of company credit reports, we can deliver accurate credit reports from anywhere in the world. Visit Creditsafe today your company's credit score online.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4k reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 71% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.6

All reviews

(3,941)

470 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I wanted to know my business credit…

I wanted to know my business credit score to understand my options for financing. I used the on-line Creditsafe platform where I received a call back from Garin Jones and thought I’m going to get the hard sell for products and services I don’t need. Complete opposite, Garin was knowledgeable and helpful without the drama.

5 November 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Experience

The Creditsafe team understood our pain points and were able to mitigate risk and complexity in the monitoring of our vendors on their platform, the wider team are all fully attentive with great customer service, would highly recommend!

4 November 2026
Rated 5 out of 5 stars

Fast response time and customer focused presentation

Novak gave us a good overview of the system. The presentation was clear, he responded well to our questions and was able to give us a same day quotation. The whole process was conducted efficiently resulting in a timescale of less than one week between our initial enquiry and our acceptance of the contract.

22 October 2026
Rated 5 out of 5 stars

Fisr Class

Creditsafe offer a fantastic an invaluable service. Our Account Manager presents excellently, and explains every detail in a concise and professional manner, without any catches or hidden costs. A first-class experience all round.

30 October 2026
Unprompted review
Rated 5 out of 5 stars

Paul at Creditsafe

Paul at Creditsafe has been fantastic. He provided an extremely thorough overview of the system, explained everything clearly during the trial period, and took the time to answer all our questions in detail before the initial onboarding. Paul has also been consistently available whenever we've needed him, and more than happy to help with any queries.

29 October 2026
Rated 5 out of 5 stars

We have been using credit safe for a…

We have been using credit safe for a number of years and it has helped us greatly. Our account manager is Alice Woods who always does her best when we have have any queries and also when it comes to our renewal. She deserves the 5 star rating as well.

28 October 2026
Rated 5 out of 5 stars

Exceptional Customer Service

Claire Prideaux provided exceptional service in helping us resolve an issue with our Creditsafe package. She went above and beyond what was expected, quickly understood our needs, and ensured the matter was resolved efficiently. The training she provided was thorough, informative, and tailored to our requirements. Claire's commitment to customer service was outstanding.

28 October 2026

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