Creditsafe  Reviews 

3,850
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 457 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable and friendly staff for providing prompt support, helpful training sessions, and clear guidance throughout the onboarding process. Users deeply appreciate the intuitive platform, noting that the online tools and comprehensive credit check services are exceptionally efficient, reliable, and very easy to navigate daily. Some reviewers were not happy with the heavy focus on sales pressure and experienced difficulties when trying to implement certain additional services. A few people also experienced technical challenges when trying to integrate external data or deal with unexpected platform limitations regarding unlisted company types.

What people talk about most

Staff

People report positive experiences with staff, highlighting that team members are consistently helpful,... See more

Service

Customers report appreciation for the service, highlighting professional account managers and helpful staff... See more

Customer service

Clients share positive opinions on customer service, highlighting that interactions with the support team are... See more

User experience

Users describe positive interactions with user experience, highlighting a simple and straightforward renewal... See more

Product

Customers consistently note positive experiences with product, highlighting a simple and straightforward... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have just signed up with creditsafe and so far we cannot fault their services at all. From the inital meeting with Richard, teams help from our accounts manager Sara and our training session wit... See more

Rated 5 out of 5 stars

we have been ustomers fo over 10 years. have always dealt with the same person sho she has looked after our needs very well would not go anywhere alse cannot recommend highly enough Vicky. gwen... See more

Rated 5 out of 5 stars

Been using Creditsafe for quite a few years and the service levels that are offered beat the competition. Natali always helps and we find the information levels that match our needs.

Rated 5 out of 5 stars

Alison didn't try to push the extra service on to us. We chose to try two new options for just a year to see if it benefitted us. Very happy with the service.


Company details

  1. #3 of 7 best companies in Credit reporting agency
  2. #3 of 5 best companies in Credit bureau

Written by the company

As the world's most used provider of company credit reports, we can deliver accurate credit reports from anywhere in the world. Visit Creditsafe today your company's credit score online.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 78% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.5

All reviews

(3,850)

439 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Evan Jones was very help

Evan Jones called and was very helpful in resolving my issue with the company. I no longer use Credit safe, although I did use it when I had my trading company. He explained the benefits and convinced me to re-join. Initially, the price was higher than what I had previously paid, but after speaking with his manager, we agreed on a reduced price.

10 September 2026
Rated 5 out of 5 stars

Dan Hayward is our main point of contact

Dan Hayward is our main point of contact, and he has been dealing with our company for many years. Throughout that time, he has consistently been outstanding. I genuinely cannot praise him highly enough he is exceptionally professional, knowledgeable, reliable, and simply superb at what he does.

Dan is a real asset, and we have always been extremely impressed with the level of service and support he provides.

10 September 2026
Rated 5 out of 5 stars

Reference your Employee Chloe Barnett

Reference your Employee Chloe Barnett, Today I was contact by Chloe with regards to promoting and informing us of the Credit Safe product. Throughout the entire conversation she was exremely curtious, understanding and mindful of how difficult it can be when explaining to her potential customers how to navigate the software.
We found the tool and demonstration very informative and her customer service experience and level remained very professional throughout.
Chloe is an asset to your demonstration team and I am sure that she will create endless opportunities for creditsafe.
Thank you chloe

7 September 2026
Unprompted review
Rated 5 out of 5 stars

Used Graham at Credit Safe for the last…

Used Graham at Credit Safe for the last few years and he always makes the renewal super easy. He always brings me up to date with all the new services available and ensures we are getting the best value. Highly recommend this company and Graham.

7 September 2026
Rated 5 out of 5 stars

My team and I continue to receive very…

My team and I continue to receive very good support from our Account Manager Byron who is always quick to respond to queries as well as offering alternative options to resolve problems.
We have just embarked on a multi year agreement with CreditSafe which involved our Procurement team and Data Protection office. This was more complicated than expected but Byron was the conduit to help us reach a final agreement.

25 August 2026
Rated 5 out of 5 stars

Extremely useful in due diligence…

Extremely useful in due diligence search before contracting with a client.
Useful service provided to follow up slow paying clients. This all makes it much easier for me as a small business to concentrate on the business development.

5 September 2025
Rated 5 out of 5 stars

Great Training Provider

Great Company, Sharon Jones was a great trainer, I walked away knowing that I had all the skills I would need to use on a day to day basis.
A*** Highly Recommend

27 August 2026
Unprompted review
Rated 5 out of 5 stars

I've dealt with Credit Safe for years…

I've dealt with Credit Safe for years and they are a good company to work with and they are willing to flex a bit if the package isn't quite what you need.
Tomas has been our contact for several years and have always found him and the team in general very helpful.

26 August 2026

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