Creditsafe  Reviews 3,728

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 438 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being prompt, professional, and friendly, making interactions pleasant and productive. The customer service is frequently highlighted as exceptional, with many people appreciating the personalized and helpful approach. The service provided is often described as excellent, efficient, and reliable, with consumers noting the ease of their overall experience and the user-friendly platform. Many also appreciate the informative nature of the product and the valuable data it provides for making informed business decisions. However, some customers also noted issues with the sales approach, describing it as high-pressure and driven by targets rather than understanding their needs. A few other people also felt that the product was not suitable for their small business or that the credit checks were not as detailed as competitors. Some reviewers were not happy with the lack of communication and difficulty in reaching account managers, leading to dissatisfaction with the service.

What people talk about most

Staff

Customers consistently report positive experiences with staff, highlighting their professionalism,... See more

Service

Clients share positive opinions on service, with many reviewers describing it as excellent, faultless, and... See more

Customer service

Consumers find customer service to be positive, with many reviewers describing it as polite, simple,... See more

User experience

Users describe positive interactions with user experience, highlighting the platform's user-friendliness and... See more

Product

Reviewers mention positive feedback about the product, with many finding it to be good value for money and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have just signed up with creditsafe and so far we cannot fault their services at all. From the inital meeting with Richard, teams help from our accounts manager Sara and our training session wit... See more

Rated 5 out of 5 stars

We had been with our previous provider for years and the price just kept increasing, I rang Credit Safe and the friendly helpful staff listened to what we needed and quoted on the best package for us.... See more

Rated 5 out of 5 stars

Arfon has been very patient and persistent in contacting me and understanding our business needs. He has carefully explained features he feels would be useful whilst not giving the "hard sell". He i... See more

Rated 5 out of 5 stars

Paul was really helpful. We had a a few tricky entities and he was able to successfully source and review them. the portal is easy to use, and the monitoring alerts are handy to keep any eye on priori... See more


Company details

  1. #2 of 8 best companies in Credit reporting agency
  2. #2 of 5 best companies in Credit bureau

Written by the company

As the world's most used provider of company credit reports, we can deliver accurate credit reports from anywhere in the world. Visit Creditsafe today your company's credit score online.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 92% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 1 out of 5 stars

Poor service/ dont pay upfront…

We not only paid for this years subscription but we were given an opportunity to pay for next years subscription at this years price if we paid now. Which we did and have the receipt for. We then were kicked out of the system. We have been put back and have had an email saying that they will send us an invoice to join the system. We are not happy

11 June 2026
Rated 5 out of 5 stars

Great site and service

Our Company has used Credit Safe for several years. Our account manager Graham is great and always happy to help get better use out of the site where we can. He's very helpful and patient in clarifying any part of the service we need to understand. Credit Safe clearly offers a wide range of aspects to their service and finding ways to help Companies make more efficiencies to this in their business' as well as easily functional for a range of capabilities with systems.

9 June 2026
Rated 5 out of 5 stars

James was great

James was great, walked me through the Dashboard and answered all my questions.

Love the attention to detail and making sure I understood the different sections.

9 June 2026
Unprompted review
Rated 5 out of 5 stars

Always helpful and they listen to your…

Always helpful and they listen to your requests and try to help wherever they can. So far they have always been quick to assist with technical issues mainly around finger trouble and the products are easy to use. Ashton is always on hand as well as always updating us on new product offerings or upgrades to current services.

8 June 2026
Rated 5 out of 5 stars

Creditsafe review

I contacted Creditsafe and within one hour they got back to me and I had the report I was after shortly after that. Very efficient and we have decided to sign up with them!

3 June 2026
Rated 5 out of 5 stars

Business Enabler and Essential - Creditsafe

The people at Creditsafe have made dealing with them a easy and pleasurable, the customer service is polite, simple and effective. Creditsafe is a great tool to have for any business to assess potential customers creditworthiness, mitigating any potential losses and also assessing the general health of competitor businesses.
This is an invaluable tool for my business.

29 May 2026
Rated 5 out of 5 stars

Excellent service

Renewal terms fully explained. Add-ons offered, but not hard or soft sales. Renewal terms very competitive. Always very pleasant to deal with on the phone. An excellent service.

29 May 2026

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